Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
Dear Sir/Madam, Reference: JustFly Booking Number: *** Transaction Date: Sat December Airline confirmation *** I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor *** to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I purchased tickets with JustFly*** and the day that I went to check in, I was told that my reservations were cancelledAs I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about itI had to spend double the amount to be able to fly to my destinationI was put on standby for hours and was extremely infuriatedAfter the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amountI am still furious and would love for something to be done about this
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I booked a flight earlier today (5/31/16) for what I thought was a dealTurns out the flight dates were changed after my payment was processedI was then charged a cancellation fee after they changed the dates on my flightThey refused to refund the fees or the cost of the flight that I was charged
I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu