JPMorgan Chase Credit Card

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have
fully reviewed this matter and responded to the consumer on July 9, They should receive our correspondence
within
to business days In order to protect consumer privacy, they have been advised they may share the response
directly with you

We responded to our customer’s concerns in our letter dated November 29, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 3rd They should receive our correspondence within to business days In order to protect consumer
privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 21, They should receive our correspondence within to business days
In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, ** ***

We responded to our customer’s concerns during our conversation on July 24, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with Chase on the phoneThey simply stated exactly the same thing they had told me that led me to raise this complaint in the first placeThey are lyingI have attached the warranty on the unit for referenceThey claim that this warranty is only for year, when it clearly states it is for yearsThe exact text is: "Two years from date of original purchase Any part of the dishwasher (except as listed below) which fails due to a defect in materials or workmanship. During this two-year parts warranty, you will be responsible for any labor or on-site service costs."This is distinguished from the One year warranty, which states: "One year from date of original purchase Any part of the Dishwasher which fails due to a defect in materials or workmanshipDuring this full one-year of original purchase warranty, LGE will also provide, free of charge, all labor and on-site service to replace the defective part."This distinction is to indicate the difference between when labor costs are coveredI have stated that I'm fine w/ just the parts, and I'll pay any additional labor.Chase maintains that the warranty is for year, when parts are clearly covered for It strikes me as likely that they are committing fraud based on this, as any reasonable person would understand this difference.I've attached the formatted original version of the warranty, and other relevant documents.Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 22, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I was unable to see the response so I can not respond If you can send the response to my email so I may be able to view it I could answer their response.Thank YouI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and once I receive the statement with the zero balance that they said I would receive
I will post a positive response. So far, they have just said by phone that the matter is cleared up. I have not received the zero balance statement as of yet. Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me

We responded to our customer's concerns in our letter dated September 11, To protect our customer's privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 9, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Chase solved the issue to my satisfaction Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the letter stated above nor have I had my issues rectified by calling American Express
Regards,
*** ***

Tell us why hereThis e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 9, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A letter dated May 20, and signed by *** *** (see attached PDF) was sent to me claiming an account was unable to be located and the funds were returned to the merchant on January 23, 2017, the date which the refund posted to Chase BankI received a similar letter from the corporate office days later claiming these same statements. After speaking with the merchant, Scout, and their banker, Stripe, I learned that the funds were not returned to the merchant on January 23, as stated in the Chase lettersThe merchant's bank provided me a statement (see attached PDF) showing the funds were not deposited in the merchant's bank account until late May and not posted or available to the merchant until May 25, 2017. The claims made in the Chase letters are by stating the funds were returned on January 23, and attempt to disguise Chase's negligence in attempting return the funds to the merchant or myself in a timely mannerThe funds were in Chase's bank account for a total of daysFor those days, Chase Bank has been earning interest on my money while I did notFor these days, I have contacted Chase Creditmember Services many times and communicated with the merchant many times spending many hours trying to get the funds from my refund. Throughout these days, I have contacted Chase Creditmember Services by phone on February 8, February 17, April 11, April 12, April 20, May 19, May 23, and May inquiring about the refundOn May 19, 23, and 30, a voicemail was left with Z Williams requesting her to call me back regarding the Revdex.com caseZ Williams made no attempt to contact me regarding the three messages left on her voicemailAs of June 8, 2017, Z Williams has not attempted to return my phone calls. The attempt by Chase Bank to declare the funds were returned the same day the funds were posted is a blatant statement to mask the amount of time Chase Bank has held on to my funds to earn interest on the refundI am not a bank, Chase is the bankI refuse to accept any response from Chase until they return the money owed to me from interest accrued for the days plus additional costs associated with my time spent trying to have my refund returned while dealing with Chase's statements and misdirectionAt 20% interest compounded daily for days, I expect $in interest to be paid to me by Chase BankFor the amount of time required of me to track my refund down, I expect $to be paid to me by Chase BankThe total amount paid to me to Chase bank adds up to $I believe this is a modest settlement for the pain and aggravation Chase has caused me these last days
Regards,
*** ***

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 22, They should receive our correspondence within to business days In order to protect consumer
privacy, they have been advised they may share the response directly with youTell us why here

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 15, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you