JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec, 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I found that they delegated the matter to me to research via the [redacted] site in NJ.  Not helpful at all.  When I checked the website my name was not on it.
I called Chase back and she said I'd just have to follow up myself and there was nothing they could do until Missing Money.com advised me.They offloaded this to me to do work that was their responsibility.  I do not want this case closed.  They created this problem, they should be responsible for taking initiative to resolve it---not delegate it.  Thank you.Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted [redacted] with Chase multiple times and when when she began reviewing my case she said she didn't need anything from me and she would let me know something within a few days.  However, she took a couple of weeks to respond.  I also questioned her about the interest on the account.  I was told by the same Jordan Foster on Feb. 25 about the 0% interest for 6 months on this card and I questioned [redacted] about it, because I was afraid this would also be false along with the $200 statement credit.  It turns out after a couple of weeks that the card had been accruing interest this entire time.  I asked her to please remove the interest, which was $10 - $15 and she refused to do this as well.  I am very frustrated because her reason for not honoring the 0% interest or the $200 statement credit is because these were invalid promotions on the card that I chose.  However, I never argued that it wasn't a mistake or that I had signed up for the wrong card, but I feel that Chase should honor/ or at least compromise on this because I was given all of this information from a telephone operator from Chase.  And I incorrectly signed up for this card based on what this individual told me.  When I tried to explain this to her she said she had no idea about the phone call and now she may not be able to pull the phone call because so much time has elapsed.  However, I mentioned speaking to Jordan Foster in my original letter to the Revdex.com and when I called I asked her if she needed me to clarify anything and she told me she had everything, but apparently she didn't.  I feel that she is purposefully dragging this out so that they can't access the phone call and prove everything I am saying.  I am still very disappointed that I have had such poor customer service and Chase is doing nothing to try to compromise, since I was fed incorrect information.  Thank you for your time.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 22, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes
consumer feedback very seriously. We have fully reviewed this matter and
responded to the consumer on January 17, 2014. They should receive our
correspondence within 5 to 7 business days.  In order...

to protect consumer
privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
while the business addressed my issue,  they are still not addressing the issue at hand. Unethical business practices that will impact consumer protection. Not allowing a consumer to get a payoff amount only allows them to continue to pay unnecessary interest fees. I fully intend on utilizing every platform possible to educate other consumers. Once again, this is unjust and unethical. I believe the Revdex.com should look further into their practices. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their correspondence details that my dispute with the 3rd party was closed. It was not. The initial complaint was denied and then I opened a new complaint against the same company because my issue had not been resolved to my satisfaction. I had closed the initial dispute for 2 reasons:
1) Chase wasn't going to change its mind on that dispute and weren't communicating with me any further on that particular dispute. As such there was no point in leaving it open.
 
2)For some reason I was not able to dispute more than $60 worth of the transaction in the second dispute so I had hoped by closing the first one I'd be once again able to request the roughly $140 credit I had asked for in the original dispute.Furthermore, its ridiculous for them to claim that my dispute had been closed when my complaint to the Revdex.com had detailed their denial of my original claim. My desired resolution, which I also stated in the Revdex.com complaint, was for me to receive the full $140 credit I had requested initially because their system only allowed me to request $60. All this information was there. So I do not accept their response.Regards,

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on April 16, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on June 4, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February  17, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 7, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer, the letter was issue to the consumer on July 1, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time of settlement, I was told that it would not have a negative impact on my credit.  Clearly, it is having a negative impact on me, and the "Settlement" status on my credit report should be removed. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase bank IHG credit card has refused to refund my account in the amount that was disputed because they said that once you give your credit card to a merchant that they are allowed to charge the consumer whatever they want to at extended stay hotels.  This is regardless of any documentation from the hotel stating this on the check in folio that the customer signs upon check in.  The hotel says that they verbally told me the rate would increase, but failed to produce anything in writing.  The charge took my account over the credit limit and I refuse to pay anything until the amount is taken off and my credit is reinstated and fees are adjusted.  The representative was very rude to me with her statement, which in no way protected the consumer from unauthorized charges. She said" once you give the hotel your credit card they can charge whatever they want" I have never heard of such a thing.  I stay at hotels 75% of the year and when I check in to a hotel (extended stay or short term) I sigh a rate authorization on my folio for the entire stay.  I was upgraded due to my status with the IHG rewards program, and they used the upgrade as a means to justify their charge, unacceptable.  I never signed anything authorizing paying more than $94 a day for the hotel.  I was only receiving 88 a day for my hotel stay on that project.  Besides when I checked out I told the desk clerk and the manager that I was not happy that people were going into my room while I had the DND sign on the door, I was missing items and medication from my room.  I did not call the police and report the incident, but now that I am thinking about it I should have because I didn't just loose medication and Items from my room I also lost $300 and my IHG credit card.
Regards,
[redacted]

I did not receive anything from Chase as of today. The letter was mailed Nov. 24th. Can Chase forward the letter in email to me and Revdex.com? Please let me know. Thank you. 
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've attached a letter setting forth my position in greater detail as well as the most recent letter sent to me by Chase.  Chase has done nothing to resolve this dispute.  In the attached letter Chase again rejects my dispute and challenges my second opinion letter with pure speculation.  The opinion letter addresses the issues they have raised and they have no valid reason to reject it.  Chase made it very clear that if I provided a second opinion letter on letterhead they would uphold my dispute.  However, once I did that they came up with other reasons why the letter was insufficient.   They simply and repeatedly reject my complaint.  They have not acted in good faith nor have they followed their own policies and procedures to afford me my credit card protection.  .   
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.