Joyce Factory Direct

Initial Business Response /* (1000, 7, 2015/07/17) */
Our client lives in a beautiful home that is over 100 years old. Because of its age, all the openings in the residence are out of "square" and are unlevel. We have removed and replaced the door in question more than once in an effort to...

get it to operate properly. We will do that once again upon receipt of materials we have on order. The unseasonal rain this summer has everyone in our industry behind on installations/repairs. We have been forthright with our client about our intentions and the predicament in scheduling. We are confident we will get this resolved to her satisfaction.

Initial Business Response /* (1000, 5, 2016/03/02) */
We believe check our client was expecting has already been received.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received $50 dollar...

check. My name was spelled wrong on the check, did confirm receipt after cashing.

A service ticket was fulfilled for our client on Saturday, December 10th. If they have any future needs, we hope they will contact our office.

They did a great job, and we're very fast.

Quality product and workmanship. Very thorough and professional on installation. Love their warranty on glass. I will hire them again.

We recently had new gutters installed on our home by Joyce Factory Direct. The sales rep was punctual, knowledgeable about the product and very professional. Installation was timely. The installers were also punctual, polite and skilled. We had a follow up visit from a company rep after completion of the project.

Joyce Factory were all very professional. They answered all the questions I had and my home improvements look amazing. I am actually planning on using them again this year to do additional improvements - they were that good. When you find a professional team with a good product, you stick with it. Highly recommend this company. Notably, I did price shop and found cheaper options, but I can't guarantee the product was as good (siding). Plus, this company did good work and so I trust they will do more good work on future projects. Having that trust in the people you employ is huge when you are talking about spending a lot of money.

We bought windows and doors paid way to much for this but they was the first people that we contacted that came out. THEY Came Out very fast put in really well and was great but then the installation was done we told the installer that we didn't get everything that we ordered we was to get it ordered and put in within a week that was a year ago. We had a sales man come back out and try to sell us their siding and tell me that it was peed that I didn't by their siding because I didn't receive a little bit of my order and my window hasn't Been fixed as promised. So no do not go with them. They will not talk to me at all

Joyce Factory Direct replaced and extended my deck last year. The work was well done and the employees were very professional. I was pleased with all aspects from sales presentation to completion of the work.

The installer was professional and took pride in his work.

I have received many compliments on the deck. I am hoping it quits raining long enough so that I can use it more! My old deck was replaced in January but in spit of the cold weather the guys were diligent and did a good job.

We recently had our windows replaced by Joyce Factory Direct. We are very pleased with the quality of the windows and the workmanship. The installers were very courteous and helpful with our questions, The installation was completed in a timely manner and the clean-up was so professional you wouldn't know that they had ever been here. We will be recommending Joyce Windows to anyone who is thinking of replacing their old windows.

Ron & Kathie Fishbeck

We would like to schedule a meeting for the owner of our firm to see this project & will contact the consumer for their availability.

Initial Business Response /* (1000, 5, 2015/01/26) */
We were surprised to receive notification that the [redacted] family had taken issue with their project as they signed a "Completion Certificate" for Synchrony Bank on January 19th, 2015 that all services had been satisfactorily performed and...

the project was completed in full per the agreement specifications. As with many remodelers, our installation staff operates under their own licensing and insurance. It actually is a benefit to the customer, they receive double liability insurance... one from the craftsman and one from Joyce Factory Direct. There is no documentation anywhere in the [redacted] file of a request for a price increase from our company. There is a Design Change Request form for a color change dated the 1st week in January. A project like the [redacted]'s is very sensitive to weather conditions and should only be performed when the climate allows, i.e.; temperature and precipitation. We have an obligation to accommodate our clients in the order received. It is with sincerest apologies if the [redacted]'s felt like there was a communication gap from our production staff. We will continue to strive for unmatched customer service in our industry.

Joyce Factor Direct and Co-workers,
Thank you so much for the wonderful job that you have done on our house! Your team was very good at making sure every detail my husband and I had in mind was ment! The contractors were wonderful in many way: The first way was how fast, but perfection that you did on the siding, Gutters, Trim, and bu[redacted]ing a wall to enclose our garage door and added a beautiful window in place of it! Our house looks much newer and bigger!
The Second way was how you made sure at the end of the day that you had all the scraps and your mess picked up and loaded up in your truck to depose of it! I have had companies leave their trash all over the yard for us to pick up and it was wonderful not having to do that at the end of the day!
The third and most important to me was that you took time out of your day to show us what you were doing on the house and to make sure we were happy with the work! I also was very impressed how you did with our two big dogs and all our outside cats, the workers never once made themselves feel like they were strangers and gave them all pets when they arrived in the morning to make the animals and the workers day move swiftly! You also made it fun for the kids that love to watch you the window by waving to them or talking to them through the window, they enjoyed seeing how, and what it takes to make a house look wonderful!
My husband and I are very pleased with everything that we got done to our house, and we would recommended Joyce Factory Direct to anyone! We cant wait till we add on to the house and be able to get a metal roof from you guys in the future!
Thank you for all your hard work, and having such a loyal team behind you!
Allen and Heather W[redacted]

The installation went flawlessly and completed within 2.5 hours. The installers were courteous, professional, and efficient.

Initial Business Response /* (1000, 5, 2016/02/09) */
This consumers refund had been scheduled before we received this inquiry from your agency. It should be in their possession. If not, please ask them to contact our office.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/16)...

*/
I received my 700.00 refund on feb. 11

LOVE my new windows! The installers came in got the job done and were out of the way before I knew it. Very efficient and cleaned up beautifully. I have a wonderful 'cross breeze' and am able to hear all kinds of sounds from nature and an amazing view! Thank you Joyce!!

We are very satisfied with the work they did building us a new deck. It is sturdy and very nice looking. I would recomend them for a deck project!

Every review I read should have been a clue. There was a small issue with financing, but once that was resolved, the process was far from smooth. It took a while to get the siding, but once started, the job was quick and looks nice. The window however was never ordered until after the siding was completed, it was an add on, but before the siding was even ordered. I had to call continually or email the salesman to get it ordered and installed. The company did offer us a small refund once the financing was received. I had to chase that too, finally received it 5 months after the siding was completed. The wonderful siding that was sold as "premium" or virtually indestructible cracked after being on for 3 months! It took several months for them to order siding to fix and now it has been in for 2 months and still no one contacted me to get it installed, I have had to make calls and send emails to the salesman. The follow up that is required from the customer is a full time job!!