Jones Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see attached. 
Regards,[redacted]

[redacted] Moving 5/27/14DearRevdex.com,Complaint# [redacted]Wehave tried working with Mr & Mrs [redacted] on this matter. First item, the Desk was attempted to be fixedby our furniture repair guy. Our furniture repair [redacted] has worked with us...

for 8yrs and I have never had a customer complain about his work. [redacted] Called mefrom Mr [redacted]’s house and said he couldn’t finish the job at the house due toMrs [redacted] was complaining and telling him the smell was bad. We offered tobring the desk back to our warehouse and he could finish the job there. Mrs[redacted] said No, It can’t be repaired and she wanted a new desk. We offer them.60cent per pound per article per Bill of Lading. Second item, the Love Sit. Mrs [redacted]s told uswhere she bought the Love Sit from. We went to the store and talk with the salelady and she said scares can be repaired and she give us a name of  Leather Furniture Repair – [redacted]. Wedidn’t attempt to fix it ,because the [redacted]s’ didn’t want it repaired theywant a new Love Sit.  Steve the owner ofour company doesn’t believe we did this damage, due to where & the way itsscared direction is. But we still offered them .60cents per pound per articleper the Bill of Lading for it to keep them happy.ThirdItem, Ghost chairs, Mrs [redacted]s claims that the ghost chair where damage due tostacking two together. They are both scared in the same spot. Steve the ownerlooked at them and says that its not possible for the top one to be scared inthe same spot as the bottom. He believes we didn’t do this damage, but still weoffered them .60cents per pound per article per the Bill of Lading for onechair-bottom chair.*Seeattachment for Bill of Lading customer signed for .60cent per pound perarticle.*Seeattachment for Settlement Check for DamagesThanks,[redacted]

I hired them for a local move and according to their paperwork, they are not responsible for anything. I had a lot of smaller boxes already packed so they packed them in bigger boxes and charged me for that. There was a box marked FRAGILE on it and it was packed toward the bottom with heavier boxes on top of it. They also broke a lamp and to file a claim for $0.65 it is hard to replace it for that price. It was also packed in one of the boxes they packed with stuff on top of it.

They overcharged me, I unfortunately did not check the math while they were here. I just had my wife sign the form. The math was wrong and they overcharged me there. Since I was charged a 5% service charge using a credit card. They would probably charge me a service charge for a refund.

Jones Moving and Storage did not violate any" red flags" as described in protect your move.gov.[redacted] did an on-site inspection of my goods and gave me a binding estimate. He did not request any money until all of my goods were safely placed in my storage unit.I paid the amount that was agreed to end my contract. My furniture was well protected with blankets and handled with care.One of my boxes was left behind,[redacted] sent one of his men to pick it up at my house and deliver it to him before he left Arizona, at no charge to me.Jones moving and storage had no complaints filed against them with the Federal DOT Agency.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see attached. 

Regards,[redacted]

In respond to [redacted] second letter.This estimate wasn't a Binding Estimate due to much uncertainty for the pack & move.Sorry for the misspelling of [redacted] name I copied it from the Revdex.com letter.It is very unfair for [redacted] to judge the experience of[redacted]s he has been in the family business for many years and is highly recommend by many customers to be on their job. This is funny that on the second day I talk to [redacted] about him wanting to unload the next day. He state that [redacted] was a wonderful young man and he is doing a great job.  And again the day I talked with him about his check, he also state that he was impressed with [redacted] and now is cutting him down.As I stated in the first respond that [redacted] verbally stated that Mrs Bucklew would be packing all books and [redacted] noted it on the hard copy of the estimate.[redacted] called me when he arrived that says that she only packed three boxes and that. [redacted] wanted to use all his boxes from his past move. [redacted] did tell him that the estimate would be voided, and we would be doing the packing by the hour. We do our packing by the box and it includes the box,tape,paper, & labor. Sorry the [redacted] does remember, because of his state. One roll of tape was slightly used and no paper was used at all for her packing. So thirteen boxes were never packed as [redacted] stated.So [redacted] calculated $2,460.00 than the packing is under the packing quote, but the next day we had one man finishing the rest of the packing and he was on the clock by the hour.I don't understand why [redacted] is breaking our hourly rate per man.Our hourly rate includes much more than per man rate. It includes the use of the truck, tools,pads,dollies ,gas , insurance on the truck, cargo insurance ,licensing,State taxes and the men.  No real moving company does there rate by the man.You can't compare your last move, because every move is different. With different circumstances like stairs, long  walk , steep incline in which we accrue with your unloading location. That we were unaware of due to us not having the address and with a free estimate we don't go to assess the unloading location. [redacted] was aware of the move quote going over , because of the long walk and incline from our 48ft trailer not get close to his home.As far as the large use of paper, we have to use a lot paper so things do not break and if you would have done the packing by the box you wouldn't have been charge for paper ,because it's include in to the box price. I'm pretty sure [redacted] over looked the small piece they are looking for , because it would have been wrapped with lots of paper. The crew member did point out the damage in several occasionsAnd [redacted] did point out the leg and grandfather clock with picture that were attached. Why in the first email you were trying to said we damaged the grandfather clock, now you are saying we pointed it out to you. If we damage something we would be the first to step up and fix it. But we are not going to fix things we clearly did do.As far as [redacted] calls to Jones Moving, I did answer all of his calls up until the complaint to the Revdex.com and I told him that from this point out you will get my respond from the Revdex.com. And that there is nothing more I can do for you.We did a first class  pack and move and I feel like he is trying to just get money back ,because he doesn't want to pay for good service.Sincerely, [redacted]Jones Moving

Great Movers on short notice! Thanks for all your help.

This was truly the best moving experience we have ever had.
The quote was right on and the guys were prompt ,very honest and hard working.
Thanks for all your help [redacted] and your crew.
I would Highly Recommend this moving company.
Retired [redacted]

In respond to [redacted] second letter.This estimate wasn't a Binding Estimate due to much uncertainty for the pack & move.Sorry for the misspelling of [redacted] name I copied it from the Revdex.com letter.It is very unfair for [redacted] to judge the experience of[redacted]s he has been in the family business for many years and is highly recommend by many customers to be on their job. This is funny that on the second day I talk to [redacted] about him wanting to unload the next day. He state that [redacted] was a wonderful young man and he is doing a great job.  And again the day I talked with him about his check, he also state that he was impressed with [redacted] and now is cutting him down.As I stated in the first respond that [redacted] verbally stated that Mrs Bucklew would be packing all books and [redacted] noted it on the hard copy of the estimate.[redacted] called me when he arrived that says that she only packed three boxes and that. [redacted] wanted to use all his boxes from his past move. [redacted] did tell him that the estimate would be voided, and we would be doing the packing by the hour. We do our packing by the box and it includes the box,tape,paper, & labor. Sorry the [redacted] does remember, because of his state. One roll of tape was slightly used and no paper was used at all for her packing. So thirteen boxes were never packed as [redacted] stated.So [redacted] calculated $2,460.00 than the packing is under the packing quote, but the next day we had one man finishing the rest of the packing and he was on the clock by the hour.I don't understand why [redacted] is breaking our hourly rate per man.Our hourly rate includes much more than per man rate. It includes the use of the truck, tools,pads,dollies ,gas , insurance on the truck, cargo insurance ,licensing,State taxes and the men.  No real moving company does there rate by the man.You can't compare your last move, because every move is different. With different circumstances like stairs, long  walk , steep incline in which we accrue with your unloading location. That we were unaware of due to us not having the address and with a free estimate we don't go to assess the unloading location. [redacted] was aware of the move quote going over , because of the long walk and incline from our 48ft trailer not get close to his home.As far as the large use of paper, we have to use a lot paper so things do not break and if you would have done the packing by the box you wouldn't have been charge for paper ,because it's include in to the box price. I'm pretty sure [redacted] over looked the small piece they are looking for , because it would have been wrapped with lots of paper. The crew member did point out the damage in several occasionsAnd [redacted] did point out the leg and grandfather clock with picture that were attached. Why in the first email you were trying to said we damaged the grandfather clock, now you are saying we pointed it out to you. If we damage something we would be the first to step up and fix it. But we are not going to fix things we clearly did do.As far as [redacted] calls to Jones Moving, I did answer all of his calls up until the complaint to the Revdex.com and I told him that from this point out you will get my respond from the Revdex.com. And that there is nothing more I can do for you.We did a first class  pack and move and I feel like he is trying to just get money back ,because he doesn't want to pay for good service.Sincerely, [redacted]Jones Moving

We moved a fairly large home from [redacted] to [redacted]. We packed our own boxes but had Jones Moving do everything else. They did a fabulous job. They had 5 loading including the owner of the company and four of them travelled and unloaded at our new home, so they did not have to pick up local labor. They were quick and efficient. Everything was wrapped and taped with blankets and they were very careful not to damage anything. I would highly recommend this company.

The office lady was super friendly and explained everything very well to me about my move. Moving Day was just as she said the crew was very efficient, courteous and very helpful. Jones Moving really takes the "Stress Out Of Moving". Thanks to everyone there for making our move go so Smooth! [redacted]

We just used Jones Movers to move to our new home in Cave Creek. They were incredible! From the first conversation with them , to the actual movers on moving day ... Everyone was wonderful! We actually used them on 2 different days... Moving furniture and household stuff one day and then all the garage stuff the next weekend! Both days, they were on time, happy, courteous, and extremely helpful. We have a baby grand piano and they were so careful with it! They were also very polite and friendly.... Making the whole experience that much better! They were awesome and I highly recommend them for any move!

We just completed a move from [redacted] to [redacted] with Jones movers and [redacted] did a fantastic job in packing our home and bringing our belongings to [redacted] in excellent condition. His crew was very competent and very quick. I would recommend Jones moving for any move that is long-distance They even included my car. Perfect movers

Had a great experience with Jones Moving & Storage this past week. We just moved and our sellers left all their furniture behind, so after sifting through their stuff and our's we needed to have lots of big, heavy pieces of furniture moved to another floor or just out the door. The guys did a great job and were very quick about it too. Don't know how they moved some of the pieces, but very grateful they did. Best experience and will certainly used them again. Thanks

Re: [redacted] *, complaint#[redacted] On September 9, 2014 at 4:00 p.m.  Jones Moving sent [redacted], our representative to prepare an estimate of moving costs for [redacted].  At that time [redacted] stated that he wanted...

Jones Moving to pack all breakable items and that his wife would pack all books and some non-breakable items.  [redacted], asked [redacted] if he could bring by some tape and paper, and further stated that he didn’t need any boxes because he had a lot from his last move. On September 13, 2014, [redacted] delivered 12 rolls of tape and 4 bundles of paper to [redacted]’s house.  Also discussed on September 9th was the fact that [redacted] was unsure whether or not some of the pieces in the house would need to be moved.September 30, 2014 A crew from Jones Moving arrived to pack. [redacted] informed the crew that his wife only packed three boxes and provided the crew with 11 unused rolls of tape and 4 bundles of unused paper.  [redacted] again stated that he wanted us to use the old boxes from his last move. [redacted] informed [redacted] that the estimate given for packing would now be voided for two reasons, 1) there were now a lot more items to pack, as there were many books that were to have been packed by his wife; and 2) because he wanted to use his boxes, Jones Moving usually charges for packing by the box and would now need to charge by the hour, plus materials.  [redacted] agreed and said we need to get this done.  The crew began to pack as directed and about an hour into the job one of the crew members contacted me to inform me that [redacted] and his family had been drinking and had become intoxicated.  Further the crew member stated that the situation was uncomfortable and that he did not feel right about moving this customer under these circumstances.   I received another call later in the day informing me that [redacted] and his family were continuing to drink.  I asked the crew to continue to packing.  There ending up being too much to pack in one day so the crew had to return the next day to finish packing. October 1, 2014The day of the move, the Jones Moving crew arrived and found that [redacted] and his family were again impaired. Nevertheless the crew got to work, finished the packing and started loading the truck. It was getting late in the evening when they finished loading the truck.  [redacted] requested the crew to wait unload the next day. October 2, 2014[redacted] and the crew arrived at the unloading site and found that the driveway had a steep slope and there was a long walk to the front door. Additionally, there were stairs going down to access the living room, family room and kitchen and stairs going up to two bedrooms an office. At the [redacted]’s request the crew moved furniture around several times. Unfortunately we cannot foresee these types of issues when preparing an estimate. All of these factors will cause an estimate to be incorrect and the cost will increase.  Upon completion of the move, [redacted] paid for the move by check.  The check was deposited to our account. Two days following the deposit, our bank informed me that [redacted]’s account had insufficient funds for the check to clear.  I called [redacted] and he informed me that he would make a transfer between accounts and during the call he told me that our crew had done a great job for him. A week later [redacted] called me with questions about the bill.  I told him I would have [redacted] call him to go over it with him. [redacted] called him the next day, went over the bill with him and answered all of [redacted]’s questions. [redacted] explained that we had extra packing to do and at the unloading there was a long walk and steep hill and stairs that he was unaware of and that’s why the increase in the move cost. He indicated to [redacted] that he understood and that it was fine. I received another call a few days later and [redacted] was again questioning the bill, he also said that he was missing a small bottle and a small ivory item.  I told him that the crew uses a lot of paper when packing and asked that he check all of the paper, because it is easy to lose small pieces.  [redacted] requested to talk with  [redacted]. I told him that [redacted] is out of state on a job and that I would have him call him on Friday, October 24, 2014. He said that fine.October 23, 2014[redacted] called me asking when [redacted] would be calling him and I told him he would call the next day. To which he responded o.k. October 24, 2014[redacted] Jones called [redacted] who again had questions regarding his bill.  [redacted] told him that the crew had to do a lot more packing than what was originally requested.  Per the estimate and considering the additional factors which Jones Moving was required to deal with to complete the move, including the steep incline from the truck, the many stairs, the requirement of the client that the crew move furniture around several times, all added to the cost of completing the job.  Prior to the crew packing [redacted] discussed with [redacted] that [redacted] understood that the charges for his move would exceed the estimate.  [redacted] reminded [redacted] that he had agreed and said that they just needed to get the move done.  During the conversation [redacted] began making derogatory comments about [redacted] and me.  [redacted] told him that he could not continue the conversation with him, as he was slurring his words and had begun making the derogatory comments. [redacted] replied that the conversation was over and that he was done and wanted nothing more to do with [redacted] and Jones Moving. During the conversation [redacted] never once mentioned anything with regard to missing items.November 27, 2014 [redacted] called me and asked when [redacted] would be calling him, I told him [redacted] had called him on Friday, November 24, 2104 and you told him you were done with him and Jones Moving. [redacted] said, I never talked with him, I said, yes sir you did, because I dialed your phone in his cell phone and handed the phone to him to speak with you. [redacted] said, I'm sorry, but I don't remember. I told him that [redacted] Jones would not be speaking with him further since [redacted] sated he was done with Jones Moving. [redacted] went on to say, well what are you going to do about the damage to my grandfather clock and table. I told him I was not aware of such issues, as he had not mentioned this previously.  I told him I would check with [redacted] and the crew and give him a call back. I spoke with [redacted] and the crew and [redacted] told me that the issues with the items were present at the time of the move and that the issues were pointed out to [redacted] before the pieces were moved. [redacted] showed him the leg on his table was cracked before moving it and he was going to tape up at the unloading for support until ** [redacted] could fix it and his said that fine.I sent out a couple of guys from the crew to view the two pieces.   When they did they reminded [redacted] that they had pointed these issues out to him on the day of the move.  The crew informed me that the two items are very old and were badly marked up and glued up and that at the time of the move when they were discussing the items with [redacted] he was already quite impaired.[redacted] called again and asked what we are going to do for him. I informed him that Jones Moving had done everything he requested with the packing and moving and that the damages he was complaining about were not caused by our crew. Since that time, I have received numerous calls from both Mr.  [redacted] and his son continuously threatening me and Jones Moving. Sincerely,[redacted], Office Manager

I had Jones Moving & Storage Co. move our furniture & stuff to a new house on 4/15/15 & I found that they did the best job with no complaints. In fact, one of the guys (I forgot his name) even helped us to get the furniture arranged best ( he has been doing it for the last 33 years) & his suggestions were very helpful. I highly recommend them for any one else & would definitely use them in the future.

[redacted].

Hi Candice! I just wanted to let you know how pleased I am with your company! Jones Moving company was there when you said you would be and with a nice truck. Where did you find Brian?!?!? He is incredible. No matter how heavy or how large an item, Brian always had a smile on his face, even in this AZ heat. Very courteous and knowledgable. Both men did a fantastic job. Thank you all so much! Even your phone call and text to let me know you received my voicemail, was outstanding. Amazing job Jones Moving!!!!! ????????

[redacted] Moving 5/27/14DearRevdex.com,Complaint# [redacted]Wehave tried working with Mr & Mrs [redacted] on this matter. First item, the Desk was attempted to be fixedby our furniture repair guy. Our furniture repair [redacted] has worked with us...

for 8yrs and I have never had a customer complain about his work. [redacted] Called mefrom Mr [redacted]’s house and said he couldn’t finish the job at the house due toMrs [redacted] was complaining and telling him the smell was bad. We offered tobring the desk back to our warehouse and he could finish the job there. Mrs[redacted] said No, It can’t be repaired and she wanted a new desk. We offer them.60cent per pound per article per Bill of Lading. Second item, the Love Sit. Mrs [redacted]s told uswhere she bought the Love Sit from. We went to the store and talk with the salelady and she said scares can be repaired and she give us a name of  Leather Furniture Repair – [redacted]. Wedidn’t attempt to fix it ,because the [redacted]s’ didn’t want it repaired theywant a new Love Sit.  Steve the owner ofour company doesn’t believe we did this damage, due to where & the way itsscared direction is. But we still offered them .60cents per pound per articleper the Bill of Lading for it to keep them happy.ThirdItem, Ghost chairs, Mrs [redacted]s claims that the ghost chair where damage due tostacking two together. They are both scared in the same spot. Steve the ownerlooked at them and says that its not possible for the top one to be scared inthe same spot as the bottom. He believes we didn’t do this damage, but still weoffered them .60cents per pound per article per the Bill of Lading for onechair-bottom chair.*Seeattachment for Bill of Lading customer signed for .60cent per pound perarticle.*Seeattachment for Settlement Check for DamagesThanks,[redacted]

[redacted] are great people to work with, I moved my stuff from [redacted] to [redacted], they did the job perfectly. Keep up the good work [redacted] and team.

We have hired Jones Moving twice and they always do such a Great Job.
Very knowledgeable,honest,dependable!
Highly Recommend them.[redacted]