John's Garage

Now thats just not true I have a letter from your company that said you would take care of it but now I'm going to have to include you and *** *** in law suitI'm going to also forward all of this nonsense to all credit info
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Now they are saying I am likely to defaultThat's a rather brazen statement, seeing how I've never defaulted on anythingI would also say that their PR is indeed, terribleI will add it to my public review
Regards,
*** ***

I am sorry that we cannot help you but because you don't like the fact that our lending guidelines (which all lenders have including home, credit card and auto) could not lower your rate, we cant just make this exception. This is clearly disclosed on the mail piece about your loan to value and your vehicle. Also you accepted our terms when you completed the loan application which can be found at http://www.openroadlending.com/terms-conditions/ which state in part you agree to allow us to pass your information to other lenders who may be able to offer you financing:I agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I authorize those third party lenders, dealers, affiliates or others which are forwarded the application to share information in the application and any other credit information they obtain with other third parties who may be able to offer or arrange for a loan or financing through a dealer or other products and services

You shared my information with other companies after I gave you notice not to do so and you confirmedBelow is the list. Again, I only responded to your pre approved offer and NOT these other companies. I sent certified letters to the other companies for proof of my signed application so I can show the FTC that they did not have my permission to run my credit and you agreed it would not be shared with any one else as the application will only be the one from YOU*** *** *** *
*** *** *** ***
*** ***
*** *** *** ***
*** ***
*** *** *** ***
*** *** *
*** *** *** ***
*** *** ***
*** *** *** ***
***
*** ***

Ms***, I have reviewed your file and have determined we are able to provide you terms that will lower your interest rate and payment more than you indicatedI don't believe your loan care agent did anything wrong, however, we were able to go back to our credit team and get you more
favorable terms because of some items on your credit report that was overlooked initiallyI have provided Nathan with the new approval terms so please contact him to go over themWe have also waived any proof of income that was initially being requested so we should be able to get everything wrapped up and you on your way to savings quicklySorry for the poor experience initiallyHope we can earn your business. Regards,The OpenRoad Lending Team

Your solicitation says nothing of your "ASSUMPTION" of a lower rateOpen Road Lending is knowingly, grossly misrepresenting rates.I will be posting my entire negative experience with Open Road Lending on all online review sites available

First let me start by apologizing for the poor experience you had with our companyWe strive to make every customer happyRegarding your comments about us passing your application on to other parties; you authorized us to do so when you completed and submitted your application with us when you
agreed to the "terms and conditions" stated on the applicationI have listed those below for referenceI am sorry we were unable to assist you in refinancing your vehicle and I hope you will consider us again for your automotive financial needs in the future.Sincerely,The OpenRoad Lending TeamI agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I authorize OpenRoad Lending and its lending partners, automobile dealers, third parties, affiliates, agents, service providers or assignees to obtain such additional information as may be required, including credit reports, in order to complete the processing of my application

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The issue has not been addressed at all! hard inquiries on my credit report is criminal activity and the resolution that I asked for was completely disregarded by your companyLet me refresh your memory on what I asked for my resolution: I want all inquiries from the lenders listed removed off of my credit report immediately Your initial letter as well as my approval letter both were FRAUDULENT and MISLEADING!!!! I don't need the phone numbers to the lenders now they are on my credit report and YES they do cause your credit score to drop as well as show as HARD inquiries which I didn't give you my permission to do soI found an article that may help you in understanding how I feel about my credit report having inquiries and your company not being transparent about the process.*** Here's the link for your referenceI don't appreciate your business' passive aggressive response that you have addressed all of my concernsSo again, REMOVE ALL CREDIT INQUIRIES OFF OF MY CREDIT REPORTTHAT INCLUDES ALL THE LENDERS THAT YOU SENT MY PRIVATE INFORMATION TO!!!! AS WELL AS THE INQUIRY FROM YOUR COMPANY DUE TO ALL OF THE DISTRESS THAT I AM GOING THROUGH NOWI WOULD LIKE TO RESOLVE THIS ON THE Revdex.com BUT AM MORE THAN HAPPY TO SEEK COUNSEL IF NEED BE!!!!! Have a great day!
Regards,
*** ***

I am sorry for your frustration with our companyUnfortunately as a self-employed individual, we need certain items to verify your incomeAll you have provided is a form (which verifies less income than you applied with) and since you are the president of the company, those number could be
completely made upWe are just asking for supporting documents to verify what you have statedLast years tax return and current personal bank statements showing deposits will be sufficientAgain, we do apologize for the inconvenienceWe hope we can earn your business.Regards,The OpenRoad Lending Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The application can be found at https://www.openroadlending.com/applyone/ and about all information is required in order for you to submit

Please enter your reason(s) for rejecting the business response below.I reject Open Road Lendings response and wish no further communication with Open Road Lending, as I will be forwarding a complaint to Texas attorney general and consumer affairs

Mr*** - thank you for voicing a concern about our companyFirst let me start by saying I apologize about your poor experienceWe help thousands of customers each month refinance their auto loan saving a considerable amount of moneyIn your specific case, your credit report changed from the
time we received your information from the credit reporting agency to send you the pre-approval to the time you applied, specifically, your existing auto loan with Santander is now reporting past dueUnfortunately with that being the case, we can no longer help youThe back of your letter clearly states that if anything has changed on your credit report we are no longer obligated to offer you a loanAgain, we are sorry you had a poor experienceWe hope we can earn your business in the future.Regards,The OpenRoad Lending Team

Please review your own comments responding to my demand to NOT share my information. You said it would not be shared, but I can prove it was any way.
Regards,
*** ***

Mr*** - I am sorry for your poor experience with our companyThe application does have language that you agree to that allows us to pass your application on to other if we are unable to assist you (that information is listed below)I have now removed you and opted you out of any future
mailings or marketing effortsI agree that OpenRoad Lending may forward this application and my financial information to one or more third party lenders, dealers, affiliates or others that may be able to offer me, or assist me in finding, financing or other products that meets my needsSome of these affiliates may offer or arrange dealer financing rather than a direct loan from a lender.I expressly grant OpenRoad Lending and its third parties, affiliates, agents, service providers or assignees the authority to call and/or email me with questions related to this application and share information about other products and services available

The letter states "Maximum loan to value restrictions of 125% apply." So I'm not sure how more clear this could be. We don't try to get into too many specifics before someone applies because there are too many variables to address. You could make a payment and bring your LTV down but it would be in the neighborhood of $7,which most consumers cannot come up with out of pocket. Again I am sorry that your vehicle has an LTV that is too high for our guidelines

We only ran your credit one time I am sorry we could not help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11587968, and have determined that this does not resolve my dispute. The back of the letter did not address the matter as stated in the response; otherwise, I would have done the math and not filed the application with this company. The customer service agent also failed to address this fact when asked directly about that very issue. I could have easily made a lump sum payment on the vehicle to bring the cost to value of the vehicle within the 125% range previous to applying, had this been brought to my attention. The company provided misleading and information in the advertisement as well as when directly asked about the problem as stated in the complaint
Regards,
*** ***

I understand that was what I was told, but I feel that you shouldn't have told me, nor any other potential client in the near future that their approved until all information needed is acquired.I feel I was mis-leadedYou may want to consider revising your processMay I suggest that you inform the user that their application is still pending and that they would need further information to see if the prospect qualifies, after you've received all the information needed