Jet.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The item pas picked up from my residence and I got the refund.

Jet.com sincerely apologizes for any confusion that may have occurred with Ms. [redacted] order. Her original order was placed on May 15, 2016. This order was shipped out in two separate shipments; each shipment resulted in a separate charge. The first charge was settled on May 15th, however the second...

charge was attempted on May 16, 2016 and the payment was declined. We had attempted to charge Ms. [redacted] card multiple times until the payment was approved on July 5, 2016. If Ms. [redacted] has any additional questions or concerns, Jet.com is happy to assist. Ms. [redacted] may contact any of our friendly JetHeads at ###-###-#### or email us at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Jet.com sincerely apologizes for the inconvenience Mr. [redacted] cancelled order has caused. Unfortunately, the original order number [redacted] for the [redacted]-BTU Room Portable Air Conditioner, was a listing error on Jet.com, which is why the order was cancelled. On April 19th,...

2016, Mr. [redacted] called and spoke with a supervisor at Jet.com and was advised that the order was cancelled due to the listing error. After the order was cancelled, Jet.com placed a credit on Mr. [redacted] account and he was able to successfully replace the order under the correct listing. If Mr. [redacted] has any further questions or concerns, Jet.com will be more than happy to assist him. Mr. [redacted] can contact us at [redacted] or by email at [email protected].

Mr. [redacted] was issued JetCash for his Jet Anywhere purchases on 1/1/16 and 1/2/16. Mr. [redacted] then placed his first order on Jet.com on 2/28/16 and applied $40.22 of his JetCash to the order. On 3/1/16 we informed Mr. [redacted] that all of his Jet.com accounts were deactivated due to certain activity that is...

against Jet.com’s policies, the order had been cancelled and that this was all under review. On 3/30/16 we reached back out to Mr. [redacted] through the email address listed on his Jet.com account asking which account he would like to have reactivated. We are currently waiting for a reply from Mr. [redacted] so that he may have one account reactivated. We apologize for any inconvenience this may have caused. If Mr. [redacted] needs any assistance in the meantime, he may contact our customer service representatives by phone at 1-[redacted] or by email at [email protected].

Jet apologizes that we were not able to give Ms. [redacted] a partial refund on her order.  If Ms. [redacted] would like to place another order on Jet, we will honor the 15% promo that should have been applied to her first order.  She can also keep the $14 credit that was given to her the first time she called in to try to resolve this problem.  Jet’s phone number for our Member Services Office is ([redacted]

We are sorry that Mr. [redacted] originally received the wrong product for his first order.  Jet can confirm that this has been returned and delivered on 12/24/2015, and refunded on 12/28/2015.  When the second order was placed, that order was put on hold for further order investigation, due...

to it raising some flags.  Mr. [redacted]’s account was temporarily disabled, and the order was cancelled so Jet could verify the payment information.  For this order, Mr. [redacted]’s card wasn’t charged, as the authorization was voided when the order was cancelled.  Since then, Jet has verified the payment information that was provided and can now proceed with a new order for the [redacted]  The credits that were originally applied on the second order are on Mr. [redacted]’s account and are available for use for the purchase of the [redacted]  If Mr. [redacted] would still like to purchase this item, he should be aware that all orders placed on Jet.com are subject to the same verification process.

[redacted] placed an order with Jet on October 5. Jet cancelled the order and voided the charge within 3 hours after the authorization was issued.An authorization is a pending charge to verify that funds are present and Jet can proceed with the order. Jet issues the final charges as the order...

ships. Canceling the order prevents Jet from shipping the items and issuing the final charges. Voiding the authorization indicates to the financial institution that Jet will not issue a charge and the financial institution is able to release any funds that may have been held.[redacted] may contact Jet at any time. There are various reasons an order may be canceled. Jet is happy to help address the issue and can be reached at the phone number provided in the email that was sent to her.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Jet.com sincerely apologizes to Mr. [redacted] that a portion of his order arrived damaged. When Mr. [redacted] contacted us on 2/23/16 via email, he emailed us from a different email address than what is associated with his Jet.com account. We advised Mr. [redacted] that in order for us to assist him via email,...

he would need to email us from the email address that is listed in his account, for his security. He was also advised that he may contact us by phone so that we can verify his account with him and then assist him further. Mr. [redacted] unfortunately has not been able to contact us by phone. Due to the damage of the order, we have processed a refund to Mr. [redacted] card in the amount of $73.38 as requested. We have also applied a service credit to his account that he may apply towards a future Jet order. Again, Jet apologizes for the damage on Mr. [redacted] first order with Jet, this is certainly not the experience we strive for our members. We encourage Mr. Grant to contact us by phone at ###-###-#### if he has any further questions in regards to his order. Or, if he is able to email us from the email address listed on his account, we may assist him via email at [email protected].

Jet.com sincerely apologizes that Ms. [redacted] did not receive the items that she purchased. When Ms. [redacted] called Jet.com on 2/19/16 regarding her order, the member services representative told her that we would reach out to our trusted retail partner to figure out what was going on with the...

shipment. We continued to reach out to our trusted retail partner daily from there on. On 2/22/16 Ms. [redacted] called into our customer service to follow up. She was told that we had not yet heard back, but that we would follow up with her as soon as we did. On 2/23/16 we reached out to Ms. [redacted] by email and informed her that we received a response from our trusted retail partner stating that the package was lost in transit and that we had issued her a refund of $50.89. The refund can take between 3-5 business days to appear back on her account, depending on her financial institution. If Ms. [redacted] needs any further assistance she is welcome to contact our customer service by phone at [redacted] or by email at [redacted]

We are so sorry that Mr.
Craig received the wrong item. At the time of purchase, Mr. [redacted] elected to
waive returns in order to maximize his savings on his Jet purchase. When a
member returns an item where the waive return option was selected, a Waiver’s
Remorse Fee is deducted to cover the cost...

of the return. This should not have
happened to Mr. [redacted]s return as this was our error for sending the incorrect
item. Unfortunately, our team of Jet Heads did not catch this at the time the
refund was processed and we sincerely apologize for the delay in Mr. [redacted]s
full refund. Jet initiated a refund on 11/29 for the remaining $13.08 owed to
Mr. [redacted]. Jet has also applied a credit to Mr. [redacted]s account that he may use
on any future purchase.

Complaint: [redacted]
I am rejecting this response because:Jet.com is saying blunt lies right here. The representative never asked me to sent those dvds(they are supposed to be memory sticks) back and promptly gave me refund for those dvds. I was advised to refuse the packages of memory sticks to get full refund.I'm quite shocked that you are practicing such a dishonest business. It's infuriating.
Regards,
Lei [redacted]

Complaint: [redacted]
I am rejecting this response because:1 - I received the wrong lens even tho the receipt in the package was stating it was the lens I ordered. Therefore, the "record" that the merchant claimed to show it was the correct one does not proven anything but only showed that they have shipped me the right receipt.2 - You stated that the merchant who full-filled my order does not stocked the wrong lens (Sony E 55-210mm f/4.5-6.3 OSS E-Mount Lens), and when I went to their website and checked, they do in fact have the wrong lens in stocked and it is one of the product, I have attached the link to that specific lens that Focus Camera claimed they do not carriedhttp://www.focuscamera.com/sony-e-55-210mm-f4-5-6-3-lens-for-sony-e-mount...⇄ /> Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

It was determined with Jet.com systems that there were multiple accounts opened with the same information, and [redacted] was permitted to have one account remain open.  [redacted] can still purchase off of Jet.com and also participate within the Jet Anywhere program on our site, using the account that was approved to remain open.  For security purposes we are not able to disclose the other accounts information. Jet asks that [redacted] call in and speak to one of the friendly JetHeads at [redacted] or email in at [redacted]

Jet.com apologizes for the confusion with Mr. [redacted]’s account. Jet located five different accounts listed under the same billing address that is also listed on Mr. [redacted]’s account mentioned above. All of which Mr. [redacted] has used, or attempted to use first-time-customer promotional codes on. Because of...

this, the accounts were deactivated. Mr. [redacted]'s method of payment was not charged for any of the orders that were canceled. If Mr. [redacted] would like his information removed off of Jet.com he will have to contact our JetHeads and we will reactivate the 5 accounts for 24 hours so that Mr. [redacted] can log in and delete all of his information. After the 24 hours Jet.com will deactivate all 5 accounts once again. Mr. [redacted] may reach Jet.com via email at [redacted] or by phone at [redacted].

Jet.com sincerely apologizes for any inconvenience that [redacted] may have encountered with this order. [redacted] contacted Jet.com on December 3rd, informing us of the issue. A JetHead informed him that Jet.com unfortunately does not offer warranties on items sold through Jet.com. Once [redacted]...

[redacted] contacted us and informed Jet.com that his item was having issues, we informed him that we would be more than happy to cover the cost of repairs to get the item to a desired state. [redacted] agreed to have the phone repaired and Jet.com would refund the amount of the repair back to the payment method he has on Jet.com. If this resolution no longer works for [redacted] than we ask that he, please contact our wonderful Jet heads at [redacted] or at [redacted] so we can create a resolution for [redacted].

When [redacted] placed their order on [redacted], the order went through the security check process and failed.  The order was cancelled shortly after.  [redacted] can’t give [redacted] specific details about why the account associated with the email address was...

suspended, but we can say it was because of activity generally associated with site use outside of our policies. This may include using our site or services in an unintended way.  If [redacted] thinks we’ve made a mistake, please email [redacted] at [redacted]and a Jet Head will be more than happy to review the account details. [redacted] may need to speak with [redacted], so please include a phone number.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on this specific order. The second order was returned and in the hands of the "Trusted Retailer" on Wed, 8/17/2016 1:21 pm.
I am expecting a refund promptly on this order as well. Jet has amazing prices but sadly, I am of the opinion that their "Trusted Retailer" cannot be trusted to fill an order.