Jet.com

Jet.com deeply apologizes that Ms*** did not receive her refund right away. Ms***’s order was returned to sender on 2/13/due to the freight company being unable to deliver the order. When Jet was notified by Ms*** that she still had not received her refund, Jet reached
out to our trusted merchant and asked that they process the refund on 2/26/16. On 3/1/Ms*** was refunded in full for $ Again, Jet apologizes greatly for the delay in Ms***’s refund. If Ms*** has any questions or comments on this she can call in to our Member Services Office at (*** ***, or she can email ***

*** *** contacted Jet.com on December 7th, regarding coffee that he ordered from Jet.com on December 5thDue to a listing error he received a different amount than expected.When *** *** called Jet.com customer support on December 7th the support representative refunded him immediately
The listing has since been updated to reflect the quantity that Jet.com is able to fulfill.Jet.com is sending a replacement order for the missing containers of coffee.If *** *** would like further assistance shopping on Jet.com he may contact the Jet Heads at *** ** ***

Mr*** will not be charged return shipping costs for the returnThe full refund for Mr*** order will be processed within business days of when Jet.com’s Trusted Retailer receives the itemJet.com apologizes for any confusion regarding the return shipping costsIf Mr***
has any questions or concerns, he may contact our JetHeads by phone at (855) 538-or by email at [email protected]

Jet.com sincerely apologizes for any inconvenience that Mr. [redacted] may have encountered with this order. Jet.comdoes offer free shipping on a new member’s first order. Mr. [redacted] placed his first order on 7/04/2016 which was then cancelled due to availability issues...

with our fulfilling warehouse. This order did show a pre-authorization charge which then expired on 7/15/2016. At this time Mr. [redacted] made no contact with Jet.com regarding his cancellation. When he placed his second order on 7/08/2016 he then encountered a shipping fee as it was not his first order. Jet.comwould have been more than happy to cover the cost of shipping on this order, unfortunately without being contacted by Mr. [redacted], we did not have a way to cover the shipping fee. Jet.com has has added a $6 credit in Mr. [redacted]’s account that will cover the shipping charge on any future purchase. If Mr. [redacted] has any further questions or concerns he may reach our JetHeads via email at [email protected] or by phone at 1-[redacted].

Complaint: [redacted]
I am rejecting this response because:
It is deceptive. Why say as a member you will save a certain amount at all because the truth is he will not. The members savings will always decrease and never increase once you purchase the item. Secondly, your claim is 2-5 day delivery not 2-5 day shipping. Also it was not one shipping partner it was multiple shipping partners. Again why make the claim that I will receive an item in 2-5 day when I will not. I still have 2 items I ordered 8 days ago and they still haven't even been shipped and you refuse to return my money so that I can order the same thing from [redacted] and receive them in 2 days because they stand behind their 2 day delivery claim unlike Jet.com and your deceptive claims.
Regards,
[redacted]

Ms. [redacted] has been awarded JetCash for her eligible travel purchases. To qualify for JetCash, reservations must be done online through our Jet Anywhere portal and the reservation confirmation email must be forwarded to [redacted] within 14 days of the initial purchase date. Once the trip has been completed, a receipt or proof of travel completion must be sent to [redacted] to be awarded the JetCash. If Ms. [redacted] has any additional questions or concerns, Jet.com is happy to help. Ms. [redacted] may contact any of our friendly JetHeads at ###-###-#### or email us at [redacted].

I am rejecting this response because:  well I'm happy to hear that you've actually reached out to [redacted] I'm not quite sure what the delay was  I would think that a large company like yourself would know the proper procedures if something goes wrong with the package I will admit at first I did not know but [redacted] explained it step-by-step to me and at this point I can't do anything more [redacted] tells me that they're not going to share any more information and all claims that are paid will go back to the shipper  which is jet.com as far as the police report goes and I'm not trying to be rude but I've already explained this to you I have contacted the police department I explain the situation they tell me there's nothing to file a police report on unless I have proof in with somebody saw it or I had cameras there's no way of proving where the package is they tell me that  your [redacted] wants to file a police report claiming they delivered the package and it was stolen then [redacted] would need to file that report call them yourself do you want the local phone number   I'm sorry but I don't have the authority to make the police file a report and I've already told them that I don't know where the packages so I can't change my story now and say that oh it was stolen because I don't honestly know that I'm assuming that's probably what happened at this point but I have no proof when you're talking about the law you have to have proof you have to go to prove something and until I come up with some proof they won't  let me file a police report I don't know what else to do for you people this is not my fault at this point this is between you and [redacted] and your vendor who ship the package in a very unsecure manner you really can't blame [redacted] I blame the vendor who shipped the package and leaving a $2500 package just sitting on the back  porch or that just seems insane to me were not talking about a $20 CD your phone case I don't know what else you want me to do I did everything I can do at this point you don't believe me call the local Police Department yourself see what they tell you

Complaint: 1[redacted]I am rejecting this response because: I have asked Jet.com to send me more information regarding activity indicating purchasing items for resale through Jet Anywhere claims, submitting returned or cancelled orders, or using the site in a way that it was not intended for. No one has responded or provided me with any additional information. I wanted to make sure that there wasn't a misunderstanding or system error somewhere along the way. It's frustrating to see your account suspended with no explanation.

We would like to sincerely apologize
to Mr. [redacted] that the TV stand has not been picked up. Mr. [redacted] is
absolutely correct that Jet offers free returns within 30 days. The TV stand is
a larger item and Jet has to arrange for a freight pick up rather than using our
usual shipping...

methods. Unfortunately, the freight company did not follow
through on calling Mr. [redacted] to arrange a pick up within the 5 days as he
was told by our Jet Head team. Jet is immediately issuing a refund to Mr.
[redacted]. Depending on his financial institution, it can take 4-10 business
days for Mr. [redacted] to receive the refund back in his account. We are
continuing to work with the freight company to arrange a pick up as soon as
possible and we are so sorry for the delay.

We sorry to hear of the delay in M[redacted]u receiving his order. We’ve experienced some delays in shipping and orders being processed throughout the busy holiday season. As soon as Jet became aware of the delay, we began contacting our merchant partner and shipping carriers for a resolution. We’re...

so sorry that M[redacted]u feels that he did not receive a response from Jet to his emails. The most recent contact we had with M[redacted]u was on December 22nd and our Jet Head team did send a response to him that same day. If there was something we missed, we sincerely apologize. At this time, M[redacted]u’s order tracking shows that the item he ordered has been delivered to his home so we are unable to issue a refund. We apologize that his item took 10 business days to arrive instead of the estimated 3-7 business days.  Jet does offer free returns though if M[redacted]u would like to return his order for a full refund.

At the time Mr. [redacted] placed his order on Jet.com, there was a listing error on our site for the HP memory stick which is why Mr. [redacted] received an incorrect item. Jet.com sincerely apologizes to Mr. [redacted] for this and the inconvenience it caused him. The listing has since been removed from the site to be...

corrected. Mr. [redacted] waived the option to have a free return on his items ordered. However, we have confirmed that Mr. [redacted] was refunded in full for the items which had a listing error on our site. In regards to the Avexir Memory Stick which Mr. [redacted] also returned, because this item had no issues and the free return was waived, a return fee was deducted from Mr. [redacted] refund. Mr. [redacted] partially paid for this item using credits on his account, so Mr. [redacted] was refunded for the amount deducted from his card in full and the remaining credits minus the return fee were placed back onto his account. Mr. [redacted] is welcome to contact Jet.com with any additional questions or concerns and we will be happy to assist. He may reach our JetHeads at ###-###-#### or by email at [redacted]

Items advertised on the Jet
website may come from a variety of trusted retail partners. When [redacted]
placed his order for the Dell 12-5000 it was confirmed from one of our retail
partners in error as they did not have the inventory available and the order
was cancelled. A different retail...

partner did have the inventory available at a
different price and we completely understand the frustration this could cause
to our members.  If [redacted] would
like to repurchase the Dell 12-5000, we would be happy to provide a credit to
offset the difference.The Dell monitor that [redacted] ordered has already been delivered to his home so we are unable to
refund or cancel the order. If he would like to return the monitor for a full
refund, he can create a free return shipping labe in his accountl and send the
monitor back. If he would prefer, our team of Jet Heads would be happy to
assist him in creating the return label and sending the label to his personal
email. Or if [redacted] would like to keep the monitor and reorder the Dell
12-5000 at the same price that he paid when he first ordered, we’d be happy to
assist him in placing that order. We’d just ask that he call the Jet Head team at
[redacted] when he is ready to place the order so we can ensure a smooth
transaction. [redacted] had already received an additional credit to his
account due to the cancelation and he is welcome to use that credit on any
future order.

Mr. [redacted] placed order [redacted] on Jet.com on 4/5/16. He contacted our [redacted] on 4/16/16 stating that the lights went out after a couple days of use, and the [redacted] offered him a return or a replacement part. He chose to return the item, so a pre-paid return shipping label was sent to Mr....

[redacted] that same day.   On 5/24/16 Mr. [redacted] called our [redacted] and said that he had just gotten back from being out of town and didn’t have a chance to return order [redacted]. The [redacted] then explained that he was past the 30 day return window and that he would no longer be able to return the item. The item was delivered to Mr. [redacted] on 4/11/16 via UPS. Thirty days from 4/11/16 was 5/11/16, therefore Mr. [redacted] is past the 30 day window. If Mr. [redacted] has any further questions he may contact our [redacted] by phone at [redacted] or by email at [redacted].

Jet.com would like to apologize to [redacted] for the confusion on the recent order placed. [redacted] placed the order on 1/3/16, at the time the order was placed, a pre-authorization in the amounts of $38.25 and $12.28 were placed on the credit card. The order was cancelled on the same day, 1/3/16,...

at that time, the pre-authorizations were voided. Jet.com never charged [redacted] for the order, therefore we are unable to process a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

When Ms. [redacted] contacted
Jet, she was unable to verify information related to the account on which the
order was placed. For security purposes, Jet is unable to provide information without
that verification. We are very sorry if Ms. [redacted] felt she was spoken to as a
child. That is never our...

intention. Our team of Jet Heads are here to help our
members. It did take some time to research all possible accounts that had been
created with the various email addresses that Ms. [redacted] provided.Jet is unable to cancel
orders unless it is within 30 minutes of the order being placed. When Ms.
[redacted] contacted Jet, the 30 minute time period had passed and Ms. [redacted] was
advised that she could return the item for a full refund once she received the
package as it was already in process.Ms. [redacted] was charged the
order total as seen in her Jet account order history. We would be happy to research
this further if she can provide details about what charges she was expecting to
see.Ms. [redacted]’s order was
delivered on October 31st and if she would no longer like to keep
the item, she can return the item for free and Jet is happy to assist in
creating the free return label for her. She can also create the label herself in her account by clicking the return button in her order history. She will receive a full refund in 4-10
business days after Jet receives the returned item.

Complaint: [redacted]
I am rejecting this response because: I have placed multiple orders previously with 9 different accounts with same billing and shipping address. How did those order go through?Jet cannot accept whenever they want and start rejecting just becuase customer is taking advantage of their promotion code which they mass produces pamphlet coupons and publicly shared  during their promotion.And how can you block my accounts from which orders where processed successfully and shipped. If I had to return those, you are taking that option away from me by locking the account. You do not have the right to do so.Jet.com does not have the right to process the orders whenever you want and lock the accounts. It is not ethical. If you really have such concerns, make your online retail site such away that during point of sale, it doesnt  accept the orders. Once you accept the orders, you honor it. That this basics of business ethics which Jet.com doesn't have. I think Jet.com first needs to learn the business ethics before doing such cheap actions.I would never  ever be customer with Jet.com again and I would never recommend anyone.

Jet sincerely apologizes for the incorrect tracking information **. [redacted] received and any inconvenience this has caused him. When **. [redacted] called in about the tracking information, we immediately contacted our trusted retail partner and asked them to provide the correct tracking...

information. Unfortunately that information was unable to be provided. Therefore, we refunded **. [redacted] in full for the item on January 16, 2016.If **. [redacted] would like to re-order the keyboard, he can call into our JetHeads at [redacted] and they can assist him in placing a new order for the same item while also adding a credit to his account to ensure he receives the same price he paid on his initial purchase.

Our order review team spoke with [redacted] on 3/8/16 and we are currently waiting to receive the addition information that was requested. Once that information is provided, [redacted] will be able to complete the review process. [redacted] can contact our order review team at [redacted]

Hello [redacted]  I am so sorry to see what has happened with your most recent order. This is not the Jet experience we want our members to have while shopping with us and I can assure you that this is not typical of our services. After reviewing your account, I can confirm that there was a...

listing error in connection to the item you ordered. The listing has since been corrected and is now reflecting accurately on the site. We would love the opportunity to make this up to you and show you how a Jet order is supposed to play out. I have applied a credit to your Jet account that will cover the cost of one of these items. This will allow you to order one and use the credit to get the second one on us due to the error we have experienced with this listing. To use this credit, proceed to checkout normally and look for a line that says, "pay with credits" on the final order review page. Check the corresponding box to deduct the available credits from your order total. If you have any additional questions or concerns, feel free to reach out to us any time at [email protected]. Our friendly Jet Heads are here to assist you 24/7. Best Wishes, Alyssa T. Jet.com