Jet.com

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Thanks Jet for your reply ! I'd like to re-order the item with the original price I paidAlso, I can pay for the incorrect item that was previously sentCan I place the order and send you order number to do price adjustment ?
Regards,
*** ***

We sincerely apologize for Mr*** experienceThe initial tracking information we received for the TV Mr*** ordered was incorrectOnce Mr*** called in to inform us of this, we contacted our merchant to find out the correct tracking informationOnce we received the correct
information, we discovered that the package had not moved since 12/23/and contacted the shipping company to find out whyWe were informed that Mr*** package had been lost in transitJet then refunded Mr*** the full amount back to the card he initially purchased it on and issued a $credit to his Jet account as wellThe refund was submitted on 1/7/and can take 3-business days to appear back in his account, depending on his financial institution

Jet.com has systems in place to prevent members from using a promotional code more than once when the promotion is intended for first time orders onlyUnfortunately, our system linkedMrand Mrs*** accounts together based on payment information that was used and did not apply
the promotional codeThis should not have happened and on behalf of Jet I would like to sincerely apologize that the credit did notapply to Mr*** order placed on 9/and that our team of Jet Heads did not relay accurate information about the processJet is actively working to notify members prior to orders being placed when the promotional code is not beingappliedJet has refunded Mr***t’s order and applied a credit to his account

I have not used the credit nor did I accept that as an acceptable solution to this errorWhen I spoke with Jet, they had originally stated that their prices fluctuate daily - not that Google ads differ in priceThey led me to believe that I would be able to buy the advertised product for that price, then switched the product out for a different item and priceIt's disappointing to have to deal with a business that operates with such deceptive practices.
Complaint: ***
I am rejecting this response because:

Complaint: ***
I am rejecting this response because:
Correct, the item was received but in an untimely mannerJet.com never issued any tracking information once it shipped even though they said they would as soon as the merchant shipped the itemWhat good is account credit with a company that I plan to never do business with again?! Jet.com never reached out to me on the progress of the item or acknowledged any faultEvrrytime I called they simply said "watch your email"This has been one of the worst online buying experiences I've had to dateDon't chance an order with jet.comJust order from *** and save yourself the headache

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I close that account out and that card is gone

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Revdex.com:
Jet.com replied to me directly with an email blaming the 3rd party merchant They did not respond in any way with a resolution to the actual problem I was hoping for more information specifically on what they will do to prevent this from occurring in the future Instead I just get a "Sorry, here's $20" The $site credit does not resolve the actual issue but what else can I do? My only option is to accept...
*** ***

Complaint: ***
I am rejecting this response because: I have not received my Refund
Regards,
*** ***

Between the weeks’ time that *** *** added the
items in her cart and the time she placed the order, Jet discovered a description
error in the product and had corrected the listing on our site to reflect Toshiba
ChromebooksUnfortunately, the previous Lenovo description was still
showing
on *** ***’s account when she placed the order and we are so sorry for
the errorIf a member ever receives an incorrect item, Jet provides free
returns and a full refund for the errorIt is never our intention to send a
member anything other than what they orderedJet takes immediate action to
correct any issues as soon as we are made aware of the errorWe do not want
our members to have the experience *** *** had when she received
something different than what she was expectingAgain, we are very sorry for
the error and Jet has initiated the full refund for *** *** which she
can expect to see posted to her bank account within 4-business days
depending on her financial institution

Mr*** first contacted Jet.com on 3/17/in regards to his canceled order that was placed on 3/11/Jet.com apologized to Mr*** and advised him that there was unfortunately a description error with the TV he had ordered and that TV was actually for a refurbished TVSince Jet.com does not sell
used or refurbished products, the order was canceled after the listing error was verifiedOnce the order was canceled, the preauthorization was voided so Mr*** was never charged for this orderThe item has since been corrected on our site and Mr*** is welcome to place a new order if he is still interestedJet.com has also applied a service credit to Mr*** account due to the cancellation, he may use this credit on a future orderIf Mr*** has any further questions or concerns in regards to his order or account, he may contact our JetHeads at ###-###-#### or by email at ***

We sincerely apologize that Mr*** received a different item than he was expectingThere was a description error in the listing and as soon as Jet was made aware of the problem, the listing was removed immediatelyWe are unable to order the projector elsewhere so we have issued a full refund
Mr*** is not required to return the item he receivedHe can keep it or donate it as he sees fitJet has also added a credit to his account that he may use on a future order

Jet.com would like to apologize to Mr*** for the delay in the refund process for the watch that was orderedJet began its investigation after Mr*** first contacted us on 12/22/Mr*** has been refunded in full as of 1/6/in the amount of $The refund should reflect on Mr*
***’s account within 3-business days depending on the financial institution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me
Regards,
*** ***

Jet.com apologizes for Mr***'s experience regarding this orderBecause the order was canceled, it can no longer be fulfilledMr*** was not charged for the order that was placed on March 18th, Mr***'s account has been verified and reinstated, he may now log in to reorder the watchThe price on the watch has since changed, so we have placed a credit on Mr***'s account to match the original price of the watch on March 18thThis credit may be applied before checkout towards any future order on Jet.com If Mr*** has any further questions, he may reach out to our JetHeads at *** or by email at ***

On March 30, Ms*** was advised to have her financial institution contact us with her on the line so we can verify the refundWe have not received any form of contact from Ms*** sinceIf Ms*** wishes to contact us with her financial institution on the line we would gladly verify the informationMs*** may contact us at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Fouad ***

Jet.com sincerely apologizes for the experience and frustration Ms*** has had with her ordersMs*** contacted Jet.com on separate occasions in JanuaryAfter her first contact, Jet.com offered to refund Ms*** for the Spatula on Order ***, placed on 1/13/16, in the amount
of $She was advised that the product was a description error as the price was for spatula and not as it was originally listedMs*** declined this offer and contacted us on 1/25/when she was again advised that we can refund her for the item as well as apply a service credit to her account for future ordersMs*** contacted Jet for a third time on 1/26/where she was advised that we have refunded her in the amount of $for the spatulas as well as the service credit that had been appliedMs*** placed Order *** on 1/15/where several of the items ordered contained description errors that have since been corrected or removed from our siteJet.com has already refunded Ms*** for these products and she may keep what she did receive for the inconvenienceMs*** may contact our JetHeads at ###-###-#### or by email to [email protected] with any further questions or concerns

Jet.com sincerely apologizes to *** *** *** for the miscommunication regarding the order and account cancelation. Jet.com began the order verification on 1/15/once *** contacted usAfter further review, Jet.com had to suspend the account associated with the
email address above because of activity generally associated with site use outside of our policies, such as creating multiple accounts to use promotional codes more than oncePer *** request, Jet.com has reinstated the requested account and restored the $credits that had been earned*** *** *** will now be able to log into the account and continue placing orders

*** *** order was placed on October 9th, 2015. *** *** first contacted Jet.com by email on October 21st, in regards to one of his items not being in the package he receivedWe requested that he provide a police report for the item not received because the tracking shows that the
package was delivered on October 16th, 2015. *** *** then contacted Jet.com asking about his refund and was instructed to respond to the previous email asking for the police report. Jet.com does not use a fax machine and has never received any information from *** *** pertaining to this situation. Until now Jet.com has not had any other communication with *** *** since October 29, 2015. If *** *** has any other questions or concerns regarding this situation he may contact any of our friendly JetHeads by phone at *** or by email at ***