March 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** *** Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized. *** *** has provided a written rebuttal to her denied claim, the written rebuttal did not provide any further information to support her claim, therefore *** *** will need to provide additional information to RushCard that supports her claim in order for her dispute claim to be reopenedRushCard has completed a through as required and provided *** *** proper documentation RushCard has sent a final letter to *** *** address on file regarding her the final decision of her claim, outbound calls have also been placed with no return call as of this time therefore the matter is considered closed at this time. Regards, RushCard Corporate Customer Service
On June 06, 2016, *** *** contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to *** **, totaling $on June 5th, *** *** stated she never authorized anyone to use her card. UniRush used its resources through *** to recover the funds for *** ***. On July 15th, *** ** provided documents with *** *** address *** *** *** *** * *** ** *** as the servicing address*** *** claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued. If *** *** has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard Regards,Customer Service
On September 09th, 2016, *** *** contacted UniRush to file a dispute for three *** transactions that posted in June and September, totaling $*** *** claimed her card had been in her possession when the fraudulent transactions occurred*** *** told the Customer Service agent her
husband used her card without her consentShe said they had been separated for a whileShe said she contacted ***, but they could not do anything for her. On September 22nd, 2016, *** *** contacted UniRush to cancel her disputeOn September 23rd, 2016, *** *** contacted UniRush Customer Service department asking for her refund from ***; Customer service agent told her there is no refund posted to her account Refund *** *** is acquiring about is part of the chargeback process. UniRush filed Chargebacks on behalf of *** *** before she decided to cancel the disputeAnd based on chargeback rules, the merchant is required to provide temporary credit up to daysThe refund *** mentioned to *** *** is the temporary credit the merchant has to provided during the investigation of a Regulation -E case The disputed case has been re-opened, and *** has until October 28th to respond to the chargeback. *** *** will hear from UniRush once the investigation is complete We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
June 26, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: June 24, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she made a card advance, that was declined and that the transaction was voided *** *** also states she was provided with different time frames of when the funds would be released. *** *** would like the pending funds released RushCard records indicate that *** *** contacted customer service on June 17, and spoke to and agent regarding a pre-authorization hold for $from ***. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to thirty (35) days.” On June 26, 2017, a corporate customer service representative attempted to contact *** *** to address her concerns We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** *** Problem: I filed a dispute in the amount of $that's was unauthorized charges, on my bank statement it shows through sprint but sprint have no records of this chargeHave no received my money back nor a letter, not a phone call regarding this complaintI have had enough of this company they are very unprofessional they don't care about the customersNot to mention today I called and see a charge for $that was taking off my card, rep blocked my card without my authorization and before I could tell her my finance used it this morning she said oh well it's blocked there is nothing that we can do at this point but order you a new card and that takes 7-10business daysI became so irate because my direct depot from my job is suppose to hit tomorrow and I could possible get evicted out my apartment because of this I have no idea what I'm suppose to do nowBut I am going to leave rush card and I advise no one to do business with themAt this point I want to speak with the head person in charge Russell Simmons because these employees and this business he have going on is very unprofessionalPlease help me I need to know what I can do to get my money back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***See attached document. Why can't customers get to the fraud department, when they have an issue like this, you can not access them at all, representatives barely speak English you can't understand them, they just relay information, why did the transaction disappear from my transaction history list, and no refund? I requested the Revdex.com edit the last name in the system from *** to ***, because I have a daughter *** ** *** that lives in the same house with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ive attached the email from *** saying they reversed the payment I did not authorize to be charged to my Rush card acct so how can Rush card keep my money even after *** reversed it June 28th
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I was told by the rep on my orginal phone call to rush card that I would receive a credit in ten days and also told the same info on Friday night 12/9/Below is the dispute info from rush card website which also states that a provisional credit is granted: In case of errors or questions about your Card, call us at the number provided on the back of your Card, write to Cardholder Services at UniRush LLC, P.OBox 42482, Cincinnati, OH 45242, or email [email protected] as soon as you canWe must allow you to report an error up to sixty (60) days after the first of these three events takes place: (1) when you last accessed your card electronically, (2) when the error was made viewable in your electronic history, or (3) when we sent the first written notice about the errorYou may request a written history of your transactions at any time by calling us at the number provided on the back of your card or writing us at UniRush LLC, P.OBox 42482, Cincinnati, OH Fees may apply, see the fee schedule for details.You will need to tell us:Your name and Card number.Why you believe there is an error, and the dollar amount involved.Approximately when the error took place.If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days.We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptlyIf we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questionIf we decide to do this, we will credit your Card within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigationThis type of credit is referred to as a “provisional” (or temporary) creditIf we ask you to put your complaint or question in writing and we do not receive it within business days, we may not credit your accountFor errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionFor new accounts, we may take up to business days to credit your account for the amount you think is in errorWe will tell you the results within three business days after completing our investigationIf we decide that there was no error, we will send you a written explanationYou may ask for copies of the documents we used in our investigationIf you have any further questions regarding our error resolution procedures, please contact us by calling us at 1-866-RUSHCARD (###-###-####) or via email at [email protected]: If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not provide a provisional credit to your Card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The representative that called me is the same rep that I spoke withI used a *** ** *** ATM and went into the office on the 13th they only showed one transaction from me they offered to send over this info to Unirush and Satorya stated that I will have to wait they wouldn't be able to release the funds and this morning my home was padlocked due to this issue they are still holding my money
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to meHowever, if they truly have no record of my calls, I suggest they update that system as well because I'd be happy to send them my call usage log from my cellular carrier which proves otherwise Nonetheless, their customer "care" is unacceptable and very unprofessional.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have not received any information about what investigation practices were taken to determine that this was a non-refundable disputeI want those papers because I am due an explanation of some sortI am also discussed at the fact that the perpetrator left in my account and the Rushcard people to a monthly service charge of and sent me a check for 3.55, My account was closed by Rushcard on so they shouldn't have taken anything from my account
Regards,
*** ***
Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and have determined that this does not resolve my complaint. F
I spoke with Satoyra Hage did not give me anymore information that Rushcard already stated."Your claim for $has been rejected and the case is closed"""Your claim for $has a day dispute time and you will receive a notification by March 6,2016"I asked her repeatedly "why haven't *** Savings Bank received there money? They have not released the funds for $or $650." She did not answer the question. I asked her "If I was too make a ATM transaction as per what Rushcard is saying I did for $825,why didn't my statement show that transaction? I can not withdrawal $from *** Savings Bank ATM as they only release $incriminates?" She did not answer the question. She could not comment on the $transcation due to it still being in dispute. *** ***
Regards,
*** ***
We have spoken to the customer and try to reach out a few more times to him, with no responseThere is no further information to provide Thank you. Kathy R., Customer Service Specialist UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.com
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properlyRushCard is not showing
that *** *** is missing funds from account We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This has been going on for extremely to long I have been waiting for my money since October and I am tired of this....they tell me one thing over the phone and one thing in this letterI was told it would take up to business days from they say they recieve my signed letter and it's been way past thatI want my money and that's it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I reached out to Rush card everyday for weeks with no answer and no replyMy funds are not back on my card, and I want to cancel my accountAfter holding for hours, a representative told me that she was emailing someone to return my call in regards to cancelling my accountI still have not heard from anyone at Rush Card
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I plan on ending all business relationships with rushcardThe women I spoke with today made some of the same mistakes that, the prior five supervisors madeNot listening and quoting incorrect informationSo at this point I am not satisfied, the company does not seem to take responsibility for it's employees giving outhe inaccurate information
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** This is not about the claim in This is about the claim in My account is not in negative status
13/2017This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In his complaint, he states on August 15, 2017, he reported his card missing; however, on September 05, he found out the card was never cancelled and unauthorized transaction were made, which he disputedHe is requesting a refund RushCard keeps records of every call made to every accountOur records indicate *** *** first called August 17, to dispute a *** transactionWe listened to the recorded call into our Customer Service call centerDuring the call, he told Customer Service Agent he did not get the service he paid for; therefore, he wants to dispute chargeHe vividly corrected Agent that the transaction was indeed authorized and that he doesn’t need a new card because the transaction is not fraudIn the process of transferring him to the Dispute Team he hung up and never called back until September 12, 2017, to dispute multiple PIN an NON-PIN transaction posted between August 14, and September 06, 2017, totaling $6,In his subsequent dispute form he claimed his card was stolen August 15, and his pin written on the back of his RushCardHe also claimed his last authorized transaction was done August 14, for $Based on the above information, the Disputes Team concluded the transactions were, in fact, authorized
March 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite ***, OH Re: Consumer: *** *** Complaint number: *** Complaint date: December 26, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she has several unauthorized transactions totaling She is requesting a refund Our records indicate, *** *** disputed several transactions totaling $On December 4, our disputes department concluded that no error had occurred, and that the transactions were authorized. *** *** has provided a written rebuttal to her denied claim, the written rebuttal did not provide any further information to support her claim, therefore *** *** will need to provide additional information to RushCard that supports her claim in order for her dispute claim to be reopenedRushCard has completed a through as required and provided *** *** proper documentation RushCard has sent a final letter to *** *** address on file regarding her the final decision of her claim, outbound calls have also been placed with no return call as of this time therefore the matter is considered closed at this time. Regards, RushCard Corporate Customer Service
On June 06, 2016, *** *** contacted UniRush to file a dispute claimShe said her card was used fraudulently to process a payment to *** **, totaling $on June 5th, *** *** stated she never authorized anyone to use her card. UniRush used its resources through *** to recover the funds for *** ***. On July 15th, *** ** provided documents with *** *** address *** *** *** *** * *** ** *** as the servicing address*** *** claimed fraud; however, she benefited from the transitionUniRush concludes no error found; therefore, no credit will be issued. If *** *** has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard Regards,Customer Service
On September 09th, 2016, *** *** contacted UniRush to file a dispute for three *** transactions that posted in June and September, totaling $*** *** claimed her card had been in her possession when the fraudulent transactions occurred*** *** told the Customer Service agent her
husband used her card without her consentShe said they had been separated for a whileShe said she contacted ***, but they could not do anything for her. On September 22nd, 2016, *** *** contacted UniRush to cancel her disputeOn September 23rd, 2016, *** *** contacted UniRush Customer Service department asking for her refund from ***; Customer service agent told her there is no refund posted to her account Refund *** *** is acquiring about is part of the chargeback process. UniRush filed Chargebacks on behalf of *** *** before she decided to cancel the disputeAnd based on chargeback rules, the merchant is required to provide temporary credit up to daysThe refund *** mentioned to *** *** is the temporary credit the merchant has to provided during the investigation of a Regulation -E case The disputed case has been re-opened, and *** has until October 28th to respond to the chargeback. *** *** will hear from UniRush once the investigation is complete We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
June 26, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: June 24, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she made a card advance, that was declined and that the transaction was voided *** *** also states she was provided with different time frames of when the funds would be released. *** *** would like the pending funds released RushCard records indicate that *** *** contacted customer service on June 17, and spoke to and agent regarding a pre-authorization hold for $from ***. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to thirty (35) days.” On June 26, 2017, a corporate customer service representative attempted to contact *** *** to address her concerns We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** *** Problem: I filed a dispute in the amount of $that's was unauthorized charges, on my bank statement it shows through sprint but sprint have no records of this chargeHave no received my money back nor a letter, not a phone call regarding this complaintI have had enough of this company they are very unprofessional they don't care about the customersNot to mention today I called and see a charge for $that was taking off my card, rep blocked my card without my authorization and before I could tell her my finance used it this morning she said oh well it's blocked there is nothing that we can do at this point but order you a new card and that takes 7-10business daysI became so irate because my direct depot from my job is suppose to hit tomorrow and I could possible get evicted out my apartment because of this I have no idea what I'm suppose to do nowBut I am going to leave rush card and I advise no one to do business with themAt this point I want to speak with the head person in charge Russell Simmons because these employees and this business he have going on is very unprofessionalPlease help me I need to know what I can do to get my money back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***See attached document. Why can't customers get to the fraud department, when they have an issue like this, you can not access them at all, representatives barely speak English you can't understand them, they just relay information, why did the transaction disappear from my transaction history list, and no refund? I requested the Revdex.com edit the last name in the system from *** to ***, because I have a daughter *** ** *** that lives in the same house with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ive attached the email from *** saying they reversed the payment I did not authorize to be charged to my Rush card acct so how can Rush card keep my money even after *** reversed it June 28th
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I was told by the rep on my orginal phone call to rush card that I would receive a credit in ten days and also told the same info on Friday night 12/9/Below is the dispute info from rush card website which also states that a provisional credit is granted: In case of errors or questions about your Card, call us at the number provided on the back of your Card, write to Cardholder Services at UniRush LLC, P.OBox 42482, Cincinnati, OH 45242, or email [email protected] as soon as you canWe must allow you to report an error up to sixty (60) days after the first of these three events takes place: (1) when you last accessed your card electronically, (2) when the error was made viewable in your electronic history, or (3) when we sent the first written notice about the errorYou may request a written history of your transactions at any time by calling us at the number provided on the back of your card or writing us at UniRush LLC, P.OBox 42482, Cincinnati, OH Fees may apply, see the fee schedule for details.You will need to tell us:Your name and Card number.Why you believe there is an error, and the dollar amount involved.Approximately when the error took place.If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days.We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptlyIf we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questionIf we decide to do this, we will credit your Card within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigationThis type of credit is referred to as a “provisional” (or temporary) creditIf we ask you to put your complaint or question in writing and we do not receive it within business days, we may not credit your accountFor errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionFor new accounts, we may take up to business days to credit your account for the amount you think is in errorWe will tell you the results within three business days after completing our investigationIf we decide that there was no error, we will send you a written explanationYou may ask for copies of the documents we used in our investigationIf you have any further questions regarding our error resolution procedures, please contact us by calling us at 1-866-RUSHCARD (###-###-####) or via email at [email protected]: If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not provide a provisional credit to your Card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The representative that called me is the same rep that I spoke withI used a *** ** *** ATM and went into the office on the 13th they only showed one transaction from me they offered to send over this info to Unirush and Satorya stated that I will have to wait they wouldn't be able to release the funds and this morning my home was padlocked due to this issue they are still holding my money
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to meHowever, if they truly have no record of my calls, I suggest they update that system as well because I'd be happy to send them my call usage log from my cellular carrier which proves otherwise Nonetheless, their customer "care" is unacceptable and very unprofessional.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have not received any information about what investigation practices were taken to determine that this was a non-refundable disputeI want those papers because I am due an explanation of some sortI am also discussed at the fact that the perpetrator left in my account and the Rushcard people to a monthly service charge of and sent me a check for 3.55, My account was closed by Rushcard on so they shouldn't have taken anything from my account
Regards,
*** ***
Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and have determined that this does not resolve my complaint. F
I spoke with Satoyra Hage did not give me anymore information that Rushcard already stated."Your claim for $has been rejected and the case is closed"""Your claim for $has a day dispute time and you will receive a notification by March 6,2016"I asked her repeatedly "why haven't *** Savings Bank received there money? They have not released the funds for $or $650." She did not answer the question. I asked her "If I was too make a ATM transaction as per what Rushcard is saying I did for $825,why didn't my statement show that transaction? I can not withdrawal $from *** Savings Bank ATM as they only release $incriminates?" She did not answer the question. She could not comment on the $transcation due to it still being in dispute. *** ***
Regards,
*** ***
We have spoken to the customer and try to reach out a few more times to him, with no responseThere is no further information to provide Thank you. Kathy R., Customer Service Specialist UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.com
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properlyRushCard is not showing
that *** *** is missing funds from account We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This has been going on for extremely to long I have been waiting for my money since October and I am tired of this....they tell me one thing over the phone and one thing in this letterI was told it would take up to business days from they say they recieve my signed letter and it's been way past thatI want my money and that's it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I reached out to Rush card everyday for weeks with no answer and no replyMy funds are not back on my card, and I want to cancel my accountAfter holding for hours, a representative told me that she was emailing someone to return my call in regards to cancelling my accountI still have not heard from anyone at Rush Card
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I plan on ending all business relationships with rushcardThe women I spoke with today made some of the same mistakes that, the prior five supervisors madeNot listening and quoting incorrect informationSo at this point I am not satisfied, the company does not seem to take responsibility for it's employees giving outhe inaccurate information
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** This is not about the claim in This is about the claim in My account is not in negative status
13/2017This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In his complaint, he states on August 15, 2017, he reported his card missing; however, on September 05, he found out the card was never cancelled and unauthorized transaction were made, which he disputedHe is requesting a refund RushCard keeps records of every call made to every accountOur records indicate *** *** first called August 17, to dispute a *** transactionWe listened to the recorded call into our Customer Service call centerDuring the call, he told Customer Service Agent he did not get the service he paid for; therefore, he wants to dispute chargeHe vividly corrected Agent that the transaction was indeed authorized and that he doesn’t need a new card because the transaction is not fraudIn the process of transferring him to the Dispute Team he hung up and never called back until September 12, 2017, to dispute multiple PIN an NON-PIN transaction posted between August 14, and September 06, 2017, totaling $6,In his subsequent dispute form he claimed his card was stolen August 15, and his pin written on the back of his RushCardHe also claimed his last authorized transaction was done August 14, for $Based on the above information, the Disputes Team concluded the transactions were, in fact, authorized