November 5, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: November 1, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and *** *** have access to her funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properlyWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 20,
2015, the $direct deposit was posted onto Ms*** RushCard’s accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. In *** *** complaint, he states he filed two disputes and both claims were denied for no reasonHe states his last claim someone withdrew $1,out of an ATM within an hour after his tax refund postedHe is requesting the funds would be put back in his account Our records indicate on December 3rd, 2016, *** *** contacted RushCard to file an unauthorized dispute on multiple transactions posted between October 2nd, and November 27, 2016, totaling $*** *** claimed the card was in his possession when the transactions postedOn December 14, 2016, *** *** claim was denied due to no error foundOn February 13th, 2017, *** *** file an unauthorized dispute on multiple transactions posted on February 7th and February 8th, totaling $1,*** *** claimed his card was in his possession when the transactions occurredOn February 24, 2017, *** *** claim was denied due to no error found
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have sent them the *** letter thought via e mail on December 10, 21, and 23th of and here the letter I wrote to them They kept playing games and Didn't choose to response and or do anything to credit back the exactly amount and I never received the as they mention it and it's complete untrue and I have checked my balance and statement and there isn't any credit as they statedand I'm gonna enclosed the email that I have sent to them. I have gave them all info as they asked and they kept going through the same games they are doing., I have nothing interested to continue since I'm fed up with their games and liesI know what I have authorized the card what I purchasedThey put me like accuse me that I did which I didn't do!
Hello ***,Thank you for contacting RushCard Member ServicesWe appreciate your email interest and we will be happy to assist youWe were unable to locate your account with the information you providedFor the security of your account, please verify the following information:-Last four digits of your Social Security Number-Last four digits of your Card NumberOnce this information has been verified, we would be glad to provide information regarding your RushCard accountIf you have further questions, please do not hesitate to contact us. Jasper B.Member Services Representativewww.rushcard.com###-###-####***=======Subject: Rebuttal letter To whom concern I have sent email several times and I have disagreed about the dispute of Something like that til I received a letter and you think I did authorities those transactions! WHICH I NEVER DID AUTHORIZED ANY TRANSACTION AND LAST TIME I USED WAS THE AIRPLANE TICKET! Til I checked my balance and found out it went so low fast and I had to do the researching where the money have been going toI didn't wanted to use that card because I was save it for my trip and to be with my family for holiday and you guys assume it was me which I NEVER PURCHASED OR MAKING ANY TRANSACTIONS! I HAD PROBLEM ISSUES WITH MY FORMER ROOMMATE WHO STOLEN AND USED MY CARD WITHOUT MY KNOWABLE AND I REPORTED AND EVERYTHING AND I CUT MY CARD BECAUSE OF IT WASN'T MY TRANSACTION !!!!I WOULD BE APPRECIATE TO HAVE ALL MY MONEY BACK PERIOD*** ***
Regards,
*** ***
I know you probably sick of me and in sick of writing youSo they have everything!!!! So why am I waiting an additional 6-hours to have a request fulfilled to send my money?I contacted satorya hill as soon as I sent the emailNow her phone rings one time and go to answering machineSo I left messagesOk now I call this morning and its doing the same thingSo I called their stupid customer service line to ask for my money ASAP since they now have everything they keep asking for. First the reps yesterday said they didn't receive my infoOk whatever So I informed to send the request ASAP BC the office closes at 4:My mail ran at 4pmAs u can see I sent it ASAPThey talked so muchThat my request didn't get sent off until 5pmAnd I had to ask for a supervisorSo now I been calling *** * *** every sinceNobody is answeringNow you see why I didn't want to send my social to them?Can somebody call me ASAP? The only time I get a call from corporate is when I send a response to youSmh since 6/and its now 7/I go court 7/for evictionProof provides and also I provided the proof of my electric bill the difference to show u how much this is effecting meI have one bill I can't findWhich is probably in the car BC I've been trying to get my power cut back onThat bill is for That I got disconnected for BC I didn't get to pay my on 6/when I clearly had a deposit hit my account on 6/Just sad, ridiculous, annoyed, frustrated, at my wits end, whyyyyyyyyyySo lets wait to see how long they take to call me?
October 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: October 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a credit from *** in the amount of $has been credited to his RushCard account. *** *** also indicates a debit from *** for the same amount also occurred on his account*** *** states he would like a credit for the transaction of $that was debited from his account Per previous response on September 1, *** *** RushCard account was credited from *** in the amount of $41.43. In addition, the amount of $was debited from *** *** account. The credit on *** *** account of $cancelled out the debit that was taken from the accountOn October 10, a corporate customer service specialist contacted *** *** to discuss the transaction information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
January 3, 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: December 31, To Whom It May Concern:This letter is in response to the consumer complaint # ***
referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she called on December 23,to let RushCard know her balance was incorrect *** *** states she was told her situation would be handled in 24-hours and her balance is still not correct *** *** would like the balance corrected on her RushCard account. On December 23, *** *** contacted RushCard customer service regarding the pending hold on her account of $from *** *** spoke to a customer service agent that advised her that the pending hold amount was a pre-authorization and that when the transaction settled it would then reflect the actual amount of the transaction As of January 3,2017, the pending hold for $has been automatically released On January 3,2017, we attempted to contact *** *** to advise of the following information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service.Regards,RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have not received a email for anything from rush cardAlso, rush card is charging different prices then what the merchant charges and what's reflected on the receiptI have turned in copies to a lawyer for fraud
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I am tired of this company all they do it s tell you one thing and then send another
Regards,
*** ***
October 4, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH 45202 Re: Consumer: *** * *** Complaint number: ***
Complaint date: September 29, To Whom It May Concern: This letter is in response to consumer complaint #***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. RushCard cannot provide detailed information to third-parties regarding our customer’s accounts. The RushCard cardholder who the account belongs will need to file the complaint for further research We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard,
I have proof rush card is lieing to you my money post on 5/25/at pm I will send pictures and show how I tried to use atm and would not let me and on 6/27/my money posted to my account would not let me use it had to call corporate office had to wait hours
November 2, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The reason I will not accept that responds from the business is because they playing games with me .when I first made a dispute they told me I would receive another rush card and it take 5-business days so it's been over days and I haven't received anything but a paper stating that .Based on our investigation, we have concluded an error occurredAs a result, Credit in the amount if $was posted to your account on January 10,and any applicable fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused you .thats what was sent to me in a letter so when I look on my account and looked under my transactions for January it don't have anything but they charged me twice with a card fee witch I don't understand why because they say im not getting a card If I have to take this to the next step I will because they playing around with me saying I got to wait days for a check to come when I been waiting to long then they say Feb or before then they switched it up February or before they giving me different dates that it's not acceptable to me and not fair at all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My funds were not spent! If you claim you had a glitch and this glitch caused issues then clearly data is not correctMy screenshots prove I had funds and I want my money or I will take this higher up the chain.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This company continues to LIE. I have not had my issues resolved and no one in customer service is assisting. These responses they are sending are ridiculous and I want to my complaint to stay listed against this company. They cannot fix this situation and I have now excepted it. Revdex.com please take the necessary steps to follow through with my complaint. This company has conducted horrible business and now I no longer even seek a resolution. I would like to make it publicly known that this company cannot be trusted and people should be informed on the way they have conducted business with loyal customers. Therefore no response is needed at this point just file my complaint and I will continue to tell my story through social media until this company has been fully EXPOSED for there wrongdoing. I don't understand why they are allowed to keep going back and forth with no resolution. I would like the Revdex.com to contact me directly to discuss the next steps of action. This communication is getting no where and is making the situation worse. I am frustrated, disgusted and humiliated at this whole situation and if this is how the Revdex.com allows complaints to be handled then a complaint needs to filed against the Revdex.com as well for not intervening and taking action on this situation. I am in disbelief that this is allowed to happen and continue for so long
Regards,
*** ***
In *** *** complaint, he states he dispute $fraudulent transaction posted to his RushCardHe was told he would get a refund, however, his claim ended up being denied Our records indicate on May 22, 2017, *** *** disputed an ATM charge as cash not dispenseIn his subsequent
dispute form , *** *** claimed he made the charge, however, the ATM did not dispense any cashOn May 22, 2017, RushCard submitted a chargeback requesting balance of ATMOn June 08, 2017, RushCard received documents from bank servicing ATMDocuments include proof that ATM did dispense funds for $ 200.On June 12, 2017, *** ***s claim was denied Regards, RushCard Corporate Customer Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com: they lied the occ is in this now
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for your prompt responseI received a check for my refund of $today
November 5, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: November 1, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and *** *** have access to her funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properlyWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceOn November 20,
2015, the $direct deposit was posted onto Ms*** RushCard’s accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. In *** *** complaint, he states he filed two disputes and both claims were denied for no reasonHe states his last claim someone withdrew $1,out of an ATM within an hour after his tax refund postedHe is requesting the funds would be put back in his account Our records indicate on December 3rd, 2016, *** *** contacted RushCard to file an unauthorized dispute on multiple transactions posted between October 2nd, and November 27, 2016, totaling $*** *** claimed the card was in his possession when the transactions postedOn December 14, 2016, *** *** claim was denied due to no error foundOn February 13th, 2017, *** *** file an unauthorized dispute on multiple transactions posted on February 7th and February 8th, totaling $1,*** *** claimed his card was in his possession when the transactions occurredOn February 24, 2017, *** *** claim was denied due to no error found
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have sent them the *** letter thought via e mail on December 10, 21, and 23th of and here the letter I wrote to them They kept playing games and Didn't choose to response and or do anything to credit back the exactly amount and I never received the as they mention it and it's complete untrue and I have checked my balance and statement and there isn't any credit as they statedand I'm gonna enclosed the email that I have sent to them. I have gave them all info as they asked and they kept going through the same games they are doing., I have nothing interested to continue since I'm fed up with their games and liesI know what I have authorized the card what I purchasedThey put me like accuse me that I did which I didn't do!
Hello ***,Thank you for contacting RushCard Member ServicesWe appreciate your email interest and we will be happy to assist youWe were unable to locate your account with the information you providedFor the security of your account, please verify the following information:-Last four digits of your Social Security Number-Last four digits of your Card NumberOnce this information has been verified, we would be glad to provide information regarding your RushCard accountIf you have further questions, please do not hesitate to contact us. Jasper B.Member Services Representativewww.rushcard.com###-###-####***=======Subject: Rebuttal letter To whom concern I have sent email several times and I have disagreed about the dispute of Something like that til I received a letter and you think I did authorities those transactions! WHICH I NEVER DID AUTHORIZED ANY TRANSACTION AND LAST TIME I USED WAS THE AIRPLANE TICKET! Til I checked my balance and found out it went so low fast and I had to do the researching where the money have been going toI didn't wanted to use that card because I was save it for my trip and to be with my family for holiday and you guys assume it was me which I NEVER PURCHASED OR MAKING ANY TRANSACTIONS! I HAD PROBLEM ISSUES WITH MY FORMER ROOMMATE WHO STOLEN AND USED MY CARD WITHOUT MY KNOWABLE AND I REPORTED AND EVERYTHING AND I CUT MY CARD BECAUSE OF IT WASN'T MY TRANSACTION !!!!I WOULD BE APPRECIATE TO HAVE ALL MY MONEY BACK PERIOD*** ***
Regards,
*** ***
I know you probably sick of me and in sick of writing youSo they have everything!!!! So why am I waiting an additional 6-hours to have a request fulfilled to send my money?I contacted satorya hill as soon as I sent the emailNow her phone rings one time and go to answering machineSo I left messagesOk now I call this morning and its doing the same thingSo I called their stupid customer service line to ask for my money ASAP since they now have everything they keep asking for. First the reps yesterday said they didn't receive my infoOk whatever So I informed to send the request ASAP BC the office closes at 4:My mail ran at 4pmAs u can see I sent it ASAPThey talked so muchThat my request didn't get sent off until 5pmAnd I had to ask for a supervisorSo now I been calling *** * *** every sinceNobody is answeringNow you see why I didn't want to send my social to them?Can somebody call me ASAP? The only time I get a call from corporate is when I send a response to youSmh since 6/and its now 7/I go court 7/for evictionProof provides and also I provided the proof of my electric bill the difference to show u how much this is effecting meI have one bill I can't findWhich is probably in the car BC I've been trying to get my power cut back onThat bill is for That I got disconnected for BC I didn't get to pay my on 6/when I clearly had a deposit hit my account on 6/Just sad, ridiculous, annoyed, frustrated, at my wits end, whyyyyyyyyyySo lets wait to see how long they take to call me?
October 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: October 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a credit from *** in the amount of $has been credited to his RushCard account. *** *** also indicates a debit from *** for the same amount also occurred on his account*** *** states he would like a credit for the transaction of $that was debited from his account Per previous response on September 1, *** *** RushCard account was credited from *** in the amount of $41.43. In addition, the amount of $was debited from *** *** account. The credit on *** *** account of $cancelled out the debit that was taken from the accountOn October 10, a corporate customer service specialist contacted *** *** to discuss the transaction information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
January 3, 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: December 31, To Whom It May Concern:This letter is in response to the consumer complaint # ***
referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she called on December 23,to let RushCard know her balance was incorrect *** *** states she was told her situation would be handled in 24-hours and her balance is still not correct *** *** would like the balance corrected on her RushCard account. On December 23, *** *** contacted RushCard customer service regarding the pending hold on her account of $from *** *** spoke to a customer service agent that advised her that the pending hold amount was a pre-authorization and that when the transaction settled it would then reflect the actual amount of the transaction As of January 3,2017, the pending hold for $has been automatically released On January 3,2017, we attempted to contact *** *** to advise of the following information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service.Regards,RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have not received a email for anything from rush cardAlso, rush card is charging different prices then what the merchant charges and what's reflected on the receiptI have turned in copies to a lawyer for fraud
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I am tired of this company all they do it s tell you one thing and then send another
Regards,
*** ***
October 4, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH 45202 Re: Consumer: *** * *** Complaint number: ***
Complaint date: September 29, To Whom It May Concern: This letter is in response to consumer complaint #***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. RushCard cannot provide detailed information to third-parties regarding our customer’s accounts. The RushCard cardholder who the account belongs will need to file the complaint for further research We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard,
I have proof rush card is lieing to you my money post on 5/25/at pm I will send pictures and show how I tried to use atm and would not let me and on 6/27/my money posted to my account would not let me use it had to call corporate office had to wait hours
November 2, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The reason I will not accept that responds from the business is because they playing games with me .when I first made a dispute they told me I would receive another rush card and it take 5-business days so it's been over days and I haven't received anything but a paper stating that .Based on our investigation, we have concluded an error occurredAs a result, Credit in the amount if $was posted to your account on January 10,and any applicable fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused you .thats what was sent to me in a letter so when I look on my account and looked under my transactions for January it don't have anything but they charged me twice with a card fee witch I don't understand why because they say im not getting a card If I have to take this to the next step I will because they playing around with me saying I got to wait days for a check to come when I been waiting to long then they say Feb or before then they switched it up February or before they giving me different dates that it's not acceptable to me and not fair at all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My funds were not spent! If you claim you had a glitch and this glitch caused issues then clearly data is not correctMy screenshots prove I had funds and I want my money or I will take this higher up the chain.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This company continues to LIE. I have not had my issues resolved and no one in customer service is assisting. These responses they are sending are ridiculous and I want to my complaint to stay listed against this company. They cannot fix this situation and I have now excepted it. Revdex.com please take the necessary steps to follow through with my complaint. This company has conducted horrible business and now I no longer even seek a resolution. I would like to make it publicly known that this company cannot be trusted and people should be informed on the way they have conducted business with loyal customers. Therefore no response is needed at this point just file my complaint and I will continue to tell my story through social media until this company has been fully EXPOSED for there wrongdoing. I don't understand why they are allowed to keep going back and forth with no resolution. I would like the Revdex.com to contact me directly to discuss the next steps of action. This communication is getting no where and is making the situation worse. I am frustrated, disgusted and humiliated at this whole situation and if this is how the Revdex.com allows complaints to be handled then a complaint needs to filed against the Revdex.com as well for not intervening and taking action on this situation. I am in disbelief that this is allowed to happen and continue for so long
Regards,
*** ***
In *** *** complaint, he states he dispute $fraudulent transaction posted to his RushCardHe was told he would get a refund, however, his claim ended up being denied Our records indicate on May 22, 2017, *** *** disputed an ATM charge as cash not dispenseIn his subsequent
dispute form , *** *** claimed he made the charge, however, the ATM did not dispense any cashOn May 22, 2017, RushCard submitted a chargeback requesting balance of ATMOn June 08, 2017, RushCard received documents from bank servicing ATMDocuments include proof that ATM did dispense funds for $ 200.On June 12, 2017, *** ***s claim was denied Regards, RushCard Corporate Customer Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com: they lied the occ is in this now
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***