October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their
funds and account information. A small
number of accounts are still in an inactive state which can be corrected when
the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/*** *** was
compensated for the inconvenience and now has access to her RushCardWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I placed a complaint with the Revdex.com in april about this company (Complaint ID: ***) the resolution was I would not be charged for the activation feeYet I have beenSo now I have another issue with this company!!!Desired Outcome: I would like my money refunded and to actually receive a free months service and that is all because now I am late paying another billThis is utterly ridiculous!!! Regards,
*** ***
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Per previous response, *** ***’ complaint states he has unauthorized transaction of around $***on his accountThe complaint also states that he is not able to reach customer service and he is being taken advantage ofcount records indicate *** ***’ has filed dispute for the unauthorized transaction but it was not found in his favorRushCard did issue $loyalty credit to *** *** account due to the conversion If *** *** do not agree with the outcome of the dispute he may send a rebuttal letter to reopen the denied unauthorized transaction dispute*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedAttached to the complaint response is a screenshot of the credit being issued to *** ***’ accountWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, *** *** received two direct deposits in the amount of $on
October 15, and the other on October 17, *** *** was only due one
direct deposit, therefore once the second direct deposit posted, the credit
that was provided to *** *** on October 15, was debited from the
account*** *** is not owed the second direct deposit and the funds will
not be credited back to her RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Good Morning ***,I hope my correspondence finds you in good health and spiritsMy name is *** *** and I am contacting you directly in regards to the above referenced complaint ID *** against Rush Card.The documentation that Rush Card sent in response to my initial complaint advised that I would receive a provisional credit by December 15, According to the phone system, they have declined my case and they only completed the investigation for one of the several charges $There are over $of charges that have been made to the account.Not only has this been a major inconvenience, the financial company has not even attempted to contact me with regard to the conclusion to the fraud investigationBesides being extremely dissatisfied with my treatment as a customer, the fraud investigation has been a tremendous waste of time and money (I paid $to fax in the dispute documentation to the company.How do I add to my initial complaint because my issue has NOT been properly dealt withPlease advise when your time allowsThank you in advance for your time and consideration. Yours in Liberty,*** ** *** *** *** ***###-###-#### ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Hello my name is *** ***sI receive ssi benefits every month.On my rushcard I was suppose to receive my ssi benefits today but I have not received it yet.Can some one please help me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I did advise in my last submission that the $courtesy credit was unacceptable and I don't care about the no fee because I lost faith with rush card and I didn't have access to my funds for several days I am requesting an additional $I waa unable to get to work
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They said they was emailing the form on the 2nd I never received it they also said I had to send in proof I paid my insurance with another form of payment my balance never reflected a negative balance from November another reason I cant understand how could they deduct this in December.they we very rude on the phone and wasn't trying to help me again how can you have a negative balance on a prepay card and was never sent one letter or email saying amount was owed from November they waited to take my money in December so no not resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
No, the company has not addressed the issueI am still out of my whole checkMy internet, cable, and Phone has been disconnected because of non paymentThey keep giving me the run around that they are sending me the check and never doThey gave me dates they mailed the check and I call back and there is another story with another dateNo they have not met their agreementI am very upset and at a total loss
Regards,
*** ***
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
his funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properlyOn October 16, 2015, a
check in the amount of $was posted onto *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I was contacted at my home phone number but was not home and they refused to speak to my partnerHe gave me the number to call back which I did I was put on hold and was told they could not speak to me because I was not the cardholderI proceeded to say you just told the card holder you couldn't speak to him because he wasn't the complainantThe customr service reperesentive said she didn't know that at the timeShe should call him backSo nothing has been resolved because they would not speak to either of us and we still do not have the check
Regards,
*** ***
September 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: September 11, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends she provided all the documents RushCard required to update her address and get a replacement card *** *** is requesting access to her funds and then close her RushCard account. Our records indicate that on August 16, *** *** failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from *** ***She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days On September 10, 2017, RushCard received all of the required documentsOn September 11, our Risk Department updated *** *** address On September 12, 2017, a RushCard corporate resolution specialist attempted to contact *** *** to advise her that the address has been updated and an expedited replacement card sent waiving the $feeA detailed message was left for a callback We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, also as of this morning 01/24/at approximately a Nate from Unirush in *** called and left me a message stating that my account has been closed and that they apologized for any inconvenienceThank you very much for the Revdex.com's help in this matter
*** ** ***
To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 16th, 2016, *** *** contacted UniRush to file a dispute claim*** *** said he lost his card on the 9th of June, and fraudulent transactions were made using his card after that*** *** is disputing a transaction made at *** *** located in *** **, *** *** *** located in *** **, *** located in *** **, *** *** located in *** **, and *** *** located in *** **UniRush denied the case because of what merchant providedOn June 29th and July 08th, we contacted *** and spoke with the front deskThey confirmed *** *** was present at the time of the transaction with his Rushcard and Identification cardFront desk confirmed anytime someone checks in they are required to check for identificationBased on that, and the documents provided we concluded no error occurred We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
As the company said that they resolve my issue by saying they sent me my new card they have not to this date and don't think it's fair that I'm still waiting to get my money
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their
funds and account information. A small
number of accounts are still in an inactive state which can be corrected when
the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/*** *** was
compensated for the inconvenience and now has access to her RushCardWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I placed a complaint with the Revdex.com in april about this company (Complaint ID: ***) the resolution was I would not be charged for the activation feeYet I have beenSo now I have another issue with this company!!!Desired Outcome: I would like my money refunded and to actually receive a free months service and that is all because now I am late paying another billThis is utterly ridiculous!!! Regards,
*** ***
I have accepted the response from the business
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Per previous response, *** ***’ complaint states he has unauthorized transaction of around $***on his accountThe complaint also states that he is not able to reach customer service and he is being taken advantage of
count records indicate *** ***’ has filed dispute for the unauthorized transaction but it was not found in his favorRushCard did issue $loyalty credit to *** *** account due to the conversion If *** *** do not agree with the outcome of the dispute he may send a rebuttal letter to reopen the denied unauthorized transaction dispute*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedAttached to the complaint response is a screenshot of the credit being issued to *** ***’ accountWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, *** *** received two direct deposits in the amount of $on
October 15, and the other on October 17, *** *** was only due one
direct deposit, therefore once the second direct deposit posted, the credit
that was provided to *** *** on October 15, was debited from the
account*** *** is not owed the second direct deposit and the funds will
not be credited back to her RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Good Morning ***,I hope my correspondence finds you in good health and spiritsMy name is *** *** and I am contacting you directly in regards to the above referenced complaint ID *** against Rush Card.The documentation that Rush Card sent in response to my initial complaint advised that I would receive a provisional credit by December 15, According to the phone system, they have declined my case and they only completed the investigation for one of the several charges $There are over $of charges that have been made to the account.Not only has this been a major inconvenience, the financial company has not even attempted to contact me with regard to the conclusion to the fraud investigationBesides being extremely dissatisfied with my treatment as a customer, the fraud investigation has been a tremendous waste of time and money (I paid $to fax in the dispute documentation to the company.How do I add to my initial complaint because my issue has NOT been properly dealt withPlease advise when your time allowsThank you in advance for your time and consideration. Yours in Liberty,*** ** *** *** *** ***###-###-#### ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Hello my name is *** ***sI receive ssi benefits every month.On my rushcard I was suppose to receive my ssi benefits today but I have not received it yet.Can some one please help me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I did advise in my last submission that the $courtesy credit was unacceptable and I don't care about the no fee because I lost faith with rush card and I didn't have access to my funds for several days I am requesting an additional $I waa unable to get to work
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They said they was emailing the form on the 2nd I never received it they also said I had to send in proof I paid my insurance with another form of payment my balance never reflected a negative balance from November another reason I cant understand how could they deduct this in December.they we very rude on the phone and wasn't trying to help me again how can you have a negative balance on a prepay card and was never sent one letter or email saying amount was owed from November they waited to take my money in December so no not resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
No, the company has not addressed the issueI am still out of my whole checkMy internet, cable, and Phone has been disconnected because of non paymentThey keep giving me the run around that they are sending me the check and never doThey gave me dates they mailed the check and I call back and there is another story with another dateNo they have not met their agreementI am very upset and at a total loss
Regards,
*** ***
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
his funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properlyOn October 16, 2015, a
check in the amount of $was posted onto *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I was contacted at my home phone number but was not home and they refused to speak to my partnerHe gave me the number to call back which I did I was put on hold and was told they could not speak to me because I was not the cardholderI proceeded to say you just told the card holder you couldn't speak to him because he wasn't the complainantThe customr service reperesentive said she didn't know that at the timeShe should call him backSo nothing has been resolved because they would not speak to either of us and we still do not have the check
Regards,
*** ***
September 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: September 11, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends she provided all the documents RushCard required to update her address and get a replacement card *** *** is requesting access to her funds and then close her RushCard account. Our records indicate that on August 16, *** *** failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from *** ***She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days On September 10, 2017, RushCard received all of the required documentsOn September 11, our Risk Department updated *** *** address On September 12, 2017, a RushCard corporate resolution specialist attempted to contact *** *** to advise her that the address has been updated and an expedited replacement card sent waiving the $feeA detailed message was left for a callback We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, also as of this morning 01/24/at approximately a Nate from Unirush in *** called and left me a message stating that my account has been closed and that they apologized for any inconvenienceThank you very much for the Revdex.com's help in this matter
*** ** ***
To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 16th, 2016, *** *** contacted UniRush to file a dispute claim*** *** said he lost his card on the 9th of June, and fraudulent transactions were made using his card after that*** *** is disputing a transaction made at *** *** located in *** **, *** *** *** located in *** **, *** located in *** **, *** *** located in *** **, and *** *** located in *** **UniRush denied the case because of what merchant providedOn June 29th and July 08th, we contacted *** and spoke with the front deskThey confirmed *** *** was present at the time of the transaction with his Rushcard and Identification cardFront desk confirmed anytime someone checks in they are required to check for identificationBased on that, and the documents provided we concluded no error occurred We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
As the company said that they resolve my issue by saying they sent me my new card they have not to this date and don't think it's fair that I'm still waiting to get my money