Deposits are requested by Eversource in accordance to ** Public Utilities Commission rules. The customer should contact his local post office to determine why his bills are being delayed. The customer could enroll in electronic billing to receive his bills quicker and could pay...
electronically as well. The customer has the option to enroll in auto pay to have the deposits waived, provide a guarntor or surety bond or set up an arrangement.
The final bill was sent to the mailing address of which the customer provided on 05/29/15. We apologize for any inconvenience this may have caused the customer however after reviewing the phone recording from 05/29/15, no negligence was identified on behalf of Eversource. At the customer’s request, someone will contact the customer as soon as possible to further discuss her concerns.
[redacted]
I am rejecting this response because:
Sincerely,
[redacted] We have already heard that and told it was not possible for them to review the calls from April 15 to May 15 and if it was possible it would take a long time. I find it hard to believe they were able to review all calls in this short amount of time. Is there a way to monitor that they did review because I called.
The customer was part of the [redacted]. A letter was mailed to the customer on 12/14/15 informing them of the meter project and provided a phone number to schedule the meter exchange. The customer did not call to schedule the exchange prior. The technicians knock on the...
door and do carry credentials. The meter was exchanged on 1/8/16. Another letter was mailed to the customer on 3/3/16 advising them that the meter reading schedule would be changing as a result of the [redacted] Project. The new meter allow more meters to be read each day which required the meter routes to be enlarged. The customer is encouraged to contact Eversource at ###-###-#### to set up a payment arrangement.
Dear Revdex.com:
Thank you for forwarding the complaint regarding [redacted]. A review of the records shows
that Ms. [redacted] had paid two separate transactions. One transaction was a payment to a closed account
number. The second transaction was a payment...
to the active account number. Once
the payment on the closed account was located a refund check was issued.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
[redacted]
Regulatory
Relations Specialist
Eversource
One
NSTAR Way, SUMSW380
[redacted]
o
###-###-####
f ###-###-####
[redacted]
Complaint: [redacted]
I am rejecting this response because: the complaint I made was not in regards to the lack of a call back. The call back option wasn't working because every time I chose that method my call was disconnected. I tried several times to set up a call back and each time I chose the prompt to do so my phone call was disconnected. There was something not working with the system that day and made it impossible to speak to a person to resolve my issue unless I wanted to wait on hold for the 45 minute wait time. Due to not being able to speak with a real person or set up a call back I was not able to make an arrangement.
Sincerely,
Deanna [redacted]
Complaint: [redacted]
Can you please notify your customer service representatives who take emergency outage calls. Because I was told it would take 2-4 business days for repairs. I noticed that the utility pole lights are now on. Thank you for your assistance with this matter. Sincerely,[redacted]
Sincerely,
[redacted]
The customer was called to be notified that the account would not be protected. The account was already disconnected at this time. The customer received assistance and has set up an arrangement. There is a reconnect in the system for today.
A review of the customer’s account shows on 08/03/15, an adjustment was processed to the customer’s account to reflect the service start date of 08/03/15. The customer is not responsible for any usage prior to 08/03/15. We apologize for any inconvenience this may have caused.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities Authority (PURA). Eversource has not had an increase in gas charges for the current heating season.
A review of the account shows that a disconnect notice went out on 09/28/2016 with a disconnect date of 10/12/2016. Our systems shows that on 10/13/2016 a disconnect order was scheduled for Monday 10/17/2016. It also shows that the customer scheduled a payment on Sunday 10/13/2016 at...
3:45pm. The order was placed 3 days earlier. Without the customer contacting the company to inform of the payment pending we would not know that payment was being made. This information was explained to the customer. There will be no refund or credits applied to the account
We have reviewed our records and were unable to locate any calls during the specified time frame. All customers are required to pay a security deposit when shut off for nonpayment. We do not offer same day service, if the customer requests same day service it can be granted with a fee...
of $100.96. Being that it was requested there will be no adjustments or credits.
Eversource worked with [redacted] to obtain email addresses for our customers for whom we did not have an email address on file; unfortunately we received inaccurate information from [redacted] We apologize for any inconvenience this may have caused. There was no other information provided to any...
customer. A review of this account shows that all banking information and email addresses have been removed from the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however it showed I made a payment of $39.04 which is exactly half of our bill & now the bill shows we owe more than half. $61.04. It's not too big of a deal but I'm not sure why this is??
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: due to the fact that the tech refused my method of payment is an unfair and unjust. you need better business practices. not everyone has paper checks these days. you do except online payments. to refuse a payment to charge a customer fees is unjust.as I stated I did not know about the disconnect, let alone receive a bill.
Sincerely,
[redacted]
IN REVIEWING THE ACCOUNT WHEN THE $500 PAYMENT WAS MADE THE CUSTOMER WAS INFORMED THAT IT WAS NOT ENOUGH TO STOP THE DISCONNECT. EVERY CUSTOMER THAT IS SHUT OFF FOR NON PAYMENT IS REQUIRED TO PAY A SECURITY DEPOSIT TO RESTORE SERVICES.
After reviewing the customer’s account a representative made contact with the customer to inform the $20 returned payment fee has been removed from the referenced account.
Complaint: [redacted]
I am rejecting this response because:The uti;ity's response is lacking (and disingenuous).a) Please see C.G.S. 16-234 (7) (4). The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm. (This proves by definition that the utility cut my trees without consent or permission). This is an act of vandalism, and the law was broken.b) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint. (I believe "thug" is more appropriate with respect to his job description).c) The settlement proposed is lacking. I will settle on a number of good sized bushes covering the areas that were removed.,
Sincerely,
[redacted]
PER COMPANY POLICY AFTER CHOOSING A SUPPLIER IF A CUSTOMER IS CURRENTLY ON A BASIC SERVICE FIXED RATE UP TO SIX MONTHS OF THE PAST BILLING WILL BE RECALCULATED TO REFLECT THE MONTH TO MONTH BASIC SERVICE VARIABLE RATE. THIS ADJUSTMENT MAY RESULT IN EITHER A CREDIT OR DEBIT. THIS INFORMATION IS...
Deposits are requested by Eversource in accordance to ** Public Utilities Commission rules. The customer should contact his local post office to determine why his bills are being delayed. The customer could enroll in electronic billing to receive his bills quicker and could pay...
electronically as well. The customer has the option to enroll in auto pay to have the deposits waived, provide a guarntor or surety bond or set up an arrangement.
The final bill was sent to the mailing address of which the customer provided on 05/29/15. We apologize for any inconvenience this may have caused the customer however after reviewing the phone recording from 05/29/15, no negligence was identified on behalf of Eversource. At the customer’s request, someone will contact the customer as soon as possible to further discuss her concerns.
[redacted]
I am rejecting this response because:
Sincerely,
[redacted] We have already heard that and told it was not possible for them to review the calls from April 15 to May 15 and if it was possible it would take a long time. I find it hard to believe they were able to review all calls in this short amount of time. Is there a way to monitor that they did review because I called.
The customer was part of the [redacted]. A letter was mailed to the customer on 12/14/15 informing them of the meter project and provided a phone number to schedule the meter exchange. The customer did not call to schedule the exchange prior. The technicians knock on the...
door and do carry credentials. The meter was exchanged on 1/8/16. Another letter was mailed to the customer on 3/3/16 advising them that the meter reading schedule would be changing as a result of the [redacted] Project. The new meter allow more meters to be read each day which required the meter routes to be enlarged. The customer is encouraged to contact Eversource at ###-###-#### to set up a payment arrangement.
Dear Revdex.com:
Thank you for forwarding the complaint regarding [redacted]. A review of the records shows
that Ms. [redacted] had paid two separate transactions. One transaction was a payment to a closed account
number. The second transaction was a payment...
to the active account number. Once
the payment on the closed account was located a refund check was issued.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
[redacted]
Regulatory
Relations Specialist
Eversource
One
NSTAR Way, SUMSW380
[redacted]
o
###-###-####
f ###-###-####
[redacted]
Complaint: [redacted]
I am rejecting this response because: the complaint I made was not in regards to the lack of a call back. The call back option wasn't working because every time I chose that method my call was disconnected. I tried several times to set up a call back and each time I chose the prompt to do so my phone call was disconnected. There was something not working with the system that day and made it impossible to speak to a person to resolve my issue unless I wanted to wait on hold for the 45 minute wait time. Due to not being able to speak with a real person or set up a call back I was not able to make an arrangement.
Sincerely,
Deanna [redacted]
Complaint: [redacted]
Can you please notify your customer service representatives who take emergency outage calls. Because I was told it would take 2-4 business days for repairs. I noticed that the utility pole lights are now on. Thank you for your assistance with this matter. Sincerely,[redacted]
Sincerely,
[redacted]
The customer was called to be notified that the account would not be protected. The account was already disconnected at this time. The customer received assistance and has set up an arrangement. There is a reconnect in the system for today.
A review of the customer’s account shows on 08/03/15, an adjustment was processed to the customer’s account to reflect the service start date of 08/03/15. The customer is not responsible for any usage prior to 08/03/15. We apologize for any inconvenience this may have caused.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities Authority (PURA). Eversource has not had an increase in gas charges for the current heating season.
A review of the account shows that a disconnect notice went out on 09/28/2016 with a disconnect date of 10/12/2016. Our systems shows that on 10/13/2016 a disconnect order was scheduled for Monday 10/17/2016. It also shows that the customer scheduled a payment on Sunday 10/13/2016 at...
3:45pm. The order was placed 3 days earlier. Without the customer contacting the company to inform of the payment pending we would not know that payment was being made. This information was explained to the customer. There will be no refund or credits applied to the account
We have reviewed our records and were unable to locate any calls during the specified time frame. All customers are required to pay a security deposit when shut off for nonpayment. We do not offer same day service, if the customer requests same day service it can be granted with a fee...
of $100.96. Being that it was requested there will be no adjustments or credits.
Eversource worked with [redacted] to obtain email addresses for our customers for whom we did not have an email address on file; unfortunately we received inaccurate information from [redacted] We apologize for any inconvenience this may have caused. There was no other information provided to any...
customer. A review of this account shows that all banking information and email addresses have been removed from the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however it showed I made a payment of $39.04 which is exactly half of our bill & now the bill shows we owe more than half. $61.04. It's not too big of a deal but I'm not sure why this is??
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: due to the fact that the tech refused my method of payment is an unfair and unjust. you need better business practices. not everyone has paper checks these days. you do except online payments. to refuse a payment to charge a customer fees is unjust.as I stated I did not know about the disconnect, let alone receive a bill.
Sincerely,
[redacted]
IN REVIEWING THE ACCOUNT WHEN THE $500 PAYMENT WAS MADE THE CUSTOMER WAS INFORMED THAT IT WAS NOT ENOUGH TO STOP THE DISCONNECT. EVERY CUSTOMER THAT IS SHUT OFF FOR NON PAYMENT IS REQUIRED TO PAY A SECURITY DEPOSIT TO RESTORE SERVICES.
After reviewing the customer’s account a representative made contact with the customer to inform the $20 returned payment fee has been removed from the referenced account.
Complaint: [redacted]
I am rejecting this response because:The uti;ity's response is lacking (and disingenuous).a) Please see C.G.S. 16-234 (7) (4). The utility cannot argue that the property is on a "DOT" public right of way if it requires my consent to cut whatever is supposed to be causing harm. (This proves by definition that the utility cut my trees without consent or permission). This is an act of vandalism, and the law was broken.b) The utility needs to specifically speak to the harassing and threatening conduct of the "arborist" who was here (as mentioned in my complaint. (I believe "thug" is more appropriate with respect to his job description).c) The settlement proposed is lacking. I will settle on a number of good sized bushes covering the areas that were removed.,
Sincerely,
[redacted]
PER COMPANY POLICY AFTER CHOOSING A SUPPLIER IF A CUSTOMER IS CURRENTLY ON A BASIC SERVICE FIXED RATE UP TO SIX MONTHS OF THE PAST BILLING WILL BE RECALCULATED TO REFLECT THE MONTH TO MONTH BASIC SERVICE VARIABLE RATE. THIS ADJUSTMENT MAY RESULT IN EITHER A CREDIT OR DEBIT. THIS INFORMATION IS...
LISTED ON THE WEBSITE EVERSOURCE.COM.
AFTER REVIEW OF YOUR ACCOUNT, WE HAVE CORRECTED YOUR RATE AND LOWERED YOUR BUDGET BACK TO $75 PER MONTH FOR THE [redacted]