The customer's account has been forwarded to our credit and collection department for further review. A credit supervisor has made two attempts to reach the customer by phone to discuss the customer's concerns however both attempts have been unsuccessful. The credit supervisor will...
make an additional attempt to reach the customer today.
wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not there. I do not want this compliant to appear as resolved until the bill shows up confirming this information. I am not willing to take there "word" for it. Once the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] complaint regarding shut off due to an outstanding balance on the electric bill. A shut off notice was sent on October 24, 2016 for the outstanding August bill of $194.16. The service...
was shut off on November 3, 2016.
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan. Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service. A one-time credit of $15.00 will be applied to the account.
If I can be of additional assistance, please call me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
A review of the account shows a termination notice was sent to the customer on 06/19/15 for a disconnection date of 07/05/15 for the amount of the customer’s delinquent balance of $784.63. We have no record of any return mail from the postal service and no record of a payment agreement...
established on the customer’s account prior to the termination date of 07/14/2015. The due date of 07/17/15 on the customers 06/19/15 billing statement is for the current charges of $303.38.
In the event a customer’s service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Our records indicate a reconnection request was made for the customer’s service address therefore service was reconnected on 07/16/15.
AFTER REVIEW OF THE ACCOUNT, THE CUSTOMER CALLED FOR SERVICE ON 03/16/2015 REQUESTING ELECTRIC AND GAS SERVICE. WHEN THE CUSTOMER WAS ASKED WHEN WOULD YOU LIKE TO TAKE OVER SERVICE, THE CUSTOMER STATED THAT THE LEASE WAS DATED FOR THE PREVIOUS DAY. THE REP EXPLAINED THAT WE COULD DO IT...
AS OF THAT DAY (03/16/2015) , THE CUSTOMER AGREED STATIING THAT SHE WANTED TO BE FAIR. THERE WILL BE NO CREDITS GIVEN AS SERVICE WAS GRANTED WHEN REQUESTED
A THOROUGH REVIEW OF THE CALLS RELATING TO THIS INVESTIGATION CLEARLY DEMONSTRATES THE CUSTOMER AGREEING TO GO BACK TO [redacted] AFTER THE 12/11/2014 STATEMENT READ DATE; THEREFORE, NO ADJUSTMENT WILL BE MADE TO THE ACCOUNT.
A review of the account shows the customer was not billed for charges from 06/12/2017 through 06/27/2017 due to a metering issue. The landlord’s electrician submitted paperwork for the correction of the metering issue on 06/27/2017. As a gesture of good will the customer will not be responsible...
for charges from 06/12/2017 to 06/28/2017. The customer's new billing will start on 06/29/2017. We apologize for any inconvenience this may have caused.
After review of the account it shows all bills were mailed to the customer's address on file and none of them were returned to the company. Once service is disconnected for nonpayment, in order to get it restored the past due amount needs to paid and a security deposit for the next business day as...
Eversource does not do same day service. The security deposit is refunded after 12 months of good payment history.
The customer's billing concerns have been forwarded to an Eversource Customer Service Supervisor who will be reviewing the customer's concerns immediately. A Customer Service Supervisor will contact the customer today with their findings and a resolution. Thank you for your patience.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME. TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO CHARGE...
WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME. THERE WILL BE NO CREDIT OF THE RECONNECT FEE.
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is 2[redacted]. We typically perform a field visit within 5 to 7 business days from the reported date to assess the lights and depending on...
the nature of repair it may take up to 30 business days to repair. A field visit is currently scheduled for today however is subject to change based on work activity and weather.
Complaint: [redacted]
I am rejecting this response because:Again all answers were what you provide on your site and what your customer service reps read off their script - I asked specific questions which where not addressed and your costs still don't explain why your delivery fee is 100%+ more than usage. I can do math and I understand how to read my bill - I just don't understand how it costs more to deliver what is used. In other businesses when their delivery fee is higher than the actual product its because of a convenience...me having no say in delivery options nor the ability to save money with my delivery doesn't constitute a convenience in my opinion.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When I moved out of that residence I never received any further correspondence from CL&P. There were no bills, statements, termination of [redacted] notices, phone calls, nothing. I had a forwarding order from that address to my current one for a full year and did not receive anything from CL&P or Eversource when they took over. Imagine my surprise when over 2 years later a collection account from Eversource appeared on my credit report. I never had an account with Eversource. Judging from the numerous complaints I read on Revdex.com about Eversource's collections practices, I am not surprised that this has happened to me. I believe when Eversource took over CL&P my account was one of many that fell thru the cracks until they audited the records from CL&P and I'm one of the unfortunate many who are now being unfairly penalized for a lack of organization.I currently have no income and am awaiting a decision on long term disability which will include some back pay. I request that the amount I did pay be honored, and that I be allowed some time (until back pay arrives) to clear up the $500=/- left. If this request is not fulfilled I will be unable to obtain housing in an affordable housing complex.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
How is this legal? Is my "security deposit " accruing any...
interest? To hold this kind of money on a customer account is absolutely ridiculous especially when I attempt to make a payment and they lock down all options to pay any way except by speaking to a rep and then to find they are closed at 6 pm how many customers are you robbing of " security deposit s? I imagine there are millions of dollars in question also what is this security deposit being used for? Maybe it is time the media is made aware of this practice.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The original bank account on the electrical...
account that was charged(my ex girlfriends) was deactivated 3 years ago. I entered my routing and account info for both gas and electric. My gas bill is perfect and the electric has a problem. It is ABSOLUTELY a company error as my name is on the bill and her name is on her account and no one authorized a charge to her account. Again, I suspect companies like this take advantage of situations to collect fees. I also believe that once the old account with her card was cancelled they should of stopped carrying her card info per PCI compliance. I could care less about $44 but I do care about bad business practices when there is no other choice for providers.
Sincerely,
[redacted]
I did not receive any shut off notice,nor any phone calls,it is unethical to terminate service without notice.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Complaint: 1[redacted]
I am rejecting this response because:no matter what their files indicate I was never sent a bill from them. The fact that you are backing them just gives them more power to treat people however they want, my children have no been in the cold with no hot water for three days, and that is ridiculous. People may not pay because they have no money not because they don't want to but because they have no money, and the way they extort people is ridiculous. I paid more on the insurance than I did for my whole payment. I thought The Revdex.com was to protect the consumer not the company itself, just shows how corporate America really is it's funny that they have more negative comments the good comments but still there A+! And I thought monopolies were illegal it's funny how I can't even go with a different gas company, this is why they're allowed to treat so many families however they were
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the gas was not shut off in my unit on the date I requested. This has forced me to incur a financial loss of $16.96 that should be returned.
Sincerely,
[redacted]
The customer's account has been forwarded to our credit and collection department for further review. A credit supervisor has made two attempts to reach the customer by phone to discuss the customer's concerns however both attempts have been unsuccessful. The credit supervisor will...
make an additional attempt to reach the customer today.
Hi - I just...
wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not there. I do not want this compliant to appear as resolved until the bill shows up confirming this information. I am not willing to take there "word" for it. Once the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] complaint regarding shut off due to an outstanding balance on the electric bill. A shut off notice was sent on October 24, 2016 for the outstanding August bill of $194.16. The service...
was shut off on November 3, 2016.
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan. Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service. A one-time credit of $15.00 will be applied to the account.
If I can be of additional assistance, please call me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist
From: [redacted] To: [redacted]0) Please disregard this complain as I have sent a letter to the business...
directly, seeking a resolution. [redacted] ty
A review of the account shows a termination notice was sent to the customer on 06/19/15 for a disconnection date of 07/05/15 for the amount of the customer’s delinquent balance of $784.63. We have no record of any return mail from the postal service and no record of a payment agreement...
established on the customer’s account prior to the termination date of 07/14/2015. The due date of 07/17/15 on the customers 06/19/15 billing statement is for the current charges of $303.38.
In the event a customer’s service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Our records indicate a reconnection request was made for the customer’s service address therefore service was reconnected on 07/16/15.
AFTER REVIEW OF THE ACCOUNT, THE CUSTOMER CALLED FOR SERVICE ON 03/16/2015 REQUESTING ELECTRIC AND GAS SERVICE. WHEN THE CUSTOMER WAS ASKED WHEN WOULD YOU LIKE TO TAKE OVER SERVICE, THE CUSTOMER STATED THAT THE LEASE WAS DATED FOR THE PREVIOUS DAY. THE REP EXPLAINED THAT WE COULD DO IT...
AS OF THAT DAY (03/16/2015) , THE CUSTOMER AGREED STATIING THAT SHE WANTED TO BE FAIR. THERE WILL BE NO CREDITS GIVEN AS SERVICE WAS GRANTED WHEN REQUESTED
A THOROUGH REVIEW OF THE CALLS RELATING TO THIS INVESTIGATION CLEARLY DEMONSTRATES THE CUSTOMER AGREEING TO GO BACK TO [redacted] AFTER THE 12/11/2014 STATEMENT READ DATE; THEREFORE, NO ADJUSTMENT WILL BE MADE TO THE ACCOUNT.
A review of the account shows the customer was not billed for charges from 06/12/2017 through 06/27/2017 due to a metering issue. The landlord’s electrician submitted paperwork for the correction of the metering issue on 06/27/2017. As a gesture of good will the customer will not be responsible...
for charges from 06/12/2017 to 06/28/2017. The customer's new billing will start on 06/29/2017. We apologize for any inconvenience this may have caused.
After review of the account it shows all bills were mailed to the customer's address on file and none of them were returned to the company. Once service is disconnected for nonpayment, in order to get it restored the past due amount needs to paid and a security deposit for the next business day as...
Eversource does not do same day service. The security deposit is refunded after 12 months of good payment history.
The customer's billing concerns have been forwarded to an Eversource Customer Service Supervisor who will be reviewing the customer's concerns immediately. A Customer Service Supervisor will contact the customer today with their findings and a resolution. Thank you for your patience.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME. TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO CHARGE...
WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME. THERE WILL BE NO CREDIT OF THE RECONNECT FEE.
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is 2[redacted]. We typically perform a field visit within 5 to 7 business days from the reported date to assess the lights and depending on...
the nature of repair it may take up to 30 business days to repair. A field visit is currently scheduled for today however is subject to change based on work activity and weather.
Complaint: [redacted]
I am rejecting this response because:Again all answers were what you provide on your site and what your customer service reps read off their script - I asked specific questions which where not addressed and your costs still don't explain why your delivery fee is 100%+ more than usage. I can do math and I understand how to read my bill - I just don't understand how it costs more to deliver what is used. In other businesses when their delivery fee is higher than the actual product its because of a convenience...me having no say in delivery options nor the ability to save money with my delivery doesn't constitute a convenience in my opinion.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When I moved out of that residence I never received any further correspondence from CL&P. There were no bills, statements, termination of [redacted] notices, phone calls, nothing. I had a forwarding order from that address to my current one for a full year and did not receive anything from CL&P or Eversource when they took over. Imagine my surprise when over 2 years later a collection account from Eversource appeared on my credit report. I never had an account with Eversource. Judging from the numerous complaints I read on Revdex.com about Eversource's collections practices, I am not surprised that this has happened to me. I believe when Eversource took over CL&P my account was one of many that fell thru the cracks until they audited the records from CL&P and I'm one of the unfortunate many who are now being unfairly penalized for a lack of organization.I currently have no income and am awaiting a decision on long term disability which will include some back pay. I request that the amount I did pay be honored, and that I be allowed some time (until back pay arrives) to clear up the $500=/- left. If this request is not fulfilled I will be unable to obtain housing in an affordable housing complex.
Sincerely,
[redacted]
I am glad to hear the streetlights have been restored. We apologize for any inconvenience this may have caused you.
Complaint: [redacted]
I am rejecting this response because:
How is this legal? Is my "security deposit " accruing any...
interest? To hold this kind of money on a customer account is absolutely ridiculous especially when I attempt to make a payment and they lock down all options to pay any way except by speaking to a rep and then to find they are closed at 6 pm how many customers are you robbing of " security deposit s? I imagine there are millions of dollars in question also what is this security deposit being used for? Maybe it is time the media is made aware of this practice.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The original bank account on the electrical...
account that was charged(my ex girlfriends) was deactivated 3 years ago. I entered my routing and account info for both gas and electric. My gas bill is perfect and the electric has a problem. It is ABSOLUTELY a company error as my name is on the bill and her name is on her account and no one authorized a charge to her account. Again, I suspect companies like this take advantage of situations to collect fees. I also believe that once the old account with her card was cancelled they should of stopped carrying her card info per PCI compliance. I could care less about $44 but I do care about bad business practices when there is no other choice for providers.
Sincerely,
[redacted]
I did not receive any shut off notice,nor any phone calls,it is unethical to terminate service without notice.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Complaint: 1[redacted]
I am rejecting this response because:no matter what their files indicate I was never sent a bill from them. The fact that you are backing them just gives them more power to treat people however they want, my children have no been in the cold with no hot water for three days, and that is ridiculous. People may not pay because they have no money not because they don't want to but because they have no money, and the way they extort people is ridiculous. I paid more on the insurance than I did for my whole payment. I thought The Revdex.com was to protect the consumer not the company itself, just shows how corporate America really is it's funny that they have more negative comments the good comments but still there A+! And I thought monopolies were illegal it's funny how I can't even go with a different gas company, this is why they're allowed to treat so many families however they were
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the gas was not shut off in my unit on the date I requested. This has forced me to incur a financial loss of $16.96 that should be returned.
Sincerely,
[redacted]