Complaint: ***
I am rejecting this response because:the transaction in question is less than 100$Missing months of payments is clearly the result of miscommunication and in no way is it a malicious avoidance of paying a feePlease remove these charges as it is hindering my credit
Sincerely
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We assure you that we take any allegations of damage caused by a Firestone Complete Auto Care location very seriouslyA formal investigation was conducted to look in to your claims and assess liabilityAttached, you will find the inspection report provided by a third-party dealership which
indicates the current leaks on the vehicle would not be related to the previous services provided by FirestoneWe apologize for any inconvenience this investigation may have caused and ask that you contact your claims advisor should any new documentation become available
An internal case was set up for the Area Manager to review and resolveThe Area Manager indicates that he reached out to the customer and confirmed that the discount was appliedHe explained and apologized for any misunderstanding
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint:
I am rejecting this response because:The car was towed to Firestone where they looked at it and said that originally been put into the car and that this was just a freak thing - one in a million freak mechanical failure of the engine and that all cars leak oilIt was not caused by anything they did All cars do not leak oil and there was never any question if they put oil in the car or notThe oil leaked out of the car from somewhere over several days and according to my mechanic, the engine likely blew from not enough oil in the car. Short of taking the engine apart an exact diagnosis could not be completed by either Firestone or my mechanic. The car was running fine - no knocks nothing prior to the event. The car started jerking and became really loud - then the oil light went on about the same time as the engine blew and the car stalled. This all happened in approx a mile and half ride to a local store. As soon as the car started jerking very badly I pulled over to the side to exit the road but the engine blew prior to being able to exit the road. The auto is currently at my mechanic awaiting a new engine to be put in. After speaking to Firestone Corporate, which were friendly and helpful they three way called the Firestone store where we had the work done. He reiterated that oil had been put in the car and the evidence of that and stated all car leak oil. I once again said I do not dispute that oil had been put into the car but something caused the oil to leak out- He then stated my oil pan had a big hole in it - well that could be when the engine threw a rod and put a hole in the side of the engine as well. That had to occur after the failure of the engine or I would have been notified that there was a big hole in the oil pan that needed to be repaired. A bad seal on the oil plug or the oil filter could cause a slow leak - that could cause the problem of oil leaking out.He did state that it would be sent to claims but I have not heard from them yet. The car just been inspected by Firestone and there were no recommendations for repair
Sincerely,
Garrett ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope going forward you will not charge for services promised and not performedThank you and have a great day!
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and follow up with you to discuss further
Complaint: ***
I am rejecting this response because: The business is not standing behind their productIt should be also be documented that the business also omitted any information on any trial period with the tire at the time of purchaseThe trial period mentioned on behalf of the business in this complaint was surprising to hear about.
Sincerely,
Mark ***
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX-XXXX
Contact Email: ***@bfrc.com
customer went to store and spoke with store managerstore manager adressed customer's concernsrefunded customer $customer
agreeded
This is being investigated by our Claims DepartmentYour claims specialist assigned to the case will follwith you to properly investigate and resolve the caseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/08/17) */
We contacted the customer and issued a refund of $and the customer was satisfied
Initial Consumer Rebuttal /* (2000, 10, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept they refunded
the money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept the offer of a full refund for service in the amount specified of*The business can contact me at ***
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/05/26) */
Contact Name and Title: *** *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
A refund was issued by the store for the repairs originally rendered for the check engine lightI discussed the situation of the stains
allegedly left behind by our locationI requested the customer so send photos of the stains so that we would have documentation and make arrangements to have stains removedCustomer stated that this was no longer an issue and simply wanted upper management to be aware of the situationApologized for the inconvenience and exchanged my contact information if any future situation was to occur
Hi Jim, We certainly apologize for any inconvenience we caused youWe will get a check for $in the mail to refund you as customer satisfaction.You should expect it to arrive within 7-business days
Thank you for notifying us of these concerns so that we can help ensure you are receiving the full benefits of the warranty provided with your 3-year alignment serviceManagement has been alerted of this matter and at this time is indicating our Winton Place location has been able to correct the
alignment to your satisfactionPlease message us at [email protected] should you still wish to return you 3-year alignment for a refund
An internal case was set up for the Area Manager to review and resolve with the customer
Complaint: ***
I am rejecting this response because:the transaction in question is less than 100$Missing months of payments is clearly the result of miscommunication and in no way is it a malicious avoidance of paying a feePlease remove these charges as it is hindering my credit
Sincerely
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We assure you that we take any allegations of damage caused by a Firestone Complete Auto Care location very seriouslyA formal investigation was conducted to look in to your claims and assess liabilityAttached, you will find the inspection report provided by a third-party dealership which
indicates the current leaks on the vehicle would not be related to the previous services provided by FirestoneWe apologize for any inconvenience this investigation may have caused and ask that you contact your claims advisor should any new documentation become available
An internal case was set up for the Area Manager to review and resolveThe Area Manager indicates that he reached out to the customer and confirmed that the discount was appliedHe explained and apologized for any misunderstanding
Initial Business Response /* (1000, 23, 2015/09/04) */
Area Manager sent refund of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint:
I am rejecting this response because:The car was towed to Firestone where they looked at it and said that originally been put into the car and that this was just a freak thing - one in a million freak mechanical failure of the engine and that all cars leak oilIt was not caused by anything they did All cars do not leak oil and there was never any question if they put oil in the car or notThe oil leaked out of the car from somewhere over several days and according to my mechanic, the engine likely blew from not enough oil in the car. Short of taking the engine apart an exact diagnosis could not be completed by either Firestone or my mechanic. The car was running fine - no knocks nothing prior to the event. The car started jerking and became really loud - then the oil light went on about the same time as the engine blew and the car stalled. This all happened in approx a mile and half ride to a local store. As soon as the car started jerking very badly I pulled over to the side to exit the road but the engine blew prior to being able to exit the road. The auto is currently at my mechanic awaiting a new engine to be put in. After speaking to Firestone Corporate, which were friendly and helpful they three way called the Firestone store where we had the work done. He reiterated that oil had been put in the car and the evidence of that and stated all car leak oil. I once again said I do not dispute that oil had been put into the car but something caused the oil to leak out- He then stated my oil pan had a big hole in it - well that could be when the engine threw a rod and put a hole in the side of the engine as well. That had to occur after the failure of the engine or I would have been notified that there was a big hole in the oil pan that needed to be repaired. A bad seal on the oil plug or the oil filter could cause a slow leak - that could cause the problem of oil leaking out.He did state that it would be sent to claims but I have not heard from them yet. The car just been inspected by Firestone and there were no recommendations for repair
Sincerely,
Garrett ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope going forward you will not charge for services promised and not performedThank you and have a great day!
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and follow up with you to discuss further
Complaint: ***
I am rejecting this response because: The business is not standing behind their productIt should be also be documented that the business also omitted any information on any trial period with the tire at the time of purchaseThe trial period mentioned on behalf of the business in this complaint was surprising to hear about.
Sincerely,
Mark ***
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX-XXXX
Contact Email: ***@bfrc.com
customer went to store and spoke with store managerstore manager adressed customer's concernsrefunded customer $customer
agreeded
This is being investigated by our Claims DepartmentYour claims specialist assigned to the case will follwith you to properly investigate and resolve the caseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/08/17) */
We contacted the customer and issued a refund of $and the customer was satisfied
Initial Consumer Rebuttal /* (2000, 10, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept they refunded
the money
Revdex.com:
*The business can contact me at ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will accept the offer of a full refund for service in the amount specified of
Sincerely,
*** ***
Initial Business Response /* (1000, 8, 2015/05/26) */
Contact Name and Title: *** *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
A refund was issued by the store for the repairs originally rendered for the check engine lightI discussed the situation of the stains
allegedly left behind by our locationI requested the customer so send photos of the stains so that we would have documentation and make arrangements to have stains removedCustomer stated that this was no longer an issue and simply wanted upper management to be aware of the situationApologized for the inconvenience and exchanged my contact information if any future situation was to occur
Hi Jim, We certainly apologize for any inconvenience we caused youWe will get a check for $in the mail to refund you as customer satisfaction.You should expect it to arrive within 7-business days
Initial Business Response /* (1000, 23, 2015/10/08) */
Initial Consumer Rebuttal /* (2000, 25, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for notifying us of these concerns so that we can help ensure you are receiving the full benefits of the warranty provided with your 3-year alignment serviceManagement has been alerted of this matter and at this time is indicating our Winton Place location has been able to correct the
alignment to your satisfactionPlease message us at [email protected] should you still wish to return you 3-year alignment for a refund