Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept I thought they were still giving me back money as we agreedIt still has not been refunded to my card.
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/06/18) */
The service manager has left mutilple messages for the customer to bring her car in so he can take a look at the brakes with no responseWe had the same incident with this customer years ago, and they also never brought the vehcile in at
that time for us toinspect the car
Initial Consumer Rebuttal /* (3000, 12, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an acceptable answerBoth times I was told I needed new brakes, and both times I took my car for a second opinion and both times I was told by my *** dealership that I do not need new brakes
I do not have to bring my car in for a "re-inspection." The assertion that I do is contrary to good customer serviceThis branch should be thoroughly embarrassed that they've been caught yet again trying to sell expensive parts and services that are not warranted
I spoke to a DIFFERENT manager there today who said he will refund the cost of my faulty inspection, as he shouldHowever, I believe the Revdex.com needs to continue investigating this branch's nasty habit of providing deliberately information to customers on a habitual basisI am happy to provide a copy of my second safety inspection from *** which was given a rating of PASS
Final Business Response /* (4000, 15, 2015/06/22) */
We went ahead and refunded the customer their moneyWe still need a chance to inspect the vehcile which we have not gotten
Initial Business Response /* (1000, 2, 2014/12/13) */
Mr***,I am writing you in regard to the complaint that was filed with the Revdex.com in relation to the repairs on your Hummer I would like the chance to speak with you and see if we can find a resolution to your
complaintI am available through email at ***@bfrc.com or by phone at XXX-XXX-XXXX Beth RossArea Manager
Sent email to customer to apologize for the safety issue that occurred at the Allison *** Firestone locationAfter complaint was filed I made sure the entire store was reeducated on the safety policies and procedures to make sure something like this never occurs againWe once again apologize for
this situation and will do everything possible to make sure it never happens again
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager should be contacting you shortly to discuss a proper resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Benjamin ***
Our file indicates your assigned claims advisor has reached out and provided his contact information should you choose to provide any evidence to support your claims of what transpiredPlease reach out to your assigned claims advisor directly with any questions or concerns
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. Our case shows that the Area Manager issued a refund check for the amount of $to resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as they cover the bill and repairs related to the alignment and suspension issues
Sincerely,
Tamara ***
Thank you for bringing your concerns to our attention so that we can make sure these coupon details are being presented clearlyAfter researching, we have found there may have been a miscommunication at the storeThe coupon stipulates that the offer is good for a particular brand of pad that is
stocked at all of our stores and available on most vehiclesUnfortunately, the vehicle in question being a 2013, has not yet reached the age to which our stores would typically stock brake pads for the vehicle due to it being newerWe apologize if this was explained to you as, "being out of stock", instead of the correct answer that we do not currently stock brake pads for your vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11690816, and find that this resolution is satisfactory to me
Sincerely,
Colleen ***
Initial Business Response /* (1000, 5, 2015/04/21) */
Customers complaint has been escalated to our Claims Department for investigationWill provide update after 3rd party damage inspection completed
Thank you for reaching out so that our Store Claims department can fully investigate the cause of these engine issuesA formal file has been created to document your concerns and at this time a Claims Specialist has been assignedOur file indicates the Claims Specialist has attempted to reach out
via phone and email as of 3/14/If you did not receive these messages, please reach out to our consumer affairs team with your file#*** at 800-367-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The store refunded me the
amount paid due to inadequate services and the resolution is satisfactory to me.
Sincerely,
*** *** ***
Complaint:
I am rejecting this response because:As politely as I can be, I still paid for premium service and received sub par service Regarding the ***, I had to return multiple times I had to take my car and drive on what I had because Firestone rushed to complete the service and failed to adequately check their work Bottom line, I drove off with bad brakes on the *** because your manager had no other options for me and said it would be okay to drive it off and bring it back the next weekend He was wrong insofar as it ruined the work they already did I appreciated the additional work they did, but I didn't ask for it I considered being refunded to go elsewhere, but I would be carless Regardless, again I say I paid for premium service and did not receive it as it was designed to be I did not pay for mistakes to have them paved over with additional work to please me to be considered "premium service." I came to fix one thing, not to have errors made and compensated with something else I only wanted that one thing fixed, and FIXED THE FIRST TIME CORRECTLY! Regrading the ***, I don't know what to say except I paid for a "complete inspection." I'm not a mechanic and you claimed you could never know my sealed bearings would fail But I did not know this, so I trusted Firestone to know this for me Perhaps manuals could help your employees do their job better? I do not believe you when you say that there is no recommended change in a *** manual for these bearings to possibly fail and recommend changes Bottom line: my tire fell off at mph on the freeway and causeD slight damage to my fender NOT MY BUMPER Your mechanic had to pry my passenger door open which itself caused a kink in the passenger door And you're not responsible?I am on vacation in Denver right now, but when I return I will retain the services of *** * ***, LLP and have them investigate this matter further to see if there is something we overlooked Sorry it has come to this, but you made this decision
Sincerely,
Scott ***
Complaint:
I am rejecting this response because: Already have talked to the area manager on 7/18/@12:pm was told he was working on a solution to the issue and would call back later that day never heard back now a week later I tried to call him back for an update only to get voicemail saying he is unavailable until 8/1/16 Happy to say that the folks at my local *** honored their online prices on some comparable General tires with a 60,mile warranty ,Road Hazard , Free Installation , free rotation and they had them in stock as promisedthat is customer service at its best.
Sincerely,
Edward ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve, however, the Area Manager indicates that he has left multiple messages for you with no return callPlease return the Area Manager's call so he can discuss this matter and properly resolve the issuesThank you!
Thank you for reaching out to us so that your concerns can be investigated further and management is given an opportunity to help make things rightWe have reviewed your concerns with Field Management and emailed our response to the address you have listed within this casePlease review our email
and message us back at your earliest convenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept I thought they were still giving me back money as we agreedIt still has not been refunded to my card.
Sincerely,
*** ***
We apologize that the optional Road Hazard protection was not communicated to you properlyA credit back to your account has been issued as of 4/7/
Initial Business Response /* (1000, 10, 2015/06/18) */
The service manager has left mutilple messages for the customer to bring her car in so he can take a look at the brakes with no responseWe had the same incident with this customer years ago, and they also never brought the vehcile in at
that time for us toinspect the car
Initial Consumer Rebuttal /* (3000, 12, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an acceptable answerBoth times I was told I needed new brakes, and both times I took my car for a second opinion and both times I was told by my *** dealership that I do not need new brakes
I do not have to bring my car in for a "re-inspection." The assertion that I do is contrary to good customer serviceThis branch should be thoroughly embarrassed that they've been caught yet again trying to sell expensive parts and services that are not warranted
I spoke to a DIFFERENT manager there today who said he will refund the cost of my faulty inspection, as he shouldHowever, I believe the Revdex.com needs to continue investigating this branch's nasty habit of providing deliberately information to customers on a habitual basisI am happy to provide a copy of my second safety inspection from *** which was given a rating of PASS
Final Business Response /* (4000, 15, 2015/06/22) */
We went ahead and refunded the customer their moneyWe still need a chance to inspect the vehcile which we have not gotten
Initial Business Response /* (1000, 2, 2014/12/13) */
Mr***,I am writing you in regard to the complaint that was filed with the Revdex.com in relation to the repairs on your Hummer I would like the chance to speak with you and see if we can find a resolution to your
complaintI am available through email at ***@bfrc.com or by phone at XXX-XXX-XXXX Beth RossArea Manager
Sent email to customer to apologize for the safety issue that occurred at the Allison *** Firestone locationAfter complaint was filed I made sure the entire store was reeducated on the safety policies and procedures to make sure something like this never occurs againWe once again apologize for
this situation and will do everything possible to make sure it never happens again
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager should be contacting you shortly to discuss a proper resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Benjamin ***
Our file indicates your assigned claims advisor has reached out and provided his contact information should you choose to provide any evidence to support your claims of what transpiredPlease reach out to your assigned claims advisor directly with any questions or concerns
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. Our case shows that the Area Manager issued a refund check for the amount of $to resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as they cover the bill and repairs related to the alignment and suspension issues
Sincerely,
Tamara ***
Thank you for bringing your concerns to our attention so that we can make sure these coupon details are being presented clearlyAfter researching, we have found there may have been a miscommunication at the storeThe coupon stipulates that the offer is good for a particular brand of pad that is
stocked at all of our stores and available on most vehiclesUnfortunately, the vehicle in question being a 2013, has not yet reached the age to which our stores would typically stock brake pads for the vehicle due to it being newerWe apologize if this was explained to you as, "being out of stock", instead of the correct answer that we do not currently stock brake pads for your vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11690816, and find that this resolution is satisfactory to me
Sincerely,
Colleen ***
Initial Business Response /* (1000, 5, 2015/04/21) */
Customers complaint has been escalated to our Claims Department for investigationWill provide update after 3rd party damage inspection completed
Thank you for reaching out so that our Store Claims department can fully investigate the cause of these engine issuesA formal file has been created to document your concerns and at this time a Claims Specialist has been assignedOur file indicates the Claims Specialist has attempted to reach out
via phone and email as of 3/14/If you did not receive these messages, please reach out to our consumer affairs team with your file#*** at 800-367-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The store refunded me the
amount paid due to inadequate services and the resolution is satisfactory to me.
Sincerely,
*** *** ***
Complaint:
I am rejecting this response because:As politely as I can be, I still paid for premium service and received sub par service Regarding the ***, I had to return multiple times I had to take my car and drive on what I had because Firestone rushed to complete the service and failed to adequately check their work Bottom line, I drove off with bad brakes on the *** because your manager had no other options for me and said it would be okay to drive it off and bring it back the next weekend He was wrong insofar as it ruined the work they already did I appreciated the additional work they did, but I didn't ask for it I considered being refunded to go elsewhere, but I would be carless Regardless, again I say I paid for premium service and did not receive it as it was designed to be I did not pay for mistakes to have them paved over with additional work to please me to be considered "premium service." I came to fix one thing, not to have errors made and compensated with something else I only wanted that one thing fixed, and FIXED THE FIRST TIME CORRECTLY! Regrading the ***, I don't know what to say except I paid for a "complete inspection." I'm not a mechanic and you claimed you could never know my sealed bearings would fail But I did not know this, so I trusted Firestone to know this for me Perhaps manuals could help your employees do their job better? I do not believe you when you say that there is no recommended change in a *** manual for these bearings to possibly fail and recommend changes Bottom line: my tire fell off at mph on the freeway and causeD slight damage to my fender NOT MY BUMPER Your mechanic had to pry my passenger door open which itself caused a kink in the passenger door And you're not responsible?I am on vacation in Denver right now, but when I return I will retain the services of *** * ***, LLP and have them investigate this matter further to see if there is something we overlooked Sorry it has come to this, but you made this decision
Sincerely,
Scott ***
Complaint:
I am rejecting this response because: Already have talked to the area manager on 7/18/@12:pm was told he was working on a solution to the issue and would call back later that day never heard back now a week later I tried to call him back for an update only to get voicemail saying he is unavailable until 8/1/16 Happy to say that the folks at my local *** honored their online prices on some comparable General tires with a 60,mile warranty ,Road Hazard , Free Installation , free rotation and they had them in stock as promisedthat is customer service at its best.
Sincerely,
Edward ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve, however, the Area Manager indicates that he has left multiple messages for you with no return callPlease return the Area Manager's call so he can discuss this matter and properly resolve the issuesThank you!
Thank you for reaching out to us so that your concerns can be investigated further and management is given an opportunity to help make things rightWe have reviewed your concerns with Field Management and emailed our response to the address you have listed within this casePlease review our email
and message us back at your earliest convenience
Per your latest response, the vehicle's air condition is currently operating as designedPlease contact local management should any issues arise