Unfortunately, without the ability to inspect the tires you allege failed, no additional compensation can be providedThe one tire that was brought back to a Bridgestone/Firestone location for inspection was replaced at no-charge which will be the continued process should you have any future tire issuesPlease feel free to reach out to our technical service line for assistance as well: 800-***-***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up on our end for review.Someone from our Corporate Customer Retention department spoke with you and agreed to reimburse you for the lost caps for a total of $50.00.The case indicates that the reimbursement of $resolved this matter.Again, we apologize for the inconvenience. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188410, and find that this resolution is satisfactory to me
Sincerely,
Clela ***
Initial Business Response /* (1000, 17, 2015/03/17) */
Good Afternoon,
Is there any more details on this complaintStore#, City and State, Invoice number, etcI cannot find anything on this customer in our data base from the phone number provideI let messages for the
customer
Thanks,
Firestone_*** ,
Bridgestone Retail Operations
New Orleans Area Manager
Cell: ***
Email: ***@bfrc.com
E-Fax: ***
Jabber: ***
Initial Business Response /* (1000, 20, 2015/09/02) */
Area Manager, Curt *** has attempted to reach out to Mr***
After numerous attempts to contact the customer, he will not return our calls for re-inspection
The customer has not cooperated in our attempts to gather more
information and resolve the matter
Complaint: ***
I am rejecting this response because: I was told it was leaking due to the old age of the car/parts What I don't understand is, how my car goes from not leaking
coolant when I take it there, to leaking coolant like I am running water down my sink While I understand things happen, I can't accept that it is a random occurrence My Grandmother *** *** is on a limited income, she can not afford to fix a major fix on her car We sadly did not reach a resolution when talking I would like to speak with someone from corporate next time
Sincerely,*** *** (Grandson)On Behalf of: Pat Frazier
Initial Business Response /* (1000, 8, 2014/09/10) */
it is our understanding that the vehicle has been repaired for her
Initial Consumer Rebuttal /* (3000, 11, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My car has not been repaired yetA
rep from Corporate contacted me a month after my initial complaint even though the corporate office promised I would receive a phone call within 24-hoursLast Thursday I was told arrangements would be made for another store to repair my car and I received a call this week from another local store but have yet to arrange the appointment for repairsRepairs have NOT been made and I have received NO refund
Final Consumer Response /* (4200, 18, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My breaks STILL squeak despite four trips to the shopI have not been compensated for my time (about eight hours) waiting for the repairs, nor have I been compensated for having the ball bearings replaced when they needed to be replaced as the result of the Quincy store stripping my lug nuts and having the tires almost fall off, (per the *** mechanic, who I had replace them for me)I paid $for this repair as a result of shoddy work done by the *** store
Final Business Response /* (4000, 22, 2014/10/27) */
We have reviewed Ms***'s issue and apologize for the problems with the repairsAs a customer satisfaction we have requested a refund check to be sent to her for the $that she paid for the repairs
We apologize for any inconvenience this investigation process may have caused youHowever, an independent inspection company concluded that the services previously performed by Firestone neither caused nor contributed to the current engine damagesA copy of this inspection report can be provided
by your assigned claims specialist upon your request for your review
Initial Business Response /* (1000, 5, 2015/09/17) */
We installed a different tire for customer as they requested at Store Location 005770; confirmed with customer that this has been resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The tire was replaced as requested
after meeting and talking to the customer, we settled on refunding the labor for the services provided, the smog check, anmd the temp move tag, as a customer satisfsctionthis is in conjuction with the documents thst were provided to me$will be issued via refund check in 7-business daysi
reviewed with the customer the break down of the totals.mark ***area manager Reno **
We apologize that this matter was not resolved sooner and thank you for escalating this furtherOur records indicate that once management was alerted of your concerns the full reimbursement for differential repairs was issuedWe apologize for any inconvenience this may have caused and encourage
you to reach back out to management should there be any additional concerns or questions
We certainly apologize for the situation and we want to make this rightAn internal case was set up for the Area Manager to reviewThe Area Manager indicated that the store has reached out to the customer and has ordered him a new set of wheel locks and will install them for the
customer. Thank you for bringing this to our attention and giving us the opportunity to rectify the issues
We have confirmed that the funding should have arrived via standard mail as of this date (3/8/17)If for any reason you still have not received this funding to your household, please message us at [email protected] for additional assistance
We tried to contacted customer on Monday 4/4/and spoke to father. Customer did call us back on Thursday 4/7/and we offered to replace the part at no charge but customer said he already repairedCustomer stated he wanted a refund for what we did and we agreed to credit his
charge card $and customer will be in to process the credit
We apologize that we are not able to assist you further but at this time we maintain the stance previously communicated by managementWe would advise you to proceed however you see fit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey were more than generous and treated me very kindlyI understand that mixup's happen in the business world and am happy this matter has been resolvedThank you
Sincerely,
*** ***
We apologize for your unfortunate experience and want to ensure that the vehicle pull is correctedOur records indicate as of this date, management has been in contact and the tires in question have been replaced to resolve the pull
Unfortunately, without the ability to inspect the tires you allege failed, no additional compensation can be providedThe one tire that was brought back to a Bridgestone/Firestone location for inspection was replaced at no-charge which will be the continued process should you have any future tire issuesPlease feel free to reach out to our technical service line for assistance as well: 800-***-***
Initial Business Response /* (1000, 20, 2015/09/29) */
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up on our end for review.Someone from our Corporate Customer Retention department spoke with you and agreed to reimburse you for the lost caps for a total of $50.00.The case indicates that the reimbursement of $resolved this matter.Again, we apologize for the inconvenience. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188410, and find that this resolution is satisfactory to me
Sincerely,
Clela ***
Initial Business Response /* (1000, 17, 2015/03/17) */
Good Afternoon,
Is there any more details on this complaintStore#, City and State, Invoice number, etcI cannot find anything on this customer in our data base from the phone number provideI let messages for the
customer
Thanks,
Firestone_*** ,
Bridgestone Retail Operations
New Orleans Area Manager
Cell: ***
Email: ***@bfrc.com
E-Fax: ***
Jabber: ***
Initial Business Response /* (1000, 20, 2015/09/02) */
Area Manager, Curt *** has attempted to reach out to Mr***
After numerous attempts to contact the customer, he will not return our calls for re-inspection
The customer has not cooperated in our attempts to gather more
information and resolve the matter
Complaint: ***
I am rejecting this response because: I was told it was leaking due to the old age of the car/parts What I don't understand is, how my car goes from not leaking
coolant when I take it there, to leaking coolant like I am running water down my sink While I understand things happen, I can't accept that it is a random occurrence My Grandmother *** *** is on a limited income, she can not afford to fix a major fix on her car We sadly did not reach a resolution when talking I would like to speak with someone from corporate next time
Sincerely,*** *** (Grandson)On Behalf of: Pat Frazier
Initial Business Response /* (1000, 8, 2014/09/10) */
it is our understanding that the vehicle has been repaired for her
Initial Consumer Rebuttal /* (3000, 11, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My car has not been repaired yetA
rep from Corporate contacted me a month after my initial complaint even though the corporate office promised I would receive a phone call within 24-hoursLast Thursday I was told arrangements would be made for another store to repair my car and I received a call this week from another local store but have yet to arrange the appointment for repairsRepairs have NOT been made and I have received NO refund
Final Consumer Response /* (4200, 18, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My breaks STILL squeak despite four trips to the shopI have not been compensated for my time (about eight hours) waiting for the repairs, nor have I been compensated for having the ball bearings replaced when they needed to be replaced as the result of the Quincy store stripping my lug nuts and having the tires almost fall off, (per the *** mechanic, who I had replace them for me)I paid $for this repair as a result of shoddy work done by the *** store
Final Business Response /* (4000, 22, 2014/10/27) */
We have reviewed Ms***'s issue and apologize for the problems with the repairsAs a customer satisfaction we have requested a refund check to be sent to her for the $that she paid for the repairs
Complaint: ***
I am rejecting this response because: No ones had been contact me since I put this complaint? Thanks
Sincerely,
Winther ***
We apologize for any inconvenience this investigation process may have caused youHowever, an independent inspection company concluded that the services previously performed by Firestone neither caused nor contributed to the current engine damagesA copy of this inspection report can be provided
by your assigned claims specialist upon your request for your review
Initial Business Response /* (1000, 5, 2015/09/17) */
We installed a different tire for customer as they requested at Store Location 005770; confirmed with customer that this has been resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The tire was replaced as requested
after meeting and talking to the customer, we settled on refunding the labor for the services provided, the smog check, anmd the temp move tag, as a customer satisfsctionthis is in conjuction with the documents thst were provided to me$will be issued via refund check in 7-business daysi
reviewed with the customer the break down of the totals.mark ***area manager Reno **
We apologize that this matter was not resolved sooner and thank you for escalating this furtherOur records indicate that once management was alerted of your concerns the full reimbursement for differential repairs was issuedWe apologize for any inconvenience this may have caused and encourage
you to reach back out to management should there be any additional concerns or questions
We certainly apologize for the situation and we want to make this rightAn internal case was set up for the Area Manager to reviewThe Area Manager indicated that the store has reached out to the customer and has ordered him a new set of wheel locks and will install them for the
customer. Thank you for bringing this to our attention and giving us the opportunity to rectify the issues
We have confirmed that the funding should have arrived via standard mail as of this date (3/8/17)If for any reason you still have not received this funding to your household, please message us at [email protected] for additional assistance
We tried to contacted customer on Monday 4/4/and spoke to father. Customer did call us back on Thursday 4/7/and we offered to replace the part at no charge but customer said he already repairedCustomer stated he wanted a refund for what we did and we agreed to credit his
charge card $and customer will be in to process the credit
We apologize that we are not able to assist you further but at this time we maintain the stance previously communicated by managementWe would advise you to proceed however you see fit
Initial Business Response /* (1000, 20, 2015/10/06) */
Area Manager, John ***, attempted to contact customer several times with no return call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey were more than generous and treated me very kindlyI understand that mixup's happen in the business world and am happy this matter has been resolvedThank you
Sincerely,
*** ***
We apologize for your unfortunate experience and want to ensure that the vehicle pull is correctedOur records indicate as of this date, management has been in contact and the tires in question have been replaced to resolve the pull