IMDb.com

Our records indicate Ms. [redacted] contacted our Customer Service team on 9/11/17 with her refund request. Our team replied the same day canceling her account and refunding her membership fees: Hello [redacted], Thank you for your message. I'm sorry for the difficulties the automatic renewal...

has caused. I've cancelled your IMDbPro membership and refunded the annual charge back to your card. The refund will be credited to your payment method and should appear within 3 - 5 business days. Thank you for using IMDbPro. Please let us know if we can offer further help.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Upon further review, we can confirm Ms. [redacted] was refunded for the charge dated August 21, 2015 in the amount of $19.99. The charge dated July 3, 2015 in the amount of $19.99 was not refunded. Based on our records, the charges were applicable as Ms. [redacted] did access her IMDbPro subscription on several occasions throughout the month. As stated in our Subscriber Agreement, our subscription fees are non refundable.Ms. [redacted] is welcome to review our Subscriber Agreement in full here:http://pro.imdb.com/about/subagreement

Hi the problem has been resolved.

IMDb has a strict policy of not removing correct factual information from its database. If Ms. [redacted] believes she has identified inaccurate information on our site, she is welcome to submit a correction via the 'Edit Page' button located at the bottom of the corresponding page and our editors,...

upon verification of her claims, will be happy to make all applicable changes. If Ms. [redacted] is experiencing difficulties with the process, she is welcome to contact us directly via the options offered at http://www.imdb.com/contact and we will endeavor to assist her and guide her through the process of submitting corrections and documentation in support of her proposed changes.

Complaint: [redacted]I am rejecting this response because:
RE: IMDb Employees Using IMDb Data for fraud, theft, and identity theft
The police, lawyers, and Screen Actors Guild (“SAG”,) have all repeatedly documented the changes made by IMDb were false, and used in furtherance of FRAUD and THEFT.
Clearly, this is not an error, because this information is unequivocally false and unverifiable. In fact, the “alternative name” is NOT a name appearing on any credit.
Indeed, the false contact info was IMMEDIATELY used to divert and steal residual payments.
Certainly, an IMDb EMPLOYEE is behind this, because the false information is "locked" and cannot be edited, and also, the false information is contrary to IMDb's own policies, and also, IS NOT VERIFIABLE, thus someone employed at IMDb had to "override" IMDb's system in order to commit this fraud.
IMDb’s policy states: "Alternative Names -- This section is closed. If you want to add an alternative, searchable name to show variations in the way a person is credited (for example, if the primary name is 'John Smith' but they are sometimes credited as 'Johnny Smith'), go back and edit the appropriate filmography credit, then add (as Johnny Smith) to the attribute field. To edit existing alternative names, follow the same process and check for 'as' attributes on the existing credits - please note that these attributes should reflect how a person is credited on screen. If you want to add an alternative name that is not connected to a filmography credit, please go back and add a Birth Name (for birth names only, not stage or professional names) or a Nickname (for everything else)."
Sincerely,[redacted]

Our records indicate we have responded to Ms. [redacted] direct message on October 9, 2015 with the following:"Thanks for contacting us. This email hasn't been registered for an IMDbPro subscription.If you registered for IMDbPro using a different email address, please ensure you log in using that same...

email address. If you remember the email address, but have forgotten your password, please visit our 'Forgotten Password' page at: https://secure.imdb.com/register/forgottenEnter the email address you used to subscribe to IMDbPro and click on the 'OK' button. You'll be emailed a special link which you can use to choose a new password.If you don't remember the email address used for IMDbPro, please write back with the following billing information for further investigation: 1) the card-holder name (exactly as it appears on the credit card) 2) the type of card (e.g. Visa, MasterCard, American Express) 3) the expiration date of the card 4) the zip code of the billing address (where the credit card statement is received) 5) the last 4 digits of the credit card 6) the date and amount of the last charge from IMDb Please note, these details are needed to locate any IMDbPro subscription in our records. Thank you in advance."The email address Ms. [redacted] provided is not registered for an IMDbPro account, which may also be the root cause in why Ms. [redacted] was unable to cancel her subscription. To locate the email address used to register for her free trial, we will need the required information listed above. Once we receive this information, we will cancel the IMDbPro subscription supported by Ms. [redacted] and process a refund for any subscription fees.We thank Ms. [redacted] in advance for providing the above information to our team.

Thank you for your message [redacted].Your card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offer. Billing is automatic at the end of the trial period unless you cancel your account. Since the subscription was not cancelled, it was automatically...

activated at the end of the free trial period and your card was then charged for the subscription level you selected upon sign-up. As per your request, I have cancelled the subscription effective immediately. I've requested a refund of the recent charge, this amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from 3 - 5 business days. Please anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within 12 - 24 hours.

Hello MS. [redacted],
Your card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offer. Billing is automatic at the end of the trial period unless you cancel your account. Since the subscription was not cancelled, it was automatically activated at...

the end of the free trial period and your card was then charged for the subscription level you selected upon sign-up. As per your request, we have now cancelled the subscription effective immediately and have refunded your credit card.Thank you for trying IMDbPro. Please let us know if you need further assistance.

Our records indicate Ms. [redacted] selected the annual subscription level at the time of her registration. While the annual charge is equivalent to $12.99 per month, subscribers are charged once per year. Ms. [redacted] has contacted our Customer Service Team directly and has received the following response...

on July 22, 2016:
 
Thank you for your message. Our records indicate that the request to cancel was received after the charge was submitted as our billing transactions occur in UTC. As per your request, we have now cancelled the subscription effective immediately. We've also requested a refund of the recent charge, this amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from 3 - 5 business days. Please anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within 12 - 24 hours. Please let us know if you need any further assistance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has agreed to refund me in full. If this does not happen within the 3-5 business days the business claims, I will contact you. Thank you so much for your help. Sincerely, [redacted]

All valid updates provided by the user have been processed. We are not aware of any outstanding issues despite the user's repeated and identical statements, so we are unable to do anything else. If the user wishes to contact us directly via other means, including via his attorney, we will be more than happy to address all valid concerns via the appropriate channels.

Complaint: [redacted]I am rejecting this response because: This is the link to my page, MY PAGE DOES NOT HAVE "[redacted]" LISTED. MY LAST LISTED MOVIE IS , "[redacted]", I AM ASKING YOU TO LIST " [redacted]" ON MY PAGE. ALL YOU HAVE TO DO IS GO TO MY PAGE AND SEE, "[redacted]" IS NOT LISTED ON MY PAGE. MY PAGE READS: (1) [redacted]" (2[redacted]" IS MY MOST RECENT MOVIE, SO NOW THE LISTING SHOULD BE AS FOLLOWS: (1) "[redacted]" (2) "[redacted]", (3) [redacted]I CAN'T BELIEVE AFTER ALL THE YEARS I HAVE BEEN ON IMDB, THAT YOU DO NOT UNDERSTAND ALL OF A SUDDEN , THAT WHEN A TALENT DOES A NEW PROJECT IT BECOMES THE FIRST LISTING. YOU'VE DONE IT ALL THESE YEARS, YOU DO IT ON ALL YOUR PAGES. WHY HAVE YOU DECIDED NOT TO LIST MY LATEST PROJECT? WHAT'S THE PROBLEM? HERE'S THE LINK TO MY PAGE:[redacted]HERE'S THE LINK TO THE FULL CAST PAGE WITH ME ON IT FOR: "[redacted]"MY PAGE CREDIT FOR THE FILM IS NOT, IS NOT, IS NOT ON MY PAGE, I HOPE AFTER 1 MONTH OF REQUESTING AND IMDB PROMISING YOU CAN GET THIS RIGHT.Sincerely,[redacted]

Our records indicate we replied to Ms. [redacted] direct message on May 18, 2016 with the following information:
 
"Thank you for contacting us [redacted]. Your card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offer. Billing is automatic at...

the end of the trial period unless you cancel your account. It appears your cancellation request was received after the free trial had expired. As per your request, I have cancelled the subscription effective immediately. I've requested a refund of the recent charge, this amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from 3 - 5 business days. Please anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within 12 - 24 hours. Thank you for trying IMDbPro. Please let us know if you need further assistance."
 
Ms. [redacted] has been refunded and funds will appear within her account in the next 3-5 business days.

Hello,
 
In regards to the complaint #[redacted], this case can be closed. The business answered to my first email from 4 days ago and refund my account.
 
Thanks again,
 
[redacted]

The company just refunded the remaining fees.  All is good now.  Thank you very much for your help.

Complaint: [redacted]I am rejecting this response because: I did not want a year subscription. Just a month. I have cancelled my subscription and  have responded to IMBD that I will accept a refund of 130.00. that is the 149.00 less the 19.99 monthly fee. Also, how can they not offer a refund, but will refund the 149.99 and then charge me 19.99 per month? I'm confused.Sincerely,[redacted]

Our records indicate we received an email from Mr. [redacted] on June 25, 2015 regarding this issue. We offered to upload the video for Mr. [redacted]; however, we did not receive a reply to our message. We have withdrawn Mr. [redacted]s’ submission to the Los Angeles International Short Film Festival and...

have made the request for a full refund. We have also waived the $5.00 transaction reversal fee.Funds will be credited to Mr. [redacted]s’ payment method and will appear when his bank has processed it. This usually takes 3-5 business days. Mr. [redacted] can view the refund in the transaction section of his Withoutabox account under the original purchase date.  If there are any other issues, please feel free to contact our Helpdesk team directly.Regards, The Withoutabox Team

Our records indicate Ms. [redacted] contacted our Customer Support team at 5:04 PM PST yesterday, January 24, 2017. As we promise replies to all customer messages within 24 hours, the following reply was sent to Ms. [redacted] at 9:33 AM this morning:
Thank you for your message.Our records indicate the...

annual subscription option was selected at the time of sign up. This explains why the charge is $149.99. Our billing system is unable to issue partial refunds. We will be happy to charge the card on file at the monthly rate and request a refund of the annual charge.In order for us to take these actions, please reply with your approval of both of these actions within 5 days, as this will cause two payments to be withdrawn from your credit card until the refund is processed by your financial institution. You can write us back using this form:https://secure.imdb.com/contactThank you in advance.

Hello,
Firstly, I can confirm IMDbPro does not have access to Amazon credit card information. We, in no way, bill credit cards based on any other method outside of signing up for a free trial or subscription.
Our records indicate there are several subscriptions associated with the domain name...

"@[redacted].com".  Ms. [redacted] has contacted our team directly on several occasions regarding billing issues, with February 28, 2016 being the most recent. Our team was able to locate the subscription associated with the credit card information provided and can confirm it was associated with an active subscription that was not yet canceled. This would explain why the credit card was charged, as all terms of service explain you must cancel within the free trial period, or the trial is converted to a paying subscription.
Based on our information it seems Ms. [redacted] was unaware of the alternate free trial created with a different "@[redacted].com" email address. We have since canceled this account and have refunded all subscription charges associated with the account.
 
Kind Regards,
IMDbPro