IMDb.com

Our records indicate we replied to Ms [redacted] direct message on May 18, with the following information: "Thank you for contacting us ***Your card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offerBilling is automatic at the end of the trial period unless you cancel your accountIt appears your cancellation request was received after the free trial had expiredAs per your request, I have cancelled the subscription effective immediatelyI've requested a refund of the recent charge, this amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from - business daysPlease anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within - hoursThank you for trying IMDbProPlease let us know if you need further assistance." Ms [redacted] has been refunded and funds will appear within her account in the next 3-business days

All valid updates provided by the user have been processedWe are not aware of any outstanding issues despite the user's repeated and identical statements, so we are unable to do anything elseIf the user wishes to contact us directly via other means, including via his attorney, we will be more than happy to address all valid concerns via the appropriate channels

Hello Mr***, Our records indicate we received a cancellation request on June 3, from your accountAs our services are subscription based, your account remained active until the paid-through date of July 3, Your account was cancelled as of this date I have reviewed your account activity and can see you did not utilize your account within the previous monthsAs such, I have issued a refund totaling $to your accountFunds will appear in your account within the next 3-business days Kind Regards, IMDbPro

Our records indicate Ms [redacted] contacted our Customer Support team at 5:PM PST yesterday, January 24, As we promise replies to all customer messages within hours, the following reply was sent to Ms [redacted] at 9:AM this morning: Thank you for your message.Our records indicate the annual subscription option was selected at the time of sign upThis explains why the charge is $Our billing system is unable to issue partial refundsWe will be happy to charge the card on file at the monthly rate and request a refund of the annual charge.In order for us to take these actions, please reply with your approval of both of these actions within days, as this will cause two payments to be withdrawn from your credit card until the refund is processed by your financial institutionYou can write us back using this form:https://secure.imdb.com/contactThank you in advance

Upon further review, we can confirm Ms [redacted] was refunded for the charge dated August 21, in the amount of $The charge dated July 3, in the amount of $was not refundedBased on our records, the charges were applicable as Ms [redacted] did access her IMDbPro subscription on several occasions throughout the monthAs stated in our Subscriber Agreement, our subscription fees are non refundable.Ms [redacted] is welcome to review our Subscriber Agreement in full here:http://pro.imdb.com/about/subagreement

Our records indicate we have responded to Ms [redacted] direct message on October 9, with the following:"Thanks for contacting usThis email hasn't been registered for an IMDbPro subscription.If you registered for IMDbPro using a different email address, please ensure you log in using that same email addressIf you remember the email address, but have forgotten your password, please visit our 'Forgotten Password' page at: https://secure.imdb.com/register/forgottenEnter the email address you used to subscribe to IMDbPro and click on the 'OK' buttonYou'll be emailed a special link which you can use to choose a new password.If you don't remember the email address used for IMDbPro, please write back with the following billing information for further investigation: 1) the card-holder name (exactly as it appears on the credit card) 2) the type of card (e.gVisa, MasterCard, American Express) 3) the expiration date of the card 4) the zip code of the billing address (where the credit card statement is received) 5) the last digits of the credit card 6) the date and amount of the last charge from IMDb Please note, these details are needed to locate any IMDbPro subscription in our recordsThank you in advance."The email address Ms [redacted] provided is not registered for an IMDbPro account, which may also be the root cause in why Ms [redacted] was unable to cancel her subscriptionTo locate the email address used to register for her free trial, we will need the required information listed aboveOnce we receive this information, we will cancel the IMDbPro subscription supported by Ms [redacted] and process a refund for any subscription fees.We thank Ms [redacted] in advance for providing the above information to our team

Complaint: [redacted] I am rejecting this response because: I did not want a year subscription. Just a month. I have cancelled my subscription and have responded to IMBD that I will accept a refund of 130.00. that is the 149.00 less the 19.99 monthly fee. Also, how can they not offer a refund, but will refund the 149.99 and then charge me 19.99 per month? I'm confused.Sincerely, [redacted]

Our records indicate the referenced subscription was canceled on March 18, and has not been charged sinceThe subscription holder has contacted us directly stating they believe they were overchargedWE have not yet received a reply to our message for more informationWe recommend the subscription hold checks their inbox to remedy this issue

The company just refunded the remaining fees All is good now Thank you very much for your help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business has agreed to refund me in fullIf this does not happen within the 3-business days the business claims, I will contact youThank you so much for your helpSincerely, [redacted]

I have gone to the edit page a million timesThe problem is the page itself should not existI did not work on that filmThe DOB is wrong, the picture isn't meThe entire page needs to be removedNot only is it entirely inaccurate but when in movies the internet somehow suggests you have nudes, etc and that has come up in searches because I have an IMDB pageEven the last name [redacted] is the last name of someone I dated but never marriedRemove the page!!!! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Thank you for your message ***.Your card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offerBilling is automatic at the end of the trial period unless you cancel your accountSince the subscription was not cancelled, it was automatically activated at the end of the free trial period and your card was then charged for the subscription level you selected upon sign-upAs per your request, I have cancelled the subscription effective immediatelyI've requested a refund of the recent charge, this amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from - business daysPlease anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within - hours

Hello Ms. ***, We are committed to providing complete factual information related to films, television and people involved in the entertainment industry, including credits, birth dates and other biographical data. While we're more than happy to update our info or rectify, upon verification,... any inaccuracies in our data, it has always been our policy not to alter or delete any kind of factual information or credit that we believe to be correct from our records, as doing so would greatly undermine the accuracy and reliability of our database. Our records indicate you have attempted to remove a credit from your filmography that is accurate as our Data Editors have located copies of the original work and have confirmed your appearance. As a result, we are unable to remove the credit. Regarding the bill referenced in your message, IMDb has a long standing policy of not discussing litigation. We will address requests related to California Bill AB 1687 when it takes effect, which is currently set for January 2017. Kind Regards, IMDb

Complaint: ***I am rejecting this response because: I did NOT receive an email from the CompanyI emailed them several times and no response They did not give me a refund and they don't have my name right I am not Ms.***, therefore they are talking about the wrong personI want a full refund on my card eending in *** ASAP. Sincerely,*** ***

Complaint: ***I am rejecting this response because:I only use one email for everything I doIt is ***@gmail.comThis is what I used to sign up for the free trial a month ago and what I used to log in during my free trialMy free trial was contingent upon my providing my credit card information to be debited at the end of the free trialIt wasn't until a few days prior to the end of the trial that I all if a sudden had issues logging inI even made several updates to my imdb page through imdb pro in the beginning of my trial periodImdb is free unless I was misinformedIt's imdb pro that costs per monthI would not have used any other emailI am being charged for a service I cannot use and there has to be a way to fix thisIf this is not resolved, I will call my bank to report fraudI have proof that my card was charged as well as proof that I cannot log inPlease help Sincerely,*** ***

Our records indicate Ms*** contacted our internal Helpdesk on May 20, regarding this issueOur records indicate the subscription was not canceled, which is why she was charged for her renewalA copy of our correspondence can be found below:
Thank you for contacting usYour
card was recently charged for the subscription fee for an IMDbPro subscription created with a free trial offerBilling is automatic at the end of the trial period unless you cancel your accountSince the subscription was not cancelled and is still active as of now, it was automatically activated at the end of the free trial period and your card was then charged for the subscription level you selected upon sign-upAs per your request, I have cancelled the subscription effective immediatelyAlthough our fees, are non-refundable, as a professional courtesy, I've requested a refund of the recent annual chargeThis amount has been credited to your payment method and will appear when your bank has processed it, this typically takes from - business daysPlease anticipate the removal of any photos and/or detailed resume information you may have uploaded via the IMDbPro resume within - hoursThank you for trying IMDbProPlease let us know if you need further assistance

Accuracy of our information is one of IMDb's primary concerns, and we have a strict policy of not altering or removing correct factual information
At this time, based on the information in our possession, no further actions or corrections are needed
As we have already communicated to this
customer, who has also contacted us directly, if he has identified information that he believes to be incorrect, he should submit a correction via the site and our editors will take prompt action to review his claim and make all applicable changes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** Please note the credit has just been listed, I have checked it daily as of 7/31/15, at pm the credit was not thereAs of now weeks after themovie premiered on SyFy it is listed this morning at 11am So, it was not listed for a long timeI requested the update , followed guidelines more than months, that's the original request It's always advantageous to have the listing appear prior to the showing of film, I'm sure imdb knows thisI ask Revdex.com keep this response and interactions in there recordsAnd also, please note I checked the listing daily , times a day, that's how I know, it just got listed. Thank you, *** *** ***

Complaint: ***I am rejecting this response because:
We have provided the exact edit reference numbers, which is what your own company (IMDb) states is needed to trace anythingWe reiterate such (once again) below, and conclude that IMDb's response is evidence of bad faith and giving us the run-aroundAccordingly, we must resort to legal action
NOTICE TO Revdex.comTO: Revdex.comRE: Complaint *** against IMDb1) We are NOT giving permission to publicize any NAMES or other IDENTIFYING INFORMATIONPrior to publication, please remove all Names; Addresses; Links to Websites; Telephone Numbers; or any other identifying informationThank you.2) The attached/below documentation is Confidential, and is NOT for publication ________________________________________________________________________________...⇄ /> TO: IMDb Legal Department (and) ***, Inc. c/o *** Legal Department Attn: Legal Department *** *** *** *** c/o *** *** *** Seattle, WA *** *** *** *** *** *** *** tel: *** *** *** ** *** *** *** *** RE: "Alternate Names: *** ***" used for fraud & theft Appearing on Page: *** --------------------------------------------------------------------------------...⇄ This is to document all of the edits we have made (see below.) In fact, we have been alerted that several members of the community have also made similar editsYet, IMDb continues to report completely and FAKE information, even after IMDb has been REPEATEDLY notified that these and fake changes were made in furtherance of criminal activity, specifically: fraud, theft, and identity theft UPDATES: x Reference Date/Time Summary *** *** *** ***, **. *** *** *** ***, Dr. Submitted Updates x Reference Date/Time Summary *** *** *** ***, DrMiscellaneous Comments - comment added *** *** *** ***, DrMiscellaneous Corrections - correction added *** *** *** ***, DrMiscellaneous Corrections - correction added *** *** *** "Profiles in Philanthropy" (2009) {Charities That Changed the World (#7.3)} Directors - credit corrected Producers - credit corrected *** *** *** "Profiles in Philanthropy" (2009) {Charities That Changed the World (#7.3)} Producers - credit corrected Writers - credit corrected Sincerely,** ***