Icon Health and Fitness

Dear [redacted],I want to apologize for the lack of service from out technicians. I am going to bring this up to our service manager. I am seeing parts were just ordered and shipped. So has the tech been out and found more parts are needed? Please let me know what is happening with this and...

I will do what I can to speed this up.

iI am not 100% sure of my ifit account name, however the email...

associated with my account was [redacted]. This should be enough to find the information needed. I do not know who I am speaking with however so I would appreciate an email at your earliest convenience for any future correspondence. Thank you  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I am really sorry for all the delays. It is process, we found the issue. You should see the money any day. Also you will not be charged for any late fees or any other. I have attached a picture to show you it is now in process.

Dear [redacted], I really do apologize for this. This is getting to long for a repair. I left a rather harsh message to the tech. I am hoping your called today or Monday. Please let me know if this is done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do not require a technician nor do I desire to purchase a warranty. I appreciate the prompt reply and assistance. 
Sincerely,
[redacted]

Dear [redacted], I apologize that the first machine was damaged, and the second one took forever. I do see you have spoken to returns and setup a refund. Please let me know if you need anything else.

Revdex.com:
We have reviewed the letter from Icon Fitness regarding complaint ID [redacted]. We appreciate the quick response and refund. We will be very satisfied with the resolution once we receive the refund.We do however have one question before we will consider this case resolved.What would be the next step if we do not receive the refund in 30 days? We're still distrustful of Icon Fitness, and will be until we receive our refund, because of all the double-talking we've been given by their support department for the last 4 months.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I am still not sure how to contact iFit, so I will continue all correspondence through this medium. In response to the iFit request, my iFit username is [redacted]. Can you please also provide some direct contact information? Thank you.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the delay in your credit. The remaining part of your credit has cleared through our company and is on track to be sent to the bank tonight (3/26/18). Please allow 3-5 business days for your bank to reflect this refund.

Dear [redacted], I want to apologize for all the delays on getting your machine fixed. I see a tech is coming out tomorrow. Let me know how the repair goes. If he does fail to repair it. I can look into a replacement or refund.

Dear [redacted],      I apologize that we have not given you the best customer service. I have ordered the motor for you. Order # is [redacted]. I do apologize that this has taken this long.

Dear [redacted], I want to apologize for the inconvenience with your machine. I also apologize that are service dept. never follow through on the repair. I have sent your info to our Product Resolution Dept. You will get a email from them to get your machine replaced or refunded. Please let...

me know if you have and more questions.

Dear [redacted],I do apologize for the all the issue's you have had with your machine. I have ordered a new incline motor for you and a service tech for you. You should hear from the tech this week.

Dear [redacted], I apologize no one has gotten back you. After reviewing your...

complaint. We see you no longer have a warranty with us the manufacture, but with UTS. Also we have been informed that you moved the machine and damaged the unit. The warranty is only for manufacture defects. You would need to work this out with UTS. The issues is, they will not cover damage caused by the owner.

Dear [redacted],Sorry for the lack of information. It looks like delivery is setup for the 13th. We also have added 100 credit back to you. You should see it tomorrow or Monday. I apologize for the delay and the inconvenience.

Dear [redacted], I see that our Extended warranty department has contacted you and started the product replacement/ refund process. If you have any further questions, let us know.

Complaint: [redacted]
I am rejecting this response because: I still have not received the motor nor have a received anything more than a vague idea of when it might receive it. I paid for a brand new, working treadmill. I don't want a broken one that will eventually be repaired. I want a new machine. 
Sincerely,
Meagan S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135954, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I do apologize for how long it is taking to get your machine repaired. The part has shipped and you should get it soon. This is the tracking # [redacted]. I will let the tech know the part is on its way and to contact you. Also I have no problem extended warranty for you....

One the machine is running I will change it. Sorry again for the delay.

Dear [redacted],I am sorry your machine broke. I found account in our system, but its missing information. What is the model #, and serial # of your machine? I need this before I can setup any service. Also is there grinding like metal on metal? Or is it plastic on metal sound.