Icon Health and Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However the main problem is that the ifit programme does not work as well as the machine being hard to use at resistance above 3. If the technician can fix both the machine and the ifit programme then thats acceptable. If they simply replace the consule which has been done twice already without getting the ifit programme to work then say problem fixed which is whats happened for 3 years then this will have to be delt with.
Sincerely,
[redacted]

HI, I apologize for the in convince of the machine order. I talked to the billing and returns dept. They will on charge the restocking fee. They informed me they will contact you. If you want you also can call in and get it resolved. It has been noted in your account to waive the fee.

Dear [redacted], I apologize that we have failed to get your machine delivered. I was researching your account and it is stating you filed a dispute? If you have I would be unable to do a refund or delivered the unit. If you haven't I would love do what I ever can to satisfy you.

Dear [redacted], I apologize you were charged 135.92$, we are submitting a refund for that amount. You should see it within 10 business days, if it take any longer than that let me know.

Dear [redacted], I understand the frustration with machine not working properly. I see we have service and parts on the way. What we need to do before replacement, is a repair one more time. If the tech isn't able to fix it this time, we can proceed into replacements. My direct...

email is Justin.l[redacted]@Iconfitness.com, let me know if the tech doesn't fix it.

Dear [redacted] And [redacted], I want to apologize that your machine is not working. I am also sorry for all the trouble you went through to get parts and service. What number where you using when you called in? I see we have parts and service setup, at this time we have to proceed with...

repair. The manufacture warranty covers repairs, not replacements. Since you have had your machine over year, there is also no way to return the unit. What I can do is make sure if you need anymore parts and service, I will expedite it.

Dear [redacted], I am sorry, but we are not giving you a free machine. We do not do arbitration through the Revdex.com. If you want to proceed with legal that is up to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will follow up with Justin L[redacted] of Icon Health and Fitness. I will update the UT Revdex.com regarding the progress of repair of my Pro Form 995i. Thank you for your assistance, but this is only the beginning of this repair process. This issue is far from resolved.
Sincerely,
Marji L[redacted]

Dear [redacted],I apologize that I a responding late. I just saw your message in our system. Did they divilver the unit on the 18th then? If not let me know I can I will do all I can to get it delivered to you. I will be looking for your reply.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Thank you and I will gladly attempt to work through this problem with the company but they do not leave a way to contact the individual who wrote the response and calling them I can't find someone who will connect me to this person. If you can help me get a contact number I will try to resolve this and then report back to you but I am a bit skeptical (from prior experience) that I will not be able to talk to anyone. 
Sincerely,
Gerald G[redacted]

Dear [redacted], I apologize I thought you purchased through your account. I have spoken to the returns manager, and the refund in process. If you want I can send a screen shot your email.

Dear [redacted], I apologize for all the delays and issue's we have caused. I would love to get your machine fixed for you. If you would send a picture to [redacted]. We can look at the console and verify its the wrong one. I can then a get a proper one sent. I will also...

make sure it get send expedited.

Revdex.com:
First off, THANK YOU! THANK YOU! THANK YOU! for being here. ...

I'm 100% certain that with out the aid of your site, I would not have been able to resolve my issues.  It gives me confidence going forward as a consumer knowing I have the ability to have my voice heard and responded to in the "open community".Second, the company did reach out to me via phone, and then again via email, and I has set a course which should resolve the issue.  Since another unit is still being ordered, I am weeks away from seeing if this will actually materialize, but given that I have now had contact with the company 4 times since your intervention, I am matter will follow this course.Sincerely,[redacted]

Dear [redacted], I apologize for the issue's with your first order. I have just ordered you a new belt free of charge. You should have it within 10 business days. Please let me know how the repair goes thanks.

Complaint: [redacted]
I am rejecting this response because: Despite their telling me I should receive a call from a tech to schedule service I have not received a call from anyone and it has been 2 days now.  They need to stand by their word when they say they will do something.
Sincerely,
Francis [redacted]

Dear [redacted], I apologize for the delay and confusion with your refund. I have spoken to the returns manager. She has told it has processed on our side, and that it should be back into your account anytime this week. If you do no see it by Thursday, let me know. I will make sure we get...

this done ASAP for you.

Complaint: [redacted]
I am rejecting this response because:  In the past 3 months I have been promised call backs and I have been promised emails back and have received none.  So until I actually get a response I do not have faith that I will be contacted but my cell is ###-###-#### and I look forward to being proved wrong.
Sincerely,
[redacted]

Dear [redacted],I want to apologize that the machine was delivered damaged. I also apologize that a customer service didn't provide the parts and service which they promised. I do see that you talked to returns and they are going to return the unit. Were they able to help you with getting it...

returned? If you need anything else let me know and I can get it done for you. I do apologize for the issues you have had with your machine.