Huntington Area Postal Federal Credit Union

Complaint: [redacted]
I am rejecting this response because:  My neighbors had access to all of our doings "online"...nothing was secured.  Even the technician that came out for the problem that we DID NOT CAUSE and had no control over, had said that was what the problem was.  Even still, I continue to have issues with connections of our devices in the household.  My service that I have been paying for was being used outside of my home, and I had no knowledge of it because I was never informed that I had to set my own password, and had terrible service for many months due to limited internet accessibility.  I was told by my rep at installation that I did not had to worry about the security because it was secured.  IT WAS NOT, and now I may be paying dearly for what may have been accessed that I may never know about.  One month credit of my service is not enough for what I may have been subjected to due to negligence on the part of RCN. 
Regards,
[redacted]

Good morning,   Even if the router did not have a password a backup security was still in place  . This was the first trouble call placed . We will give an additional month credit in the amount of $61.92 since you said the problem was intermittent. Sincerely, A[redacted]

Line was repaired as of 05/06/16.  Credits totaling the amount of $115.63 was applied  for the service issues.

I received the complaint from [redacted] and reviewed his account. [redacted] requested service be disconnected.  We disconnected the service on 09/18/17 and stopped billing him as of that day.  This left a balance remaining of $73.94 for service from 09/06/17-09/18/17. I spoke to...

[redacted] and explained this to him.  He explained that he was trying to have the service disconnected as of 09/08/17 not 09/18/17.  He also stated they were no longer using RCN as of 09/08/17.  I agreed to remove the charges back to 09/06/17, leaving a $0 balance to resolve the complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning,   I spoke to [redacted] and explained that I placed a credit of $133.53 to clear his balance on the account. He was also given a gift card from the Direct Sales Rep.I apologized because our sales rep should have made sure the Early Term Fee was honored. Sincerely,...

AlyceAlyce K[redacted]

Good morning,   Unfortunately our rates do go up. [redacted] disconnected service so I could not offer him another promotion. Sincerely, [redacted]

Good morning,   I LMOM informing [redacted] that the equipment has been removed from her account and a refund in the amount of $111.69will be sent to her within the next billing cycle. Sincerely, AlyceAlyce K[redacted]Escalated Resolution Team[redacted]

Tell us why here... Good afternoon,   [redacted] called to disconnect his service on 5/27/14 but the equipment was not returned until 9/09/14 . The account was completely disconnected and he was charged for the equipment. He stilled owed a balance after the equipment was returned but...

since he was with another carrier, I cleared the balance as of 5/27/14 in the amount of $59.03.We have notified the Collection Agency and he will receive a letter stating that the debt has been cleared. I tried calling him but his voice mail box was full. I sent him an email and  he responded back and is satisfied.Sincerely, AlyceAlyce K[redacted]

Good afternoon,   [redacted] is getting the 330 MBPS for $59.99 but per our website the equipment is charged separately. The router is priced at $2.00 and the modem rental is $6.00 bringing the total to $67.99 plus tax$1.71 = $69.70.I am sorry for the misunderstanding but this is the...

lowest price we offer. Sincerely, AlyceAlyce K[redacted]Escalated Resolution Team[redacted]

I spoke with [redacted] and appologized for the expeirence she had with customer service.I worked with [redacted] to give her an extension on her past due balance.  We were able to give her until 12/16/16 to pay her balance with no service interruption.

Good morning,  Jan.2016 owed for December and January. $138.64 Feb 10 payment of $71.04 was received still owed $67.60 plus present bill with reconnect charges and late fees $ 107.10 total $174.70March no payments made. Total due $247.40April $179.20 payment was received. $68.10 past due plus present with reconnect charges and late fees now owed $184.70May. payment of $72.60 received . $112.10 past due plus present with reconnect fees $35.00 and $6.00 late fee $107.60 total owed $219.70June No payments received. $219.70 plus current with late fee $77.10. owed $296.80July payments of $452.90 was paid. Left credit balance of $156.10 minus $66.56 current bill $89.54. $224.00 was returned as closed account.Bill is now $296.80 for June plus July bill $68.05 Payment returned again on 7/01/16 Reconnect fee $35.00 2 returned check fees $50.00 Process fees $9.00 .$458.95.

Good Morning,   Our technicians are going out again today to make the final repairs. I will touch back with her to make sure the fence has been fixed.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I reviewed [redacted] account and spoke to her about the missing equipment.  She stated that she believed a technician picked up those pieces when she changed the boxes she had.  We have removed the equipment from the account and removed the charges as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's just a shame it took me sending a letter to Revdex.com for RCN to act on the issue. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer's rate did increase.  When  they signed up for serivce they were given a discounted rate for 12 months.  The rate increase they saw was after the 12 month period.To keep their rate below retail rates, we did apply a new discount.  This resulted in a $10.00...

incrase before tax.   We did send a notice reminding the customer that their discount was ending.  In that notice we also informed the customer of what their new rate would be starting with the next bill.  This notice was included with the bill dated 09/13/16.I attempted to contact the customer.  I was able to reach them one time.  They told me they are at work and do not have time to talk but are upset that the rate increased and then ended the call.  They would not give me another phone number or time to reach them.  I tried reaching them via email with no response.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]