Huntington Area Postal Federal Credit Union

We reached out to [redacted] and explained that there was a rate increase of approximately $2.00 and at the same time a promotion he had ended.    We offered a new promotion to reduce his rate to $39.99 + tax for the next 12 months.    [redacted] agreed to this offer.

Complaint: [redacted]
I am rejecting this response because:
The modem was successfully latching to multiple channels three days ago.  The hardware is in perfect shape.  There has been a change in the network configuration file that is being passed.  I would happily purchase a DOCSIS 3.1 modem to future-proof myself, but RCN does not allow for that, in spite of making a big deal of being the first vendor in the area to offer DOCSIS 3.1.
Regards,
[redacted]

I reviewed [redacted] account.  He submitted proof of equipment be returned.  The account was updated on 03/16/17 to show that the equipment was removed from the account and that point removed the charge of $38.00 + tax from his account.    I called [redacted] and let him...

know that this has been corrected.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning,   Per our logs, on May 10th at  00:33:25  the below credit card was used to make a payment  for $181.56. The authorization code was [redacted] and the  transaction reference was [redacted] The payment was made over the web, meaning it was taken via a...

browser. [redacted]   5/20/16  WEB  accepted [redacted]  The payment was made to his Mothers account . [redacted] contested the payment with [redacted] His parents were called to inform. RCN did not take the payment it was done on line.  Sincerely [redacted]

Good afternoon,  At install the boxes were upgraded  and HBO and Cinemax was given at a reduced price .[redacted] is downgrading her package to  internet and Phone only. Sincerely, Alyce Alyce K[redacted]Escalated Resolution Team

Good afternoon,   I have called [redacted] and e mailed him but have not heard back from him. He did transfer his account to his new address and brought his modem with him. We did see activity on the modem.   I explained that we woulf not send out a modem without having a technician...

come out and check the signals and the modem. The issues could have been the signal outside or his router . To be fair I did give him 1 month credit in the amount of $41.20 but he is responsible for the $38.03. He did have a previous balance of $18.63.Sincerely, AlyceAlyce K[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello and thank you for the email. RCN customer service Called me and we settled for $71 and I paid it then. However they still managed to send me a bill for $85 that They agreed to scratch a week later. The company is by far The most disorganized and poorly managed. Should I fileAnother Revdex.com complaint?Thank you [redacted]
Regards,[redacted]

I spoke to [redacted].  He has been having issues with speed and connectivity.    We have discovered that we need to do and equipment repair in the building.  We are in the process of making the repairs and upgrades needed to fix this issue.    At this time we do not...

a specific timeframe for the completion of the repair.  I will follow up again once I have more information or the repair is completed and will continue to follow up with Mr. Iqbal.  Additionally, I am watching [redacted] account to make sure that once the repair is completed that his service is working properly.

I spoke to [redacted] about the issues he had and apologized for what happened.   I did confirm that the requested credit was applied to his account and would be applied to his next bill.   I assured him that we would address the issues he had when he spoke with a...

supervisor last week.

I reviewed [redacted] account and spoke to him about the billing issues.  A promotional discount was missing from his new account.  However, that was corrected in July and credit was applied back to his installation date of 06/16/17. The billing on his previous account stopped on...

06/19/17 and billing on his new account started on 06/16/17.  [redacted] wanted the service to stop at the previous account on the same day the new service started.  A credit of $14.99 was applied to the account in July to correct this.  However [redacted] is stating that he was told the credit would be $30.60.  To honor this and resolve the dispute we have applied an additional credit of $15.61.

Good afternoon,   [redacted] account has been disconnected. The modem equipment has been returned. We can offer [redacted] cable only service for $66.94 plus taxes butthe past amount  of the bill would have to be made first. The balance owed on the account is $394.94. The last...

complaint that [redacted] filed I added the promotion to decrease her bill to $ 66.94 plus taxes which is new customer pricing.  Sincerely AlyceAlyce K[redacted]

Good afternoon,I have had the opportunity to review the account and to speak to [redacted].  We agreed to credit the router rental charges from February 2016 to February 2017, which totals $60.00.  Prior to February, there was a zero dollar line item value for this feature, which the...

customer explained was being billed in error.  I also credited $0.99 in charges for the long distance calling error.  The total credits applied to the account were $60.99.  The customer also asked for an explanation of the taxes, fees and surcharges on her account.  While I did explain them, she continues to dispute RCN's ability to charge them.  She states she will explore this portion of her concern with another agency.  Otherwise, she appeared to be satisfied with the steps taken to resolve this matter.Thank you,Sara P[redacted]RCN Boston

I reviewed [redacted] account.  He is correct in thinking that the total should have been the same, plus the installation charge, when he moved service.  However, [redacted] was charged a technician fee and payment fee on the previous address.  This increased the amount moved to...

the new address.  I called and spoke to [redacted] and explained what happened.  I issued credit of $56.01 to resolve the complaint.  I also confirmed that the late fees he was charged were removed.

I reviewed [redacted] complaint and account.  Per notes on her account it shows that her television was replaced by RCN on 12/2/17. I spoke to [redacted] she did confirm that it was replaced.  Her service has been discounted.  I confirmed the dates with [redacted]  [redacted]...

[redacted] did pass along the concerns she had with her issues.  I have escalated these on her behalf.

Good afternoon,   I spoke to [redacted] and offered him 1 month credit since the technician told him he didn't need his router. [redacted] declined the offer because he was just disappointed in RCN. I told him I would pass the information on to our Corporate Executives. I did explain...

this was RCN's fault not the technician or the salesman. He has our number if he has any further questions or concerns. We appreciate his business and will strive to make him feel he made a wise decision when he chose RCN.Sincerely, AlyceAlyce K[redacted]Escalated Resolution Team[redacted]

Good morning, We received your complaint and reviewed your account.  It appears that your account was credited with what was contained in the box with your shipping label.  As a courtesy to you, we have removed the remaining items from your remaining equipment.  Your RCN account...

will reflect a credit for the corrected equipment within 48 business hours and your method of payment will receive the resulting refund within 30 days from there.  We apologize for any inconvenience in this matter. Thank you,SaraRCN Boston

Complaint: [redacted]
I am rejecting this response because:This response proves that RCN isn't knowledgable and just says things. "You have a balance" doesn't answer my questions. Here is what I need addressed:1. If I am "carrying a balance from the month before," my balance should be $66.60 + late fee + rejected payments fee. That should amount to at most $161.60 for last month. With this month, my total balance should be $228.20. I never asked for free internet, but I will not pay for something I didn't buy.2. Explain origin of balance with detailed explanation and a breakdown of actual services vs. Feb, 2015 mystery balance + your piles of fees. So that would be two columns--services vs. everything else.3. Justify why you're charging me for Feb., 2015 balance.4. Explain why you haven't allocated any of my payments for the past 18 months toward said past balance "originating in February, 2015."5. I need you to explain this because it seems like you are taking my money and stealing it, rather than updating my account.6. Justify making someone pay $458 for one month of internet + one late payment7. Tell me if you would personally pay this if it happened to you and why.
Regards,
[redacted]

I reviewed the account and spoke to [redacted]  She has been having issues with the service connecting.  I ran tests and could see issues with the signal.  We had a technician come out and repair the issue and it is now working properly.

Good afternoon,    [redacted]  was given credit from 5/06-5/15/15 and was charged until 6/07/16. I placed a credit from 4/16-6/07/13    $6.53x22 days= $143.66.  The credit of $143.66 will be put back to his [redacted] Sincerely, [redacted] K[redacted]...

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