Huntington Area Postal Federal Credit Union

Good morning,   I have not been able to reach [redacted] He should have received his deposit bank. RCN released the Deposit and it usually takes 3 to 5 business days before it will posted. The Deposit was released on 10/12/16.He can call back if he has any problems or concerns at the...

number below.Alyce K[redacted]Escalated Resolution Team[redacted]

I spoke to [redacted]  I apologized for the issue with a payment being processed causing her to be charged a $36 fee. I agreed to issue a credit of $36 to her account to cover the fee.

Good morning,   RCN sent a supervisor out to his home and changed a fitting on the outside then swapped his equipment. I spoke to [redacted] and he said that corrected the issue.I placed a credit of $130.29 for the issues he was having. I also told him to call if the problem returns. RCN...

would like to keep giving [redacted] the service that he deserves. Sincerely, [redacted]

This customer is looking to obtain service in his name.  The lease for this address has been under his name since April.  His ex-girlfriend, who resided there, had service with us in her name starting in April and ending in November.  There is still a balance due on that account....

According to [redacted] his ex-girlfriend moved out in August.  Since [redacted] resided at this address during the time the debt was incurred, we would not be able to extend new service until the debt is resolved.

Complaint: [redacted]
I am rejecting this response because:  I do not need the equipment.  They admit this in their response.  I do not have a TV.  It is very simple, give me my login information so that I can stream online.  That is all there is to it.  I have my own internet connection.  I do not need theirs.  I am paying for this service and they are withholding this service.  Their equipment does not make a bit of difference in whether I can stream or not.  They are not responding to the issue.  This does not make sense.  I spoke with Alice two times from RCN Customer Service.  She understands the issue and agreed that I should not need the RCN equipment.  Whoever is responding from RCN, does not understand that I do not need their equipment (which I have already paid for) to stream online.  All they need to do is give me my online password and mark the file complete.  No equipment required. Revdex.com please advise as to next steps.  Thank you for your assistance in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Recently spoke with RCN resolution and trying to resolve the issue
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called Sara at RCN and they called the Police on me!
Regards,
[redacted]

[redacted] does not have a guaranteed price with RCN.  [redacted] was simply quoted a price; however prices are subject to change.    To reduce his current service charges [redacted] would need to update his equipment to match what is included by his buildings agreement.

I spoke to the customer and reviewed his account.  He didn’t want to be billed for service after equipment was returned.  Equipment was returned on 02/16/16.  We stopped billing him as of 12/28/15.  However, while reviewing his account I did determine that we stopped his service...

on 11/30/15 but did not correctly stop the billing.  I issued credit of $121.95 to correct the balance.  I also removed a late fee that was charged after 11/30/15.

Good morning, I called [redacted] but have not heard back as of yet. I did apply 2 months credit to her account. Per the notes her internet service worked fine in the living room but not in the bedroom. Total of $107.67 credit. The trouble call in April was canceled. So there was...

really only 1 trouble call scheduled. Sincerely, AlyceAlyce K[redacted]

Good morning,   [redacted] was installed on 6/05/16 and disconnected on 8/26/16. He did call in and hung up on our agent before she could try to help him. He still has our equipment so there is a charge of $191.00 plus tax $19.58 which will be taken off his bill when the equipment is...

returned. His balance will be $38.08 once he has a chance to return our equipment. Only 1 payment was made in the amount of $23.23 on 6/28/16. No refund will be sent since he still owes us $23.23.Sincerely, AlyceAlyce K[redacted]

We reviewed [redacted] account.  He was on a temporary disconnect.  However he was on this past the limits we have so he was reconnected and billing started.  Using the temporary disconnect has little benefit to the customer since he was going to be gone until September and he has...

his own equipment. I spoke to [redacted] and explained this to him.  He agreed to disconnect account and reconnect once he was ready in September.  We agreed to remove the charges on his bill to give him a zero balance.

The problem has been resolved.Happy and please with the outcome.Thank you! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The $10 fee increase per month, per year (resulting in a 75% fee increase over 3 years) was never disclosed upfront. When I asked RCN for documentation of this disclosure, they were unable to provide this to me.  It is also not listed on their website currently.  While they DO mention that prices are subject to change, they do not disclose that they are subject to an increase of over 25% each year.  In the 3rd year they were charging me $71 for 50 MBbs of basic internet service without cable.
An ethical advertisement should list the actual price of service and then indicate the discounted rate.  RCN did not state the actual price was $71/month when I signed the contract...and it is not listed on their website currently.  Failure to disclose this information robs the consumer from making an educated purchasing decision.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
RCN committed to the total monthly billing of $53.49 for ALL services, and that is all they will receive, and not one cent more.
Regards,
[redacted]

I spoke to [redacted] and apologized for the issues she had.  She stated that she was told by a technician that underground lines needed to be replaced.I confirmed this with our local market.  The lines were replaced on 04/19/17.  I followed up with the [redacted] after that to...

assure the service was properly working.  I have also applied credit to their account to cover 2 months of service for the issues they had.  This is in addition to prior credits given.

Complaint: [redacted]
I am rejecting this response because: I was total by  Them that my month bill will be NO greater than $124.00 and that all the add HBO was included in the monthly bill.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The business has responded to me by phone and through the Revdex.com website in reference to complaint ID [redacted].  They reported that changes were made in their systems which restore me to my original plan, which is exactly the resolution I requested.  I want to acknowledge that the business responded very quickly and went out of their way to satisfy my complaint.  This resolution is completely satisfactory to me.
Regards,
[redacted]

Good morning, Mr. [redacted] was notified on the bill sent out on 11/07/15 that his promotion would expire and he was placed in a new promotion that would raise the package price from $47.99 to $55.99 before taxes, fees and surcharges. I emailed the bill so he can see the letter that was included...

with his bill. Sincerely, [redacted]

I spoke to [redacted] and reviewed his bill with him.   He was billed $3.64 this was an adjusted amount after he disconnected his bill.  It covers one day of service.    His account was on automatic payments so we did attempt to process a payment in the amount of $3.64 on the...

due date.  This payment was returned and the account was charged a $25 returned payment fee.  This fee was waved by a previous agent.    I explained that even though the balance of $3.64 is valid that, as a sign of goodwill, I would credit the account $3.64 to remove the balance.