Hughes Network Systems

February 28,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File#
Dear ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service.
Hughes offered to troubleshoot to undercover any underlying present issues
Please be advised when *** subscribed to the HughesNet Service, he expressly agreed that he would be subject to an early termination fee in the event he cancelled the service prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy
We will waive half of the early termination fee leaving a balance of $***’s would need to contact me with is preferred cancellation date at the number belowIn addition, we will create a complimentary dispatch to successfully remove the equipmentWe will also send a box and prepaid label for the return of the equipmentThe equipment needs to return within days to avoid being charged an unreturned equipment fee
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

April 25, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on December 13, On October 13, *** called to request a suspension of service thru March 15, On February 25, *** requested to extend the suspension until April 5, The system automatically reactivated the service as of March 15, creating the prorated charges which *** disputes. Due to the circumstances involving ***’s suspension request we have credited the account in the amount of $as a courtesyA message was left with our decision on ***’s voicemail with our decision. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: He came and said I will bring it down and leave it with youI said they have told me you need to take it with yourself, he said no, and I showed him this message, then he called his boss and agreed to take it by himself.
They have lied to me so many times , I will now only be satisfied if they send me a bill with $on it!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 18, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear *** ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service. Regarding ***’s latest concern, please be advised that all customers have days to cancel their service for any reason without penalty*** accepted a retention offer on March 15, to continue with the service As a one-time courtesy in an effort to resolve ***’s complaint, we have waived the remainder of the early termination fee in the amount of $ We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

We pay $per month for possibly the worse Internet server ever:
1) 250mb download allowance per a hour "rolling" period2) the only time you can watch movies, videos, look at quite a few pictures, play games, download/upload pretty much anything, etc is during their "free time" which is 1am-6am3) weather always affects the signal, a cloud could just blow by and you have lost your Internet connection4) they throttle you randomly and quite oftenDuring those times loading a text page would be faster on dithan HughesNet5) $a month?! For this ^ is insaneRecently our Internet has totally went outWe pay insurance on our bill as wellCalled and their was nothing they could do but they could send out a repair man, an extra $plus any parts he might need to make a repairWe are on an older version of their plan, so they mainly just tried to get us to upgrade but we've heard worse stories of their "newer" versionSo we pay $per month which includes insurance and have to deal with all their stipulationsThey have a monopoly on us people that are ruralThis company needs to go underI wouldn't recommend them to my worse enemyIf you are a student or have a child that has to do classes or homework online, forget this providerRun the other direction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I will pay NOTHING for service that i'm NOT getting,They're free to come get their equipment
But I will NOT pay a penny for it,they broke the contract by not providing constant un- interupted service.I recently got a notice
in the mail $-? (no pay ?),I'm at home M-F 9am to 2:30PM (when I leave for work).Phone ####-###-#### (new / changed companies)Regards,*** *** ***

June 18, *** *** *** Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005-Re: *** *** File# *** Dear *** In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding Hughes serviceHughes would like to reach an amicable resolution; however we would need to speak directly to the account holderAs previously stated, *** *** who is the account holder would need to contact me at the number belowWe sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your consideration Very truly yours, *** *** Executive Customer Support ###-###-#### [email protected]

HughesNet is a scam! I was never told about a year contract and when looking into order it, was told I could cancel at anytimeThe service is slow and worse than dialupI've spent countless hours on the phone with customer service who does not care about us as a customerThey are extremely rude and incompetentThey are trying to charge me a $cancellation fee even though I was told I could cancel at anytimeThis is the worst company I've ever dealt withThey should be put out of business

August 25,
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File# ***
Dear *** ***:
In response to your letter, to the executive customer support division of Hughes, it is our understanding that *** *** has some additional concerns regarding her service
After further review, the refund of $has refunded on 08/15/Typically customers’ who change credit cards their financial institution will issue the refund to their new card *** *** would need to contact her financial institution for verification
*** *** needs to contact me directly with any additional concerns
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Ecole F*
Executive Customer Support
###-###-####
[email protected]

February 4,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID
***
Dear ***:
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that the account is registered to *** *** and was activated on January 5, and requested to cancel his service on April 11,
Due to the account being a Recovery Act account, there is no contractual agreement and the early termination fee of $does not applyRegarding ***’s concern that the account was supposed to be in her name, the account was set up in ***’s name and couldn’t have change of ownership because it was a leased accountAccording the case notes on the account it appears that someone called and identified himself as ***s and requested to cancel service when *** wasn’t able to have it canceled because she isn’t the account holderAt this point the final balance on the account in the amount of $represented the radio transmitter that hasn’t been receivedAt this point, the collection department has written off that balance as of January 26, and any calls coming from collections regarding that write off must be discussed with themIf that radio can be returned it will still be credited to the account insuring that the write off balance is cleared
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
301-428-
[email protected]

March 26,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID ***
Dear ***:
In response to your second rebuttal letter to the Executive Customer Support division of Hughes, we have previously contacted *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service.
Regarding ***’s latest concern, when Hughes was contacted on December 26, *** was explained the fair access policy as well as how bandwidth is used in detail and was offered GB of bandwidthAt that time *** indicated that he thought the service was unlimited and was informed that it wasn’t*** stated that he wanted to cancel and our agent attempted to transfer him to the account management team to process the cancellation*** declined and said he would call some other time while he looked for another provider
To begin his service, *** had to agree to the ter** and conditions of the subscriber agreement which are found online and it states that customers will be subject to an early termination fee after the first days of serviceShould *** still wish to cancel his service, we will waive half of the early termination fee; unfortunately we will not be able to waive it in full
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

No "service"or slow and spotty "service" for almost a week and I have been on the phone for minutes with no sign of an agent anytime soonOnline tests (I know these arent the most reliable but theyve always seemes somewhat accurate) point to speeds WELL below what I am paying (being robbed) for

April 23, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on December 28, and requested to cancel her service on January 27, *** was subsequently granted an additional days to cancel without penalty. Due to the account being cancelled within the trial period, there is no contractual agreement and the early termination fee of $does not apply***’s account has be credited the disputed amount of $and that amount was refunded to the card on file. We informed *** of our decision on April 23, 2014. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

July 29, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support reviewed all pertinent database records prior to attempting contact with *** ***. Our records indicate that *** ***’s service was activated on May 6, and requested to cancel service on June 13, Due to the account being cancelled outside of the month commitment period, there is no contractual agreement and the early termination fee of $does not apply. The standard cancellation would’ve been at the end of the bill cycle which was July 6, and at that time there was a past due balance on the accountOnce the account is cancelled the order to ship the return kit is generated within 5-business daysWe have credited the account in the amount of $as a courtesy for one month of service and a refund check for that amount will be mailed to *** ***A voicemail was left with our decision for *** *** on July 29, 2014. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

May 21,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File# ***
Dear ***:
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service.
After further review, we have verified the technician did take the equipment back with himTherefore, the unreturned equipment fee doesn’t apply
*** may contact me at the number below with any additional questions
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***r
Executive Customer Support
###-###-####
[email protected]

September 3,
white; margin: 0in 0in 10pt;">*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005- Re: *** *** ***
File# Dear *** ***:
In response to your letter to the executive customer care division of Hughes, it is our understanding that *** *** has some concerns regarding her service
Our executive customer care representative reviewed all pertinent database records prior to attempting contact with *** ***
“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.”
Please be advised when MsStratmann subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled the service prior to expiration of the service commitment periodConsequently, we believe that we have a contractual right to assess these feesHowever, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands *** ***’s frustration and concern After further review, we show there is usage for the months of May, June, July and August
We would like to restore *** *** faith with our service and perform troubleshooting to uncover any underlying issues with her service In light of the difficulties *** *** has experienced with our service, Hughes can waive half of the early termination fee upon cancellationUnfortunately, we will be unable to issue any additional credits to the account *** *** would need to ship back the equipment within days of the cancellation dateA box and a prepaid label will be shipped to the address on file for the successful return
*** *** would need to contact me directly for troubleshooting We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your considerationThank you very much for your consideration Ecole F*
Executive Customer Support
***
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to know exactly what actions MrW*** is speaking about that demonstrates their good faith (because as I understand it, there was and will be no action taken)
Regards,
*** ***

May 5, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear *** ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously contacted *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding his HughesNet service. Regarding ***’s latest concern, we understand *** may not have wanted to subscribe to express repair but as previously mentioned it was suggested and offered to counter the cost involved with dispatching a technician to his locationWithout express repair the cost of that tech visit would’ve been $125.00. Please be advised that even though *** was able to take advantage of the benefit of having express repair, as a courtesy we still have issued a credit to the account equivalent to his last statement invoice for service in the amount of $37.05. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]