Hughes Network Systems

April 22, 2014 *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear **
***: In response to your letter, to the executive customer support division of Hughes, we have contacted *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his service Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on November 8, At the time *** ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes. Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreement While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration and concern. As a result, Hughes will work with *** to insure that his service is operating the way it should be for his level of service*** has been informed that Hughes isn’t responsible for making it possible to access an email site outside of Hughes’ webmail; however our advanced technical support will attempt to troubleshoot and resolve the issue of not being able to access his email server with ***If *** does still wish to cancel his service during his month commitment period he will be subject to an early termination fee as described in the subscriber agreement. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

This company has the worst customer service people that I have ever had the displeasure to deal with No English speakers in their entire customer service staffHughes Net will raise your rates without warning you, and charge you for services that you never asked for, and when you dispute their charges the response is take us to court it's your word against our word If you attempt to leave them before your years is up Hughes Net informs you that their Lawyers will be in touch to sue you for the time they did not receive payments and court and lawyer feesStay away from Hughes Net Broadband-Internet-Phone they are not the Best Rural Internet Provider they are the worse!

July 3, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on February 20, Initially *** was offered a trial period extension on two occasions which resulted in having until May 19, to cancel without penaltyOn May 20, 2014, *** accepted a retention offer for one free month of service and the ability to troubleshoot her computers, and or router with our third party company that provides support on those devicesOn June 12, 2014, ***’s account was cancelled. As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $385.00. Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** experienced with our service, we have issued a total credit of $to her account representing the half of early termination fee and a one month service creditThe final balance on the account is $We notified *** of our decision on July 3, 2014. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

March 31, Dear *** ***:In
response to your letter to the Executive Customer Support division of Hughes,
we have tried to reach out to *** ***.
We have found no notes in our system from any calls from *** ***. The telephone number he provided
in this
complaint is invalid. We also
attempted to reach out to *** *** via the email address in this complaint
with no response. If *** *** has any
questions, he can contact me at the telephone number listed below We have made an honest attempt to reach *** *** but with no valid way to contact him we have no further recourse. At this point, we would respectfully request
that our response to this complaint be accepted as closure to the case. In the event you have any additional
questions or comments, do not hesitate to contact me. Thank you very much for your consideration.Very
truly yours,Nancy MExecutive
Customer Support

May 31,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File# ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** *** has some concerns regarding her service and would like to cancel her account and have the equipment removed.
After further review, *** *** is a *** customer and would need to contact them directly for resolution at ###-###-####
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

I have had nothing but problems with Hughes net1) they change my bill monthly I want it on paper they change it on there own to charge.2) they employees will lie to you write another in the computerfor the last yr it has been the worse customer service and internet I have ever had3) the employees refuse to let you talk to the supervisorsi owned my own business and I know when you ask to talk to a supervisor they have to put them on but not with Hughes net4) they treat you like you are a piece of garbage and not a customerevery month I am on the phone with them for over hrs just to try to pay a bill that should only take mins and that is talking to a live person cause they want to give you a run around and try to make you pay more then what you oweif it was not for me keepng detailed records of when how much and confirmation numbers I would have to repay the months over and over again

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 22, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database recordsOur records indicate that *** ***’s account was activated on June 30, and according to his letter has been having problems with getting his Hughesnet VOIP number ported Please be advised that we have confirmed with *** *** that his number has been ported at this point and his issue has been resolved. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.we did cancel service with hughes net
Regards,
*** ***

I called Hughes Net on August 29th, to cancel my service I absolutely feel like I was harassed by the Hughes Net agent, Simone, when trying to cancel In no uncertain terms, I explained to her that I did not wish to continue with Hughes Net and that there was not anything that could be done or offered to me to continue their service with me The agent would not cancel service until I was forced to answer questions about why I was canceling I simply told her that I hated Hughes Net and their customer service, to which she needed more explanation Since I was not getting through to her, I requested to speak with a supervisor, to which she placed me on hold only to come back a few minutes later to tell me a supervisor was not available She then proceeded, in broken English that was hard for me to understand, to relay all the requirements necessary on my part to return equipment BUT, she said these things very fast and I could not understand her She then read me my cancellation number and hung up on me I feel like she set me up for failure and I also feel like, if I do not get their equipment to them, which I am prepared to do, properly, Hughes Net will charge me additional monies I experienced extremely poor customer service, and felt like the agent was trying to intimidate me into keeping their service I do not understand how this company rates an A plus rating through the Revdex.com

June 26, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear *** ***: In response to your rebuttal letter, to the executive customer support division of Hughes, we have previously attempted to contact Ms*** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her service Regarding ***’s latest concern, to reiterate we fully expect her to receive the service that Hughes says it can deliver which is why it is strongly suggested to troubleshoot the service with the technical support teamThere are no documented speed and web response tests to determine if there is a problem with the service that *** is receivingAs previously mentioned, our records indicate there has been only one technical call meaning there were no other calls to report problems with the service. In order for Hughes to be able to determine if *** has a problem with the service, we have to be able to troubleshoot the serviceIf Ms*** still wishes to cancel her service she will be within her contractual agreement, and an early termination fee will be a valid chargeAll customers have days from the period of activation to cancel without penalty. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

Hughes net is terrible, slow Internet when it worked at all, terrible customer service They charged me an early termination fee when I finally got fed up and cancelled their bad service They lied about the billing and forced automatic payments on me

July 28, *** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005- Re: *** *** ***
File # ***
Dear *** ***:
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that *** *** has some concerns regarding his HughesNet service Our Executive Customer Care representative reviewed all pertinent database recordsRelative to *** ***’s concern, at the time *** *** ordered the service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.”
After further review, our offer stands and we would need to send a technician to *** *** site to uncover any underlying issues with his serviceHughes can create a complimentary dispatch We can also troubleshoot remotely*** *** would need to contact me at the number below If *** *** still wishes to cancel his service; Hughes will waive half of the early termination feeDue to leasing the equipment it would need to be shipped back within days of the cancellation date to avoid being charged an unreturned equipment feeA box and prepaid label would be shipped to the address on file for the successful return of the equipment
We attempted to notify *** *** of our decision on 07/28/ *** *** would need to contact me at the number below to bring closure to his concerns
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your consideration Very truly yours,
Ecole F*
Executive Customer Support
###-###-####

From: *** *** <
href="mailto:[email protected]" target="_blank" "">***>Date: Fri, Aug 29, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
I called Hughes Net on 8-26-T\to give them one more chance to refund total amount. It was after I filed the complaint with Revdex.com. They kept me on the phone for well over min., but said (again) they would refund the remaining amount. On 8-27-it posted to my account. Finally!! I wonder of there might have been some indication to them that I had filed the report?? I did not have a chance to tell them before they put me on hold, however I told them after they came back on the line. So this is resolved-thank you for any assistance you may have provided. I would like the complaint to post for other consumers to see, for their own information and protection. Thank you

One of the WORST experiences I have EVER had with a service that did not provide a solution OR a GENUINE attempt to resolve the situation in a FAIR and EQUITABLE manner I contracted for a business satellite plan with the EXPECTATION that I would be able to work from home thru my employer's VPN and was VERY specific about my needs Latency issues when using satellite internet was never disclosed to me and after two months of trying to work around the issue and being educated BY HUGHESNET "customer service" about this issueI requested cancellation of the service without penalty which they refused They are DECEPTIVE and not forthcoming with COMPLETE information about their service and then attempt to HOLD YOU HOSTAGE to their service by demanding EXHORTATION cancellation fees even though you cannot effectively use their service to meet your needs BUYER BE AWARE!!!! This is a HORRIBLE company

July 21,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File # ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** has some concerns about her account and is seeking a refund
“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.”
After further review, we have issued a refund to ***s’ account of $
*** has verified that she received the refund on her credit card and has no further issues with Hughes
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Sincerely,
*** ***
Executive Support
***
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

December 2, 2016Mr*** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404Re: *** * *** File# ***Dear Mr***:In response to your letter it is our
understanding that Ms*** has some concerns regarding her service Our Executive Customer Care representative reviewed all pertinent database recordsAfter review, Ms*** did pay $for the first month and each month will be $a month plus lease fee of $and applicable taxesThere will be no continued monthly $feeThe current bill is $57.65.We sincerely regret any inconvenience that Ms*** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours,EF*SrExecutive Customer Support***

HughesNet Satellite service is deceptive I can share with you customer complaints regarding how they deceived customers when ordering their service I myself have experienced the same issues Their advertising is inaccurate when they say they have the fastest internet service It is the slowest service next to dial up which is unheard of these days Their advertising should not be aired to deceive customers And, when I called to order their service based on their advertising, their sales team never told me that this service was a data plan with only 10g per month which is their maximum plan A 10g plan would only last a week possibly if you were streaming or downloading movies, videos and such This was never explained I have signed up for their blog on line and I receive at least one complaint every day regarding their poor and deceptive service I have kept all of these complains over the past few months in an email folder and they are always the same regarding speed, depletion of data and how they were lied to This company should not be allowed to deceive customers with their advertising I would be happy to share the many complaints that I have stored on line with anyone that doubts what I'm saying I have a two year contract and to cancel they want several hundreds of dollars to terminate the agreement earlier than due I wouldn't give them another penny of my money as I'm already paying close to $100/month for the worse service I've ever experienced! This company should be investigated Ask their disgruntled customers as an example

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I will pay NOTHING for service that i'm NOT getting,They're free to come get their equipment
But I will NOT pay a penny for it,they broke the contract by not providing constant un- interupted service.I recently got a notice
in the mail $-? (no pay ?),I'm at home M-F 9am to 2:30PM (when I leave for work).Phone ####-###-#### (new / changed companies)Regards,*** *** ***