Hughes Network Systems

The worst internet service ever They are crooks and liars We need to begin a Class Action Lawsuit against them

May 15, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on February 23, and requested to cancel her service on February 26, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not applyHughes’ subscriber agreement contains specific language that states customers must return their equipment“If you cancel within days of activation:No Service Termination Fees will be chargedYou must return your HughesNet modem, radio, and power supply within days of cancellation date or be charged a $Unreturned Equipment Fee ($for the modem and power supply and $for the radio transmitter).”At this point we have created a complimentary dispatch to deinstall the radio from the dish so that her equipment can be returnedIn addition, we have sent a prepaid label so that *** can return the equipment without incurring shipping chargesAs soon as we receive the equipment, we will credit the account in the amount of $and that amount will be refunded to the card on fileWe informed *** of our decision on May 15, 2014. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

June 3, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that the account is registered to *** *** and was activated on April 9, and requested to cancel the service on April 22, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not apply***’s account has be credited the disputed amount of $and that amount will be refunded to the card on file. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

February 26,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** *** ***
File # ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding her HughesNet service and is seeking a refund for prior cancelling which contributed to service not rendered.
After further review the account has been cancelledThere was a refund issued of $to the credit card of file
We attempted of notify *** of our decision on 2/26/If *** has any additional questions she may contact me at the number below
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
From: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like for the termination date to be the last day of the cycle we are currently in and have paid for so the payment for the next month will not be drafted from our accountI would also like to know how the termination fees are settled: are they drafted from the account on file? Or will a bill be mailed for the $175.00? Please let me know this as soon as possible so we can plan our finances accordinglyAlso, please mail the shipping information to where we need to return the equipment as soon as possible because I would like to ship the equipment the day after the termination date.Thank you for your help and courtesy to reach a fair resolution
Regards,
*** ***

This has to be the worst company I have ever dealt with, they LIE, they told me the cost for their monthly service would be $and the first month they billed me for $71, their internet is as slow as any I've ever had, and trying to talk to one of their service reps is agony, they just keep repeating the same garbageI am cancelling my service with them today

May 15, *** *** *** Trade Practice Consultant Revdex.com K Street
Northwest, 10th Floor Washington DC 20005-Re: *** ***
File# ***
Dear *** ***: In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding her HughesNet serviceSpecifically, related to canceling her account successfully After further review, we are unable to locate *** account with the information provided in the letter. We would need the phone number or account number associated with the complaint *** would need to contact me with the phone number below for closure to her complaint We left *** a message on 05/15/advising her of our actions We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your considerationVery truly yours,
*** *** Executive Customer Support ###-###-#### [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: One I have not seen a credit for $Yes they gave tokens but, within minutes signal was slow and never did increase. I use their data usage monitor and it shows I have not gone over their data caps or gone overAll my computers and devices are new and my settings are all done correctlyWith their service I can't download important updates and patchesOnly have good speeds for two days after I've paid billBy the way My monthly plan costs me $137.04/monthDSL is $50.00/monthHughesnet doesn't understand the fact I can't use subscriptions I'm paying for because of their connection problemsThey do promise faster connection speeds and that their faster and more reliable than DSL I'm not getting what I'm paying for, so termination fee should be wavedAlso because ,of the damage done to my siding when they anchored the wiring into my siding and insulationNine screws total for placing the wire, which I didn't agree toThen there's their ugly dish anchored to my house, that I did agree to. My other provider never damaged my siding, they put theirs under the sidingI do understand if the weather was bad and interferes with signalAlso dish is pointed right at our foot tall pine treeI hold firm that termination fee should be waivedI understand how satellite works and I'm tired of being treated like a mnRegards,
*** ***

April 14,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
Complaint ID # ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, we are unfortunately unable to contact *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding his HughesNet service.
In order to bring resolution to *** complaint, Hughes would need the account number or phone number associated with the account*** may email his account information to the email address below putting my name in the subject field or he may contact me at the number below for closure
Hughes is wholly committed to clarifying the nature ***’s concerns and expectations relative to her accountWe look forward to addressing these concerns as soon as possible, and are appreciative of your efforts in facilitating contact with Ms***
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I understand the contract says speeds cannot be garaunteedSpeed tests have already been completed at Hughes net request through their vendor/subcontractorNo problems with my computer were found and seems to just be poor serviceI am not going back and forth with the issue and at this point I am just going to pay the feeIt is unlikely I will ever recommend hughesnet to anyone I know due to the lack of concern for the consumer and the misrepresentation of the quality of serviceLike I said beforePaying for MBPS and getting .4mbps at best is below what any consumer would expectThanks!
Regards,
*** ***

I paied for Mega Bites (MB) a month And for a year I only received Mega bites (Mb) For those that dont know computers, MB Is equal to Mb I paid $for service After multiple calls throughout the year of extremely bad service, it took me having a loyer recording our conversation and speeking up during our calls to get the service cancelled and cancelation fees waived It took hours on the phone My loyer almosed sued them for thousands This company is a complete rip off and if u search the net, they have multiple loyers suing them for horiable service

May 5, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear *** ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact *** to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service. Regarding ***’ latest concern, please be advised that an order has been successfully created to have a technician come out and deinstall the leased equipment at no cost to her.The technician can’t return the equipment on her behalf, but if *** hasn’t received a return kit we can mail a prepaid label and *** can use any box of her own to send the equipment back at no cost to her.Once the equipment has been returned, we will be happy to credit the account so that it reflects that we have received the leased equipment and bring the balance to $0.00. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 12, *** *** *** Trade Practice Consultant Revdex.com K Street
Northwest, 10th Floor Washington DC 20005-Re: *** ***
File# ***
Dear *** ***: In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding her HughesNet service After further review, our customers pay their service a month in advance*** monthly service date is the 18th of every month*** has been charged for the months of February, March and April to date In light of the issues *** had with being advised she would not be charged for the 1st month of serviceHughes has issued a credit to the account of $
*** may contact me with any additional questions We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your considerationVery truly yours,
*** *** Executive Customer Support ###-###-#### [email protected]

This is just an awful internet service providerThey get you in with a cheap rate, but then you have very little internet accessSo you end up paying the way to high price trying to get good download speeds that just aren't thereSo then you find a different service provider that actually works for you, and Hughesnet charges you $just to cancel their overpriced awful service! Don't do anything with this company!

I could not get Hughes Net to work most of the timeI could not stay on the internet even if I finally did get on itI had to constantly refresh with out much luckI had to cancel because I was not receiving the service I was paying forThey charged my credit card $ 385.00and that's after I told them not to charge any more charges to my cardThey said that I signed a contract to pay a cancellation fee, but it was their contract and they are suppose to provide a serviceWhy is the contract only one sidedI am suppose to continue paying for a service I am not receiving? The second month I finally was able to check my usage and on the second day of the new billing cycle they said I used 53% of my allowance ( Impossible) The week I had the service installed the Techwho installed the dish shows up at my home a few days later and said there was a service call, I did not call themHe goes to the dish and then comes back and said my dish was bent and customer service recommends I buy another dishHe said that I was responsible for buying another dishHe told me at the initial install that he just sent back or dishes because they were bentThis is a scam I did nothing to the dishHe said even if it was an act of God I was responsibleThere were no marks on the dish there is no way that dish would be turned inward without a mark on itCustomer service, when I tried to complain about them charging my card after being told not to he would just be silent and I would have to ask him if he was going to talk to me he said I'm listeningI asked him to let me talk to a supervisor if he was not going to talk to me, but finally I just had to hang upWhen he did talk he said he had no record of me calling beforeI asked him then how did I cancel the service if I had never called beforeWhen he realized how obvious of a lie that was he said Oh, I see where you called beforeIf you sign a document to let a company automatically hold out a monthly payment they should not be able to charge your card when you tell them not to charge anything else to your cardThe credit card cosaid I could dispute the charge after the cocharges my card, but they could not stop the charge from being madeThen the credit card cowould decide the outcome of the charge

June 29,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File# ***
Dear *** ***:
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service.
After further review, the technician is not required to return ***’s equipment*** is responsible to return his own equipment
Hughes will send a pre-paid label for *** to return his equipment*** will need to find a box big enough for the modem, power supply cord and radio to fit in successfully
*** would need to notify me once the equipment is return to have the balance of $credit to the account and reflect a $balance
While ***’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

June 27, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
*** In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matter. It is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that *** ***’s account was activated on October 15, and initially requested to cancel her service on May 23, but the account wasn’t canceled because there was an agreement to suspend the service If *** *** wishes to cancel the account it needs to be canceled with our customer support because at this point the service is still activeIf *** *** does cancel, there is no contractual agreement and the early termination fee of $does not apply since it’s beyond the month commitment period*** *** disputed her last payment of $from May 26, with her financial institution and that amount was applied to the account as a debitThere was a credit balance at the time that amount was placed back on the account leaving a current balance of $49.80. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

I had HughesNet install internet at our home in Bernalillo NM in FebWas not pleases with the installation because he had it enter our home through the stucco and did not caulk around the cordI noticed that about week later because ants were coming in through then hole Had to go to the store to buy caulk.Dec''iided at that time not to complain to them Then I didn't get my email every day it would be at least days late I called them several times to tell them about that, but it never did not improve and I missed a few emails that were very important to have had on timeSo we finally decided to cancel our business with them I was told I would have to pay a cancellation fee That's when I decided to file a complaint with Revdex.com They better not charge me for cancelling with them Also cannot remove the radio or the tower from our roof to return to them because I have a bad knee and am yrsold I cannot climb on the roof My husband is very ill and cannot do anything I told them that & they have not answered my note