Howard Johnson

Thank you for notifying our office of the concern filed by [redacted], at the Howard Johnson property located in Peteresburg, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Howard Johnson experience. You can count on our team to help resolve Mr. [redacted]'s concerns. We apologize that the property did not meet Mr. [redacted]'s expectations of Howard Johnson high standard of guest service. Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $84.37. If you need any more information on this matter, please contact me directly at [redacted]. [redacted] Customer Core Representative

Hello,   Thank you for contacting Howard Johnson Customer Care.  I am truly sorry to hear of your experience.  To better assist you, would you please provide us with the address of the property you stayed at? Once we receive your response with the requested...

information we will submit your concern to the property for their assistance in resolution.   Thank you for choosing Howard Johnson Customer Care.

Guest is still here so I guess she is ok with the why the hotel is. She even continues to pay for more nights. Case closed.

Complaint: [redacted]
I am rejecting this response because I have spoken with the manager and have been able to resolve the issue.
Regards,
[redacted]
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Thank you for staying at Howard Johnson Hotel Newark Airport. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as...

possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and has been addressed.We tried to contact you but somehow it couldn’t go through. Hotel charged you $191.20 on your debit card. But some times on some bank/debit cards hold some extra money. We already release $15.00 from our end. It takes 2-3 business weeks depends on your bank to fall off the pending charges.In an effort to compensate you for your experience, we would like to refund 1 night parking charges $15.00. You will able see the credit of $15.00 on your bank account in 2-3 business weeks. Hotel will email you the refund receipt as well.Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Revdex.com spoke with the business on 7/1/15. The business indicated that they intend to resolve the issue with the customer directly, and called and left a message for the customer on June 25. They stated that the customer can call [redacted] and give reference number [redacted] to follow up with this...

business about this concern.

Complaint: [redacted]
I am rejecting this response because:
Date Sent:...

4/20/2015 9:22:18 AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it is not satisfactory to me and his disregard about the state of the room is just incomprehensible to me. I have the emails that he sent me and I have pictures of the room and the state it was in. He said we had the option to check out, but we were never advised of this. The only way to satisfy this with me is to fully refund my money. I have emailed you the pictures of the room in a separate email as they are on my phone. It took him almost three weeks to get back to me about this and that is only after I called corporate office three times. He also lied to me about leaving a message on my phone. My husband and I had our phones on us all night and neither on of them rang. I am almost sure I am not the first person to complain about this place, and sadly I am sure I wont be the last. Please do something about this place.   Regards, [redacted]

This hotel isn't affiliated with Wyndham Hotel Group.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it is not satisfactory to me and his disregard about the state of the room is just incomprehensible to me. I have the emails that he sent me and I have pictures of the room and the state it was in. He said we had the option to check out, but we were never advised of this. The only way to satisfy this with me is to fully refund my money. I have emailed you the pictures of the room in a separate email as they are on my phone. It took him almost three weeks to get back to me about this and that is only after I called corporate office three times. He also lied to me about leaving a message on my phone. My husband and I had our phones on us all night and neither on of them rang. I am almost sure I am not the first person to complain about this place, and sadly I am sure I wont be the last. Please do something about this place.   
Regards,
[redacted]

THE HOWARD JOHNSON(CHARTER HOUSE) HAS A BAR LOCATED INSIDE THE HOTEL. THE BARTENDERS HAVE HORRIBLE ATTITUDES AND LOOK TO CAUSE PROBLEMS. I HAVE NEVER BEEN TO AN ESTABLISHMENT WHEN THE MOMENT YOU WALK IN THE DOOR NEGATIVE ATTITUDES COME FROM EVERY DIRECTION.

Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted], at the Howard Johnson.   We are sincerely sorry to hear we did not
provide the guest, with an excellent Howard Johnson experience. You can count on our team to help resolve your...

concerns. 
 
Knights Inn is committed to assuring that all of its properties provide good service and
quality accommodations. We would be happy to assist Mr. [redacted] on resolving his
concern.  Please provide the following information to help us expedite the process: 
Address of the property. 
As soon as we receive this information, Knights Inn Customer Care will look into this
further and respond back. 
If your office requires any further information regarding this, please contact me at ###-###-####. 
Sincerely, 
[redacted]
Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The address is:  [redacted] Saint Augustine, Florida 32084
Regards,
[redacted]

Review: During my stay at the Howard Johnson Inn hotel on Wednesday July 17, 2013 I had a very disheartening experience. My room was not clean at all, it reeked of cigarette smoke, there were teenage thugs hanging out in front of my hotel room who continued to bang on my room door throughout the night. The hotel staff was very rude and as I was preparing to leave and sat my luggage in the hallway to load into my car and as I went to the lobby and came back to the room I noticed that my luggage was missing. I asked the hotel manager where my luggage was and I was told "probably thrown away". Also my work uniforms were stolen from my "locked" hotel room and the hotel manager wouldn't grant me access to the room to gather my belongings. Also the next morning the manager sent an inappropriate text message to my cell phone.Desired Settlement: Monetary replacement for stolen clothing and written apology for inappropriate behavior.

Review: bed bugs found in room 310. my partner and I were both bitten. maneger offered $68 refund.Desired Settlement: refund for what we paid and a free nights stay.

Review: I do not understand why this Inn is still operating. The Revdex.com is strongly advised to visit this unlivable place. It is obvious the owners of this Inn does not know any better and think this is the way people should spend their nights. The bathroom was horrific. The molded ceiling, the filthy tub and toilet was totally nasty. I could not touch the coffee maker. I strongly feel the bed sheets were not changed. I would not bring a "one night stand" to this Inn. This establishment needs to be demolished and rebuilt after the roaches find a new home.Desired Settlement: Revdex.com needs to review the Google reviews along with a visit to the Inn. On-line this establishment is listed 1.5. The Wi-Fi was not operating and the request for a refund was denied. I have photos of the bathroom (tube and toilet) and coffee maker. TOTALLY UNSATISFACTORY. BELOW ZERO. This INN needs to be closed immediately.

Consumer

Response:

Revdex.com spoke with the customer who indicated he is seeking a refund of his night spent at the hotel.

Review: Arrived approximately 8 pm April 25, 2015. There were 4 of us and 2 with disabilities. As it was late because of lack of available hotel accommodation in Ashland or Richmond where we intended to stay, due to Cheerleading competition in [redacted] and [redacted] in Richmond, and we were all exhausted and should mention 'seniors', we decided we needed to stay at first available hotel which was the Howard Johnson in Petersburg, VA It took over a half hour to register as only one clerk and she had trouble with printer. Also she was very flustered as other people waiting. the rate charged for the room was inflated at $84.37 incl tax. for our room. the other two people got their own room. Our room was musty, and the bathroom was not clean. There was sm in the tub and it looked like mold along floor. The chair in the room had stains on it. The clock did not work. Because of extreme fatigue we looked at the bed and sheets appeared to be clean so we stayed hoping there were no bedbugs. We did not use tub because of it being unclean. We were dismayed and determined to report it. Online there are many horrible reviews about this hotel and even the Head office of Howard Johnson so we thought there was no use to try to add one more apparent complaint to the many already filed. We decided to instead report this to the Revdex.com with the hope that somehow a change is made especially with the head office of this hotel chain. They apparently don't care.Desired Settlement: We would like to know why the condition of this hotel remains the same in spite of the many many complaints, and to know why it has not been investigated for unclean environment. We would also like to know if the Revdex.com has declared them to be unaccredited. We do not expect any refund though it would be nice if the hotel chose to do so., but that is not the purpose of this report. Howard Johnson hotels used to be looked upon as a reputable chain of hotels.

Business

Response:

Revdex.com spoke with the business on 7/1/15. The business indicated that they intend to resolve the issue with the customer directly, and called and left a message for the customer on June 25. They stated that the customer can call [redacted] and give reference number [redacted] to follow up with this business about this concern.

Business

Response:

Thank you for notifying our office of the concern filed by [redacted], at the Howard Johnson property located in Peteresburg, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Howard Johnson experience. You can count on our team to help resolve Mr. [redacted]'s concerns. We apologize that the property did not meet Mr. [redacted]'s expectations of Howard Johnson high standard of guest service. Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $84.37. If you need any more information on this matter, please contact me directly at [redacted] Customer Core Representative

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I recently rented a room at the Howard Johnson on [redacted] on 3/9/15. I checked in at 9am and the manager at the front desk tells me 60.00 was my total. I told him I had just looked at the website and it said 45.00 was the rate. After being caught in a lie he then reduces the price. I went to my room and I should have known the room would be nasty because as I was walking up the stairs there was a used condom as well as cats roaming around. I went to my room and upon opening the door I saw two stink bugs hanging from the ceiling as well as a strong musty smoke odor. I tried to deal with it even though I was disappointed at this time. There were huge dust and lint collections running along the edge of the carpet. The last straw was when I went inside the bathroom and saw a roach. I took pictures of every bug in the room and went back to the front desk to get my money back. The manager said that he was not going to give me a refund even after showing him pictures of the roach and stink bugs and explaining the bad condition of the room. After that he never says another word or even acknowledge my prescence instead he puts a sign up that says that he was busy and be back in five minutes. He ignored me and the other employees did as well. He kept my 55.00 I paid for the room as well as the key. I havf video as well as pictures for proof.Desired Settlement: I would like to recieve my 55.00 back since I returned the key and didnt stay.

Business

Response:

Your refund check for $55 was mailed to you on April 6.

Review: Good evening,On April 16, 2013 I stopped at that Howard Johnson because I had a coupon stating that the rooms were $39.99 + taxes but the person at reception said these rooms were on the second floor (he said the second floor was closed)and that I was to take a room at street level.He charged me $67.65 U.S. eventhough today (May 9th) their Website specifies that rooms are $43.19 for a king size bed) and since I had driven from West Melbourne, Florida (about 13 hours), I needed to rest and sleep because I am an handicapped person.The room I was given was disgusting, the floors dirty and I'm positive they had not changed the linen on the bed. The bathroom was filty, enough so that I did not take a shower. I'm allergic to dust (7+) so I could not sleep very much and spent the night sneezing.I just called reception (about 30 minutes ago) and asked for a credit on my U.S. [redacted] with a US address when I go to the States) but he said he would not give me a credit and he did not care if I contacted you. I also had an ordinary full bed that I did not really feel like sleeping in but I was dead tired.Desired Settlement: I would like a credit of $25.00 on my US [redacted] for all the inconvenience caused to me and mainly because of the bad state of the room.

Business

Response:

Dear Contact:

Thank you for notifying our office of the concern filed by [redacted], at the Howard Johnson property located in Petersburg, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Howard Johnson experience. You can count on our team to help resolve your concerns.

To assist Mr. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact [redacted] by June 26. As a company, we’re committed to delivering a great experience with every stay with us.

If for some reason his concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs.

Count on me,

Customer Care Specialist

Review: My Soldier stayed at the hotel for 5 days and was charged 2 weeks in hotel fees. The receipt that the hotel gave him stated they would refund him $606.55 but his actual credit card bill showed the full price of 2 weeks. Called the hotel and talked to several people AP(receptionist), Mrs. [redacted] (accounting) and the manager once on over the phone. We've been trying to get this issue resolved but with no luck and now the solider is being charged late fees because the hotel refuses to remove the charges. I currently have the recipet that states he will be refunded the money and the current credit card bill that shows other wise. At this point we feel they should first refund the soldier the funds and secondly pay for the late charges since they are the actual cause of it.Desired Settlement: Hotel remove the charges off the credit card and pay the late fees associated with it since they are the ones at fault.

Review: On Thursday 12/24 my husband and I attempted to check in to the above mentioned hotel. My reservation was pre-paid by my NETSPEND CARD in the amont of $196.24. When the gentleman behind the desk found I had no more room on my card for an additional charge for a room security he asked if I had $20 for a security deposit. I attempted to give him a $20 bill. That's when his manager appeared ( who I now know is also the owner). He took one look at my African- American husband and said, "No, we are going to need a $50 deposit, surely you have another credit card." I explained that I did not and could not give more than the $20, because I needed money for my trip. He then told me I could not stay at his hotel. This is where things went very wrong. I immediately asked for a refund since he was denying my stay. He said absolutely not. I asked him to run my card so I could sign a refund slip, he also refused. Names were called. He told me to "[redacted] off", told my husband to keep "that [redacted] on a leash" as well as some other rudes comments. I admit I was no angel, I verbally retailiated out of pure shock of the words he was calling me. This trip was paid for by my mother because I just completed breast [redacted] treatment and my son was home from college. This was supposed to be a special visit. This manager not only insulted me but also completely ruined my few days with my son. In addition, he made a copy of my drivers license, never returned it to me and to this moment lies about its whereabouts, so I am driving without a license until I can get an appointment for a replacement, not to mention having to pay the fee for a replacement. Also, he has only credited $117.04 of my charges, stating he is keeping the remaining $79.20 as a " no show" fee. This is completely assinine as I was there to check in, not a no show, not a cancellation. He refused to give me my pre-paid room becase I didn't have $30 more dollars for his room deposit, which let me remind you increased from $20 to $50 once he saw the nationality of my husband. In my 42 years I have never been treated or spoken to like this by anyone. The man should never be in a customer service position,let alone be in the hospitality field, but I imagine since I am told he is also the owner he will continue to degrade and demean his guests as he wishes. I simply want the balance of my refund of $79.20 because I did not cancel, I did not "no show". Had a kind person behind the desk assisted my husband and I, I'm confident things would have gone very differently. Sadly enough, my in-laws had used the Howard Johnson chain for their annual reunions for many years now. After this debaucle I can assure you they will be finding new accomodations. Please investigate and review the situation and contact me with a resolution as soon as possible. Being an un-employed cancer patient is hard enough on my family, I don't need nasty hotel owners stealing the little money my mother forwarded to me to try to help me enjoy holiday time with my family. Sincerely, [redacted] ###-###-####Desired Settlement: Refund the balance of my reservation since I never stayed for a second, nor did I cancel or no show. Total remaining amount is $79.20.

Business

Response:

This guest had booked a non cancelable non refundable reservation thru third party website. On the website under hotel condition it clearly states a valid credit card or cash deposit is required. Upon check-in the guest presented a credit card to cover the deposit. The credit had no funds and it declined. We told her the deposit for a smoking room is $50 and Non Smoking room is $150. She told us she only had $20 cash to pay for deposit. We told her we would need $50 minimum deposit to check her in. At that point she became loud started yelling and cursing at me and my staff. She started to make racial remarks and told us to go back our country. I told her I am a proud US citizens and I told her if she did not behave in proper manner we will ask her to leave the property. At that point she reached over and punched the monitor breaking it.

I asked male who was with her to take her off the property, or we will be calling the police. I also told him to call the third party website for a refund, since they are ones who has charged her credit card. At this point the guest has caused property damage in the amount of $450 and not paid for it.

Sincerely