Howard Johnson

My wife , myself and our year old grand daughter checked into this hotel after a long hour driveThe first red flag should of been the sign in big letters stating NO REFUNDS ON ROOMSThe overwhelming stench in the hallway and the wallpaper hanging off the walls followed throughout our walk to our roomWhen we opened the door, we were horrifiedThe odor was so gross,only half of the lights worked, the toilet paper rack was missing from the wall, no toilet paper to be found,exposed wires ,no smoke detector, security lock on the inside of the door broken off, empty *** box hanging off wall in dispenser,wallpaper hanging off walls, baseboards along bottom completely off, pillows were like stuffed socks or rags, filthy floors, and the list goes on and onWe went to the office and told the clerk the room was disgusting and wanted anotherShe reluctantly gave us another room a couple doors down from the firstIt was no better!! By this time, it was after 10:p.mWe decided

Complaint: ***
I am rejecting this response because:This is a Howard Johnson hotel part of the Wyndham group The Howard Johnson Wyndham signage was inside the room This was a feeble response to the conditions of the hotel
Regards,
*** ***

I booked a hotel room here, and when I arrived I did not get the room that was advertisedThe colors of everything were completely different, tables/lights were not where they were advertised to beThis wouldn’t have been an issue, if the room weren’t disgusting! Ther was a red stain on a counter (which looked like blood to me), cobwebs, roaches, other bugs, and the bathroom was both missing tiles and moldy throughoutThe bath tubs shower would pour burning hot water out the bottom that actually burned my year old nieceThere was an apparent cigarette/marijuana/mold smell throughout the buildingWhen I spoke to the person at the front desk he gave me my money back for the night I was cancelling, but would not accommodate me for the night that we actually stayed and I was told they couldn’t do anything to help meOur back screen sliding door would not lock and I did not feel safe leaving my belongings in the hotel, so they stayed in the carThe hotel was not helpful, or caring,

*** *** from the company has informed the Revdex.com that you were refunded on 9/28/2016, in the amount of $and some change

Guest was refunded for her night stay

With reference to complaint of *** * *** ID ***, guest had booking for smocking room and at the time of check in also they asked for smoking roomIn smoking room howsoever you clean smoke smell
can not be eliminated fully that guest should understandWe clean our room throughly when guest checks out and change all the linens, blanket while making the bedsWe do carpet shampoo every monthWe did our best to make our guest happy by giving new linens they asked forGuest paid cask at the time of check in and it is our management policy not to give any cash refund but our corporate office will mail check for the refund amount with in weeks timeGuest asked to check out day earlywe explained to them about our management refund policy and check for $has been mailed to guestWe can not refund money the night guest stayed in hotel and there is a rate difference for Saturday and SundayWe refund to the guest for theSunday night as per the rate on their bookingThanks and for any question email us we will be happy to response you at the earliestBest regards
*** ***
(Manager)

To Whom it may ConcernThe guest had checked into the hotel and paid room and tax and $deposit. The following morning another person came to the desk asking for the deposit. we advised him that we can only refund the deposit to the registered guest. Upon inspecting the room we
found the night stand to be damaged by cigarette burns. We asked the man who was asking for the deposit what happened to the night stand he stated he was half asleep while smoking and missed the ash tray causing the damages. When the registered guest came to pick up the deposit later in the day, we told her the damages caused in the room was $400, she refused to payThe hotel did not refund her deposit it kept as damages. When someone rents a hotel room they are responsible for any damages or missing items from the room as a registered guest. If you need any further information please contact me at the hotel.Sincerely*** ***
***

Hello, Thank you for notifying our office of the concern filed by *** ***, at the Howard Johnson property located in Beckley, WV. We are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experienceYou can count on our team to help resolve *** *** concerns Customer Care has told *** *** that she would need to provide her bank statement or some kind of receipt in order to move forward After telling *** *** that she disconnected the callWe tried calling her back and leaving multiple voicemails but she hasn’t retuned any If you need any more information on this matter, please contact me directly at *** Thank you Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes they put it on a old per pay card that we don't have any more and I tried to tell them that but they said that was not there problem.
Regards,
*** ***

thank you , the issue has been resolved to my satisfaction

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Matthew & Rachel [redacted]

thank you , the issue has been resolved to my satisfaction.

Company's response below.
From:[redacted]
Date: Wed, Oct 22, 2014 at 11:20 AM
Subject:[redacted]
To: [redacted]
Dear Contact:
 
Thank you for notifying our office of the concern filed by [redacted], at the [redacted]...

[redacted].   We are sincerely sorry to hear we did not provide the guest, with an excellent [redacted] experience. You can count on our team to help resolve your concerns.
 
[redacted] is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist Ms. [redacted] on resolving her concern.  Please provide the following information to help us expedite the process:  Address of the property.  As soon as we receive this information, [redacted] will look into this further and respond back.
 
If your office requires any further information regarding this, please contact me at ([redacted].
 
Sincerely,
 
 
 
 
 
[redacted]
[redacted]
Wyndham Hotel Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I will accept the offer from Howard Johnson.  I apologize for the delay as your email went into my spam folder.Sincerely [redacted]
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Wildwood, NJ.     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care would like to offer you a check in the amount of $132.35 for 50% of the 1st night. Please advise if this is acceptable. For any additional compensation you will need to work withthe property or third party. .   Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I did ask my friend to check out of the room for me, I can assure you I left the room undamaged.  I was only in the room long enough to shower and change clothes. I dont think the picture I was shown on the smartphone was of my room,[redacted]. Because I asked them to escort me into the room to see the damages and they refused.  I was told originally that items were missing then they changed the story to say I caused them damages. I am thinking that while I managed College Village Apartments a few years ago Mr. [redacted] was a tenant of mine while finishing college.  I believe we did not refund his deposit due to the condition of his unit upon move out. Its my opinion that he too remembers me, so he is retaliating.  I have not done any damage to the property and would like my deposit back or I will take him to small claims to end this game. Thankyou , [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

In reference to the above complaint ID [redacted] we’ve refunded Rachel [redacted] the $249.62 in the amount of her stay.  A check was issued on Saturday for that amount.

Revdex.com spoke with the customer who indicated he is seeking a refund of his night spent at the hotel.