Hecker's Auction Service

The agreement you signed clearly states a $early termination fee This is standard with all of our merchants We have been in business since and have Never had a trial as you are stating

In response to the recent complaint from E*** Hyun-this merchant signed up for service with United Payment Services in August of 2014. The representative never told the merchant that her current account would be terminated if she didn't sign up or switch to our company. Once she
signed up for service with United Payment Services, she was advised to contact her previous processor to obtain account closure procedures. If the merchant never contacted her previous processor to close and stop the billing, they would continue to bill monthly fees to her bank account. E*** would have been seeing a debit to her bank account each month since August of but never called until now to find out what it was for. We received a call from E*** in January to close out the account with United Payment Services. Her account was closed with United Payment Services and the billing was stopped as of January 6, 2016. We received a call yesterday from E*** asking why we were still billing her. At that time, we advised her that United Payment Services wasn't billing her and the debit she sees is most likely from her previous processor. Due to this, United Payment Services will not refund any fees billed from another company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***Please find attached our letter regarding ID ***Thank you. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I have been in contact with
US Vital which is a site that is somewhat like a middleman for VitalChekI still suggest US Vital find some way better more efficient to let people know they are at a site that only forwards your information onto VitalChekYou can do this through VitalChek directly and save yourself $52.00, PLUS if you go through US Vital it will take OVER a month to get your birth certificate (or possibly any other vital record you are needing) -- RIDICULOUS! -- I truly believe I went through VitalChek directly BUT according to them somehow I accessed US Vital's site -- I have no ideaVitalChek is the company that told me I should call and make a complaint because a lot of people are going through this same situationI will say the lady I spoke with at US Vital "***" was very kind and helped me out tremendously and they refunded my moneyI will say it takes a while to get someone though - BUT leave the message!!! don't hang up or it will not get resolved, US Vital makes lots of phone calls and most of the time are busy on other calls -- SOO you must leave a contact number and your reason for callingThey will eventually call you back
Regards,

August 1, ID number *** Dear *** *** The client’s concerns have been resolved during a telephone conversation he had with one of our Customer Service agents today, August 1, We take the privacy of our client’s information very seriouslyOur email is
secure We do encourage anyone using our services to review our privacy policy Yours truly, *** ***

November 20, 2017 ID number *** *** *** *** Our records show the clients order was received and submitted for processing on July 3rd We receive a large volume of calls each day and have no record of receiving a phone call from the clientWe are unsure how the
client received a busy signal as our calls are answered or they are directed to voicemail if the agents are on another call On our websites Contact Us page we provide a fillable form the client can submit for any enquiries of their orderWe do not have record of receiving an enquiry from this client. Our Cancellation and Refund Policy states: "We are a service oriented business, committed to the highest quality in customer serviceWe cannot provide refunds or cancel an order for any of our services as all vital records are reviewed and processed upon receipt." As the application had been submitted for processing we are unable to provide a refund Our company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” The complainant has submitted both a complaint and a customer reviewIf possible, we would like the review removed as we have addressed her concerns in our response above Should you or the client have any questions or require any additional information, please feel free to contact our office. Yours truly, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The email sent to the company was over a week
after an email was due requesting additional information. The response was inadequate given the nature of the request and the website assertion that I would hear from them within hours (Days). Therefore they are in breach of contract as implied by the website and a refund is due. The order confirmation Stated:YOU WILL NOT RECEIVE YOUR CERTIFICATE IF ID REQUIREMENTS ARE NOT MET (1) Check your e-mail in a few daysDON'T FORGETFind and Open the confirmation email (check junk email folder too) Read and follow instructions about ID requirements Send in your ID (2) Check your email again over next few days The ID you sent may not have been accepted (unclear, too dark, wrong type, etc.) Resend ID if you receive an email asking you too (3) Receive your certificate after acceptable ID received In approximately - days if UPS delivery option choosen In approximately - days if regular mail delivery option choosen If you have any questions about your application, please contact us at *** You will usually receive response faster then by telephonePlease allow up to one business day for a replyUSVitalRecords.org Online Processing Division www.usvitalrecords.org/checkout/contact.aspx Phone Number: *** NO ADDITIONAL EMAIL WAS RECEIVED until over a week later AFTER I contacted them.Regards,
*** ***

Complaint:
I am rejecting this response because:It is untrue that fees and cancellation fees were disclosed at any timeDuring their sales and application process, the only fees which were disclosed were the actual percentage fees for processing transactions per transaction. Furthermore, I did not use this businesses' services at any time, nor did I cancel an account; they simply took money from my bank account without my permissionAnd yes, they took funds under a different name so I was not able to block them through the bankWhen I spoke with them last, they admitted that they took money under a different nameThis company has a multitude of negative reviews and complaints for a good reason
Regards,
K*** ***

We have looked into this matter and see that at this time we have received a billing dispute from the client's credit card company As we pride ourselves in customer service the client has received a full refund of our administration fee.Should you or the client have any questions or require any additional information,please feel free to contact our office

I am rejecting the rejection as the merchant actually stated he signed the agreement and agreed to feeswe offer refunds to merchants on a Daily basis when we did something wrong or feel it is the right thing to doin your case we feel it is best to not offer a refundfor you to make generic global statements is outrageous and slanderouswe have over merchants and wouldn't have so many happy merchants without being practical, fair, and courteouswe tried our best with you and am sorry it did not work out