Hecker's Auction Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,I filed the above case in April. I put the charge in dispute on my credit card. Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this. That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from *** of this company. She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March. Her phone system is working just as it has been each time I call. There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is. They should be shut down.Regards,Hello,I filed the above case in April. I put the charge in dispute on my credit card. Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this. That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from *** of this company. She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March. Her phone system is working just as it has been each time I call. There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is. They should be shut down.Regards,

Dear *** ***Please find attached for your convenience a letter regarding ID number ***Thank you.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
For your reference, details of the offer I reviewed appear below
I was able to review the response. When I received a phone call from them after I filed the complaint they indicated if I had not filed a complaint they would work with me. They also indicated that they were mailing the certificate and were still within their days. They indicated it was mailed June Today is July and I still have not received it. I don't expect to. Please attempt to log my complaint even if I do not receive my money back so that this may not happen to anyone else by this company Thank you *** ***

Dear *** *** Our records show the client called our office requesting to cancelOne of our customer service agents spoke with him and went over our cancellation and refund policy with himWe also had email correspondence with him where we provided him with our cancellation policy and
that our clients must agree to our terms of service prior to submitting their order We are a well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” Our Cancellation and Refund Policy states: "We are a service oriented business, committed to the highest quality in customer serviceWe cannot provide refunds or cancel an order for any of our services as all vital record orders are reviewed and processed upon receipt." As the application had been submitted for processing we were unable to provide a refund. Should you or the client have any questions or require any additional information, please feel free to contact our office. Yours truly, *** ***

Complaint:
I am rejecting this response because:If doing the right thing is outside the scope of
your contract then I want everyone considering doing business with you to know this I want them to know that you cannot be trusted Trust involves doing the right thing even when your contract might say otherwise I speak from experience.I have clients who ask me to refund fees that technically I don't have to I could pull the same nonsense and tell them to go read their contract Well, as we all know, contracts are completely one sided to protect us (the business) from litigation But some of us forget that just because the contract gives us the right to screw everyone doesn't make it right If you want to be a trusted business you must always remember that your contract is there to protect you from unscrupulous customers - not as a means to take advantage of everyone Contracts are not there to prevent us from doing the right thing!And I don't appreciate a response that denies the issue of salespeople making promises and then suddenly disappearing That's garbage too Take some responsibility for your employees/contractors Don't hide behind a contract If someone on your team says something that they shouldn't have said, own it Take responsibility for it Yeah, it may cost a little, but it's the right thing to do Live with integrity.
Regards,
R*** ***

Dear *** ***,Please find attached for your reference the response letter for ID number ***Thank you. *** ***

Dear *** ***, Please find attached our response letter regardind ID 12518156. Thank you.*** ***

March 26, ** *** ***
*** *** *** In order to use our services, the client would have had to choose our website in order to fill out an applicationWe are a well-established, respected company, that has successfully assisted many clients during our many years of business
Our company is one of many private companies that assists in the application process of ordering vital documents.We do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” We encourage the complainant to revisit our site to review the information we provide on our website including our terms of service and privacy policy Our Cancellation and Refund Policy states: "We are a service oriented business, committed to the highest quality in customer serviceWe cannot provide refunds or cancel an order for any of our services as all vital record orders are reviews and processed upon receipt." As the application had been submitted for processing we are unable to provide a refund. Should you or the client have any questions or require any additional information, please feel free to contact our office Yours truly, W*** ***

Dear *** ***Please find attached a resolve letter regarding ID ***Thank you. *** ***

We have been successful in resolving this matter directly with the client on April 26thUnfortunately at the time he attempted to contact our office our telephone system was downWe had responded to his email and based on the question he asked it appeared he did not apply with our office.The
client is pleased with the results of our conversationThe issuant has informed us that he would be happy to retract said complaint.Should you or the client have any questions or require any additional information, please feel free to contact our office

Dear *** ***: Our records show we have attempted to contact the complainant on December 18th via email and on December 19th and 27th by telephoneIn our email correspondence we explained our Cancellation Refund Policy states: “We cannot provide refunds or cancel an order for any of
our services as all vital record orders are reviewed and processed upon receipt.” All client information is kept secureOur privacy policy states: “We do not collect, use or disclose your personal information for any other purpose than those identified below, except with your consent or as required by law.” Should you or the client have any questions or require any additional information, please fee free to contact our office. Yours truly, *** ***

Dear *** ***Please find attached for your convenience the letter of resolve for ID ***Thank you

We had looked into this matter and our records indicate that the client's application was on hold with our office as there was information we needed to go over with her prior to submitting the application for processingWe spoke to the client in the afternoon of July 27th and got the information
required to move forward with her requestThe application was submitted for processing the next dayWe have looked into the status of the certificates and the client should now be in possession of them.Should you or the client have any questions or require any additional information,please feel free to contact our office

Dear *** *** The clients order was received and submitted for processing on October 24, We have no record of previous phone correspondence with the clientAs the order is over days old we are unable to provide an online status updateWe request that the client contact our office to
receive information on how to obtain the status of her orderPlease find our toll-free number below for our Customer Service departmentToll-free Number: *** Yours truly, *** ***

We are rejecting this complaint due to inaccuate allegations and having written and signed confirmation of all terms and conditions

We have been successful in resolving this matter directly with the client on March 24thDuring that conversation the application had been canceled through our office and no charge to the client's credit card was ever made.Should you or the client have any questions or require any additional
information, please feel free to contact our office

Dear *** ***Please find attached a response letter regarding ID ***Thank you.*** ***

Complaint:
I am rejecting this response because:This business did not disclose their fees and cancellation policy when they took my applicationAny other company whom I have dealt with has made full disclosure before any contract was madeUnited Payment Services may state that they had a "signed" contract, however the terms were never made clear and their sales people were deceptive in stating only the percentage amounts for credit card charges, never the fees involved.Their "contract" is a 30+ page document, of which I only received a copy when requested by mail.For example, I deal with ATT, and their telephone representative made it very clear that a one year contract was requiredCompletely acceptable, as long as it is up front. Not only did United Payment Services not make fees and policies clear, they began taking money out of my account although I Never used their services, and took $out of my account although I Did Not cancelWhen I called them, they said that they "might" refund the $if I provided them with a $"collection fee" and an $fee for something...I don't know what, plus a letter from my bank stating that I would continue to business with them.I don't imagine that a bank would ever certify such a thing.
Regards,
*** ***
U

Complaint:
I am rejecting this response because:Try a simple google search and you will find dozens (if not hundreds) of issues just like mine This is not isolated and it is not uncommon Thankfully it's harder to hide with the transparency of the internet I am hoping this report will help others avoid the same mistake I made The right thing to do would be to cancel my account and not charge the termination fee (as was agreed by my sales person). Regards,
R*** ***

E*** contacted Kari yesterday in regards to the billing from EMPS and continued requesting refunds from United Payment Services. E*** informed Kari that EMPS faxed her a closure form for both of her accounts. Kari advised her to follow their account closure procedures. The accounts in question have been serviced by EMPS/First Data since October of and E*** has been receiving statements and billing from them since then. United Payment Services has not billed any fees to this merchant on the referenced accounts since October 2011. Any fees charged to the merchant by EMPS needs to be addressed with them. Kari also advised E*** that if she had seen debits to her bank account over the past couple of years that she didn't recognize, she should have contacted the company billing her at that time. Again, United Payment Services has only billed for services provided under our processing agreement which ended in January when E*** cancelled her accounts. No refund is due from United Payment Services