Hecker's Auction Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
*** ***
The Scam Business says that they sent me an E-mail that had a link to receive my Certificate, this is a LIE, the email had a link stating that I received my Certificate if I click on the link, the other choice was if I did not receive my Certificate, then wait, it will come in due process, well it never came, and when I got tired of waiting I emailed them, they emailed me saying it will be sent in due process, I never received anything, I was never going to receive anything, the scam company is not in business to perform any duty other than to take from people, this company does not give refunds, no scammer gives refunds, stay away from this scam company, you have been warned, I have all of the emails from this scam outfit for the world to see if they want

Complaint:
I am rejecting this response because:
I sent the condition to the rep
on Apr 30, at 12:PM and she replied on Thu, Apr 30, at 12:PM with "Thank you for the updateI know you will be very happy with our service and I look forward to assisting you with all of your processing needs! Please make sure that the bottom right corner of each page is initialed as well as signatures on all pages where indicated."never did she say that there was no trail period and I would assume that she then agreed to the condition since she sent me the paperwork which I signed on 5/10/at 4:36:PM as per all the date stamps on all of the e-documents
Regards,
D*** ***

Our records indicate that we had emailed the client multiple times to try and resolve this matter with himAs previously stated, in our email correspondence, we would be happy to issue a refund however we cannot proceed with a refund if the client has started a dispute with his credit card company
Once the dispute is resolved a refund could be issued.Our company is one of many private companies that assists in the application process of ordering vital documents.Our website states:"We act as agents for expediting vital certificate applications.This site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records."Should you or the client have any questions or require any additional information,please feel free to contact our office

All rates and fees are clearly disclosed verbally and in writing to every merchantI am sorry you think you were misinformed but we stand by our agreement and terms that was signed by you

In response
to the recent complaint from Tourino Jacks:
1.
LEVY-the State of Massachusetts had placed a hold on the account for IRS/State
Tax Levy. Unfortunately whenever this does happen, any funds/fees owed is
out of our control and can only be resolved between the merchant
and the
state. We had advised this to Tourino on several occasions, explained we
can't do anything to resolve the issue for him or refund any Levy Fees.
2.
Customers Information Email Issue-there was a software issue with the merchants
processing gateway. Per the processing gateway, at no point was any card
information emailed out, they tried to get in contact with Tourino back in
June to resolve. Due to no response from Tourino, the case was
closed in July 2015.
3.
Fees-Tourino signed up for service back in May 2013. All fees he's been
charged monthly are for the service he signed up for and agreed to when he
signed the application/agreement. Merchants are notified via email, mail
and on their monthly statement if any changes or increases in fees will
occur. A customer service telephone
number is also provided so merchants can call for further information. We always advise merchants that they can contact
us at anytime if they have concerns with the statement fees.
4.
Cancellation/Penalty Fregards to the account being cancelled in February,
there are no notes of Tourino contacting our office to close out the
account. Today, a Customer Service Representative contacted Tourino
letting him know that we received his Revdex.com Complaint and advised him that we
never spoke to him about closing the merchant account. We advised him to
send a signed cancellation request to close out the account and explained to
him once this is received, the account will be closed and the billing for
monthly fees would stop. The account is not in contract, therefore will
not be charged an early termination fee
5.
Employee Complaint-Anytime Tourino contacted our office with any questions or
concerns, he was always assisted. The
only time United Payment Services wasn’t able to assist Tourino was when he
needed to resolve the Levy with the state of Massachusetts and his processing
gateway
Due to the
above, United Payment Services will not refund any fees

This is crazyThe merchant admits in the complaint that she agreed to a contract and to all fees. We only charged what was agreed upon and obviously if she agreed to everything we disclosed everythingThe $is for an early termination fee.We stand by our policy of full disclosure and that
is what we did for this merchant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The name of the business is deceptive and a reasonable person would conclude they work for the United States The webpage I was sent to had the warning at the very end of the webpage long after I was prompted to pay for this service It should be clear that there is no added value to using their service over going directly to the real government site that issues the documents
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***We have been successful in resolving this matter directly with the client on March 24thWe explainedthat all client information is kept secure and that the social security number is required to complete the application processWe discussed with the client our privacy policy and
encouraged her to revisit our website.Our privacy policy states:"We do not collect, use or disclose your personal information for any other purpose than those identified below, except with your consent or as required by law."Our company is one of many private companies that assists in the application process of ordering vital documents.Our website states:"We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records."Should you or the client have any questions or require any additional information, please feel free to contact our office

*** *** ***Please find attached a response letter regarding ID number ***Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Dear *** *** Our website is a .org address and not a .gov address as described in the client’s complaintOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that:
“We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” We outline that you may be required to provide your identification in order to receive your vital recordOur Cancellation and Refund Policy states: “We are a service oriented business, committed to the highest quality in customer serviceWe cannot provide refunds or cancel an order for any of our services as all vital record orders are reviewed and processed upon receipt.” As the application had been submitted for processing we are unable to provide a refundShould you or the client have any questions or require any additional information, please feel free to contact our office Your truly, *** ***

Dear *** ***Our records show that the order the client placed through our office was submitted for processing on October 4thThe last status update regarding the application states: The certificates ordered through our office have been sent to Georgia Department of Public Health for issuance and shippingThe client should now be in possession of the certificates Our records also show the client has received the fees charged for our service back to their credit card Yours truly, *** ***

Dear *** ***Please find attached for your convenience the letter of resolve for ID ***Thank you.*** ***

Dear *** *** Our records show the client emailed our office on August 14th requesting a refundOne of our customer service agents responded to the email on August 15th stating she had been refunded our admin fee. Our Customer Service Agents are available to take live phone calls between
8am to 2pm pacific standard timeIf an agent is not available the client is then directed to leave a voicemail for us to return their call It is completely impossible that the complainant was rerouted to our websiteIn order to use our services, the client would have had to choose our website in order to fill out an applicationWe are a well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” We encourage the complainant to revisit our site to review the information we provide on our website including our terms of service and privacy policy Should you or the client have any questions or require any additional information, please feel free to contact our office. Yours truly, *** ***

Dear *** ***Please find attached a letter of response regarding ID number 1***Thank you.*** ***

Dear *** *** Our records indicate the client emailed our office on August 29th requesting a refundAs we pride ourselves in customer service the client received a refund of our administration fee on August 30th and was left a voice message regarding the refund We are a
well-established, respected company, that has successfully assisted many clients during our many years of businessOur company is one of many private companies that assists in the application process of ordering vital documentsWe do our best to inform clients in several places on our website that: “We act as agents for expediting vital certificate applicationsThis site is not affiliated with any federal, state, county or city governmentVital certificates and forms may be ordered from the relevant government agency for a lesser costOur online service is open to the legal profession and general public to obtain original certified copies of state vital records.” As stated in the Revdex.com letter: “The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.” We request the complaint please be edited, omitting certain derogatory comments before publicly posted. Should you or the client have any questions or require any additional information, please feel free to contact our office Yours truly, *** ***

Dear *** ***Please find attached our response letter regarding ID ***Thank you.*** ***

Dear *** ***Please find attached for your convenience a letter of resolution regarding ID ***Thank you.*** ***

Dear *** ***Please find attached a response letter regarding ID 1***Thank you.*** ***