Hawk Construction

Complaint: [redacted] I am rejecting this response because: these statements are false I received a response and had a coversation with Ryan Bachert on 1/17/but was told he has to forward it to his manager and wait for a response from them on 1/19/ The marketing manager, Ed [redacted] , responded back 2/1/18, but I was woth out internet for a few days and have responded once I was available 2/5/ Sincerely, Paul ***

Gerber Collision and Glass has been in contact with the complainant regarding this concernComplainant has been back to Gerber Collision as of 10/16/to have their concerns rectified.&n**p;

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Gerber Collision & Glass has reviewed the complainant's rejectionWe have the necessary documents to show that we did get authorization for tear down from the owner of the vehicleGerber Collision & Glass still stands by our original response that the shop was unable to reassemble and return the complainant's vehicle as they requested when [redacted] deemed it a total loss

Complaint: [redacted] I am rejecting this response because: I am out to properly attach my fender and to have the door aligned I took it upon myself to fix the seatbelts, diagnose and fix the electrical on my rear door Sincerely, Patrick [redacted]

The complainant has agreed to go to our Colorado Springs location to have the rework completedGerber Collision & Glass will be working with the complainant to make sure he satisfied

We have attempted to contact the complainant multiple times via phone as well as email with no responseWe have asked the complainant to reach out to us so that we can discuss their concerns and try to rectify as best as possible

Gerber Collision has attempted to contact the complainant via phone and email to resolve their concernsGerber Collision would like to discuss the issues that the dealer found but the complainant has ceased communication with us

Complaint: [redacted] I am rejecting this response because: I have reviewed the document that was signed by my husband and there was nothing about a tear down of the vehicle that we authorized It only stated that we were responsible for repairs of of which there were noneand to remind Gerber Collision and Glass this was an accident caused by [redacted] Insurance's Client I will warn others about Gerber's business habits should they ever get involved in accidentI will never ever bring a car to any collision center, especially not this one Deceptive practices by a business does not make "legal" okayAlso the estimate stated it was not an authorization for repairs We were offered for the full BB Value or to keep the vehicle by [redacted] which we planned to do since it was our only vehicle They did a tear down of the vehicle before I even signed the title I had no choice but to sign the title over once they fully damaged the car Why did Gerber Collision go forward with a tear down when it was already claimed a total loss ? I have filed a complaint to the State Attorney General with photos of the damage from the accident and a photo of what the car looked like when my husband went to pick it up and drive it back to [redacted] to sign the title over that day [redacted] said they were not aware of a tear down and extended the rental car for three days I have also forwarded all documents to the State Attorney General's Office, and will also be filing to the State Insurance Commissioner [redacted]

Gerber Collision and Glass has met with complainant to rectify the concerns in the complaint, we secured the abs sensor, buffed out marks on the vehicle, and the adjusted doorGerber Collision and Glass is still in contact with complainant to handled the window tints for the vehicleWe have address the complainant's main concerns at this timeThank you

Complaint: [redacted] I am rejecting this response because: Correct I have receive a voicemail and an email that stated " We received your complaintWe will respond to this complaintIf you have any questions please call"Well I don't have any questionsIf Gerber wanted to discuss I think they should have been saying soAt no time, was mentioned that I need to call back to discuss this issue Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this portion of the complaint is acceptableI am still requesting a refund for $(deductible) as Gerber clearly did not complete the repairs appropriatelyMy vehicle is currently at another auto-body shop ( [redacted] Auto Body) in Avondale where the damages done by Gerber are being repairedMy vehicle will also require new tinting as glass needed to b replaced-- this will be done at my [redacted] dealership Sincerely, [redacted] ***

There was no invoice because it was done through insurance with State Farm. I picked the car up. That's when I discovered that they had damaged the electrical system

The complainant's vehicle came into Gerber Collision on 10/After obtaining the proper authorization by owner as well as ***, Gerber Collision started the tear down processDuring this process the damage to the complainant's vehicle exceeded the threshold for *** and was
deemed a total lossDue to the nature and the extent of the damage Gerber Collision was unable to reassemble and return to the complainant as they requestedTherefore Gerber Collision will not be able to fulfill the complainant's settlement

We have been in contact with the complainant to address their concernWe are in possession of the missing part and have notified complainant of the sameComplainant is scheduled to return to the shop today 2/to have this issue rectified. Tell us why here

The complainants vehicle is still currently at the shop having concerns addressed, we have provided daily status updates to the complainant and will update when the vehicle is complete

Gerber Collision and Glass is aware that the complainant has been to the dealership to have their concerns address and was made aware that that several items needed to be addressed by Gerber. Gerber Collisions and Glass has attempted to contact the complainant regarding their repair
concerns with no response

Gerber Collision and Glass has offered to pay for an additional diagnostic at the *** dealer in addition to the other diagnostics that we have preformed and a max of days rental for the complainantAt this time Gerber is not responsible for the damages as they were not a result of our workmanshipOnce the complainant has secured a time and date with Gerber Collision, they will secure the rentalIf there are any further concerns the complainant will need to contact ***

Gerber Collision & Glass has been in contact and met with complainantThe complainant has rejected all offers made by Gerber Collision & Glass to address out standing issuesThe complainant no longer feels comfortable bringing the vehicle back to Gerber Collision & Glass and has
expressed he wishes to take his vehicle to another repair shop to rectify his concernsGerber Collision & Glass has not heard from complainant or insurance company regarding his decision

Complaint:
I am rejecting this response because: I am still working with American Family Insurance to have the repairs made to our carAmerican Family has assigned our case to a physical damage adjusterI am currently trying to arrange a date to have the car properly repaired at Community Honda in Orland Park ILI hope to have all remaining repairs made in the next two weeksAmerican Family has confirmed our claim will remain open until the car is repaired correctly.
Sincerely,
Richard ***