Harbortouch

RE: Merchant Account
ID (MID) *** *** *** ***
face="Times New Roman" size="3">
Contract entered on 8/6/for year term
The merchant account was refunded $on 8/19/14. Harbortouch will terminate the account
without any further debits to merchant’s checking account and will waive any and
all termination fees only after Harbortouch is in receipt of the
processing equipment. The processing
equipment is to be shipped to Harbortouch *** *** *** *** ***,
PA *** at merchant’s expense and with tracking information
The Termination fees are described in the Merchant
Application Section D($or $x number of months remaining in contract
whichever is greater per the Merchant Processing Application and Terms and
Conditions) inclusive of the Terms and Conditions which can be accessed at www.harbortouch.com/termsHarbortouch
Legal Department

Again, all
issues that were presented by customer were presented with a solutionThe
customer is asking for an additional service that is available but comes at a
costThe option to be given without cost is not a possibility, but again is
offeredThe removal of the contract without penalty for what appears to be
hearsay (unless customer can provide written documentation of the agreement
with the sales rep that he spoke with) and cannot be accounted for in any sort
of reconciliationIf the merchant has any supporting documentation to prove
what he was sold on, that would be acceptable evidence and would be considered when
negotiating a settlementMinus that information, the full term of the contract
will stand and all applicable penaltiesI've also answered the points brought up in rebuttal.
-LogMeIn
does not offer me the ability to graph my reports, nore does it offer me real
time reporting only day end reporting.
--- LogMeIN the available product and provides all necessary for
information needed for the merchantHaving graphs is merely cosmetic
-Nowhere in my contract does it state that I would have to pay for the ability
to share inventory across two harbortouch systems--- The contract actually has
no reference to multi-site, as it is an additional setup, with a fee associated
-They did not offer me a compromise for being able to have my employees swipe
to sign into the POS. --- There is a feasible
solution that we can offer for this issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In my credit report this account shows it was wrote off for $Unless they have it wrong, when I called they showed the records and I paid the $feeUnless that was a scam to If you show another account number with these records let me know, I'm just going off my credit report and documents I have Our phone number was ###-###-####.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

We are sorry to hear of *** ***’s dissatisfaction with
services provided by Harbortouch
"">
Harbortouch values each merchant is serves, realizing that exceptional
customer service is just as important as competitive pricing and innovative
products. We take the loss of a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to satisfy Harbortouch customers
Upon our review of the account the disputed amounts have
been settled and no funds are on hold nor are any amounts outstanding with the
merchant account. The merchant account
has been closed in our database

We are sorry to hear of the merchant’s dissatisfaction with
Harbortouch’s products and services.
Harbortouch values each merchant it serves, realizing that exceptional
customer service is just as important as competitive pricing and
innovative
products. We take the loss of a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to make your client a satisfied Harbortouch customer*** *** d/b/a *** *** *** *** *** ** *** ***
*** *** d/b/a *** *** ***
*** *** d/b/a ENT Clinic
On April 14, the merchant entered into three (3) MSI
(now Harbortouch) Merchant Transaction Processing Agreements (“Processing
Agreement”)The Processing Agreement governs the terms and conditions whereby
Harbortouch agreed to provide the merchant’s business with processing services
for credit/debit card transactionsThe Processing Agreement consists of the
Merchant Application and the Terms and Conditions, together with its addenda,
attachments and schedules. A copy of the
Merchant Application for each merchant account referenced above are enclosedThe
merchant received a copy of the Terms and Conditions prior to signing the
Merchant ApplicationHowever, you may also access the Terms and Conditions at www.harbortouch.com/terms
The Processing Agreement is for a three (3) year term and
automatically renews for consecutive two (2) year terms. I refer the merchant to Section VII
Disclosure for details about the applicable early termination fees (ETF). Additionally, I refer the merchant to the
Terms and Conditions Sections and for further details regarding termination
of merchant accounts
Harbortouch requires cancellation requests in
writing. We will not cancel a merchant’s
account with a phone call. Harbortouch
understands the disruption of cancelling processing services to a merchant can
have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have
all cancellation notices in writing to verify the request with the authorized
party(ies) on the account and to ensure the request is the desire of the
merchant. Harbortouch received from the
merchant signed cancellation notices dated April 16, (see attached). Prior to this date we had no indication from
the merchant that she wished to cancel her merchant transaction processing
accounts. Harbortouch closed the
merchant accounts in our database on May 9,
Regarding the Independent Sales Organization (ISO), the ISO
is an independent contractor and statements made by the ISO cannot be
validated. Any verbal agreement is
superseded by the written signed agreement.
The contractual agreement(s) between the merchant and Harbortouch are
the written Agreements signed and dated as referenced above
Harbortouch is willing to refund the Regulatory Compliance
Fee charged to the merchant accounts described below
Account
Bill Date
Amount
***
2/3/
$
***
2/3/
$
***
2/3/
$
Total Refund
$
All other processing fees and early termination charges incurred
by the merchant are valid in accordance with the terms and conditions of the
Processing Agreement.
Nothing contained herein should be deemed an admission or
waiver of Harbortouch’s rights under applicable lawHarbortouch expressly
reserves all of its rights, remedies and defenses in law or in equity
Legal Group
Harbortouch

We are sorry to hear of Mr
Gibson’s dissatisfaction with services provided by Harbortouch. Harbortouch values each
merchant is serves,
realizing that exceptional customer service is just as important as competitive
pricing and innovative products. We take
a customer’s complaint very seriously and, if given the opportunity, will do
whatever we can to satisfy Harbortouch customers
Upon receipt of the
merchant’s Revdex.com complaint the account was investigated and it has been
determined that the disputed funds were the result of chargebacks on the
merchant’s account. The chargebacks are
being released in increments. As of
today, 9/15/there are remaining several open cases totaling $($9.98;
$257.84; $10.04) and will be under review by the end of the week.
In accordance with the
Merchant Processing Agreement inclusive of the Terms and Conditions, together with its
addenda, attachments and schedules, the
details regarding chargebacks can be found in Sections and titled
“Chargebacks” and can be accessed at www.harbortouch.com/terms. Section
as amended in Section give us the right to withhold funds for any reason
Here there appeared to be a fraudulent transactionThe funds are placed in a
non-interest bearing account at our bank and we do not intend to hold the money
any longer than is necessary to protect our interestAs such, we cannot
release the funds at this time but we will reevaluate in another 30-days
Nothing
contained herein should be deemed an admission or waiver of Harbortouch’s
rights under applicable lawHarbortouch expressly reserves all of its rights,
remedies and defenses in law or in equity
Harbortouch
Legal Department

We are sorry to hear of the merchant’s dissatisfaction with
Harbortouch’s products and services.
Harbortouch values each merchant it serves, realizing that exceptional
customer service is just as important as competitive pricing and
innovative
products. We take the loss of a
customer’s business very seriously and, if given the opportunity, will do
whatever we can to make you’re the merchant a satisfied Harbortouch customer
Please be advised that on or
around March 31, Harbortouch Payments, LLC f/k/a *** *** ***, Inc
(d/b/a Harbortouch) has full corporate authority to act on behalf of Credit
Card Processing, USA (d/b/a *** *** *** ***.).
At that time the merchant’s accounts remained active with
MSI and transferred to Harbortouch.
Harbortouch requires cancellation requests in
writing. We will not cancel a merchant’s
account with a phone call. Harbortouch
understands the disruption of cancelling processing services to a merchant can
have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have
all cancellation notices in writing to verify the request with the authorized
party(ies) on the account and to ensure the request is the desire of the merchant
On August 11, Harbortouch was first contacted by the
merchant expressing his desire to cancel the merchant account. No prior notice from the merchant was
provided. The cancellation forms were provided to the
merchant and the accounts were closed on 10/6/without penaltyHarbortouch
issued credits for each of the merchant’s four accounts totaling $1,as
detailed below
The accounts are closed in our database and no further
credits will be issued.
MID
RecordDate
Credit/Debit
Method
Amount
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
Total
$
MID
RecordDate
Credit/Debit
Method
Amount
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
Total
MID
RecordDate
Credit/Debit
Method
Amount
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
Total
$
MID
RecordDate
Credit/Debit
Method
Amount
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
***
8/18/
ADJ-Credit
***
$
Total
$
Legal Group
Harbortouch

Please be advised that Harbortouch Payments, LLC f/k/a *** ***
***, Inc(d/b/a Harbortouch) has full corporate authority to act on behalf of
Credit ***
Processing, USA (d/b/a *** *** *** ***.)
We are disappointed
to hear of *** ***’s dissatisfaction
with Harbortouch’s products and servicesHarbortouch values each merchant it
serves, realizing that exceptional customer service is just as important as
competitive pricing and innovative productsWe take the loss of a customer’s
business very seriously and, if given the opportunity, will do whatever we can
to make *** *** a satisfied
Harbortouch customer
*** *** entered into a Merchant Processing Agreement on 7/7/
with MSI Merchant Services, Incnow operating under Harbortouch Payments,
LLC. The Processing Agreement consists
of the Merchant Application and the Terms and Conditions, together with its
addenda, attachments and schedules. I am
attaching a copy of the Merchant Transaction Processing Agreement (“Processing
Agreement”) and attaching a copy of the MSI Terms and Conditions. *** *** received a copy of the Terms and
Conditions prior to signing the Merchant Application
The Processing
Agreement has a minimum three (3) year term as per Section of the Terms and
Conditions. At the end of the initial
term the Processing Agreement automatically renews for an additional two (2)
year periodsThe termination of the agreement requires the written request of
the merchant prior to any renewal period.
Please see Section of the Terms and Conditions for further details
and Section VIII of the Merchant Processing Agreement
Merchant’s contract initial term expired in July
and automatically renewed in accordance to the Terms and Conditions
Section 4.1;
The automatic two-year renewal term will expire
July 2015. See Section of the Terms
and Conditions;
Section VIII Disclosure of the Merchant
Processing Agreement details the early termination fee;
The early termination fee is $or $
multiplied by the number of months remaining in the current term. In *** ***’s situation the early
termination fee would be $x months remaining of the current renewal
period totaling $280.00;
However, Harbortouch will reduce the early
termination fee to $instead of $
Harbortouch
recently received a telephone call from the merchant on October 22, of the merchant’s request to cancel his account.
Harbortouch requires cancellation written requests in
writing. We will not cancel a merchant’s
account with a phone call. Harbortouch
understands the disruption of cancelling processing services to a merchant can
have detrimental consequences to the merchant’s business activities. Therefore, Harbortouch’s policy is to have
all cancellation notices in writing to verify the request with the authorized
party(ies) on the account and to ensure the request is the desire of the
merchant.
When Harbortouch receives the written request to cancel the
merchant account Harbortouch will charge the merchant an early termination fee
of $in accordance to the Processing Agreement inclusive of the Terms and
Conditions

We
are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and services
""> Harbortouch values each
merchant it serves, realizing that exceptional customer service is just as
important as competitive pricing and innovative products. We take the loss of a customer’s business
very seriously and, if given the opportunity, will do whatever we can to make the
merchant a satisfied Harbortouch customer
The merchant’s account was escalated to our VIP management
team. In consideration of the unfortunate
circumstances involved, the merchant account has been closed in our database as
of 6/12/with no early termination fees.
Harbortouch is refunding the merchant for fees charged from July to
present totaling $509. The merchant
should see a credit in her business account anywhere between to business days
Legal Group
Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
None of the attachments are openable from the siteThe company needs to provide files that are viewable and valid, and that prove that I signed an actual contract, not just an application.
The company Harbortouch has also failed to address why they claim to have had a validation call with me on 02/19/but will not provide me any proof that such a call existedThey have also failed to prove that they have ever provided me with a service as there is no proof that they ever attempted to even set up my machine with their servicesThey have also failed to address the fact that they claim they validated me in February, but only started charging me in JuneI should not have to deal with their cancellation procedures because they have never successfully set me up with their services or provided me with a valid contractThey must cease to bill me for an account that was never actually opened
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As a note to the business and the response, please note that per section of the agreement that I signed on March 21, 2006, the termination fee was to have been waived which perhaps may be why I was referred to as "month to month" when I called in
Regards,
*** ***

We
are disappointed to hear of *** **’s dissatisfaction with Harbortouch’s
products and servicesHarbortouch
values each merchant it serves, realizing
that exceptional customer service is just as important as competitive pricing
and innovative productsWe take the loss of a customer’s business very
seriously and, if given the opportunity, will do whatever we can to make *** **
a satisfied Harbortouch customer
Ms
Le entered into a Merchant Processing Agreement on 3/30/with United Bank
Card, Incnow operating under Harbortouch Payments, LLC. The
Processing Agreement consists of the Merchant Application and the Terms and
Conditions, together with its addenda, attachments and schedules. I am
attaching a copy of the Merchant Transaction Processing Agreement (“Processing
Agreement”) and attaching a copy of the Terms and Conditions. The
merchant received a copy of the Terms and Conditions prior to signing the
Merchant Application
The
Processing Agreement has a minimum three (3) year term as per Section of the
Terms and Conditions. At the end of the initial term the Processing
Agreement automatically renews for an additional two (2) year periodsThe
termination of the agreement requires the written request of the merchant prior
to any renewal period. Please see Section of the Terms and Conditions
for further details and Section Dof the Merchant Processing Agreement
Harbortouch
received written notice dated April 9, of the merchant’s request to cancel
her account and charged her an ETF $in accordance to the Merchant
Processing Agreement and the Terms and Conditions.
Harbortouch closed *** **’s merchant account in September and
entered into collections. As a courtesy, Harbortouch will write off the
outstanding amount of $in collection
Any
issues with the equipment lease should be addressed directly to the leasing
company

*** is operating as a subsidiary of Harbortouch, therefore all contracts signed with *** are still active and the Terms and Conditions of that contract are in effect
Further details (charge date, description, etc.) are necessary regarding the $charge the merchant is
disputing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I am not satisfiesd with Harbortouches answer, the owner of this machine is your sales repand he was able to get us to purchase it not lease it , was our understanding, come to find out my electronic signature for the application for the machine was used on a lease that is non cancellable for months, when I saw this I called the rephe said he would fix that and it shouldn't have been wriiten like that, he never came in and we were never able to get him on the phone after that, I would have never agreeded to such a thing, your repthe man that represents your Co., said we would make a few payments and then we would own the machine. We have had nothing but issues with you since the very beginning and could never get anyone by the phone not your Repnot you, we were told we could contact and get help hours a day, The biggest pressing issue was the missing funds, which I feel we still wouldn't have gotten back if not for contacting the Revdex.com, but other problems are comming at as like the fact that your Rep., the man who is representing your Cotold us he canceled our contract with the merchant provider I was using before you, and also returned the terminal to First Data, he never did this, and now they are sending us bills, they told us we were never canceled and the machine is not in their possession, I tried to call the sales repand of course he never returned the callThis problem is out of control, and I feel it all stems from all the lies your sales reptold us. Please tell me who is responsible for this sales repif you are not?Regards,*** ***

We
aredisappointed to hear of
size="3">*** ***’sdissatisfaction with Harbortouch’s
products and services
Harbortouch
values each merchant it serves, realizing that exceptional customer service is
just as important as competitive pricing and innovative productsWe take the
loss of a customer’s business very seriously.
Our
Quality Control Manager has been actively working on a resolution to this merchant’s
complaint. After reaching out to the
merchant and careful evaluation of the circumstances Harbortouch will refund
the $ETF and $for PCI fees to the merchant
Legal
Department
Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Like I already previously stated I have sent in written notices about canceling my accountBut harbortouch has conviently not received both of my written faxesAs I stated before I will not pay any feesYour company is awful to do business withNothing but liars and sneakiness
Regards,
*** ***-***

On 6/*** was added as an Authorized userOn the same date a conversation with a Customer Service representative took place in which she was notified that the primary account holder would need to send the letter of cancelationThe contract is with the primary holder thus legally binding to
that personA 3rd party cannot legally break the agreed upon contract with out the authorizing party's consentA customer service representative will reach out today to this merchants location, provide the proper cancellation form in which the primary account holder must sign and return

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. For the sake of other customers I hope that the issue of auto renewing would be reviewed by the company and at least give customers notice and a chance to decide whether to continue with the contract or not
Regards,
*** ***

Harbortouch understands complaint submitted by the customer, however there is nothing that can be done to make the adjustment they are requiringThis is the way our backend sponsoring bank handles month endThe statement of never happening again is not correct and will occur anytime month end
falls on a SaturdayThe next time this will happen is in January it appearsHowever the merchant can always contact our customer service team to get a comprehensive breakdown as was done with the issue that caused this complaintThe merchant may also view information provided on our online portal provided to all merchantsIf the customer has further questions, they are free to contact Customer Service at Harbortouch and will gladly work to solve all issues to the best of our ability