GovMint.com

Initial Business Response /* (1000, 5, 2014/04/16) */
[redacted] - Case #[redacted]
We contacted the customer regarding the order in question. Customer shipped the item to our company and we processed the return, credited his credit card account for the full amount he was originally...

charged along with an additional credit for shipping costs he incurred for the return. A follow up phone call was made to customer in which he stated he was satisfied with the resolution to the problem and that he would be contacting the Revdex.com to let them know this.
Please let us know if you have any questions regarding this matter.
Thank you.

In 2014 I purchased a coin for over two thousand dollars. Then I found it three hundred dollars cheaper somewhere else. I called them to see what they could do. They said I could get a credit for it, but had to us it a hundred dollars at a time. I used it once over the phone with Jeffery. I called a couple of mounts later to buy a black eagle note for three hundred and fifty dollars. It wasn't Jeffery that I talked to. He couldn't find a credit, so tried back another time they didn't know him. I called customer service and talked to Josh he said he would research it a let me know. Waited two months still haven't heard from him.

Initial Business Response /* (1000, 5, 2015/04/22) */
We have contacted the customer and are working directly with them on a solution and will continue to do so until a satisfactory outcome has been reached.
Please let us know if you have any questions regarding this matter.
Thank...

you.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We continue to work with our attorney and Mr. [redacted] to resolve this issue and hope for a resolution satisfactory to both parties.
Final Business Response /* (4000, 9, 2015/05/08) */
We have escalated the customer's concerns to our outside attorney, who will be contacting the customer's attorney in order to reach a mutually desirable resolution to the customer's concerns.
Please let us know if you have any questions regarding this matter.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

DO NOT buy coins from this place!!! Ron [redacted] is a crook, swindler and a liar. My husband bought about 30,000 dollars worth of coins from this guy and they were really only worth about 5,900. He loves to call and sweet talk you over the phone and profess that he is a christian. My husband, unfortunately, was in a weak mental state and has a tendency to be coerced and manipulated by a bunch of bull about the coins being rare and valuable. For example, there was a Derek Jeter coin. He paid 4,000, but it is only worth about 500-600 dollars and there are tons of them on Ebay. Ron told my husband that there were only 50 ever made! Any coins they say are rare and valuable, do not believe them without asking a certified coin dealer. These people of GovMint.com are not professionals.

Initial Business Response /* (1000, 5, 2015/03/25) */
As requested in the Revdex.com complaint, we have removed the customer's name from our calling database. In addition, a letter has been sent to the customer, apologizing for any inconvenience we have caused.
Please contact us should you have...

any questions regarding this matter.
Thank you.

We have contacted the customer and will work with them directly to find a mutual satisfactory resolution to the issue they have with our company.Please let us know if you have any questions regarding this matter.Thank you.

I ordered coins with signature required and they didn't make it because the USPS messed up. They re-sent the order and I received my order. Customer service is not dead.

Initial Business Response /* (1000, 5, 2015/02/11) */
We have contacted the customer to let him know the order that he placed with our company has been shipped. In addition, we are working to correct the inventory reporting issues on our website and in our other advertising channels...

regarding whether an item is "in stock" or on "backorder".
Please let us know if you have any questions regarding this matter.
Thank you.

We have contacted the customer regarding the Revdex.com complaint.  We explained to her that when she placed her order and provided her debit card information for payment we had to confirm that she had sufficient funds to cover the amount of purchase.  This generated...

an authorization on her debit card account which would hold the funds until the transaction was processed.  Since the customer cancelled the order the authorization was cancelled and the funds were never deducted from her account.   Please contact us with any questions regarding this matter.Thank you.

Customer’s credit card was not charged three times; it was not charged at all.  Customer attempted to purchase the product on
windowtext;">www.govmint.com, and apply the SplitPay® option to pay for his purchase in three monthly installments.  Customer’s credit card was declined multiple times; therefore, the product order was cancelled and product was not shipped.  GovMint.com does not charge a customer’s credit card until the product ships, and in this case, the Customer did not receive the product because the order was cancelled due to declined credit card authorizations.  If the Customer wishes to purchase the product in question, he is welcome to call GovMint.com Customer Service and place his order using a valid credit card number.

We promptly contacted the customer and worked with the customer to resolve the issue he had with our company.Please contact us with any questions regarding this matter.Thank you.

Please see the attached response that was submitted to the Revdex.com last Thursday (September 1st).  Please update your records to show that we were not late in submitting a response.
Thank you.

Initial Business Response /* (1000, 5, 2014/04/28) */
The customer requested that we no longer contact him by phone or mail. As such, we have removed the customer's name from all sales contact lists and mailing lists. Please be advised however, that our mailing lists are prepared months in...

advance. Although the customer's name has been removed from our database, the customer may still receive mailings from our company for the next 60 to 90 days. A response letter has been mailed to the customer with this information.
Please contact us should you have any questions or require further information.
Thank you.

Initial Business Response /* (1000, 5, 2014/12/01) */
We have contacted the customer and are working directly with the customer on a solution. We have proposed a remedy to the issues the customer has with our company. Our staff will continue to work with the customer until a satisfactory...

outcome has been reached.
Please let us know if you have any questions regarding this matter.
Thank you.

We have contacted the customer's son and will continue to work directly with him until a mutual satisfactory resolution has been made.Thank you.

Initial Business Response /* (1000, 5, 2014/12/03) */
We have contacted the customer regarding the order he placed to let him know that the order has been shipped and he should receive it by the end of this week. We are also looking into the issue with our website that the customer...

referenced regarding the availability of a product being purchased at the time of purchase (whether it is in stock or on backorder). Our Web Team is actively working on a solution to ensure that all reporting is up-to-date.
Please let us know if you have any questions regarding this matter.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Govmint accepted their items back and refunded my dads payments with no problems. Thank you govmint.

Initial Business Response /* (1000, 5, 2015/07/14) */
We have contacted the customer and are working directly with them on a solution and will continue to do so until a satisfactory outcome has been reached.
Please let us know if you have any questions regarding this matter.
Thank...

you.
Initial Consumer Rebuttal /* (2000, 12, 2015/07/28) */
Please be advised that I reached agreement with GOV.MINT. While they are not refunding all of my money they have made an effort to settle the dispute and I accept their offer. I would like to thank you for your help in this matter also.
Sincerely,
[redacted]