GovMint.com

We have contacted the customer and explained that the coin he returned was not processed correctly in our system We apologized for the oversight and have sent a replacement coin to the customer as requested.Thank you

I ordered 5, ozSilver American Eagles from GovMintThey shipped at a fairly reasonable time, but when I recieved them and inspected the product, they were filthyThese rounds are completely stainedTried using Silver Tar/Stain Remover and wont workI can see finger prints all over these supposudly "Uncirrculated" Silver EaglesThey were a great price compared to other competitors but that was so disappionting to recieve them in that conditionI rather go to APMEX and pay a higher premium and know for a fact I will get flawless Eagles then pay less and get completely dirty coinsTake care of your products GovMint!!!

We have contacted the customer regarding the Revdex.com complaint We explained to her that when she placed her order and provided her debit card information for payment we had to confirm that she had sufficient funds to cover the amount of purchase This generated an authorization on her debit card account which would hold the funds until the transaction was processed Since the customer cancelled the order the authorization was cancelled and the funds were never deducted from her account Please contact us with any questions regarding this matter.Thank you

We have contacted the customer's son and will continue to work directly with him until a mutual satisfactory resolution has been made.Thank you

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ [redacted] - Case # [redacted] We contacted the customer regarding the order in questionCustomer shipped the item to our company and we processed the return, credited his credit card account for the full amount he was originally charged along with an additional credit for shipping costs he incurred for the returnA follow up phone call was made to customer in which he stated he was satisfied with the resolution to the problem and that he would be contacting the Revdex.com to let them know this Please let us know if you have any questions regarding this matter Thank you

I am rejecting this response because:Company wants me to pay by bank wire even though that is not allowed for orders under $Business has not provided a valid reason why they cannot accept a credit card for this orderBusiness placed an order on the phone with credit card on Nov and then cancelled it hours later

I ordered coins with signature required and they didn't make it because the USPS messed upThey re-sent the order and I received my orderCustomer service is not dead

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ We have contacted the customer and are working directly with them on a solution and will continue to do so until a satisfactory outcome has been reached Please let us know if you have any questions regarding this matter Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ We have contacted the customer and are working directly with them on a solution and will continue to do so until a satisfactory outcome has been reached Please let us know if you have any questions regarding this matter Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) We continue to work with our attorney and Mr [redacted] to resolve this issue and hope for a resolution satisfactory to both parties Final Business Response / [redacted] (4000, 9, 2015/05/08) */ We have escalated the customer's concerns to our outside attorney, who will be contacting the customer's attorney in order to reach a mutually desirable resolution to the customer's concerns Please let us know if you have any questions regarding this matter Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ We have contacted the customer and are working directly with them on a solution and will continue to do so until a satisfactory outcome has been reached. Please let us know if you have any questions regarding this matter. Thank... you. Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/28) */ Please be advised that I reached agreement with GOV.MINT. While they are not refunding all of my money they have made an effort to settle the dispute and I accept their offer. I would like to thank you for your help in this matter also. Sincerely, [redacted]

We have contacted the customer and will work with them directly to find a mutual satisfactory resolution to the issue they have with our company.Please let us know if you have any questions regarding this matter.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Govmint accepted their items back and refunded my dads payments with no problemsThank you govmint

We have been in contact with the customer regarding his complaint. We informed the customer of our return policy which is listed in the terms and conditions section on our website and in which a customer must acknowledge they have reviewed and agree to before moving forward with making a
purchase. We have communicated to the customer that we will honor his request to return the coins as a one time courtesy since he stated he was not aware of our return policy on this particular product.Thank you

All credit card charges at GovMint.com are submitted to a third party vendor, who evaluates potential business risk and fraud associated with all GovMint.com credit card purchases. As a part of this process, we were informed by our service provider that the business risk associated with the credit card purchase at issue was outside of the vendor’s acceptable range, and therefore would not be protected. Consequently, we contacted the customer and offered two alternative payment methods that we would accept from him: a bank wire that we would accept over the phone, and a personal check. The customer did not want to take advantage of either option. Accordingly, we canceled his order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me.Hi I talked to Angela from govmint.com she was very understanding we came up with a agreement for a refunded of 58.97 Govmint.com has treated me rightShe was very niceI would recruitment them to any one with A+ THANK YOU JOHN PS TO Revdex.com thank you for all your help you did a good job thank you *** *** case #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meHowever until I receive payment as agreed upon by GovMint.Com and myself to occur the week of January I will not consider this complaint resolved

Initial Business Response /* (1000, 5, 2016/02/26) */
Our company advertisements clearly state that "prices and availability are subject to change"Here, due to sudden changes in the precious metals markets, our company adjusted its pricing accordingly; nevertheless, in an effort to address the
customer's concerns we have reached out to the customer to work with him to reach a mutually agreeable resolution
Please let us know if you have any questions regarding this matter
Thank you

Initial Business Response /* (1000, 5, 2016/02/26) */
Our company advertisements clearly state that "prices and availability are subject to change"Here, due to sudden changes in the precious metals markets, our company adjusted its pricing accordingly; nevertheless, in an effort to
address the customer's concerns we have reached out to the customer to work with him to reach a mutually agreeable resolution
Please let us know if you have any questions regarding this matter
Thank you

GovMint.com has good customer service,but they send out dirty coinsTwo times they have sent me a coin that is SUPPOSEDLY certified MS that had dirt and or fingerprints on the coinsBe careful what you buy from them and inspect it completely!!!!!