GM Financial

August 9, 2016? Re: Complaint ID: [redacted] ***? Dear [redacted] ***,? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? Our records reflect the Assumption Authorization Form and Credit Application were e-mailed timely each time and to each party as requestedThis process did take longer than due to issues that occurred outside of GM Financial’s control, such as multiple parties applying to assume your lease and errors on the Assumption Lease Contract by the approved assumption party requiring correction and reissuance of the documentPlease understand that you are responsible for keeping the account current during this process and for any payment billed prior to the completion of the assumption processOur records further reflect the assumption process concluded on August 3, 2016, and you are no longer liable for future payments.? As per your request, the account was set up on the ACH payment plan on June 21, 2016, to be effective beginning with your July 28, base rent paymentOn July 28, 2016, a one-time payment was also submitted online via Western Union Speed Pay in the amount of $As you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [redacted] .? Should you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####.? Sincerely,GM Financial?

Complaint: [redacted] I am rejecting this response because: Upon checking my credit history, I see that March payment was reported lateMarch payment was made on the 13th of MarchCan this be corrected? ? I also never received the extra key that was made during the repossessionIs there anything that can be done about this? Regards, [redacted]

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information? As of June 29, 2016, our records still do not reflect that this letter has been receivedPlease refax this document to ###-###-#### or ###-###-####You may also e-mail it as an attachment to [redacted] .? Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be givenThe removal of the derogatory information is subject to upper management approvalIf approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-days for any changes to be reflected? Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### ? Sincerely, GM Financial

November 1, Re: Complaint ID: ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that a payment in the amount of $has been applied to your current Lease account as of October 26, I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that several telephone calls were made to you regarding the late fee balance between December 29, and January 5, Our records further reflect that late fee balance notices were mailed to your address of record on January 12, and a final notice on March 16, 2010.As per your Retail Installment Sale Contract and Security Agreement (“Contract”), if a payment is more than days late you will be charged 5% of the payment amount with a minimum of $When you paid the principal and late fee balance, your account still had a remaining late fee balance owed of $As late fees are part of your contractual obligation, the title will not be released until payment of these fees has been received.Our records reflect receipt of the late fee balance on April 5, by Cashier’s CheckThe original title is set to be released to you business days from the date of the receipt of the payoff on Friday, April 8, 2016; by regular mail to your address of recordA copy of the release of lien will be faxed to Jennifer at ###-###-####.Included for your review are copies of your Contract, Account Payment History, and Late Fee Balance Notices.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because:? A) Under what circumstances was it undeliverable? I ensured that my address was correct, and that the other party on the title had done the same.? ? B) How has it been almost a month since my title has been returned as undeliverable to GM Financial, yet nobody has bothered to contact me to get this rectified?? Regards, [redacted] ***

February 23, Re: Complaint ID: [redacted] [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I'm not going to post my social security number on a public forumYou have my contact infoPlease contact me though that avenue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I don't understand why they said they would mail me a refund, "if applicable"It will be applicable because the dealership bought my car but I was forced to make a car payment anywaySo GMF will be getting a check for the full amount plus my $that I was forced to payI also cannot provide documentation of the check because I did not write the checkAs I have told GMF many times, the dealership I bought my new car from bought the car, not meTherefore, I do not have the check to provide? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This response does not address how they will prevent this from happening again in the future.? This is the fourth time I have had additional charges to my lease statement.? The first time I called Texas myself to resolve, the second time the Customer Service Rep took care of it.? These last times I had to go this far to resolve it.? I want new plates for my vehicle in order to "disconnect" my vehicle from whoever's car it is in Texas that continues to incur these toll charges, at GM Financials expense Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Not one bill shows the information you are saying.? Payments have been made extra to each and every bill.? Please bring up the bill that was due each monthExplain to me which bill I failed to pay?? Also explain each payment and show me where I paid less than the minimum balance of each bill?? The fact that you guys are applying the payment however you want does not constitute my account going into arrears when you sent a bill and I paid more than each bill that was sent to me Regards, [redacted]

August 16, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] ***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised our records reflect the Assumption Authorization Form and Credit Application were e-mailed timely each time and to each party as requested A further review of our records does not reflect that the requested bank statement has been received As you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [email protected] We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions regarding this matter, please contact Lease Servicing at ###-###-#### Sincerely, GM Financial

June 29, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] S [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter Sincerely, GM Financial

September 27, ? RE: Complaint ID: [redacted] ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear Mr [redacted] , Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information On January 31, 2011, you signed a Motor Vehicle Retail Installment Sales Contract (“Contract”) for the purchase of a Dodge Charger in the amount of $25,at an interest rate of 18.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on March 17, ? Enclosed is a copy of the Retail Installment Contract (“Contract”), a copy of your state driver’s license and a copy of the credit applicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agency GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time? If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialYou may find these forms at [redacted] under ‘security.’ Please remit the completed forms and required documents as per the instructions and an investigation will be conducted? If you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] ? Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11592893, and have determined that this does not resolve my dispute I do not feel comfortable providing my social security or account numbers over the internetWith the information I have already provided, they should be able to find my account.Regards,? [redacted]

February 22, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on September 5, 2012, you signed a Retail Installment Sale Contract for a Chevrolet Traverse in the amount of $34,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 20, On November 21, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rateWe empathize with the problems you may have experienced with the vehicle; however, all mechanical issues will need to be resolved between yourself, the dealership, and/or the manufacturer of the vehicle, if necessary Should you have any further questions or require additional assistance please contact GM Financial at (800) 284- Sincerely, GM Financial

September 19, Re: Complaint ID: [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

March 22, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

March 21, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, as outlined in the Lease agreement (See Page 2, under Other Terms and Conditions Return of the Vehicle), you will return the vehicle in clean conditionIf you do not buy the vehicle from us under your purchase option, you agree to return the vehicle to us at a place we designateWhen you return the vehicle, you must give us a completed, signed odometer disclosure statementYou agree to pay us any amounts you owe under the Lease and have not paid Please be advised, GM Financial does not provide you an Odometer Disclosure StatementThis document must be obtained from the dealership from which you turned the lease vehicle intoPlease remit your odometer statement to GM Financials Remarketing department via email to [redacted] or you may fax the documents to fax number ###-###-#### Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-#### Sincerely, GM Financial

August 4, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees Our records reflect that the payment in question was submitted by you via [redacted] SpeedPayPlease note when selecting “Make Payment” within the [redacted] SpeedPay system, you agreed to and authorized this transactionThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedAs you were previously advised on June 17, when processing a payment via [redacted] Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allowsGM Financial does not have the ability to stop or alter any transactions submitted using these payment methodsTherefore GM Financial is also unable to stop the second attempt even if additional arrangements have been made Please be advised GM Financial takes all complaints seriously and apologizes for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-#### Sincerely, GM Financial