Global Tech Systems Reviews (%countItem)
Global Tech Systems Rating
Address: 3015 N Ocean Blvd STE C112, Fort Lauderdale, Florida, United States, 33308-7314
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Social Security Card reordering scam - linked off of the ssa.gov site with free service and taken to this private service that charges money
I was on the ssa.gov website and somehow was scammed into clicking on a link to reorder my social security card. Once I paid the $38 I was told to mail my ID or my passport. I went through the process of obtaining a passport, until my sister told me she ordered a SS Card online for free and without having to send in documents. I am extremely distressed that I was fooled into this, when the government website I was on offered this service for free. I took care to be sure my browser showed the ssa.gov site and am not even sure how I was tricked off of it. This is a complete scam and I am worried my identity may be compromised. I called their customer service and they wouldn't even give me a full refund. I am contacting the State's Attorney Office next. I want a refund, but like others in previous complaints, I am also concerned they collected personal information about me from my birth certificate and SS#. Because this was not sent to social security they should not have requested this information and be putting customers like myself at risk for identity theft. This company should be shut down if they are going to be so sneaky and try to trick people legitimately going to the ssa.gov website. I also think this is going to get worse, since so many people trying to get the RealID next year will need a social security card.
I would like a full refund and assurance that my personal information was not compromised and is destroyed. I am worried about identity theft.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
The documents requested as identification as instructions per the Social Security Administration. They clearly state the following: "Important: All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents." You can view this information on www.ssa.gov.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 9:00AM-6:30PM eastern time and our number is X-XXX-XXX-XXXX.
Ms. we are not linked to the Social Security website, you clicked on our website through your search engine. Your order was already refunded please allow 3-10 business days to the credit reflect back in your account.
Sincerely,
E-Forms.us
Purchased what was thought to be my social security card and needing a refund which they Re refusing to give
On 4/15/19 I purchased what was thought to be my social security card turned out to be s packet that was $39.90. It is now 4/19/19 and they have refused to give it to me because they failed to provide me with the refund policy. I am not using their material and have contacted them about my order and they have done nothing
Better business practice and a refund
e-Forms
3015 North Ocean Blvd
Suite 112
Fort Lauderdale, FL 3308
Tel: X-XXX-XXX-XXXX
www.e-forms.us
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $39.90.
The call that was made on 4/19/2019 into our customer service department was recorded.
Customer stated that he made a purchase and he did not mean to purchase it and he is wondering if he can get a refund. Reason for cancellation is, he already got a Social Security but just wanted to look at the form. The customer service representative explained the company refund policy and advised the customer that based on our policy we could not issue a full refund.
Please visit our terms and conditions
https://www.e-forms.us/terms-and-conditions/
9. Refunds
If your order has been processed and you are not satisfied with the service, you may request a refund:
If you request a refund within 3 days of placing you order, your purchase will be refunded as long as you have not used the pre paid label or received filing instructions by phone or e-mail.
No refunds will be granted after 3 days of the purchase date.
If any customer feels that the service is not up to their expectations, they may contact our customer service department. We will issue a refund based on the policy. There is also a contact info link at the bottom of our website to request information via email. Our customer service department is open Monday-Saturday from 9:00AM-6:30PM and Sunday 10:00am-6:00pm eastern time and our number is X-XXX-XXX-XXXX.
Mr. complaint is not honest as that is not how the call went and business advises the consumer everything before a purchase is made.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
At this moment, we would prefer not to do any business with this customer and are issuing a full refund. Allow 3-10 business days to see the amount reflected into the same form of payment that was used.
Thank you,
E-Forms Customer Support
The company advertises that customers may "apply online". But nothing the company provides advances that purpose. The html tag is fraud.
April 14, 2019
Order No. XXXXXX
Customer Visa Debit Card #xxxx-2060"
$39.90
Refund and change of "html tag: Apply online. "E-forms.us" provides no service that enzbles or facilitates application on-line.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 9:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Mr. we issued you a full refund on 04/16/2019 please allow 3-10 business days to the money reflect back in your account.
Sincerely,
E-Forms.us
(The consumer indicated he/she DID NOT accept the response from the business.)
E-Forms' answer is not responsive. It's web interface is explicitly designed to answer a set of search criteria with the advertisement "Apply Online". The business does not and cannot satisfy that promise.
I have had a separate email promise of a refund.
Dear ***,
We state apply online so that the consumer does not have to visit their local office. When you visit our site you also get more information with the following statements:
-Avoid Long Lines and Apply for Your Card Directly From Home.
-You receive your new Social Security card directly at your own home, within the same time frame as if you had applied in person at the SSA office.
We have already issued a refund to this order.
Thank you
E-Forms.us
Social Security Card filling is not electronic and documents required can not be sent through mail (original drivers license, etc.).
Purchased on 4-1-2019, order number XXXXXX, paid with credit card in the amount of $38.00. On April X XXXX I filled out a form that I thought would be submitted to social security electronically for a new social security card. I did not know until AFTER purchase that I would need to mail the document in, and I needed to submit original forms of identification. I can not send my driver's license or insurance card to social security. That's ridiculous. These are the documents I have as proof of who I am. If I would have known, as it is not stated, that I must give away original documents I would not have purchased this product. I also was under the impression this was an electronic file, and it is not. I called them for a refund April XX XXXX but I missed the refund window by about 16 hours. When asked about where the refund policy is stated its on their website, but I did not see it listed when purchasing this product or in any emails from them. They need to be very specific on what customers are purchasing, what the refund policy is, and I want a refund. I am also concerned they collected personal information about me from my birth certificate. Because this was not sent to social security they should not have requested this information and be putting customers like myself at risk for identity theft.
more clarity on what they are selling for future buyers, stop collecting personal information such as social security numbers, and a refund.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Ms. was refunded today 04/15/2019 Refunds are processed within 24 hours. Please allow 3-10 days for the funds to be returned to the account.
Sincerely,
E-Forms.us
(The consumer indicated he/she ACCEPTED the response from the business.)
They are providing a refund
Terrible scam, says apply for Social Security card online. Then you pay them $39 and get no card from online as they advertised! They try very hard to look like the SSA. Total Charlatans!
We apologize that you were unaware of the postings all over our site. We have posted at the top of the website and bottom of the website: E-forms is not affiliated with nor endorsed by the SSA. This statement is posted in the midsection of our website: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms". Our site is simple and to the point. While the SSA site has tons of images and links which we do not have. In no way do we try to impersonate any government agency. We do not hide our phone number, or our location. Many people prefer to do everything from home without having to visit the local office which can be an inconvenience for working people who cannot take a day off or make a long trip to an office that is over an hour away. We have helped thousands of people over the years will continue to help with assisting people with completing and mailing forms from the convenience of their home.
E-Forms Customer Support
Misled to believe company was affiliated with SSA to obtain new SS card and obtained personal data from me.
Deceptive website made to look like Social Security website. Provided personal data on 2/28/19 to obtain new Social Security card. Completely misleading and deceptive website. Feeling stupid that I fell for this scam. I need to get a new social security card, and was led to this website. I thought this was the official Social Security Website. They make you believe you are using a government website and I provided my social security number and key personal information. This is a deliberate attempt to scam consumers. I was charged $39.00 for a one page form and a mailing label. After two weeks waiting to receive new SS card, I received letter from SSA stating they needed my actual drivers license to issue the new SS card. Thought this was a legitimate government website and utilized it to save time from sitting at SSA office. Unfortunately still had to go to SSA Administration yesterday because of their letter and was informed this was a scam so I'm out $39 that I paid using my debit card and my personal information has been compromised.
Refund of $39 in addition to not being allowed to mislead consumers into believing this is a legitimate government website.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $39.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
We have issued a full refund. Please allow 3-10 business days for the amount to be reflected in your account. Refunds are issued in the same form of payment.
Thank you,
E-Forms customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
This website presented itself as the Social Security Office. As a senior citizen, I was duped.
March 18 was the purchase/problem date. I was charged $38 for a replacement social security card. I guess it was easy to fool a senior citizen like myself. I was charged, with my consent, on my Visa debit/bank card because I thought I was dealing with the actual Social Security Office.
I would like a refund of my $38.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Ms. was refunded on 03/19/2019 when he sent in a cancellation request. Please allow 3-10 days for the funds to be returned to the account.
Sincerely,
E-Forms.us
I fell for $38.00 scam to replace my SS card. I replaced it today online & there is no charge.
I was charged $38.00 to replace my SS card on 3/4/2019. The # is XXX-XXX-XXXX
refund & remove false advertising. There is no charge to replace your Social security card
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Ms. your order was refunded on 03/15/2019 please allow 3-10 business days for the funds to be returned to the account.
Sincerely,
E-Forms.us
On 2/15/2019 I placed a request to acquire a EIN
number thinking I was on a legit website but today is been 12 days and I have not receive any
response from (e-forms.us) I believe I been scammed by this site posing as a legit site to do gov. paper work.
I need them to refund my money.
$128.00
For nothing.
Thank
***
XXX-XXX-XXXX
***@gmail.com
I need this company to refund my $128.00
E-Forms is a private company that provides paid assistance in preparing and filing documents and in interacting as a Third-Party Designee with the IRS on behalf of its customers. When we attempted to process the application we received an error from the IRS and we needed more information form the customer.
Mr. ***, did not respond to any of our calls or e-mails.
CALLED: (XXX) XXXXXXX Wed 02/20/XXXX XX:XX PM Left Voicemail
EMAILED: ***@gmail.com 02/15/XXXX X:XX pm , 02/18/XXXX X:XX pm, and 02/26/XXXX X:XX pm
When an error occurs, we contact the customer and obtain the information needed. Then we follow up with the IRS by calling on behalf of the customer (which the current hold times are 30-75 minutes) and issue all documents requested by the IRS which we fax. Then we continue following through with the IRS until an EIN is obtained on behalf of our customers.
If any customer feels that the service is not up to their expectations, they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a contact info link at the bottom of our website to request information via email. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Customer *** did not attempt to call our customer service department. Since he did not follow up or answer any of our communications, he delayed his EIN process. We are issuing a full refund and will close the order.
E-Forms Customer Support
From: ***
Date: Mon, Mar 4, 2019 at 10:46 AM
Subject: Re: Revdex.com Complaint Case# 90484367 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Revdex.com
I wanted to thank you for your prompt response e-forms already defunded my money.
Thanks
Charged for a form that in reality was free of charge
On January 29, 2019 I was looking online on how to replace my sons social security card being that I had lost it. I came across e-forms us and the site made it seem as if I would be getting my sons social security card thru them. I was charged 38 dollars just to find out they were sending me a pre filled form to print myself along with instructions on what to send in the mail with the prefilled form they emailed me. ***
PAYMENT RECEIPTE-FORMS ONLINE
3015 N Ocean Blvd., C 112
Fort Lauderdale, FL XXXXX
INVOICE NUMBER:XXXXXX
DATE:
01/29/2019
CUSTOMER:
Jesse Moreno
SERVICE:
e-Forms SS5 Package for Social Security Card Replacement
PAYMENT:
$38.00
METHOD OF PAYMENT:
Credit Card
All this to find out this could be done for free. The form was not even pre filled correctly which made the form unable to be used.
I would like for this site to be shut down as it is scamming people for payment for a service which is free and asking for people's social security number. I would also like a refund of the 38 dollars a paid for a service that was not given and offered free.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
The documents requested as identification as instructions per the Social Security Administration. They clearly state the following: "Important: All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents." You can view this information on www.ssa.gov.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Customer *** was refunded on 02/05/2019, please allow to 3-10 business days to the amount reflect in your account.
Sincerely,
E-Forms.us
The company sent me worthless papers that would not help with the task it said it would and charged me $38.
The company did not give me the papers efficient to obtain my replacement Social Security Card. It looks like it would be a legit company, but I found out they scammed me of $38.
I would like a refund of $38 since they were not helpful.
We are not a scam and customers can reach us via phone or e-mail. Scamming companies make it impossible to get in contact with their company and most of the time their representatives don't even speak English.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Customer *** was refunded 1/31/2019, please allow 3-10 business days for the amount to reflect in your account. Refunds are given in the same form that they are received.
Sincerely,
E-Forms.us
Completely misleading and incorrect information
They make you believe you are using a government website. I was charged $38.00 for a one page form and a mailing label. The information on the form was incorrect. This form is available for free on the real Social Security website, which I used and submitted easily. I would like a refund.
My order information:
Your Social Security Package - Order # XXXXXX
Thank you for using e-forms. We are committed to making your experience a fast and easy one.
Order Confirmation
Social Security Name Change
Instant E-Package $38.00
Total $38.00
Please note that this charge will appear on your credit card statement as "E-FORMS" .
Your package is ready to be downloaded. It is attached to this e-mail message.
Social Security Package instructions for ***
1. Print the attachment
2. Please revise your SS-5 form and sign it at the bottom
3. Gather all required original documents
Refund
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Customer *** was refunded on 01/28/2019 when she sent a cancellation request. Please allow 3-10 business days for the amount reflect in your account.
Sincerely,
E-Forms.us
I tried to replace my SS card. I paid $38 but couldn't complete the process due to errors on documents. With no way to correct them, I had to give up.
On Jan. 24, 2019 I fell for the chance to renew my Social Security Card online through this website. When I completed the online form and submitted my form of payment, I had no idea I was not dealing directly with the government. It was only after I had processed my form of payment and received my documents that I discovered that there it is free to replace my card if I go to the SSA office to present my documents. As it stands now, I am out $38 AND I will not be able to complete the process through the company because there are errors and omissions on my forms that I suspect will derail the whole thing. I have also learned that a photocopy of my driver's license will not pass *** proof of my identity. I would have been better off just getting in my car!
I simply want a refund of my $38 because I was unable to finish what I paid for.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
We have issued a full refund to Mr. on 01/28/2019. Please allow to 3-10 business days for the amount to reflect in your account.
Sincerely,
E-Forms.us
(The consumer indicated he/she ACCEPTED the response from the business.)
A full refund was received so we are satisfied.
This site is clearly made to manipulate people into buying a service that is not necessary, convenient, or what the site advertises it to be.
Order # XXXXXX
Order Confirmation
Social Security Card Replacement
Instant E-Package ***
Total ***
Please note that this charge will appear on your credit card statement as "E-FORMS" .
Your package is ready to be downloaded. It is attached to this e-mail message.
Social Security Package instructions for ***
Print the attachment
Please revise your SS-5 form and sign it at the bottom
Gather all required original documents
It advertises as "renew your social security card online for free", however that is not the case.
I'm honestly scared they stole my information.
I would like a refund, and I would like them to stop scam advertising to people.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38. No where on our site do we state, "renew your social security card online for free."
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Due to Ms. being unsatisfied and did not understand the service, we are issuing a full refund of $38. Please allow 3-10 business days for the amount to reflect into your account.
Sincerely,
E-Forms.us
This was false advertising. One is led to believe that one is applying for a replacement social security card, not merely auto-populating a form.
What a scam. Though, yes, upon close inspection you can see that this is not an "official" government site, between the red, white and blue color scheme and and .us address, they are clearly preying on us. $38 to fill in half a form! RIDICULOUS!!! Not even usable.
I will accept a $38 refund.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Mr. was issued a full refunded 1/9/2019. His order was still within the refund policy. Please allow 3-10 business days for the amount to reflect in your account. Refunds are issued to the same card used to process the transaction.
Sincerely,
E-Forms.us
This looked like a Social Security site, and I gave them my SS number. Hope it does not lead to problems. Total fraud and not associated with SS.gov. I totally fell for this. I didn't realize a scam until they asked me for money at the end. Google should take this site down!!
We appreciate your feedback.
e-Forms is a private company that assist consumers with processing their application from the convenience of their home. Not everyone is able to wait in the long lines, take the long drive, or take off work to go to the office.
Also, our website is completely different from the Social Security Administration, if you visit their site, you will see tons of pictures of people and tiles. Our site has been simplified for the purpose of making it easy for the customer. We also state that we are not associated with the Social Security Administration on several parts of our site including the acknowledgement before the purchase. All information submitted on our site is safe and only used for the intended purpose. We do not have advertisers nor so we keep the full SS number after purchase. If you did not make a purchase then we have no clue who you are or what information you placed on our site since an order was not submitted.
Lastly, we do have several happy customers that appreciate that we can assist them with questions and getting the forms out to the SSA without having to leave their home.
Hope this information was helpful.
Happy Holidays
E-Forms.us
Deceptive Advertising of Service
Feeling Scammed! I filled in information today, November 30, 2018, to obtain a replacement social security card. Advertised as "order a replacement online", not the case! After paying the fee the website stated they would email me my completed information. I received the email immediately, but upon opening it I realized that all they did was send me the same form I could have printed off for free. $38 to auto-populate a quarter of the needed information is a complete rip off! To make things worse the mailing label they included to send in the partially completed form is for the social security office 6 blocks away from my house. I will not be using the "packet" they sent me and instead will walk 6 blocks to order a replacement in person. FOR FREE
I will not use that form! I want my money back! I will go to the social security office to obtain my replacement card.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
We apologize you were not satisfied with the service. A full refund was issued 12/4/2018. Please allow 3-10 business days for the amount to reflect in the card that was made for purchase.
Sincerely,
E-Forms.us
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund and will file for my security card replacement in person at my local office.
Ordered Soc.Security card on 9/17/18. Didnt receive in 4 weeks. Contacted service on 11/27/18. Told issued on 9/24 and mailed to local SSA. A lie
After above transpired, I was referred by e-Forms to contact SSA directly. Given the SSA phone number, e-Forms tracking number and order number for SSA to find my replacement card. Called SSA on 11/27. Was informed no card was ever ordered by any entity since 2005 nor was a tracking number or order number sufficient for them to ever find one if ordered. They stated not affiliated nor do they do business with this service. I paid e-Forms $35 and mailed them original medical docs (as they stated I should provide) and never received any service at all. I am now going to SSA office to obtain replacement cards at no cost.
My order was never placed, no card was ever produced, and I am unable to obtain the medical documents I originally mailed. The information provided by e-Forms rep was untrue per SSA offices.
This is a clear Theft of Service.
Their information tells customers to wait at least 4 weeks for it to arrive, so I allowed ample time for a delivery or delays.
I want my money back, mailed to my address with the original documents mailed to place the "order".
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
The documents requested as identification as instructions per the Social Security Administration. They clearly state the following: "Important: All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents." You can view this information on www.ssa.gov.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Based on the customers information. Tracking XXXXXXXXXXXXXXXXXXXXXX, shows the following.
September 24, 2018
11:03am Delivered, ***
To
***
***
*** XXXXX-XXXX US
Unfortunately, we cannot be held liable for the Social Security mishandling your mail. If you mailed in copies of your documents, then they likely did not process the order and disregarded the documents. If you mailed in original documents, then you will need to contact their office as the information arrived to that office based on the tracking information.
A full refund of $38 was already issued on December 1, 2018. Refunds are issued in the same form of payment as it was received. The money was returned to the same card used on file.
This is all the information we can provide.
Thank you and Happy Holidays,
E-Forms Customer Support
Feeling stupid that I fell for this scam. I need to get a new social security card, and was led to this website.
I thought this was the official Social Security Website. Red, white and blue and .us! I read a previous complaint and e-forms response. I think this is a deliberate attempt to scam consumers. I called American Express to flag this charge and also emailed the support for e-Forms. Of course, the office is closed so I could not speak to a representative. I was able to download forms, but no pre-paid mailing label as promised. Of course, I am not going to send original documents in the mail to Social Security, and have to go to the office anyway for the FREE replacement card. Feeling stupid and want to warn others.
Please refund my account, and change the website to not look official.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
The documents requested as identification as instructions per the Social Security Administration. They clearly state the following: "Important: All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents." You can view this information on www.ssa.gov.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
Customer was refunded from a support ticket she sent on 11/13/2018.
We apologize, but we will not change our website as it does not appear like the Social Security Administration website. When you visit their site they have images of young and older people all over the site and tiles. We do not look anything like the SSA site.
Thank you,
E-Forms Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not given the service that was advertised. A pdf is not the same as electronic filing as the name will have you suggest.
Both the name of the site and the suggested service provided is misleading. They are purposefully manipulating people into paying for a service that you can receive for free. I was under the impression that my information would be sent to the SSA electronically. What I received was a pdf that requires me to print, mail, and send documents. This was not made clear from the beginning. It should be stated up front that you are required to do more than electronically fill out your info. They pay to advertise at the top of google knowing that people will be mislead by the url that ends in .us. Which is confusing as some government websites are either .gov OR .us. In my opinion, this was a SCAM. I would like a refund. I am happy that the Revdex.com exists for companies such as this.
I would like a refund. And I would like it made more clear that documents will need to be printed and mailed with sensitive documents.
E-forms is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation. Our charge is a flat fee of $38.
Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration.
In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.
The top section states: "Not Affiliated with the SSA"
The mid-section states: "While the Social Security Administration allows you to request a social security card at no cost, e-forms is a paid service with the objective of simplifying the process, eliminating guesswork, and providing detailed instructions about how to fill out and where to mail government forms. E-forms is not affiliated with nor endorsed by the SSA" (this in bold letters).
Our footer states: "It is possible to obtain an SS-5 form at no cost at ssa.gov. "
Also, the checkbox for the customer to acknowledge the terms and conditions before placing the order also states: "I also understand that the Social Security Administration supplies blank forms and instructions for new and replacement cards free of charge. Nevertheless, I wish to use e-forms' services with personalized instructions to fill out the SS-5 form alongside all additional services provided herein."
Many people find it difficult to find instructions and to fill out government forms, thus seek the help of assistants like ours. We provide an intuitive and personalized questionnaire that adapts itself to the customer. Plus, we search the address of the local social security office to where the customer needs to send out the forms. We also provide a pre-paid USPS label addressed from the customer to the local SSA office which can be tracked on USPS.com. We also include detailed instructions regarding all types of documents that are acceptable as proof of identity and citizenship and if you have any questions we have customer service representatives that are here to answer all questions.
The documents requested as identification are instructions per the Social Security Administration. They clearly state the following: "Important: All documents submitted must be either originals or copies certified by the issuing agency. We cannot accept photocopies or notarized copies of documents." You can view this information on www.ssa.gov.
With e-Forms all submitted information is used only for the expressed purposes for which it is intended and is not made available to any third party. We have implemented a series of security measures to maintain the security of your personal information when you place an order. In addition, we use a secure server and all payment information is transmitted via Secure Socket Layer technology and then is encrypted in the payment gateway Provider. After you have completed a transaction, your private financial information is not stored in our servers. Complete Social Security numbers are also not stored in our serves. Only the last four digits of a Social Security number, for account holder verification purposes, are stored. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
If any customer feels that the service is not up to their expectations they may contact our customer service department. We do have a refund policy and will issue a refund based on the policy. There is also a cancellation request link at the bottom of our website and a support link. Our customer service department is open Monday-Friday 10:00AM-6:00PM eastern time and our number is X-XXX-XXX-XXXX.
*** Leiter, was refunded 11/7/2018 since she did not use the service. Please allow 3-10 business day to see the amount reflected back into the original form of payment.
Sincerely,
E-Forms.us