Date Sent: 5/7/2015 3:22:03 PMComplaint: [redacted]I am rejecting this response because:Nobody has addressed my concerns regarding the Contact Us feedback form on the Gila LLC website.I want to know what is being done to ensure that others do not have the same problems I am experiencing. Regards,[redacted]
Dear [redacted]
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to...
resolve
unpaid toll transactions.
In your complaint, you indicate that MSB accepted your payment of $7.70 on August 19, 2014 for the
above-referenced toll transactions. You also indicate that your payment was not applied to your toll
account prior to the payment due date because of a payment processing error caused by MSB. As a result,
you incurred an additional fee in the amount of $15.00.
MSB processed the payment you made on August 19, 2014, however, our records indicate that your
financial institution rejected the transaction because they were unable to locate an account using the
information that was provided by you. MSB received this notification from your financial institution on
August 28, 2014.
As a one-time courtesy, MSB will refund the $15.00 fee that you have already satisfied with your recent
payment. Please allow up to 14 business days to receive this refund in the mail.
If you have additional questions and wish to speak with a customer service representative, please contact
our office at [redacted]
Sincerely,
[redacted]
Gila LLC
Dear Mr. [redacted],Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com"). Please be advised that we have updated our records with the correct owner of the vehicle who is responsible for these toll transactions. We appreciate you...
bringing this matter to our attention and we apologize for any inconvenience you have experienced. A supervisor from our office will contact you to verify your correct mailing address so that we can send you confirmation that you are not responsible for these toll transactions.Sincerely,[redacted]Gila LLC d/b/a MSB
October 31, 2014
[redacted]
[redacted]
GILA LLC d/b/a MSB [redacted] Via Revdex.com Complaint Portal
[redacted]
[redacted]
[redacted]
[redacted]
Direct [redacted] Re: Revdex.com...
Complaint: [redacted]
Fax [redacted] MSB Reference: [redacted]
San Antonio Municipal Court Reference: [redacted]
Dear [redacted]:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by San Antonio Municipal Court to provide collection services in
connection with unpaid court fines and fees.
Our records reflect that you spoke with a representative of our office on October 24, 2014. During this
telephone conversation, our representative processed your request to discontinue calls to the telephone
number that was associated with this matter.
If you have any additional questions related to this matter, please contact me directly at [redacted]
[redacted]
Sincerely,
[redacted]
Gila LLC
May 8, 2015 www.[redacted]com [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint #[redacted]). MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. Your complaint states that your concerns regarding the ‘Contact Us’ feedback form on our company’s website had not been addressed. The technical issue affecting the ‘Contact Us’ feedback form on our company’s website has been identified and corrected. MSB apologizes for any inconvenience you experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
[redacted] Gila LLC
Complaint: [redacted]
Dear Mr. [redacted]:
Thank you for your research of MSB
Reference [redacted] of the Texas Public Safety Driver Responsibility Program.
To summarize, I had successfully
applied for the program in January 2014 while out of the country with no means
to return to my Texas home. Mail to my locked home mailbox was either returned
or stockpiled until destroyed by the USPS. I was able to get my eligible license
returned to me using the DPS forms, but MSB used that form to change my address
to a Postal Code incompatible with MSB's online systems. When my record was no
longer online, I justly surmised that my indigency application was accepted and
surcharges paid in full. Last month while applying for job requiring government
security clearance I discovered my license was listed as NOT ELIGIBLE, and
immediately began the discovery on what happened and how to fix it.
I was able to sign into the MSB
system, and can see that additional fees have been removed subsequent to this Revdex.com
complaint. I greatly appreciate this record change. I divided the total amount now
due by twelve, and made a payment, with an MSB confirmation number of [redacted].It is my contention that this payment should
be considered the first in a series of installment payments to pay the
remaining balance, and that MSB should reinstate the Due date and Minimum
payment fields of [redacted], thereby changing my license status to ELIGIBLE while
I make monthly payments. I would then gratefully accept your response to the
Revdex.com complaint.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The continue to say that they have placed the numbers on the Do Not Call list and we continue to receive calls. I have since discovered a larger list of phone numbers, which I want to be placed on the Do Not Call List, as follows:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ />
I continue to not have faith that this will actually get done and will call Aaron Miller directly when it DOES happen again.
Regards,
[redacted]
December 4, 2014 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide collection services in connection...
with unpaid toll transactions. After reviewing the details of your complaint, MSB has waived all of the remaining violation fees owed in connection with the toll transactions which are the subject of this complaint. The remaining balance due is $2.86, representing the unpaid toll transactions less any violation fees. A supervisor from our office will contact you within the next three (3) business days to assist you in resolving the remaining balance due. We apologize for any confusion or frustration you have experienced. Should you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at [redacted] Monday through Thursday 8:00 am to 7:00 pm, and Friday 8:00 am to 6:00 pm or visit www.[redacted].com. Sincerely, [redacted] Gila LLC
April 3, 2015 Revdex.com Complaint: [redacted] MSB Reference: [redacted], License Plate [redacted] Dear J[redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is a private company...
contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. A review of MSB’s records indicate that this matter was resolved in our call center after the filing of this complaint. The fee incurred for the account referenced above was waived and the remaining balance was paid on April 2, 2015. This matter is now closed in our office. We apologize for any inconvenience you experienced. Please contact me directly if you have any additional questions related to this matter. I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
April 24, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other...
municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to one or more of the telephone numbers referenced above. Please be advised that we do not have any records in our office that are associated with these telephone numbers, however, we have entered them into our internal do-not-call registry. If you have any other telephone lines forwarding calls to any of the numbers referenced above, we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC
February 12, 2015 Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is the contract vendor for the Texas Department of Public...
Safety (“DPS”) Driver Responsibility Program. MSB’s records indicate that you applied and were approved for the DPS Incentive Reduction Program under Texas Transportation Code 708-157, section C. On February 7, 2014, MSB notified you of this approval via correspondence sent to your home address on file. Our office did not receive any mail return notification until after a default notice was sent to you in August 2014. MSB processes applications for the Indigency Program per the requirements listed under the Texas Administrative Code (37 TAC §15.166). MSB will report any surcharge which is not paid by the due date stated on a given notice to the Department of Public Safety as defaulted. The Department of Public Safety will suspend the driving privileges of any individual who has delinquent surcharges as defined by Texas Transportation Code 708-158. MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted], at [redacted]. Sincerely, [redacted]
April 8, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the...
Revdex.com (Revdex.com complaint #[redacted]). MSB is a private company contracted by court systems throughout the United States to resolve unpaid fines and fees. MSB’s records indicate that your telephone number ending in 2622 was removed from our system on March 31, 2015. This telephone number was also added to our internal “do not call” registry to ensure that there are no future calls placed to this number. MSB apologizes for any inconvenience you have experienced. Please contact me directly if you have any additional questions related to this matter. I can be reached directly at ###-###-####, extension [redacted] Sincerely, [redacted] Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 31, 2014 Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ###-###-####. A review of our records indicates that MSB was attempting to contact a different individual at this number. Please be assured that we have removed this telephone number from our records and have added it to our internal “do not call registry”. This telephone number will not receive additional telephone calls from our office. We apologize for any inconvenience you have experienced. If you have any additional questions related to this matter, I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
[redacted] Gila LLC
February 18, 2015 [redacted] Re: Revdex.com Complaint: [redacted] MSB Reference: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Oklahoma Tax...
Commission to provide collection support services in connection with unpaid tax obligations. Please be advised that the correct reference number for your account in our office is [redacted]. The number “[redacted]” is the last seven digits of the telephone number that was provided to contact our office (###-###-####). Please be advised that we have updated our records with the address you provided to our office on February 7, 2015. We have placed your account in dispute status and have requested debt validation materials from our client. Upon receipt of same, we will forward those documents to your attention along with a notice of account balance from our office. MSB apologizes for any inconvenience. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Thanks for your help to resolve this!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 5, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll...
transactions. Pursuant to your request, I am enclosing a copy of the letter you have requested which confirms that you are not responsible for the disputed toll transactions in connection with the above-referenced account. MSB apologizes for the delay and any inconvenience you have experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LL
March 5, 2015 Dear [redacted] Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is contracted by Austin Municipal Court to resolve unpaid parking citations. Please be...
advised that correspondence related to the above-referenced account was mailed to the address provided by our client. Our records indicate that you disputed your responsibility for this account when you contacted our office on February 23, 2015 and February 24, 2015. We have updated our records to reflect the details of your dispute. MSB apologizes for the typographical error and any inconvenience you have experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC
Date Sent: 5/7/2015 3:22:03 PMComplaint: [redacted]I am rejecting this response because:Nobody has addressed my concerns regarding the Contact Us feedback form on the Gila LLC website.I want to know what is being done to ensure that others do not have the same problems I am experiencing. Regards,[redacted]
Re: Revdex.com Complaint: [redacted]
MSB Reference: [redacted]
Dear [redacted]
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to...
resolve
unpaid toll transactions.
In your complaint, you indicate that MSB accepted your payment of $7.70 on August 19, 2014 for the
above-referenced toll transactions. You also indicate that your payment was not applied to your toll
account prior to the payment due date because of a payment processing error caused by MSB. As a result,
you incurred an additional fee in the amount of $15.00.
MSB processed the payment you made on August 19, 2014, however, our records indicate that your
financial institution rejected the transaction because they were unable to locate an account using the
information that was provided by you. MSB received this notification from your financial institution on
August 28, 2014.
As a one-time courtesy, MSB will refund the $15.00 fee that you have already satisfied with your recent
payment. Please allow up to 14 business days to receive this refund in the mail.
If you have additional questions and wish to speak with a customer service representative, please contact
our office at [redacted]
Sincerely,
[redacted]
Gila LLC
Dear Mr. [redacted],Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com"). Please be advised that we have updated our records with the correct owner of the vehicle who is responsible for these toll transactions. We appreciate you...
bringing this matter to our attention and we apologize for any inconvenience you have experienced. A supervisor from our office will contact you to verify your correct mailing address so that we can send you confirmation that you are not responsible for these toll transactions.Sincerely,[redacted]Gila LLC d/b/a MSB
A response for the consumer is attached. Thank you.
October 31, 2014
[redacted]
[redacted]
GILA LLC d/b/a MSB [redacted] Via Revdex.com Complaint Portal
[redacted]
[redacted]
[redacted]
[redacted]
Direct [redacted] Re: Revdex.com...
Complaint: [redacted]
Fax [redacted] MSB Reference: [redacted]
San Antonio Municipal Court Reference: [redacted]
Dear [redacted]:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by San Antonio Municipal Court to provide collection services in
connection with unpaid court fines and fees.
Our records reflect that you spoke with a representative of our office on October 24, 2014. During this
telephone conversation, our representative processed your request to discontinue calls to the telephone
number that was associated with this matter.
If you have any additional questions related to this matter, please contact me directly at [redacted]
[redacted]
Sincerely,
[redacted]
Gila LLC
May 8, 2015 www.[redacted]com [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint #[redacted]). MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. Your complaint states that your concerns regarding the ‘Contact Us’ feedback form on our company’s website had not been addressed. The technical issue affecting the ‘Contact Us’ feedback form on our company’s website has been identified and corrected. MSB apologizes for any inconvenience you experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
[redacted] Gila LLC
Complaint: [redacted]
Dear Mr. [redacted]:
Thank you for your research of MSB
Reference [redacted] of the Texas Public Safety Driver Responsibility Program.
To summarize, I had successfully
applied for the program in January 2014 while out of the country with no means
to return to my Texas home. Mail to my locked home mailbox was either returned
or stockpiled until destroyed by the USPS. I was able to get my eligible license
returned to me using the DPS forms, but MSB used that form to change my address
to a Postal Code incompatible with MSB's online systems. When my record was no
longer online, I justly surmised that my indigency application was accepted and
surcharges paid in full. Last month while applying for job requiring government
security clearance I discovered my license was listed as NOT ELIGIBLE, and
immediately began the discovery on what happened and how to fix it.
I was able to sign into the MSB
system, and can see that additional fees have been removed subsequent to this Revdex.com
complaint. I greatly appreciate this record change. I divided the total amount now
due by twelve, and made a payment, with an MSB confirmation number of [redacted].It is my contention that this payment should
be considered the first in a series of installment payments to pay the
remaining balance, and that MSB should reinstate the Due date and Minimum
payment fields of [redacted], thereby changing my license status to ELIGIBLE while
I make monthly payments. I would then gratefully accept your response to the
Revdex.com complaint.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The continue to say that they have placed the numbers on the Do Not Call list and we continue to receive calls. I have since discovered a larger list of phone numbers, which I want to be placed on the Do Not Call List, as follows:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ /> I continue to not have faith that this will actually get done and will call Aaron Miller directly when it DOES happen again.
Regards,
[redacted]
December 4, 2014 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide collection services in connection...
with unpaid toll transactions. After reviewing the details of your complaint, MSB has waived all of the remaining violation fees owed in connection with the toll transactions which are the subject of this complaint. The remaining balance due is $2.86, representing the unpaid toll transactions less any violation fees. A supervisor from our office will contact you within the next three (3) business days to assist you in resolving the remaining balance due. We apologize for any confusion or frustration you have experienced. Should you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at [redacted] Monday through Thursday 8:00 am to 7:00 pm, and Friday 8:00 am to 6:00 pm or visit www.[redacted].com. Sincerely, [redacted] Gila LLC
April 3, 2015 Revdex.com Complaint: [redacted] MSB Reference: [redacted], License Plate [redacted] Dear J[redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is a private company...
contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. A review of MSB’s records indicate that this matter was resolved in our call center after the filing of this complaint. The fee incurred for the account referenced above was waived and the remaining balance was paid on April 2, 2015. This matter is now closed in our office. We apologize for any inconvenience you experienced. Please contact me directly if you have any additional questions related to this matter. I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
April 24, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other...
municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to one or more of the telephone numbers referenced above. Please be advised that we do not have any records in our office that are associated with these telephone numbers, however, we have entered them into our internal do-not-call registry. If you have any other telephone lines forwarding calls to any of the numbers referenced above, we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC
February 12, 2015 Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is the contract vendor for the Texas Department of Public...
Safety (“DPS”) Driver Responsibility Program. MSB’s records indicate that you applied and were approved for the DPS Incentive Reduction Program under Texas Transportation Code 708-157, section C. On February 7, 2014, MSB notified you of this approval via correspondence sent to your home address on file. Our office did not receive any mail return notification until after a default notice was sent to you in August 2014. MSB processes applications for the Indigency Program per the requirements listed under the Texas Administrative Code (37 TAC §15.166). MSB will report any surcharge which is not paid by the due date stated on a given notice to the Department of Public Safety as defaulted. The Department of Public Safety will suspend the driving privileges of any individual who has delinquent surcharges as defined by Texas Transportation Code 708-158. MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted], at [redacted]. Sincerely, [redacted]
April 8, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the...
Revdex.com (Revdex.com complaint #[redacted]). MSB is a private company contracted by court systems throughout the United States to resolve unpaid fines and fees. MSB’s records indicate that your telephone number ending in 2622 was removed from our system on March 31, 2015. This telephone number was also added to our internal “do not call” registry to ensure that there are no future calls placed to this number. MSB apologizes for any inconvenience you have experienced. Please contact me directly if you have any additional questions related to this matter. I can be reached directly at ###-###-####, extension [redacted] Sincerely, [redacted] Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 31, 2014 Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ###-###-####. A review of our records indicates that MSB was attempting to contact a different individual at this number. Please be assured that we have removed this telephone number from our records and have added it to our internal “do not call registry”. This telephone number will not receive additional telephone calls from our office. We apologize for any inconvenience you have experienced. If you have any additional questions related to this matter, I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted]
[redacted] Gila LLC
February 18, 2015 [redacted] Re: Revdex.com Complaint: [redacted] MSB Reference: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Oklahoma Tax...
Commission to provide collection support services in connection with unpaid tax obligations. Please be advised that the correct reference number for your account in our office is [redacted]. The number “[redacted]” is the last seven digits of the telephone number that was provided to contact our office (###-###-####). Please be advised that we have updated our records with the address you provided to our office on February 7, 2015. We have placed your account in dispute status and have requested debt validation materials from our client. Upon receipt of same, we will forward those documents to your attention along with a notice of account balance from our office. MSB apologizes for any inconvenience. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Thanks for your help to resolve this!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 5, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll...
transactions. Pursuant to your request, I am enclosing a copy of the letter you have requested which confirms that you are not responsible for the disputed toll transactions in connection with the above-referenced account. MSB apologizes for the delay and any inconvenience you have experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LL
March 5, 2015 Dear [redacted] Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is contracted by Austin Municipal Court to resolve unpaid parking citations. Please be...
advised that correspondence related to the above-referenced account was mailed to the address provided by our client. Our records indicate that you disputed your responsibility for this account when you contacted our office on February 23, 2015 and February 24, 2015. We have updated our records to reflect the details of your dispute. MSB apologizes for the typographical error and any inconvenience you have experienced. If you have any additional questions, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC