Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and see that the charges were waivedHowever, the company was impossible to reach through email or over the phone, and a Revdex.com complaint was the only way to receive a response for the erroneous charges
Regards,
*** ***
April 8, 2015 Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com Complaint #***)MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve
unpaid toll transactions. Your complaint states that you were not advised of a pending toll bill at the time you contacted our customer service department on January 1, As a result, this bill was not resolved and you were charged an additional fee in the amount of $15.00. Our records indicate that you contacted our office on April 7, and a refund in the amount of $15 was initiatedPlease allow up to business days to receive this refund in the mail. MSB apologizes for any inconvenience you experiencedIf you have any additional questions, please contact me directly at ###-###-####, extension ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because: the "Response: does not address my complaint as submitted to the Revdex.comThe "Response" does not reflect that which is stated and declared within my complaintThe "Response" is deceptive, as it is an attempt to establish parameters outside that of Revdex.com and to render my complaint as "closed" thereby leaving a positive outcome reflection for Gila, LLC, a.k.a., d.b.aMunicipal Services Bureau without rectifying or even addressing the situation / complaint.
Regards,
*** ***
December 31, 2014 Complaint* *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.comMSB is contracted by court systems and municipalities throughout the United States to collect
unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ###-###-####Please be advised that we do not have any records in our office that are associated with this telephone numberBased on the information you have included in your complaint, we have reason to believe that a different telephone number that was called by our office is terminating at your telephone extensionWe have removed this telephone number from our records and we trust that you will not receive any additional telephone calls. We apologize for any inconvenience you have experiencedIf you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter furtherI can be reached directly at ###-###-####4, extension ***. Sincerely, /s/ *** *** *** *** Gila LLC
December 10, 2014 Dear *** ** ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com (Revdex.com Complaint #***)MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll
transactionsIn your complaint you expressed your dissatisfaction with how violation fees were assessed on one or more toll transactionsYou also indicated that you did not receive certain notifications from MSB about these transactions. On December 1, 2014, you spoke with MSB’s customer service representativeDuring this telephone call, as a courtesy to you, MSB waived all violation fees that were assessed in connection with the tolls subject to this complaintYou then paid the remaining balance due. Please be advised that MSB is required by law to mail toll transaction notices to the address on file with the DMVWe encourage you to review your vehicle registration records to ensure that future toll transaction notices are sent to the correct address. If you have additional questions and wish to speak with a customer service representative, please contact our office at *** Sincerely, *** *** Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, after having reviewed my original complaint, I notice an error on my part and for purpose of clarity I would like to correct the error, or at least, make note thereof.The error occurs on line nine (9) of my original complaint, and reads as follows: "...CHAPTER DRIVER RESPONSIBILITY PROGRAM, of the Texas Code of Criminal Procedure."The above quoted statement should read, as follows: "...CHAPTER DRIVER RESPONSIBILITY PROGRAM, of the [Texas Transportation Code]."
Regards,
*** ***
January 20, 2015 www.GilaCorp.com Dear *** *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com complaint #***)MSB is contracted by the Texas Department of Public Safety (“DPS”) to
provide collection support services in connection with the Driver Responsibility Surcharge Program. You have expressed your dissatisfaction with MSB due to the fact that your driving privileges were suspended despite you indicating that you remitted your monthly payments toward your surcharge account(s)After reviewing our records, it has been determined that your driving privileges were suspended because you made two payments within the November account billing cycle, however, our office did not receive any payment in the December cycleAs a result, your driver license was suspended by DPS. Please be advised that we have updated our records to ensure that the second November payment will count toward your December payment obligationAs MSB is not the entity responsible for making determinations in connection with the suspension of driving privileges, our office contacted DPS to request that the suspension on your license be lifted as it relates to the aforementioned surcharge defaultDPS has indicated that this suspension no longer appears on your driver record. In order to ensure proper application of your payments in the future, please remit at least the minimum payment due in each monthly account cycleYour account billing cycle starts on the 9th of each month and ends on the 8thYou are able to make multiple monthly payments, however, at least one payment satisfying the minimum payment due must be received in each cycle. MSB apologizes for any inconvenienceIf you have any additional questions, please contact our Vice President of Operations, *** ***, at ###-###-####. Sincerely, *** *** ***
*** *** Gila LLC
November 28, 2014*** *** *** *** **Waco, TX ***Re: Revdex.com Complaint: ***MSB Reference: ***License
Plate: *** Amount Due: $63.52Dear ***
***Gila LLC d/b/a Municipal Services Bureau (MSB)is in receipt of your complaint filed with the Revdex.comMSB iscontracted by Central Texas Regional Mobility Authority (CTRMA) to providecollection services in connection with unpaid toll transactions.I have enclosed a summary of the tolltransactions and fees associated with the above-referenced accountPlease beadvised that this information is subject to change based on road usage,processing fees, and late fees for unpaid noticesPayments can made online byvisiting the below website or by mail to the following address:Municipal Services Bureau CTRMA Processing * * *** *** Austin, TX ***Should you have any questions regarding this matter or needfurther assistance, please contact a customer service representative toll freeat *** *** Monday through Thursday 8:am to 7:pm, and Friday 8:00am to 6:pm or visit www.***l.com.*** *** Gila LLC
Dear *** ** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have removed your telephone number ending in *** from our recordsWe have also updated our internal "Do Not Call"
registry to ensure that you receive no additional calls from MSB at this numberPlease allow up to hours for this change to take effect.We apologize for any inconvenience you have experienced and trust that this action resolves your complaintPlease contact me directly at ###-###-####, extension *** if you have any questions related to this matter.Sincerely,*** ***Gila LLC
Dear *** ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")In reviewing the details of your complaint, it has been determined that the payment you made for the toll transactions that are the subject of this
complaint was not properly credited due to an administrative errorWe have removed all of the remaining fees associated with these toll transactions and the payment you made will be properly credited to your accountWe apologize for any inconvenience you have experienced.Please contact me directly at ***, extension if you have any additional questions related to this matter.Sincerely,*** ***Gila LLC d/b/a MSB
February 27, 2015 Complaint: *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.comMSB is contracted by court systems and municipalities throughout the United States to collect
unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ***Please be advised that we do not have any records in our office that are associated with this telephone number, however, we did enter this number into our internal do-not-call registry in January If you have any other telephone lines forwarding calls to your number ending in *** we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experiencedIf you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter furtherI can be reached directly at ###-###-####, extension ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because:I have filed a complaint about this company before - ***It was closed without my confirmation of acknowledgementNew complaint: - Still receiving toll bills with associated late fees regardless of the fact that I was told by Gila Corporation on that my payment issues were completely resolved on the letter you all sent to me-I was assured by Gila that their faulty website "Contact Us" form would be fixed so that customers can contact the company with the same kinds of issues that I am experiencingIt is still not functionalI'm not sure that this is even worth my time since the Revdex.com seems to have interests aligned with this business and I do not feel that you have any interest whatsoever in consumer protection, as evidenced by the fact that you closed out my complaint without even consulting me about the outcome. lectI would like a refund for erroneous late feesI would like to be assured that I will not have to continue this complaint process againI would like to see that they are proactive in allowing people to contact them when neededI find it to be extremely unethical and a poor reflection on CTRMA.Regards,
*** ***
Dear Mr*** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")MSB is contracted to collect unpaid court fines and fees owed to Mineral County Justice CourtPlease be advised that MSB has not purchased
this account from any entity and we are not authorized by the court to settle this account for less than the full amount owedA statement will be mailed to the address on file within the next business daysPlease refer to the instructions on that notice if you wish to discuss this matter further.If you have additional questions related to this matter, please contact me directly at ###-###-####, extension ***.Sincerely,*** ***Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
February 3, 2015 Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.comMSB is contracted by Cameron County Regional Mobility Authority (CCRMA) to provide collection services in connection with
unpaid toll transactions. MSB has reviewed the details of your complaint and, due to the quality of the license plate image, has waived the charges associated with the disputed toll transaction. We apologize for any inconvenience you have experiencedShould you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at ***
*** Monday through Thursday 8:am to 7:pm, and Friday 8:am to 6:pm or visit www.***.com. Sincerely, *** ***
February 25, 2015 Re: Revdex.com Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your correspondence in connection with the complaint referenced above (Revdex.com complaint #[redacted]). The Incentive program provides eligible consumers the ability to pay for the six (6) months immediately following Incentive approval. After that, the account defaults until such a time that the consumer pays the Incentive balance in full. You are able to enter into a monthly payment plan, however, this arrangement would require that we remove Incentive and restore your original balance(s). If you wish to retain the Incentive reduction, the program requires that you pay the Incentive balance in full before driving privileges can be restored. MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted], at ###-###-####. Sincerely, [redacted]
From: [redacted] [mailto:aaron.[redacted]@gilacorp.com] Sent: Wednesday, December 17, 2014 7:29 PM To: [redacted]@gmail.com Cc: info; Compliance Subject: Revdex.com Complaint [redacted] - Response Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) has completed its review of your inquiry. I have attached MSB’s response to this email. The Revdex.com has been copied on this communication because your complaint was originally filed in their office. December 17, 2014 www.GilaCorp.com Via Email Only: [redacted]@gmail.com [redacted] GILA LLC d/b/a MSB [redacted]
[redacted]Y [redacted], Texas 76179 BLDG. * AUSTIN, TEXAS Re: Revdex.com Complaint: [redacted] 78754 Direct ###-###-#### MSB Reference: [redacted] Fax ###-###-#### Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Texas Department of Public Safety to provide customer service and collection services in connection with the surcharge program. Your complaint alleges that you have not received all of the indigence benefits available to you under applicable law. Please be advised that applicable law provides for two distinct indigence programs, one of which requires a court order and reduces the balance to $0.00 on the offense being heard by the judge. This is awarded when the case is heard and does not include other open surcharges a consumer may have. To date, our records reflect that no court order has been entered granting you indigence benefits under this specific program. On 10/28/14, you applied and were approved for available benefits under the indigence program which does not require a judicial court order. The following MSB accounts with a maximum balance of $260.00 ($250 owed to the state with a 4% fee for MSB’s collection services) were opted in to indigence status on 11/28/14. These accounts are currently enrolled and in compliance with the indigence program, with an expiration of 5/27/15. In compliance: [redacted]
[redacted] The following accounts were opted into indigence status on 2/9/12, however, are currently in “indigence default” due to non-payment: In default* [redacted]
[redacted] MSB has not received any notification that a judicial court order has been entered granting any further indigence relief, as required by applicable law. Please contact our office with any further questions related to this matter. You can reach our customer service call center at ###-###-####. Sincerely, /s/ [redacted] Gila LLC cc via email: Revdex.com Sincerely, [redacted] Director Gila LLC dba MSB Austin, Texas [redacted]
Re: Revdex.com Complaint: [redacted]
MSB Reference: [redacted] & [redacted]
San Joaquin County Court Reference: [redacted] & [redacted]
Dear [redacted]:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB...
is contracted by San Joaquin County Court to provide services in connection
with your financial obligations associated with the above-referenced court cases.
MSB has completed its review of the consumer records related to this matter. Our records reflect that
you have entered into a payment plan agreement for the above-referenced court cases.
MSB Reference: [redacted] San Joaquin County Court Reference: [redacted]
? Original balance: $3,252.00
? Payments credited: $335.00
? Current balance: $2,917.00
? Payment Schedule: $100.00 per month, due on or before the 5th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
MSB Reference: [redacted] San Joaquin County Court Reference: [redacted]
? Original balance: $1,309.00
? Payments credited: $85.00
? Current balance: $1,224.00
? Payment Schedule: $85.00 per month, due on or before the 19th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
Payments can be made without incurring an additional payment processing fee via the following
methods. Please include your MSB reference number on your method of payment.
In Person (cash, physical checks or money orders), Mon-Fri 8:00am – 3:00pm, except holidays:
Municipal Services Bureau
San Joaquin County Courthouse
222 E Weber Ave
Stockton, CA 95202
Mail Payments (physical checks or money orders)
Municipal Services Bureau
P.O. Box 16755
Austin, TX 78761-6755
A hold may be placed on payments made via check until the funds clear your bank, however, receipt of
your check by the specified due date will prevent default of your payment plan.Please be advised that payment processing fees may be assessed when a payment is made via MSB’s
website, call center, or when processing credit card and ACH payments.
We sincerely apologize for any inconvenience you have experienced. Any questions concerning the payment of your fine should be directed to MSB Customer Service. Please call ###-###-#### for
assistance.
Sincerely,
[redacted]
A detailed response for the consumer is attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and see that the charges were waivedHowever, the company was impossible to reach through email or over the phone, and a Revdex.com complaint was the only way to receive a response for the erroneous charges
Regards,
*** ***
April 8, 2015 Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com Complaint #***)MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve
unpaid toll transactions. Your complaint states that you were not advised of a pending toll bill at the time you contacted our customer service department on January 1, As a result, this bill was not resolved and you were charged an additional fee in the amount of $15.00. Our records indicate that you contacted our office on April 7, and a refund in the amount of $15 was initiatedPlease allow up to business days to receive this refund in the mail. MSB apologizes for any inconvenience you experiencedIf you have any additional questions, please contact me directly at ###-###-####, extension ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because: the "Response: does not address my complaint as submitted to the Revdex.comThe "Response" does not reflect that which is stated and declared within my complaintThe "Response" is deceptive, as it is an attempt to establish parameters outside that of Revdex.com and to render my complaint as "closed" thereby leaving a positive outcome reflection for Gila, LLC, a.k.a., d.b.aMunicipal Services Bureau without rectifying or even addressing the situation / complaint.
Regards,
*** ***
December 31, 2014 Complaint* *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.comMSB is contracted by court systems and municipalities throughout the United States to collect
unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ###-###-####Please be advised that we do not have any records in our office that are associated with this telephone numberBased on the information you have included in your complaint, we have reason to believe that a different telephone number that was called by our office is terminating at your telephone extensionWe have removed this telephone number from our records and we trust that you will not receive any additional telephone calls. We apologize for any inconvenience you have experiencedIf you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter furtherI can be reached directly at ###-###-####4, extension ***. Sincerely, /s/ *** *** *** *** Gila LLC
December 10, 2014 Dear *** ** ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com (Revdex.com Complaint #***)MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll
transactionsIn your complaint you expressed your dissatisfaction with how violation fees were assessed on one or more toll transactionsYou also indicated that you did not receive certain notifications from MSB about these transactions. On December 1, 2014, you spoke with MSB’s customer service representativeDuring this telephone call, as a courtesy to you, MSB waived all violation fees that were assessed in connection with the tolls subject to this complaintYou then paid the remaining balance due. Please be advised that MSB is required by law to mail toll transaction notices to the address on file with the DMVWe encourage you to review your vehicle registration records to ensure that future toll transaction notices are sent to the correct address. If you have additional questions and wish to speak with a customer service representative, please contact our office at *** Sincerely, *** *** Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, after having reviewed my original complaint, I notice an error on my part and for purpose of clarity I would like to correct the error, or at least, make note thereof.The error occurs on line nine (9) of my original complaint, and reads as follows: "...CHAPTER DRIVER RESPONSIBILITY PROGRAM, of the Texas Code of Criminal Procedure."The above quoted statement should read, as follows: "...CHAPTER DRIVER RESPONSIBILITY PROGRAM, of the [Texas Transportation Code]."
Regards,
*** ***
January 20, 2015 www.GilaCorp.com Dear *** *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com complaint #***)MSB is contracted by the Texas Department of Public Safety (“DPS”) to
provide collection support services in connection with the Driver Responsibility Surcharge Program. You have expressed your dissatisfaction with MSB due to the fact that your driving privileges were suspended despite you indicating that you remitted your monthly payments toward your surcharge account(s)After reviewing our records, it has been determined that your driving privileges were suspended because you made two payments within the November account billing cycle, however, our office did not receive any payment in the December cycleAs a result, your driver license was suspended by DPS. Please be advised that we have updated our records to ensure that the second November payment will count toward your December payment obligationAs MSB is not the entity responsible for making determinations in connection with the suspension of driving privileges, our office contacted DPS to request that the suspension on your license be lifted as it relates to the aforementioned surcharge defaultDPS has indicated that this suspension no longer appears on your driver record. In order to ensure proper application of your payments in the future, please remit at least the minimum payment due in each monthly account cycleYour account billing cycle starts on the 9th of each month and ends on the 8thYou are able to make multiple monthly payments, however, at least one payment satisfying the minimum payment due must be received in each cycle. MSB apologizes for any inconvenienceIf you have any additional questions, please contact our Vice President of Operations, *** ***, at ###-###-####. Sincerely, *** *** ***
*** *** Gila LLC
November 28, 2014*** *** *** *** **Waco, TX ***Re: Revdex.com Complaint: ***MSB Reference: ***License
Plate: *** Amount Due: $63.52Dear ***
***Gila LLC d/b/a Municipal Services Bureau (MSB)is in receipt of your complaint filed with the Revdex.comMSB iscontracted by Central Texas Regional Mobility Authority (CTRMA) to providecollection services in connection with unpaid toll transactions.I have enclosed a summary of the tolltransactions and fees associated with the above-referenced accountPlease beadvised that this information is subject to change based on road usage,processing fees, and late fees for unpaid noticesPayments can made online byvisiting the below website or by mail to the following address:Municipal Services Bureau CTRMA Processing * * *** *** Austin, TX ***Should you have any questions regarding this matter or needfurther assistance, please contact a customer service representative toll freeat *** *** Monday through Thursday 8:am to 7:pm, and Friday 8:00am to 6:pm or visit www.***l.com.*** *** Gila LLC
Dear *** ** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have removed your telephone number ending in *** from our recordsWe have also updated our internal "Do Not Call"
registry to ensure that you receive no additional calls from MSB at this numberPlease allow up to hours for this change to take effect.We apologize for any inconvenience you have experienced and trust that this action resolves your complaintPlease contact me directly at ###-###-####, extension *** if you have any questions related to this matter.Sincerely,*** ***Gila LLC
Complaint: ***
I am rejecting this response because: There is no written response from the Municipal Services Bureau
Regards,
*** ***
Dear *** ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")In reviewing the details of your complaint, it has been determined that the payment you made for the toll transactions that are the subject of this
complaint was not properly credited due to an administrative errorWe have removed all of the remaining fees associated with these toll transactions and the payment you made will be properly credited to your accountWe apologize for any inconvenience you have experienced.Please contact me directly at ***, extension if you have any additional questions related to this matter.Sincerely,*** ***Gila LLC d/b/a MSB
February 27, 2015 Complaint: *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.comMSB is contracted by court systems and municipalities throughout the United States to collect
unpaid fines, fees, and other municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number ***Please be advised that we do not have any records in our office that are associated with this telephone number, however, we did enter this number into our internal do-not-call registry in January If you have any other telephone lines forwarding calls to your number ending in *** we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experiencedIf you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter furtherI can be reached directly at ###-###-####, extension ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because:I have filed a complaint about this company before - ***It was closed without my confirmation of acknowledgementNew complaint: - Still receiving toll bills with associated late fees regardless of the fact that I was told by Gila Corporation on that my payment issues were completely resolved on the letter you all sent to me-I was assured by Gila that their faulty website "Contact Us" form would be fixed so that customers can contact the company with the same kinds of issues that I am experiencingIt is still not functionalI'm not sure that this is even worth my time since the Revdex.com seems to have interests aligned with this business and I do not feel that you have any interest whatsoever in consumer protection, as evidenced by the fact that you closed out my complaint without even consulting me about the outcome. lectI would like a refund for erroneous late feesI would like to be assured that I will not have to continue this complaint process againI would like to see that they are proactive in allowing people to contact them when neededI find it to be extremely unethical and a poor reflection on CTRMA.Regards,
*** ***
Dear Mr*** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")MSB is contracted to collect unpaid court fines and fees owed to Mineral County Justice CourtPlease be advised that MSB has not purchased
this account from any entity and we are not authorized by the court to settle this account for less than the full amount owedA statement will be mailed to the address on file within the next business daysPlease refer to the instructions on that notice if you wish to discuss this matter further.If you have additional questions related to this matter, please contact me directly at ###-###-####, extension ***.Sincerely,*** ***Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
February 3, 2015 Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.comMSB is contracted by Cameron County Regional Mobility Authority (CCRMA) to provide collection services in connection with
unpaid toll transactions. MSB has reviewed the details of your complaint and, due to the quality of the license plate image, has waived the charges associated with the disputed toll transaction. We apologize for any inconvenience you have experiencedShould you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at ***
*** Monday through Thursday 8:am to 7:pm, and Friday 8:am to 6:pm or visit www.***.com. Sincerely, *** ***
February 25, 2015 Re: Revdex.com Complaint: [redacted] Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your correspondence in connection with the complaint referenced above (Revdex.com complaint #[redacted]). The Incentive program provides eligible consumers the ability to pay for the six (6) months immediately following Incentive approval. After that, the account defaults until such a time that the consumer pays the Incentive balance in full. You are able to enter into a monthly payment plan, however, this arrangement would require that we remove Incentive and restore your original balance(s). If you wish to retain the Incentive reduction, the program requires that you pay the Incentive balance in full before driving privileges can be restored. MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted], at ###-###-####. Sincerely, [redacted]
From: [redacted] [mailto:aaron.[redacted]@gilacorp.com] Sent: Wednesday, December 17, 2014 7:29 PM To: [redacted]@gmail.com Cc: info; Compliance Subject: Revdex.com Complaint [redacted] - Response Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) has completed its review of your inquiry. I have attached MSB’s response to this email. The Revdex.com has been copied on this communication because your complaint was originally filed in their office. December 17, 2014 www.GilaCorp.com Via Email Only: [redacted]@gmail.com [redacted] GILA LLC d/b/a MSB [redacted]
[redacted]Y [redacted], Texas 76179 BLDG. * AUSTIN, TEXAS Re: Revdex.com Complaint: [redacted] 78754 Direct ###-###-#### MSB Reference: [redacted] Fax ###-###-#### Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com. MSB is contracted by Texas Department of Public Safety to provide customer service and collection services in connection with the surcharge program. Your complaint alleges that you have not received all of the indigence benefits available to you under applicable law. Please be advised that applicable law provides for two distinct indigence programs, one of which requires a court order and reduces the balance to $0.00 on the offense being heard by the judge. This is awarded when the case is heard and does not include other open surcharges a consumer may have. To date, our records reflect that no court order has been entered granting you indigence benefits under this specific program. On 10/28/14, you applied and were approved for available benefits under the indigence program which does not require a judicial court order. The following MSB accounts with a maximum balance of $260.00 ($250 owed to the state with a 4% fee for MSB’s collection services) were opted in to indigence status on 11/28/14. These accounts are currently enrolled and in compliance with the indigence program, with an expiration of 5/27/15. In compliance: [redacted]
[redacted] The following accounts were opted into indigence status on 2/9/12, however, are currently in “indigence default” due to non-payment: In default* [redacted]
[redacted] MSB has not received any notification that a judicial court order has been entered granting any further indigence relief, as required by applicable law. Please contact our office with any further questions related to this matter. You can reach our customer service call center at ###-###-####. Sincerely, /s/ [redacted] Gila LLC cc via email: Revdex.com Sincerely, [redacted] Director Gila LLC dba MSB Austin, Texas [redacted]
Re: Revdex.com Complaint: [redacted]
MSB Reference: [redacted] & [redacted]
San Joaquin County Court Reference: [redacted] & [redacted]
Dear [redacted]:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com. MSB...
is contracted by San Joaquin County Court to provide services in connection
with your financial obligations associated with the above-referenced court cases.
MSB has completed its review of the consumer records related to this matter. Our records reflect that
you have entered into a payment plan agreement for the above-referenced court cases.
MSB Reference: [redacted] San Joaquin County Court Reference: [redacted]
? Original balance: $3,252.00
? Payments credited: $335.00
? Current balance: $2,917.00
? Payment Schedule: $100.00 per month, due on or before the 5th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
MSB Reference: [redacted] San Joaquin County Court Reference: [redacted]
? Original balance: $1,309.00
? Payments credited: $85.00
? Current balance: $1,224.00
? Payment Schedule: $85.00 per month, due on or before the 19th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
Payments can be made without incurring an additional payment processing fee via the following
methods. Please include your MSB reference number on your method of payment.
In Person (cash, physical checks or money orders), Mon-Fri 8:00am – 3:00pm, except holidays:
Municipal Services Bureau
San Joaquin County Courthouse
222 E Weber Ave
Stockton, CA 95202
Mail Payments (physical checks or money orders)
Municipal Services Bureau
P.O. Box 16755
Austin, TX 78761-6755
A hold may be placed on payments made via check until the funds clear your bank, however, receipt of
your check by the specified due date will prevent default of your payment plan.Please be advised that payment processing fees may be assessed when a payment is made via MSB’s
website, call center, or when processing credit card and ACH payments.
We sincerely apologize for any inconvenience you have experienced. Any questions concerning the payment of your fine should be directed to MSB Customer Service. Please call ###-###-#### for
assistance.
Sincerely,
[redacted]