General Motors Corporation

Vin# [redacted]Milege. 73,4232010 Camaro 2010No warrantyThe problem is with a faulty timing chain made by Chevy. There is 100's of complaints over this yet Chevy won't do nothing about it.

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] and concerns with her 2013 Cadillac Escalade.  The New Vehicle Limited Warranty coverage on the 2013 Cadillac Escalade is 48 months and/or 50,000 miles, whichever comes first.  We regret that because [redacted]’s vehicle is 10,000 miles beyond the New Vehicle Limited Warranty, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter.    If you have further questions, please contact our Cadillac Customer Assistance Center at [redacted] Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you. Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted].  We are sorry she is dissatisfied with her  2013 Cadillac Escalade.  Our continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that a...

Cadillac owner is dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence. After we review [redacted]’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors

Dear Revdex.com, Thank you for your recent correspondence regarding [redacted]. We are sorry he is dissatisfied with his 2012 Chevrolet Equinox.  Our continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that one of our customers is...

dissatisfied with any phase of their experience with our product.  For this reason, our office will work together with the involved dealer to fully research and address this concern. After we review [redacted]’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors

Dear Revdex.com,Thank you for your recent correspondence regarding [redacted] and concerns with his 2005 Pontiac Vibe.  We have completed our review of [redacted]’s situation.  General Motors has offered for him to go to the dealership and have the part inspected by the service manager in order to clear the recall and he has declined. Accordingly, GM will close its file on this matter.  We apologize for any inconvenience [redacted] may have experienced and appreciate you bringing this matter to our attention.Sincerely,General Motors

Thank you for your recent correspondence regarding Ms. [redacted] and concerns with her 2013 Chevrolet Malibu.    Denial decision: We have reviewed Ms. [redacted]’s situation and find that Ms. [redacted] has been denied for Engine Replacement Assistance, and this decision remains unchanged.  We believe every consideration was given and available information was carefully evaluated before this decision was reached.  Accordingly, GM will take no further action in this matter and will proceed to close its file.   If you have further questions, please contact our Chevrolet Customer Assistance Center at 1-800-222-1020 Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you.   Sincerely,   General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Mr. [redacted].  We are sorry he is dissatisfied with his 2005 Pontiac Vibe.  Our continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that a Pontiac owner is...

dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence. After we review Mr. [redacted]’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted].We are sorry he is dissatisfied with his experience with the dealership promotion.   General Motors' continued success depends on the satisfaction our customers receive.At your request, we again reviewed [redacted]'s file with our Central Office Staff.  We are in agreement with the position previously stated to [redacted] by the Customer Relationship Specialist in the Resolution Management Team. This decision remains unchanged.  We believe every consideration was given and all available information was carefully evaluated before this decision was reached. If you have further questions, please contact our GM Customer Assistance Center at [redacted] Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be happy to assist you.Thank you again for your correspondence.  We appreciate the opportunity to review this matter.Sincerely,General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] and concerns with his 2012 Chevrolet Equinox.  Paragraph 1 (Warranty is expired): The New Vehicle Limited Warranty coverage on the 2012 Chevrolet Equinox is 36 months or 36,000, whichever comes first.  We regret that because [redacted]’s vehicle is 36 months and 10,000 miles beyond the New Vehicle Limited Warranty, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter.    Sincerely, General Motors

Dear  Consumer:We have been notified by the Revdex.com about your dissatisfaction with an issue involving your 2010 Chevrolet Camaro.  We apologize we have been unable to contact you using the telephone number that was provided or any listed in our records. If your dealership has been able to resolve your situation to your satisfaction, no further action is necessary.  If it has not, please contact me at your earliest convenience by calling [redacted], extension [redacted], Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.Thank you for giving Chevrolet this opportunity to be of assistance.  We hope to earn your trust and respect with every contact you have with our Alternative Dispute Resolution team.  In order to ensure that we do not create any disruption by continuing to contact you, if we do not hear from you in 10 days or at the direction of the Revdex.com, your case will be closed.   Sincerely, Chevrolet

[A default letter is provided here which indicates your rejection of the business's response. 
As they have stated, there product has a known flaw, they have extended the warranty. However they have failed to fix the problem in 10 years as the product continues to have issues as noted by many customers.  Until they stand behind their product and fix the issue once and for all I am not satisfied.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Dear Revdex.com:Thank you for your recent correspondence regarding Mr. [redacted].  We are sorry he is dissatisfied with his 2012 GMC Terrain.  Our continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that a GMC owner is...

dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence. After we review Mr. [redacted]’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Ms. [redacted] and concerns with her 2015 Cadillac Escalade Hybrid.   The New Vehicle Limited Warranty coverage on the 2015 Cadillac Escalade Hybrid is 48/50,000, whichever comes first.  We regret that because Ms. [redacted]’s no...

longer owns the vehicle, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter.     If you have further questions, please contact our Cadillac Customer Assistance Center at [redacted] Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you.  Sincerely, General Motors

July 11, 2017     State of MI Revdex.com [redacted] Southfield, MI 48076-5156 Attention: [redacted]   Customer: [redacted] Reference number: [redacted] Service request: [redacted] Customer Relationship Specialist: [redacted]   Dear [redacted]...

[redacted]   Thank you for your recent correspondence regarding [redacted].  We are sorry she is dissatisfied with her 2016 Buick Enclave.  Our continued success depends upon the satisfaction our customers receive from their vehicles.   We are concerned when we learn that a Buick owner is dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence.   After we review [redacted]’s concerns, we will be in contact with you to discuss this matter further.   Sincerely,   General Motors

August 26, 2015  State of ILOffice of the Attorney GeneralConsumer Protection DivisionAttention:  Revdex.com[redacted] Phone: ###-###-#### Fax: ###-###-####Email: [redacted]@easternmichiganRevdex.com.orgURL: http://www.Revdex.com.org/detroit  Customer:  [redacted]...

[redacted]Reference number[redacted]Service request:  7[redacted]Customer Relationship Specialist: [redacted]  Dear [redacted]  Thank you for your recent correspondence regarding Ms. [redacted]’s and concerns with her 2008 [redacted] 9-7X.   We have reviewed Ms. [redacted]’s situation, and have found that she pursued this matter through the Revdex.com Autoline arbitration process.  The Arbitrator found that Ms. [redacted]’s vehicle was operating to General Motors’ specifications, and that her concern  were caused by Transmission issues which she no longer has and not a manufacturer’s defect in material or workmanship.  Based upon our review, we are in agreement with the position taken by the Revdex.com, and accordingly will take no further action in this matter.   If you have further questions, please contact our [redacted] Customer Assistance Center at ###-###-#### Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you.   Sincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding Ms. [redacted].  We are sorry she is dissatisfied with her 2006 HUMMER H3. Our continued success depends upon the satisfaction our customers receive from their vehicles. We are concerned when we learn that a HUMMER owner is...

dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence.After we review Ms. [redacted]’s concerns, we will be in contact with you to discuss this matter further. Sincerely, General Motors

Thank you for your recent correspondence regarding Mr. [redacted].  We are sorry he is dissatisfied with his 2015 Chevrolet Traverse.  Our continued success depends upon the satisfaction our customers receive from their vehicles.   We are concerned when we learn that a Chevrolet owner is...

dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence.   After we review Mr. [redacted]’s concerns, we will be in contact with you to discuss this matter further.   Sincerely,   General Motors   cc:  FILE

Dear Revdex.com: Thank you for your recent correspondence regarding [redacted] and concerns with a General Motors dealership promotion.    We have reviewed [redacted]’s situation.  [redacted] should contact our Marketing Support Department to remedy his issues. The number has been...

provided and [redacted] accepted this resolution. If you have further questions, please contact our GM Customer Assistance Center at [redacted] Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you. Sincerely, General Motors

June 27, 2016     Revdex.com Consumer Protection Division Attention:  [redacted]   Customer: [redacted] Reference number: [redacted] Service request: 8-[redacted] Customer Relationship Specialist: [redacted]   Dear Ms. [redacted]:   Thank you for your recent...

correspondence regarding Mr. [redacted].  We are sorry he is dissatisfied with his 2015 Chevrolet Silverado.  Our continued success depends upon the satisfaction our customers receive from their vehicles.   We are concerned when we learn that a Chevrolet owner is dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence.   After we review Mr. [redacted]’s concerns, we will be in contact with you to discuss this matter further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12504065, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]