General Motors Corporation

Revdex.com *** *** *** ***
*** *** *** Attn: *** *** Customer: *** *** Reference number: *** Meditation Liaison Specialist: *** Dear *** ***: Thank you for your recent letter regarding Mr
*** and concerns with his Chevrolet Tahoe. We have reviewed Mr***’s situation, and have found that he pursued this matter through the Local Revdex.com processThe New Vehicle Limited Warranty coverage on Mr***’s Chevrolet Tahoe is for months or 36,000, whichever occurs first. Our records show that these warranty parameters has been exceeded by months and 124,miles. As a result, this vehicle is no longer covered by the New Vehicle Limited Warranty, and GM is not obligated to cover the cost of Mr***’s repair Accordingly, GM will take no further action in this matter If you have further questions, please contact our Chevrolet Customer Assistance Center at ###-###-#### Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to any of our Customer Relationship Specialists and they will be pleased to assist you. Sincerely, Chevrolet Business Resource Center Resolution Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11244809, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: I left several voice mails for ***, who apparently is handling my case but can not even sign the message, and received no answer or replyI feel the response is very unprofessional calling me only “***” appears to be a form filled letter, not at all what I was hoping for with a legitimate complaint. Also, I don’t feel that anything was answered, or investigated as the response doesn't even address my original complaintIt states I was denied pricing, when my complaint asked if the price was actual and why customer service could not helpShe stated, in a voicemail, that she had questions for me, but never asked them. I don’t understand how a case can be closed when all of the information has not even been sharedAlso, she made it very clear that since my vechicle is used I'm not as valued. It’s such a disheartening feeling knowing that since I only have a “Used” automobile I am some how treated different. The response, in my opinion, was filling in the blanks of a form filled letter that only scarcely touched on what I had askedIt will hurt heart and soul every time I get into that automobile and think of the price I paid (even though "used") and that GM and Ms*** really have no interest in me or my complaint, in my opinionThank you,*** ***

Dear Revdex.com: Thank you for your recent correspondence regarding Mr***. We are sorry he is dissatisfied with his GMC Sierra 2500HD. Our continued success depends upon the satisfaction our customers receive from their vehiclesWe are concerned when we learn that a GMC owner is
dissatisfied with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondenceAfter we review Mr***’s concerns, we will be in contact with you to discuss this matter furtherSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding *** *** and concerns with his Chevrolet Cruze. We have reviewed *** ***’s situation. Our review shows the vehicle was repaired at Young Chevrolet Buick GMC Of Ionia, Inc., and *** *** was satisfied with the repairs. Accordingly, GM will proceed to close its file on this matterIf you have further questions, please contact our Chevrolet Customer Assistance Center at *** Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding *** ***. We are sorry she is dissatisfied with her Chevrolet Malibu. Our continued success depends upon the satisfaction our customers receive from their vehiclesWe are concerned when we learn that a Chevrolet
owner is dissatisfied with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondenceAfter we review *** *** concerns, we will be in contact with you to discuss this matter furtherSincerely, General Motors

Dear Revdex.com: Thank you for your recent correspondence regarding *** and concerns with his Cadillac SRX CROSSOVER. We have reviewed ***’s situation and find that *** has been denied for pricing of parts, and it has been determined that the vehicle is used, and is
currently does not involve a manufacturer’s defect. We believe every consideration was given and available information was carefully evaluated before this decision was reached. Accordingly, GM will take no further action in this matter and will proceed to close its fileIf you have further questions, please contact our Cadillac Customer Assistance Center at *** Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist youSincerely, General Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11244809, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:None of what is being said is correctI'm not complaint about the bricking of an aftermarket part to make the cup holder fit different sizesI'm complaining about the pricing of a factory OEM part that came with my Cadillac- the mat on the bottom of my cup holder that even my dealer feels is too expensiveI feel like my complaint hasn't even been looked into- all the information they send is wrong and I feel uts clear they have no intention of helpingThen again- it's only a "used" carVery disappointed
Regards,
*** ***

Dear Revdex.com:Thank you for your recent correspondence regarding *** ***. We are sorry he is dissatisfied with his Chevrolet Cruze. Our continued success depends upon the satisfaction our customers receive from their vehiclesWe are concerned when we learn that a Chevrolet owner is
dissatisfied with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondenceAfter we review *** ***’s concerns, we will be in contact with you to discuss this matter furtherSincerely, General Motors

Dear Revdex.com:Thank you for your recent correspondence regarding ***. We are sorry he is
dissatisfied with his Chevrolet Camaro. Our continued success depends upon the satisfaction our customers receive from their vehicles We are concerned when we learn that a Chevrolet owner is dissatisfied with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondence After we review ***’s concerns, we will be in contact with you to discuss this matter further Sincerely,General Motors

GM does apologize that *** *** is no longer satisfied with his and we would like him to be satisfied. This vehicle came from General Motors with a month or 50,mile, New Vehicle Limited Warranty that covers any General Motors defects in materials or workmanshipThe vehicle also came with a concurrent running year or 100,mile, Powertrain Warranty that covers the specific components of the engine, transmission, transaxle, or the transfer case, and the vehicle drive systems (axles and differential). What we’re looking at here today is a consumer’s reaction to the pricing that the customer was provided by the dealership for an aftermarket item that adjusts the size of the cup holder. And the customer is requesting answers concerning why another department, other than the Business Resource Center, is not offering the customer any assistanceFirst to address *** ***’s concern with the pricing of the aftermarket part, in the Business Resource Center we to do not have access to pricing of any of the items sold by the dealership so verifying what the actual cost of the item should be is not something that can be verified by the Business Resource Center as we specifically work with manufacturers defectsSecond, to address the concern with the Customer Assistance Department and their ability to assist *** ***’s with the concern about the aftermarket part. We do not have any information as to why our customer assistance department is not able to assist *** ***. Customer Assistance is a separate department and I am not able to tell *** *** why Customer Assistance was not able to assist him with his complaint, as their regulations on when assistance is provided is different than that of the Business Resource CenterGM has determined there are no factory defects with the original manufacturer’s equipment, so at this time there is nothing to repair on this vehicle under the applicable warrantyFurthermore, the customer does not meet the qualifications under the Pennsylvania Lemon Law for assistance through the Business Resource Center. The customer is not claiming a manufacturer’s defect, which is the purpose of the Business Resource Centers involvementThe customer should continue to work with the dealership for any warranty repairs or sales concerns

Dear Revdex.com:Thank you for your recent correspondence regarding Ms*** and concerns with her Chevrolet Impala. We have reviewed Ms***’s situation. Our review was an offer to contact the dealership to get an estimate to see if she is eligible for assistance with those
repairs; the consumer has declined that offer. Accordingly, GM will proceed to close its file on this matterThe consumer has been given a denial for replacement of her vehicle; she does not meet the criteria for a replacement at this time.If you have further questions, please contact our Chevrolet Customer Assistance Center at *** Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you. Sincerely, General Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12524447, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The business has made more than reasonable effort to resolve this issueThe resolution is not yet completed, but I expect to be more than happy with the result when it is concluded
Regards,
*** ***

Dear Revdex.com: Thank you for your recent correspondence regarding *** ***. We are sorry she is dissatisfied with her Cadillac Escalade. General Motors' continued success depends on the satisfaction our customers receive from their vehiclesAt your request, we again reviewed *** ***'s file with our Central Office Staff. We are in agreement with the position previously stated to *** *** by the Customer Relationship Specialist in the Resolution Management Department. This decision remains unchanged. We believe every consideration was given and all available information was carefully evaluated before this decision was reachedIf you have further questions, please contact our Cadillac Customer Assistance Center at *** Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be happy to assist youThank you again for your correspondence. We appreciate the opportunity to review this matterSincerely, General Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11403240, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I am in a lose/lose situation and GM will not make any attempt to assistI am leasing a GM car that at only 60k miles needed to have the engine replacedThis is a car I was planning on buying and was not worrying about milesI now have to either buy a car knowing the engine has already been replaced or pay for miles I had no intention of paying for because of an impending purchaseIt would be very easy for GM to negotiate the status of the car, assist with the mileage overage, or help find a solutionThey refused. In addition, those with whom I have spoken to are rude and lack customer service skills. I should not have to get stuck buying a GM car that has faulty issues alreadyIt is a shame that I wanted to take pride in my GM, American car and they don't take pride in me as a customer
Regards,
*** ***

Thank you for your recent correspondence regarding Mr*** and concerns with his GMC Terrain. We have reviewed Mr***’s situation and find that Mr*** has been denied because this complaint is about a safety recall that the remedy is not yet availableWe believe every consideration was given and available information was carefully evaluated before this decision was reached. Accordingly, GM will take no further action in this matter and will proceed to close its file If you have further questions, please contact our GMC Customer Assistance Center at 1-800-462-Monday through Friday between 8:a.mand 5:p.m., Eastern Time. Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you Sincerely, General Motors

Thank you for your recent correspondence regarding Mr***. We are sorry he is dissatisfied with his GMC Terrain. Our continued success depends upon the satisfaction our customers receive from their vehicles We are concerned when we learn that a GMC owner is dissatisfied
with any phase of their experience with our product. For this reason, both our office and the dealer involved will be advised of your correspondence After we review Mr***’s concerns, we will be in contact with you to discuss this matter further Sincerely, General Motors

Thank you for your recent correspondence regarding Ms. [redacted].  We are sorry she is dissatisfied with her 2013 Chevrolet Malibu.  Our continued success depends upon the satisfaction our customers receive from their vehicles.   We are concerned when we learn that a Chevrolet owner is...

dissatisfied with any phase of their experience with our product.  For this reason, both our office and the dealer involved will be advised of your correspondence.   After we review Ms. [redacted]’s concerns, we will be in contact with you to discuss this matter further.   Sincerely,   General Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11510809, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I did talk with [redacted], GM, and she gave me a number to call [redacted] which, I believe is the [redacted] Division of GM but I DID NOT ACCEPT THIS AS A RESOLUTION TO MY COMPLAINT! The ONLY acceptable resolution to my complaint is for GM to provide me with the $100 [redacted] Visa Prepaid Card as promised in the mail offer, a copy provided with my complaint and provided to GM. I was given a new File Number ([redacted]) but that is not a resolution! Another phone tour through GM and GM's [redacted] Division is not a satisfactory replacement of the promise made in their mail offer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11510809, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
ASSIGNING another CASE NUMBER AND TELLING ME IT WILL TAKE UP TO 6 weeks to investigate the claim (AGAIN) is NOT AN ACCEPTABLE RESOLUTION! Everyone has a copy of the promise by GM and they have failed to live up to their promise. Starting a NEW investigation, or at least SAYING they are starting an investigation, that may take 6 more weeks can continue forever. Forever is NOT 2 to 4 WEEKS as promised.
Regards,
[redacted]

Customer: [redacted] Reference number: [redacted] Service request: [redacted] Customer Relationship Specialist: Randy    Dear [redacted],   Thank you for your recent correspondence regarding Mr. [redacted] concern.      We have reviewed Mr. [redacted]...

situation.   Mr. [redacted] should contact the Sales Manager, to discuss the concerns with the financing.   If you have further questions, please contact our GM Customer Assistance Center at 1-800-222-1020 Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to your service request number above and any of our Customer Relationship Specialists will be pleased to assist you.   Sincerely,   General Motors   cc:  FILE