Funai Service Corporation

We would like to apologize for any inconveniences we might have caused while attempting to service the unit as part of our Out Of Warranty Repair Program. The Repair team is doing their best to answer and resolve all concerns, however with the success of our program it has delayed total repair time...

than the one initially stated to customer. We appreciate the patience. The complaint has been escalated to our  Repair Team's management to address with customer and hopefully provide an quick update. We thank customer for their time and patience.

We are in reply to Mr. [redacted]'s complaint. Although our Customer Care department does not service this product, only Funai made products, we will escalate this complaint to our Neato Division in our warehouse and will request customer be called back and be provide an update on the repair. We advise...

customer to wait for either a call back or an e-mail with status updates by our Neato division. We thank customer for their patience and consider this matter closed.

We are in reply to customers complaint. Although the Neato brand is not supported by our Funai Call Center, we will forward the complaint to the Neato team at Funai Service warehouse. Unfortunately we haven no way of providing direct updateson the Neato products.
We advise customer to allow 1-2...

business day to receive an update by either phone call or e-mail with status update from the Neato team, in case they have not yet been contacted.
As we cannot assist further, we would like this matter closed as customer will receive an update from Neato team.

We are in reply to customers complaint. Customer was contacted by Out Of Warranty Repair Program's General Manager. Customer was offered to have unit returned at no additional charge and unit will be repaired again properly.Customer was provided a return fed-ex shipping label along with the notice...

that the repair would be expedited as soon as the unit arrived, bypassing the normal Turn around time.We consider this resolution fair. We urge customer to contact our Out Of Warranty Team in case of any questions or concerns. We now consider this matter closed on our end.

We are again in reply to Mr. [redacted]'s issue. Again we would like to apologize for the inconvenience, unfortunately as we stated in our initial response the unit in question is almost 3 YEARS beyond our warranty coverage. If Customer is unable to contact one of our Authorized Service Centers, he is welcomed to take the unit to any local  repair shop in his area as the unit is no longer covered under warranty. We feel customer received proper Customer assistance as noted in our initial response. Unfortunately we do not provide vouchers or any type of discounts as the product is not sold directly form Funai, rather sold at retailers such as Walmart/Targer etc. Again since he product is beyond any type of Warranty coverage we consider this matter closed.

We are in reply of Mr. [redacted]s complaint. We would like to apologize for any inconveniences caused while attempting to repair the TV under Warranty. The parts were shipped to the service center and received on Monday, The Service center should have contacted the customer by now to update them on the...

current status of the repair. Since we have confirmed parts were shipped and received, we now consider this matter closed.

We request customer please wait for a Call Back from the Call Center. We understand customer has been waiting for the exchange.There was a discrepancy with the exchange order where our system was not matching the customers information. We are not able to locate customer address, we have already...

instructed Call Center staff to reach out to customer and collect more information so we may quickly process the exchange. We apologize for the inconvenience, we understand this is not the customers fault and will do our best to ship out the re placement once we spoke with customer. We will follow through with the exchange and consider this matter closed.

We are in reply to Ms. [redacted]'s complaint. We would like to apologize for any inconveniences we might have caused while attempting to service customer under warranty. As stated to customer, the original check was cut and mailed out 07/01/2016 for the amount of $294.96. It was originally mailed out...

to the address we had on file at the time which was [redacted]Our call center agents provide you with a turnaround time up to 1 month to receive the check. Clearly it will not take the post office 30 days to receive the check, however we factor not just the delivery time, we must allow USPS to attempt delivery and return the check should there be any issues with the delivery address. We must allow time for the check to be returned in case it is undeliverable such as this case. Our accounting department did in fact confirm the check was returned as undeliverable by USPS. We do not have specifics as we do not work for USPS. We then requested for check to be re-mailed to an alternate address provided by customer. The check has been re-sent to customer via USPS. We urge customer to patiently wait for USPS to deliver the check and contact our Call center should there be any issues or concerns. We thank customer for their patience. Since we have fulfilled the request to mail out check second time we consider this matter closed.

We are in reply to Ms. [redacted]r's complaint. We have reached out to customer and explained the delay for the exchange is due to no inventory available for her model. We have since offered to refund customer the full value of her unit. We are waiting on customer to send in her proof of purchase so we...

may refund the fill value of the unit including the taxes.If customer does not send in her receipt, we will proceed to refund just the value of the unit minus the taxes paid at purchase. Since we have offered customer to refund the unit as an alternative to waiting for exchange, we now consider this matter closed.

Complaint: [redacted]
I am rejecting this response because:Funai Corporation took $50 for a diagnostic and did nothing for a month. Voicemail is full. The phone is never picked up.It took 2 weeks to even confirm the unit was received in their warehouse.Finally, after filing a Revdex.com complaint, they return the unit to me, after charging another $45 for "Major Repairs".The unit came back with a battery life of less than 5 minutes. And now they want me to repeat the process again?

We are in reply to Mr. [redacted]' complaint. We would like to apologize for the inconvenience of customer having received exchange unit damaged. Although we have made several changes to how ship the units and the material we use, we cannot always prevent damage is we use shipping companies. We...

have made several attempts to reach customer since receiving complaint. Customer finally returned our call yesterday and was offered a refund.Customer accepted refund and will be sending us a copy of the proof of purchase so we can start the refund process. We consider the refund a satisfactory solution as requested by customer, and now consider this matter closed.

We are in reply to customers complaint. We would like to apologize for any inconveniences we might have caused while attempting to replace customers unit under warranty. Unfortunately customers original model was not available in stock which caused the delay on shipping out the exchange unit....

Customer was eventually called back and was offered an upgrade.We anticipate the exchange unit shipping out sometime this week. Our staff will provide updates to customer once the update has become available. We thank customer for their time and patience and assure we will proceed with exchanging the unit. We consider this matter closed.

Revdex.com: I have received my item back and in working order.  Thank  you Revdex.com for your help on solving this issue.

The company has contacted me and left a voicemail stated they'd send a refurbished neato vacuum. I returned the call and left a voicemail and have yet to hear back. I have yet again contacted the company to send a refurbished neato vacuum and have not received a response. I'll accept a refurbished neato vacuum. I can not reach anyone at this business via phone even when they leave an extension number. I am very frustrated with the back and forth and don't understand why the company can't take the response from the Revdex.com.

We are in reply to Customer's complaint. Unfortunately we have exhausted every option we can provide for customer and have now processed a refund for customer due to not having inventory available to replace customers unit. Customer purchased a Black Fridad promotional item that was sold during last...

years Black Friday sales.  This model is not typically sold throughout the year and currently we do not have stock for. This was already explained to customer. Our Manufacturers Warranty covers only the unit. In the even when we have to refund the unit, we refund customer the full value of the unit including the state sales tax with a copy of the receipt. We understand customer does not have a copy of the receipt there fore she was refunded the amount paid at time of purchase minus the state sales tax. We processed and mailed out the refund check on 12/03 for the amount of $218.00. We feel refunding customer the value of the unit is more than a fair resolution and now consider this matter closed. Customer must allow enough time for the Postal Service to deliver the refund check.

I am still yet to receive any tracking or shipping information from the company.  I feel that this issue will can not be resolved until the product has shipped and the company completes its job.

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for any inconveniences we might have caused while attempting to assist customer by servicing the unit under warranty. We have gone through every option available for customer by making sure we follow through by honoring our...

manufacturer warranty. We originally attempted to repair the unit, then exchange it. Since we currently do not have inventory for customers 2014 Black Friday model, we are now processing a full refund for the price paid for the unit. We understand customer no longer has the original receipt or a copy of the original receipt, we will be refunding the full amount paid for the unit. We apologize for the delay in processing the check, we have confirmed the check will be processed and mailed out by Friday end of this week. We feel offering a full refund is more than fair resolution and now consider this matter closed.

I have received the check at long last.  The case can b closed.

We are in reply to  Ms. [redacted]'s complaint. We would like to apologize for any inconvenience we might have caused while attempting to service or in this case replace the unit under warranty. We do show we have processed 3 exchanges. Our exchange product is quality tested before it is deemed...

qualified to be used as an exchange. Since we cannot determine on our why customer continues to receive damaged exchanges as customer was told we will be processing  refund. The last damaged unit was returned to our warehouse 09/21. Customer must allow the total turnaround time she was quoted by our Call Center agent, which can be up to 15 business days not including weekends and holidays. We will assure the refund is processed and send out to customer on our end. We would like to clarify to customer our company does not benefit out of customer receiving a damaged exchange, rather we lose money in the product and on shipping costs. Since we have already offered and are currently processing a refund($48.00) for customer, we now consider this matter closed.

We are in reply to Mr. [redacted]'s complaint regarding the items listed. Unfortunately our warranty covers only the unit itself and the accessories supplied with the unit. Our Call Center team has written instructions when an exchange is processed to package the unit and include only the unit and the...

accessories that were included with the unit when purchased, for example the remote control. We did NOT instruct customer to include any other products other than the unit and the accessories supplied with the unit. All defective products are returned to one of our 3 locations. When these units arrive they are processed not repaired. Our Return center does not keep any items other than the unit itself. There is no chance these items would be available to return back to customer as they are not kept, rather disposed upon processing of the unit. Again our Manufacturer's Warranty only covers the unit under warranty, we will NOT be issuing any refund for any other items inside the box, no exceptions will be made. We apologize if customer miss-understood our instructions. We follow the same set of instructions to which we have processed for thousands of exchanges and provide on a daily basis to all of our customer. We now consider this matter closed.