Funai Service Corporation

We are in reply to customers complaint. We have already offered a refund to which customer has accepted. We apologize for the delay in the original exchange, the exchange was not shipped out due to no inventory available. We advise customer to allow 100-15 business days for the check to be delivered...

once it has been processed. The refund check has not been processed as of today, we will however reach out to customer and provide updates as they become available. Since we have already authorized a refund to be processed, we now consider this matter closed. We thank customer for their time and patience.

We are in reply to Ms. [redacted]s complaint. We would like to apologize for any inconveniences we might have caused while attempting to service, then replace the unit under warranty. Unfortunately we were unable to process an exchange which then a refund was offered to customer.The refund was processed...

and mailed out to customer on 01/15/2016 for the amount of $218 since no proof of purchase was available. We advise customer to allow the Postal Service enough time for the check to be delivered. Should customer have any issues or concerns we urge customer to call our Call Center back so we may assist customer accordingly. Since we have followed through on our end with issuing the refund, we now consider this matter closed.

We are in reply to customers complaint. We would like to apologize for any inconvenience caused while attempting to assist customer with the issue reported to our call center. We would also like to clarify, damage is not covered under Manufacturer's Warranty coverage, regardless if accidental or...

intentional we do not cover damage.  This was explained to customer when issue was reported to our call center on 03/07. The decision to not cover damage is not based on case-by-case, it is part of our policy. We understand customer is frustrated with the outcome, however this is not a matter that can be resolved by speaking with a Supervisor.  Unfortunately it is matter of warranty coverage. We are not familiar with the store exchange policy. We also advice if customer purchased an Extended Warranty to contact them for further assistance as we will not be able to offer any warranty options(repair/exchange/refund) due to damage.We thank customer for their time and patience and consider this matter closed.

I received the replacement Phillips unit on 5/12/2017.  There is a problem with a vertical rainbow pattern on the VCR recording.I am in contact with Phillips tech support 1 [redacted] Case # [redacted] in an attempt to resolve the issue.  Until I have a properly functioning unit I do not consider my problem resolved.Alan Graham

We are in reply to customers complaint. Customer called back stating replacement remote was not working. Customer was asked to replace batteries and call back. We never heard back from customer until now. The replacement remote was in working condition when shipped out to customer. We will however...

replace the remote control at no charge. We urge customer to contact our Call Center so we may replace the remote at no charge to customer.  Customer was made aware of our No Refund policy when the order was placed. We will not be processing a refund as we can replace the remote at no charge if customer claims the remote is not working properly. Thank you, we consider this matter closed.

Customer has been explained what is needed to be done to process a refund. At this point customer is refusing to cooperate to fulfill the refund process.We urge customer to cooperate and return the defective unit so we may process the refund that has already been authorized. This is not a matter of principal, this is simply part of our refund process. We value and offer Mr. Nixon the same process we do the rest of our customers. The refund has been authorized just need customer to comply so we may process the refund. Please close this matter.

We would like to once again apologize for the delay. The exchange was requested, however original model was not in stock.  The exchange was shipped out 11/27 and is scheduled to be delivered tomorrow 11/30.We have extended customers original manufacturers warranty by 90 days out of courtesy for waiting for the exchange.We thank customer for their time and patience. FED-EX Tracking Number:9622088340008147943200679001407436

We encourage customer to read our response correctly before rejecting the response. The only call we are stating was the call from customer to let us know they received the unit damaged. The rest of the dates are emails, not calls.Please read our response carefully. We are not processing a refund until the damaged unit is returned. A box and fed-ex return label were just shipped to customer, as we just received customers receipt as stated in previous response. There is nothing else to reply at the moment as we are waiting for the damaged unit to be returned so refund can be processed accordingly. Please do not reject response until it has been carefully read. If customer has any issues going forward they are to call our Call Center for updates not continue to reject responses.

We are in reply to customers complain. Since the complaint was filed 12/07, the customer has already received a resolution by the Call Center. The Exchange was approved as per the pictures sent by customer we cannot determine the unit is damaged therefore still covered under our Manufacturer's...

Warranty. We would like to thank customer for their patience while the matter was dealt internally. We now ask customer to allow the 15-20 business days Turn-around-time that was provided by the call center. The defective unit was just delivered yesterday to one of our return locations. Again the resolution was provided to customer and consider this matter closed.

We are in reply to customers complaint. We would like to apologize for any inconveniences we might have caused while attempting to provide customer with warranty options.We initially processed an exchange for customer, which was not delivered to customer rather returned back to our warehouse. This...

caused the discrepancy with the refund and did not allow for the refund to be automatically processed.Customers issue was escalated through our Call Center. We were able to locate the re turned exchange unit in our warehouse and will have the check requested and processed next Friday.Our Accounting department processes check once a week, and unfortunately today is past the cut off time to request the check.We completely understand customers frustration, the delay was not caused by anything the customer did on their end, rather a shipping discrepancy. We assure the customer's refund check will be processed next Friday and mailed out to customer the same day. We thank customer for their patience and consider this matter closed.

We have already addressed the complaint in the original reply. We do not understand what is being rejected. We explained occurrence and offered to refund customer the owners manual and issue a $4 refund upon the return of the manual. Customer is welcomed to contact our call center and return the manual for a refund of $4 which is the cost of the owners manual. This matter has been closed on our end.

On Tuesday, October 13, 2015 5:30 PM, [redacted] wrote:Attention: [redacted]Good afternoon, my name is [redacted] my previous case number [redacted] submitted on 9/23/2015 9:34:23 PM against Funai Service Corporation (FSC).   According to the conclusion that was reached with Funai, I was suppose to be issued a check in the amount of $48.oo,  Yet as you can see also from the email I am forwarding you below. Once again they tell me one thing and do a total other.  Today I received a check in the amount of $23.00. I do not know what planet they live on but I am still waiting to see one go on sale for that amount,  maybe around Christmas but I am without know.  After all the time myself and the effort you have put into this file. I would have thought the company would have got some kind of intedgrity and stuck with there word, instead of lying to myself and the Revdex.com.  I find this check to be very offensive.  I know have to go out and purchase another DVD out of my own pocket for more than what this lie is that the mailed me. I already know I will not find one in my area for the amount the company has refunded me.  I am not sure as to what to do with this check, I was hoping with your help I would finally get some type of assistance or justice and that this company would do right by there customers.  But I see this is not the case.  Please inform me on how to continue. [redacted]On Friday, October 9, 2015 1:26 PM, Funai Support <[email protected]> wrote:Dear [redacted]: This email is to let you know that we have processed a refund check in the amount of $?23.00 for your [redacted] on 10/8/2015. The check was mailed on 10/8/2015.  You should receive your check within 3 to 5 business days.Thank you for your continued support.  We look forward to serving you again in the near future. Best regards,Funai Support Please Note this email address does not accept incoming correspondence.  If you would like to send an email, please send all correspondence to [redacted] and please reference your case number on all correspondence.

We are in reply to customers rejection. As stated we have returned the...

unit back, However we have learned there was a discrepancy with the address originally provided by customer causing the unit to be routed to a different address. Our team has put a trace on the shipment and are waiting to hear back from the shipper. Customer will be contacted with further details as we receive them. We advise customer to allow time for the shipper to provide us an update on the package. meanwhile should customer have any questions or concerns, customer should reach out to our Repair team for further assistance. We do not have any further updates at the moment and consider this matter closed.

We urge customer to stop rejecting replies and contact the call center so we may provide a resolution.The original complaint was regarding not have received the exchange. Which we fulfilled and sent out to customer. If customer is now having issues with the exchange received, we strongly advise customer to contact the Call Center a resolution will be offered. We cannot resolve the issue through Revdex.com. Original complaint was addressed, customer must contact call center for further assistance.

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for the delay caused while attempting to refer the customer to one of our Authorized Service Centers. Apparently there was a miss-understanding between our Servicer and our Warranty coverage. At this point we would like to offer an...

exchange to customer and bypass the repair process. We have reached out to customer last week and left a voice mail for customer to return our call to set up the exchange. We have not received a customer call yet, however our offer stands. We just need customer to contact our call center so we can arrange exchange. We consider an exchange a fair resolution and now consider this matter closed.

We are in reply to customers complaint. Our Out Of Warranty Team spoke with customer today. Customer agreed to follow through with repair for $45. The estimated time for repair to be completed is 04/27.We thank customer for their time and patience and ask time to allow to fulfill the repair....

This matter is now closed.

We are in reply to [redacted] complaint. We would like to apologize for any inconveniences we might have caused while attempting to resolve this issue under warranty. We did find some breakdowns on our end that resulted in customer having to wait longer than normal after the 1st exchange was...

processed. We have since addressed this on our end and spoken with the call center team to ensure this does not happen again. We have reached out to customer and offered a full refund. We have also requested a box be sent to customer to return the unit so the refund can be processed. Since we have agreed to a resolution we now consider this matter closed.

We are in reply to customers complaint. Our Out Of Warranty Repair team has offered to replace the unit for customer. We advise customer to contact our Repair team in case this has not yet happened for further updates and instructions. We thank customer fort their time and patience. We now consider...

this matter closed.

We are in reply to Mr. [redacted]'s complaint. We asked for the proof of purchase months ago, and have yet to receive it. We do not honor warranty without the date and proof of purchase. This was never received by any of our departments. We have instructed Call Center to reach out to customer shortly, so...

we can go ahead with the exchange process and will bypass the receiving the receipt as customer as not able to provide us the receipt within processing time. We thank customer for their patience and expect a call shortly. Since we are pushing through with the exchange we consider this matter closed.

We are in reply to customer's complaint. Our Out Of Warranty Neato Team reached out to customer and provided a resolution to which customer agreed over to the phone to.We are shipping out a replacement unit. We thank customer or their time and patience and apologize for any inconveniences we might...

have caused while attempting to service customer under our Out Of Warranty repair program. We now consider this matter closed.