Funai Service Corporation

We are in reply to Ms. [redacted] complaint. We would like to apologize for the inconvenience of customer receiving the refund check for the value explained by customer. This was not a mistake, simply a value set on customers model that was primarily sold during Black Friday. We would like to clarify we would no intentionally refund a lesser value than what customer purchased. Our team failed to see the proof of purchase showing the amount customer stated which customer had previously sent before the refund check was issued,. We have already requested for the second check to be issued for the difference remaining balance. We  process checks once and anticipate check to be processed tomorrow Friday, if not by following week.We thank customer for their patience. However for future reference we would appreciate if customer would contact us directly to make us aware of the issue as customer would have been provided the same resolution as now, without the delay of having to administer the complaint through Revdex.com. We will process second refund check accordingly and now consider this matter closed.

We are in reply to Ms. [redacted] complaint. This is the first we FUNAI receive this Revdex.com complaint from customer. We are not quite sure what the complaint is in regards to.Customer called our Call center for assistance, we attempted to repair the unit. Unit was deemed un-repairable to which we...

then offered to process an exchange. We initiated the exchange and even sent out a Box and a Fed-ex return label for customer to return the defective unit out of courtesy as we are not obligated to do so. The Box is on route to customer scheduled to arrive tomorrow, please see tracking number below. Inside the box are packing instruction and a pre-paid Fed-ex return label. This has already been explained to customer. We are following through with exchanging the unit for customer as long as we have inventory available, if we do not another option will be provided to customer. We consider this matter closed.

I am rejecting this response because:  It took this company almost a month to offer a refund.  They did not even know what they sent me until I provided the model and serial number.  Now, I am supposed to trust them to send me a check.  They refuse to pay me until I return their property.  I will tell you what is non-negotiable, send me my refund and the return label and I will return the dvd player.Just saying you are sorry does not cut it.  I was lied to by the call center.  First lie was they would call me in 24-48 hours, no call.  Second lie, they said I would be called that day, no call.  Your company does not understand customer service.  I had to take my faulty vcr to Fed Express on my time and gas.  Now, I have to do the same to return the wrong item.Pay me what you owe me, I do not trust you.  Then I will return your product.
Regards,
[redacted]

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

We are in reply to Mr. [redacted] complaint. The Call Center never received any email contact correspondence from customer. However, customer will be contacted by the Sanyo Customer Service team that will have further options available. We urge customer to wait for a call back and allow a few business...

days for contact before replying to this response. We thank customer for their patience.

I am rejecting this response because: A representative DID call me today, and I answered the phone! He told me to send an email, which I am going to do now, with the purchase price to which he assured me that Funai would issue me a CHECK for that amount plus Tax. Thus, this issue will be closed when I receive Funai's check in the mail, and not before. This phone call occurred just a few hours ago. The first call from Funai came when I wasn't home.

We are in reply to Ms. [redacted]s complaint. We would like to apologize for the inconvenience of having received our exchange unit damaged. We do our best to pack the unit just cannot guarantee it will not be damaged during transit as shipping is out of our control. We would also like to clarify we never...

downgrade a customers unit. Customers original unit was a 39" manufactured in 2013. The damaged exchange received was a 40"manufactured in 2014. Majority of our stock for exchange are recertified units, as inventory is not controlled by Call Center rather by available inventory at the time of return. We have made several attempts to reach out to customer and have only been able to leave a Voice Mail. We have yet to receive a phone call back from customer. We are trying to reach customer and offer either another exchange, or a refund. All customer has to do is call our Call Center and ask to speak to the Manager. We consider another exchange or refund a fair resolution. We are waiting for customer to return our call and consider this matter closed.

We are not providing any resolution to this complaint. All we can do is forward the complaint to the Neato team.As of 03/10, we were provided the following updates in regard to customers complaint. A return label was mailed to customer on 03/07. The Neato team is currently waiting for the unit to be returned so they can once again make an attempt to properly repair the unit.Should customer have any questions or concerns, we urge customer to contact the Neato team for further assistance. We are not dodging any issues as our Call Center does not service Neato products. We will however make sure customer is provided a resolution by forwarding the information to the Neato Team for follow up.Thank you, we have considered this matter closed as we cannot provide any further assistance.

Mr. [redacted] was contacted by the Repair Team's General Manager. The repair team would like the opportunity to fulfill the repair. In the meantime, Repair Team is offering to send customer as "loaner" unit which customer can use until the repair is completed. We thank customer for his patience and urge customer to contact the General Manager in case of any questions or concerns.Thank you, we consider matter closed on our end.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. But, they have my receipt on file. We've been dealing with this issue since the end of April. I've asked and demanded a refund prior to getting the Revdex.com involved and was told it isn't possible. I was supposed to receive a confirmation phone call for the refund and I'm still waiting. Funai/Magnavox customer service is deplorable. I doubt I'll ever see a dime. Magnavox even sent me a third TV. It was the same model as the second one, which is a lower end model. I never accepted the shipment. I just want my money back so I can be through with magnavox.

We are in reply to customers complaint. Customer was called on 2/28 by a Supervisor. We have explained to customer the unit is almost 1 year beyond any Warranty coverage. Date of purchase was April of 2015. The Manufacturer's warranty expired last April 2016.We have provided several steps or...

suggestions for customer to try to rectify the issue she is experiencing with her unit. Again, we will NOT be offering any warranty options as the unit is beyond any warranty coverage. We will no be offering to repair/replace/refund the unit.We thank customer for their time and patience.

I am rejecting this response because:Emerson has had my television since October 21, 2015. When sending in my television, I was told, in writing, I would receive a replacement. Had there been an explanation of a possible refund if a television was not in stock, I would have never sent in my television. Had I been informed when my tv was sent in that there were no replacements available, I would have asked for my television to be shipped back immediately as the line on the screen was not noticeable enough to not have a television at all. Regardless of whether or not the television was on sale at the time it was purchased for me, I did not make the purchase and received the television as a gift and cannot purchase another television for that amount of money. I do not have a receipt as I did not purchase the television. I could ask the person who bought it for me, but I think that is unnecessary. I also spoke to a representative on Saturday who claimed to be a manager and asked him for my defective television back. He said he could not do so. When I asked why, he explained to me that they had already sent my television to the warehouse to be reconditioned and given as a replacement tv. I am curious as to why MY television will be repaired and used for SOMEONE ELSE. I am curious why SOMEONE ELSE who will be receiving my tv was not demanded to receive the same $218 I was. The timeliness of this information that was given to me is not acceptable. If Emerson valued their customers, they would do as they say, or offer an upgrade as a replacement. I can take a picture and send Emerson photos of my other televisions, all EMERSON to show I am a valuable customer, and I am very disappointed in the way I am being treated.

We are in reply to Mr. [redacted] complaint. We are having a hard time understanding the complaint. We initially offered an exchange. We currently do not have inventory for customers model to offer an exchange therefore we now processing a full refund for customer. Customer purchased a promo item sol...

only in Black Friday. This model retailed at Walmart during Black Friday for $218.00. The only amount we cannot offer is the state sales tax without customer providing the proof of purchase(receipt).We have asked customer multiple times on 3 different occasions to send us the receipt so we may offer the full refund including sales tax. We have yet to receive the receipt from customer. Since we do not have the receipt we will proceed with processing a refund for the amount of $218, which again is what customer paid for this promo item during last year's black Friday sales. If customer can show a different amount paid for the unit, we ask customer to send to our department immediately. Since we processing full refund for customer, we consider this matter closed.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. HOWEVER, upon calling feb 11, the company has not yet processed the refund even though it has been approved 9 days previously.  They don't have any information on when it actually will be fully processed, either. If you have any way to try to expedite this, I would appreciate it.  They've had my money since mid November and my TV Dec. 1.  This is getting old that they've not refunded me yet.

We are in reply to customers complaint. We would like to apologize for any inconveniences we might have caused while assisting customer with the unit issue. Unfortunately, this unit was purchased in November of 2014, we did not ask for receipt to validate the purchase as we are able to confirm the...

sale date directly from Walmart. While we do agree the unit should last much longer with any issues, the Manufacturer's Warranty only covers the unit for up to 1 year form the date of purchase. Meaning the unit's warranty expired November 2015, making it almost 1 year and half out of warranty which is beyond any warranty coverage. If customer purchased an extended warranty at the time of purchase, we urge customer to contact the extended warranty company for further assistance. Because the unit is beyond any warranty coverage, we will not be able to offer any Repair/Exchange/Refund on this unit. We thank customer for their time and patience, and consider this matter closed on our end.

The check was received finally at the address that you claim was undeliverable, not the address you stated that you sent it to.  Maybe if you did the things you claim you were going to do,  the consumer would not have to escalate these matters to the Revdex.com.  You have lost a consumer for life in the way that you handled this whole process. Now that I see previous complaints, it seems you have a habit of handling all these matters the same way--claim someone is coming out to fix, then when that doesn't happen you have the consumer send the product back, promising to get them a new one, then after a while claim you don't have another, then promise to send them a refund that never shows up.

Customer must contact the Out Of Warranty Neato  team for further assistance. Customer has been contacted multiple times to attempt and provide a re solution.According to our Neato team, there was a discrepancy when the unit was returned to customer, customer was shipped the wrong unit. The Neato team has advised customer to call back as we need to return the wrong unit and was already provided with a return label. We would like to also clarify, we received and Out Of Warranty defective unit, customer was offered with a recertified unit, not used. We urge customer to return the call to our Neato team for resolution before rejecting another reply. We thank customer for their time and patience.

We ask customer to patiently wait for either a call back from the Call Center, or our reply through Revdex.com.We thanks customer for calling back and providing the physically address. We would lie to reiterate, the missing address was NOT the customers fault. There was a glitch with our system at the time of the original call that led to the address not to be captured and stored in our database. We have since requested the exchange order to be processed. Please allow us until next week to provide further updates such as order number and tracking information for the exchange unit. Due to last week and this week being short weeks, the exchange has not yet shipped. We will however have further updates available next week. We has customer not to reject response until she has received our updates, as we will reply with the same status.

Customer was contacted do be made aware w are now processing an exchange since customer states the unit is still not working properly after repairing the unit twice. We do not understand the purpose of the Rejection, other than asking to be contacted by e-mail. I have forwarded the email to our Neato team to once again reach out to customer. This matter has been closed on our end since we are now offering to exchange the unit for customer.

As stated in previous response, Neato brand is not serviced by Funai Call Center. We have already forwarded the complaint to Neato team to contact customer. There is nothing further to reject from the original reply. We urge customer to contact Neato team directly as we cannot provide resolutions for Neato brand products.We assure customer, the Neato team is working hard on all pending processes, and will respond to customer with an update.Please close this matter.