Freehand Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize to the consumer for any inconvenience he has experienced with his 2007 Yamaha Phazer GT snowmobile.  Product excellence is the cornerstone of our commitment to customer satisfaction.  We are proud of our heritage and reputation for manufacturing products with the highest...

standards of quality and workmanship.   When the 2007 Phazer was first introduced, we had reports of some consumers experiencing reduced engine cranking speed in extremely cold temperatures, and we offered a free modification for this situation.  This was not a recall but a technical bulletin issued exclusively to our authorized snowmobile dealers, informing them of the available modification, should any new vehicle owners experience this situation.  It was not a required service, and its intention was to extend factory coverage for a specific issue for a limited amount of time.  From the day this remedy was offered, it was presented as a limited time modification, intending to address concerns arising through the end of 2009.   Ultimately there comes a time when the owner of the product becomes responsible for their vehicle in its entirety.  Yamaha discontinued providing this service free of charge to 2007 Phazer owners over seven years ago.  While the parts and service instructions do remain available through our snowmobile dealer network, we encourage the consumer to work with his dealer to address his current concerns.  Yamaha is no longer absorbing the cost of this modification.   Thank you for allowing us the opportunity to respond to the consumer’s concerns.

We sincerely apologize to the consumer for the difficulties he has experienced with his Yamaha Viking VI Side-by-side, as well as the seemingly contradictive information he has received from us.  After obtaining additional details from the dealer, we have reassessed the situation and will...

cover this repair in full under the factory warranty.  The consumer has been advised, and a new crate motor has been dispatched to the dealer to expedite repairs.   Thank you for allowing us the opportunity to review this situation and respond to the consumer’s concerns.

We apologize for any inconvenience the consumer has experienced related to his Yamaha motorcycle or our authorized dealer.  As we discussed by telephone with Mr. [redacted], we have agreed upon a compensation amount to the dealer and they have ordered parts to complete the repair to his...

vehicle.  We’d like to thank the consumer for bringing this issue to our attention, for patience, and for his support of Yamaha Motor Corporation, USA.

We apologize to the consumer for the difficulties he has experienced with his 2015 SRViper snowmobile.  A technician at our authorized dealer test rode the vehicle and reported that all vehicle sounds were normal.  Our Yamaha Field Support Manager (“FSM”) test rode the vehicle in December...

and did not hear any odd or unusual sounds, nor was there any evidence of the track rubbing against or hitting the tunnel at that time.  We understand the consumer has reported ongoing concerns with the snowmobile, and we have scheduled our FSM to further inspect it at Waldoch Sports the week of March 6. Yamaha’s factory warranty and our available Yamaha Extended Warranty (“Y.E.S.”) protect our valued consumers from unanticipated expenses related to defects in workmanship or materials.  We recognize that the snow sports season is limited, but to date we have not identified any defects in workmanship or materials.   Thank you for allowing us the opportunity to respond to the consumer’s concerns.

Again, we are genuinely sorry for the consumer’s inconvenience.  We understand how frustrating it can be when a vehicle requires repairs.  We stand behind our warranty obligation to repair the vehicle.  We have asked the dealer to expedite repairs, and out of an abundance of caution we are having them replace the entire engine assembly using a new, genuine Yamaha engine.  As an extra step, we will additionally have the dealer water test the vehicle under normal operating conditions to rule out any ongoing concerns.  Once the vehicle has been repaired in its entirety and is back with the consumer, we are open to discussing compensation for his difficulties. 
 
Thank you for allowing us the opportunity to respond.
 
Regards,
 
 
Yamaha Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize to the consumer for the aggravation he has experience related to our product.  Product excellence is the cornerstone of Yamaha’s commitment to customer satisfaction, and we are proud of our heritage and reputation for manufacturing products with the highest standards of quality...

and workmanship.   We understand how difficult it can be any time a vehicle requires repairs, but we can assure the consumer that the steps being taken to repair his unit are standard in the watercraft industry.  Most motorsports dealers are proficient in mechanical repairs, but since the current issues being dealt with involve fiberglass work, a marine repair shop with experience and proficiency in fiberglass repair has been contracted.   We have the utmost confidence in our warranty process, and once the repair has been completed and the vehicle returned to the consumer, we remain open to discussing additional compensation for his inconvenience.   Thank you for the opportunity to respond to the consumer’s concerns.