Freehand Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] "Unfortunately, the consumer became aware of the concern at the beginning of this process"  Really? its a bad thing that an informed consumer knew about a safety recall and was proactive about their own safety.  I know that Yamaha is limiting the cost of this severe recall but lets understand the severity of possibilities of a transmission failure.  That being said [redacted] at Yamaha has been helpful in getting my motorcylce to a dealership in my area and splitting the cost of delivery and pickup.  Mind you this is not the dealer that I bought this bike at(FREEDOM CYCLE/CONCORD NH).  this dealership and its service manager([redacted]) are bald faced liars about why they cant help me get my bike to them, so not interested in service after the sale of a 17000 bike...[redacted] knows the details.   It just seems that Yamaha has no skin in the game with conducting quality customer service their loyal customers expect from dealerships that sell there bikes.  They also need to help owners of these brand new bikes with some kind of extended warranty cost assistance being that this covered repair is very intrusive to the potential reliability of the motrcycle. My bike only has 2600 miles on it and the warranty runs out in april 2016/ pretty ironic that Yamaha has been sending me emails about extended warranty coverage/ they need to show good faith to customers and assist with the cost of their Y.E.S coverage.....thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am to meet with a Yamaha field engineer on Wednesday, March 23, 2015   Regards,
[redacted]

Hi [redacted], When we spoke the other day, I was under the impression I would be able to post an additional response to the customers complaint? I do apologize if I misunderstood…..this is my first time responding to one of these complaints…..our proposed response to the customer’s dissatisfactions is to be as follows: We appreciate the opportunity to respond to the consumers concerns. After reviewing the information provided by the dealership, we have determined the consumer was made aware of the modifications to his Viking VI at the point of purchase as well as the possibility that those modifications may affect both the factory and the extended warranties on the unit. The warranty claim on this unit has been denied because these modifications were determined to be the root cause of the issues experienced by the consumer. However, in the interest of customer satisfaction, we have reached out to the customer and made a good will gesture to pay for the new engine cases. The consumer is responsible for the labor to install the cases. Will I be able to post this response to the customer’s complaint?  [redacted]Customer Relations RepresentativeCustomer Support GroupYamaha Motor Corporation, U.S.A.Phone: (714) [redacted]Fax:        (714) [redacted]

We sincerely apologize for any inconvenience the consumer has experienced with his Yamaha Zuma 50F Scooter.  After speaking with him, we have determined that the no-start issue that he experiences only happens when the unit has been...

operated for some time, is stopped, and then restarted.  Neither Yamaha dealer was aware of this specific circumstance, and therefore they did not attempt to duplicate the starting problem under these same conditions.  Now that we know when this happens, we believe we will be able to duplicate it and resolve it.  We have arranged to have a Field Support Manager (“FSM”) inspect the vehicle at Yamaha of Hollywood on Thursday, July 16.  Our FSM will examine the scooter, diagnose the issue, and be in a position to resolve it immediately.  The consumer has agreed to bring the scooter to Yamaha of Hollywood for this purpose and we will work closely with him and the dealer.
 
            Again, we apologize for the consumer’s frustration with his Yamaha vehicle.  Thank you for allowing us the opportunity to respond.
 
Yamaha Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
T
he tires & wheels where on the Viking when I bought it from YAMAHA. I did NOT added those WHEELS & TIRES to it.That is something the YAMAHA DEALER put on before I seen it on the SHOWROOM floor.So YAMAHA dealer VOLD there own warranty
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I do not accept a generic apology as a resolution to this issue.  I have around 10 or 12 complaints about this business, but here are my two principle concerns.  #1 Yamaha has long known that there is a serious defect in their 2014 and 2015 waverunner models powered by the svho engine. I have a file on this subject that now weighs in excess of 1.5 pounds and is narly 2 inches thick. There is an intentional effort on the part of Yamaha to put forth the impression that the defect that caused my injury was a rare fluke and that all the complaints about the defective timing chain assembly are being exagerated. However, after getting inured when the timing chain snapped while traveling 65mph, I have found multiple cases where clubs that had several svho powered craft suffered 60-75% failure rate and even single people who own multiple waverunners have had all their timing chains snap.  This suggests a failure rate that is significant enough that Yamaha should have sent notification letters to registered owners like me that their ski might potentially buck them off at high speed when the chain snaps.  Why am I so upset that I did not get a letter like this?  A) Had I received such a letter, I would have sold the ski before it broke and would not have been injured. B)  I could have replaced the ski so that our entire summer riding season would not have been totally lost. And C)  I would have sold the waverunner so that I was not left with a boat that has been completely compromised by a disorganized 2 month long rebuild process.  I am very certain that our waverunner will be far more prone to breakdowns after being rebuilt in a non factory setting.  The shop has told me that my parts have been spread out over multiple benches for a great length of time due to delays...I'm no expert but that sounds bad. all it would take is a few grains of sand to make it into the bottom end to chew up bearings...according to [redacted] the co owner who is a pilot and seen cessnas fall out of the sky over this sort of thing.  Lastly, I would not have been driving full speed had I known the boat was so prone to sudden stopage.  I paid as much as a car for this machine and I assumed it was not a toy but an actual ocean going boat.  #2  I know this may not be my business, but [redacted] and I are extremely upset that to this day, Yamaha dealers around the country are still selling new waverunners from 2014 and 2015 year models without giving these buyers the slightest warning of this well known defect.  As [redacted] of the online magazine "Watercraft Journal" says:  Yamaha is QUIETLY WORKING WITH CUSTOMERS AND DEALERS TO RESOLVE THIS ISSUE TO AVOID AN EXPENSIVE RECALL AND LAWSUITS LIKE WITH THEIR RHINO.  The problem I have with that once again, is that [redacted] and I were injured as a direct result of this effort to address this matter QUIETLY.  WE also came close to getting run over by a gigantic 200 car ferry due to the perilous location where the ski broke down, and only minutes before we had crossed the oncoming path of a containor ship so massive that we would have been killed had we broken down at this earlier spot. Seattle is a busy port!  Our injuries were not life threatening, but my neck still hurts to this day, and [redacted] is likely to have to have hip surgery on his right hip and shoulder.  Some of us who ride these waverunners (say 98%) are not extreme sport athletes in their teens....we don't' assume a high degree of risk just to ride around in a a Yamaha boat.

We sincerely apologize to the customer for his frustration and concerns. We have contacted both him and his servicing dealership in an effort to address his complaints and clarify Yamaha’s responsibilities to our customers under the Yamaha Limited Warranty for the Waverunner product line: to wit,...

that if a Yamaha product is determined by one of our authorized dealers to suffer from a manufacturing defect within the warranty period, Yamaha will cover not only repair, but also any diagnostics carried out by said dealer leading to the diagnosis of a defect. In the absence of such a diagnosis, however, customers may be required to assume financial responsibility for any diagnostics they authorize a dealer to carry out on their unit.The customer was additionally concerned about a non-defect cosmetic tear in the padding of the stepladder on one of his units. Although such a non-defect cosmetic tear does not qualify for repair or replacement under the Yamaha Limited Warranty, Yamaha has exceptionally agreed to cover replacement of the stepladder in question as a goodwill gesture in an effort to help repair our relationship with the customer.

We sincerely apologize to the consumer for the lack of available information regarding our recall of 2015 R1 motorcycles. As soon as Yamaha is made aware of an issue with our vehicles, as in this case, we immediately notify our dealers to assure the safety of our customers, ask that they not sell...

any affected vehicles until the repair has been finalized and implemented. We then define the scope of the problem, confirm the issue and our proposed solution, and only once this has been finalized do we announce it to the public. Unfortunately, the consumer became aware of the concern at the beginning of this process, and, rather than provide inaccurate details, we only released facts as they become available. As of today, December 4, 2015, specifics of the recall have been made public and all Yamaha motorcycle dealers and warranty registered owners of affected vehicles will be notified.
We have discussed this with the consumer by telephone, and will work with him to get the recall service performed at a local Yamaha dealer
Thank you for allowing us the opportunity to respond to the consumer’s concerns.

We sincerely apologize to the consumer for the inconvenience and frustration she has experienced relating to the repair of her vehicle, as well as for any injuries she or her husband sustained.  We are proud of our heritage and reputation for manufacturing products with the highest standards...

of quality and workmanship. Product excellence is the cornerstone of our commitment to customer satisfaction.    We have been working closely with our authorized dealer to do everything in our power to facilitate the repair of the WaveRunner, and regret the amount of time that the consumers have been without it.  We ask that the consumers accept our apology and let us know what we can do for them to restore their faith in Yamaha.   Thank you for allowing us the opportunity to respond to the consumer’s concerns.

We have contacted the consumer to address their concerns
with the recall performed on their 2015 YZF R-1 Motorcycle and the Customer Service
rendered to the consumer during this experience. After listening to the
consumer, we have proposed a factory representative meet with the consumer...

to
evaluate the situation.

We have contacted the consumer and informed the consumer of our position  with regard to the recall that was issued on the 2015 R1 motorcycles. We advised the consumer Yamaha has voluntarily decided to initiate this recall because we were concerned for the safety of those riding our product.  We addressed the consumer's other concerns in his complaint and provided insight on other possibilities for resolution with regard to the expense of getting his motorcycle to the dealer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Representative simply explained there is no other options other than tearing out the motor and splitting open the motor to have the repairs done. Representative explained new motors would not be provided and they would not be providing any type of transport, unless the dealership wants to voluntarily offer it to me.  Representative explained decreased value would not be an issue and was simply speculation, yet every recalled Yamaha Motorcyle in the past has had diminished value and has been avoided by potential purchasers. This is the same for every motor vehicle. [redacted] explains this themselves about recalled vehicles in the resell market. Representative did not try to provide any type of resolution, but convince me my concerns were not valid and explained to me how Yamaha will be handling this issue there way and how there solution is basically the correct way, when obviously an overwhelming number of Yamaha R1 owners do not want the solution Yamaha is offering.

We apologize for any inconvenience the consumer has experienced relating to our WaveRunner product.  Our 2015 vehicles in the US market are set to display miles per hour (MPH) from the factory, but they can easily be changed to kilometers per hour (km/h) on request.  The best way to keep...

the preferred setting is to shut the vehicle down by removing the lanyard OR shut it down using the stop switch and then waiting for the meter to complete powering down.  Either of these methods will maintain the chosen measurement without inadvertently toggling to the alternate setting.
 
Thank you for allowing us the opportunity to respond to the consumer’s concerns.
 
Yamaha Customer Relations

We appreciate the
opportunity to evaluate customer concerns and provide resolutions. Customer
satisfaction is our number one priority, and we strive to improve every
customers’ experience.
We have been in contact with the consumer regarding the
situation with his Yamaha Viking....


We explained to the consumer the modifications made to the
unit were the root cause of the failure, as no manufacturing defect has been
identified. Despite this information, we offered some goodwill assistance
toward the repair, which the consumer has declined at this time.
We sincerely apologize for the negative experience the
consumer has had, and we are elated that he has given us the opportunity to
show our commitment to customer satisfaction and their experience with our
product.
Should the consumer change his mind our offer will remain
open for the next 30 days.

We sincerely apologize to the consumer for the length of time his Yamaha Road Star Warrior was in the shop for repairs.  Yamaha’s tech line worked closely with the dealer’s technicians to methodically narrow down the issues with his bike and repair it, and we can assure him that at no time did...

Yamaha “give up” on him or his vehicle.  We do rely on our dealer network to serve as our eyes and ears in the field, and provide advice and diagnostic assistance based on the information supplied by the dealer.
 
Ultimately there comes a time when the vehicle owner becomes responsible for their unit in its entirety.  As a good will gesture, we have offered a modest dealer credit as a token of our appreciation for his support of the Yamaha and Star Brands.. 
 
Thank you for allowing us the opportunity to respond to these concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yamaha did not offer any sort of resolution to the problem, nor did they admit that there is in fact a problem with the design and implementation of the speedometer on the 2014 model. They claim  it is "designed to add to the modern take on the traditional urban bobber style" which would be correct, however aesthetically the 2014 and the updated 2015 Bolt speedometer look identical. The only difference in the 2015 model is that the LCD display has been altered to provide a much brighter and safer display. Yamaha engineers obviously found it necessary to change this aspect of the electronics, otherwise they would not have made such change, especially since the outside design is identical between both year motorcycles. Companies do not make changes in a design of a product unless it is deemed necessary. In this case Yamaha has acknowledged a design flaw in the speedometer by coming out with an identically looking one that displays current motorcycle data in a much "brighter and safer" manner. I stand by my requested resolution- I would like my hazardous and un-safe 2014 speedometer (which is illegible) to be replaced by the current updated 2015 model which features a bright display for the safety of myself while riding. 
Regards,
[redacted]

Once again, we sincerely apologize to the consumer for the situation he is in with his ATV.  Yamaha’s Extended Service product offers consumers protection against unanticipated expenses related to factory defects, but no defect has been identified in workmanship or materials.  We made a small good will offer toward some parts and labor, and suggested that the vehicle really needs a major overhaul due to its condition, use, and inadequate maintenance, but the consumer declined our offer.   Thank you for allowing us to respond to the consumer’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am not completely happy with the "good will gesture" phrase as the part was damaged when it was installed on the waverunner.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize to the consumer for the inconvenience and distress that he has experienced with his Yamaha YXZ1000R.  A supervisor is currently working with him to expedite a complete motor assembly to Performance Yamaha in Wasilla.  We have also contacted the servicing dealer and encouraged...

them to order any additional parts required for the installation of this motor and complete repair of the vehicle.  It is our understanding that the consumer is satisfied with this resolution.  If that is not the case, or if there any further concerns, we encourage him to contact Yamaha Customer Relations at (800) 962-7926. Thank you for allowing us the opportunity to respond to the consumer’s concerns.