Freehand Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is completely unacceptable this is a brand new ski that was purchased in April brand new it is August 16th and the Waverunner has been unusable since the day I bought itYamaha can not even provide me with a timeline to when the repairs will be finishedI have tried to give Yamaha the benefit of doubt that they would do the right thing before getting my lawyer involes but this has gone on way to longA brand new product that has multiple defects and has been out of service for nearly months is completely unacceptableYamaha says they will discuss additional compensation once the repairs are completed, when will that be? They will not give me a timetable and still have refused to address the bubbled paintI will not let this goThis is by far the worst customer service I have ever dealt withYamaha used to build quality products and stand behind themI guess things have changed.
Regards,
*** ***

We apologize to our valued customer for his current dissatisfaction with his Yamaha jet boat. We previously had our technicians listen to audio recordings of the noise concern, and thus far had deemed it a characteristic of this product’s deck design. However, in the interest of
customer satisfaction, and as was discussed with the consumer recently, we are in the process of scheduling factory specialists to travel to Michigan to inspect and water test his unit in person. Unfortunately, due to weather conditions, this inspection cannot take place until the spring. We will keep the consumer fully updated with any progress and we thank him for his patience Thank you for allowing us the opportunity to respond to the consumer’s concerns

Upon further review, Yamaha Motor Corporation has chosen to cover the cost of this modification for the consumer as a good will gesture. We recommend he contact his chosen Yamaha snowmobile dealer to have them order the necessary parts and complete installation. Additionally, we would like to inform Mr*** of a very important safety recall affecting his Phazer GT sled, and have mailed him a letter outlining the details and importance of this Factory Modification Campaign. Vehicles affected by this notice should not be ridden until this modification is performed by an authorized Yamaha dealer. A copy of this notification is attached to this response online Thank you for allowing us the opportunity to review our policies and assist this valued Yamaha customer

We understand the consumer’s frustration over his snowmobile in light of the limited snow season when it can be used. All of our efforts have gone toward alleviating conditions he found unsatisfactory but were not identified as defects from the manufacturer. This model of snowmobile does have different sound characteristics from other Yamaha sleds. Our Field Support Manager very recently performed an extensive inspection of this unit over several days and has authorized replacement of the snowmobile tunnel, which is in process As an alternative customer satisfaction measure, our Customer Relations representative will work with the consumer and our authorized dealer to offer financial trade assistance toward a new vehicle Thank you for allowing us the opportunity to respond to the consumer’s concerns

We again apologize to the consumers for their inconvenience and experience relating to our product. We agree that the repair of their vehicle has taken longer than we would like, but we have been assured by the dealer that it has been completed and the WaveRunner has been returned to the owners. We made arrangements with our dealer partner to furnish the consumers with an accessory vehicle cover for their troubles, and offered additional compensation at their direction. We take the report of accident and injuries involving our products very seriously, and investigate each and every one. Unfortunately, we cannot control what is reported anonymously on internet web sites, forums, message boards or even in enthusiast publications, but the resources referenced by the consumer are greatly exaggerated beyond our knowledge. Our products are built with safety, fun, and enjoyment in mind, and anything that detracts from those qualities affects us as well; we would not knowingly place our valued customers in danger and regret that they feel this way. We hope that they will accept our apology and contact us if there is anything further we can do to restore their faith in Yamaha and our products. Thank you again for allowing us the opportunity to respond to the consumer’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ali parties are not happy with the resolution , I was told by *** she would pursue a new waverunner ,this is ridiculous IHave to wait for more PARTS to be shipped Then rebuilt ,then tested in water , ( they are not on water) .when can I ride my waverunner? She said I shouldn't have to go through this , she's right but here I am watching all my friends ride by ,making payments I only have months of summer in New Jersey and is GONEThis is nuts

Message: The resolution Yamaha provides does not resolve the issue that if the lanyard is removed before the gages powers down this setting changesThis should not occur and the answer of waiting is not an optionThe lanyard is made to be removed, the manual says nothing about waiting for the gages to power down, and the vehicle is not maintaining this setting which it says clearly in their manual is the default. I am sure many other customers will be very unhappy about this software bug in their ECM functionality so they need to resolve this issue. I don't think it is acceptable for the consumer to have to explain to everyone who rides the vehicle to not pull the lanyard or the speedo will change to KPH "non default setting". Also, they saying the it can easily be switched between MPH and KPH is their option as it takes starting the vehicle and shutting it down, along with additional stepsNow do this may times during a singe day.unacceptableThe Yamaha unit is great, other than this one issue

We are very sorry that the consumer remains dissatisfied with the way the Yamaha WaveRunner functions. We can assure him that it is performing as designed, and unfortunately we have no plans to change this functionality with the VX Cruiser. We appreciate his feedback and will take it under consideration for designing future models. The owner of any PWC should ensure that each person who drives his vehicle is briefed on its safe and proper operation, including shut-off procedures. Since the consumer is removing the lanyard as recommended in the owners’ manual, we suggest that he may want to use this as the sole method of shut-down and to avoid further confusion with the gauges. Thank you again for allowing us the opportunity to respond. We hope the consumer will have many years of enjoyment with his Yamaha VX Cruiser WaveRunner

We sincerely apologize for any inconvenience the consumers have experienced with their Yamaha motorcycleWe have been in contact with the service department at *** *** *** ***, and have learned that the engine experienced a broken connecting rod, which can be caused by a number of
conditionsWhile the consumer is correct in that there was a factory recall issued for this vehicle in 2014, the condition that led to the recall was corrected by Yamaha at our warehouse before the vehicle was shipped to the dealer for sale, and was not a factor in the situation described by the consumer
We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipProduct excellence is the cornerstone of our commitment to customer satisfactionWe are constantly striving to manufacture products that meet with our customers’ expectations and needsOur motocross racing bikes, including the YZ250F, come with a 30-day factory warranty to protect the purchaser from expenses relating to factory defects in workmanship or materialsBecause this vehicle is nearly one year beyond that factory warranty period, and no defect has been identified, there is no warranty coverageWe are open, however, to offering some limited good will assistance toward the repair of the vehicleWe have attempted to reach the consumer by telephone and provided a contact number where she can reach our customer relations representative for additional informationWe will keep our file open for days to allow time for her to respond and consider our offer
Thank you for allowing us the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Resolution: For Yamaha to supply the motorcycle with a new engineUnacceptable to assume customers want a rebuilt motorWould also like help with transportation to the dealershipConsidering the bike is now sitting due to Yamaha's manufacturing defects and I am continuing to make payments

We sincerely apologize for any inconvenience or expense the consumer has experienced due to our product. We have contacted the consumer and are working closely with our authorized Yamaha dealer toward a resolution that is acceptable to all parties involved. At this time the situation
remains fluid, but Yamaha is committed to customer satisfaction. Thank you for allowing us the opportunity to respond
Yamaha Customer Relations

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-spec motorcycle.
We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipWe are constantly striving to manufacture
products that meet with our customers’ expectations and needs.
The meter introduced on our Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber styleWhile we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility. Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories
Thank you for allowing us the opportunity to respond to you
Yamaha Motor Corporation
Customer Support Group

We apologize to the consumer for the position he was put in by having a vehicle failure while away from home. We have contacted him by telephone and made an offer to reimburse him for the expenses he incurred to return home while leaving his motorcycle in the care of the dealer, and also
asked that he retain his receipts for the return trip for consideration as well.
We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipProduct excellence is the cornerstone of our commitment to customer satisfaction. We know our customers have many choices in the market today and we truly appreciate the confidence this consumer has shown in Yamaha by choosing our product. We hope to maintain that confidence and give him good reason to remain a loyal and satisfied customer.
Again, we extend our sincere apologies for this unfortunate situation. Thank you for allowing us the opportunity to respond to the consumer’s concerns

We apologize to the consumer for the length of time that has passed while we and his authorized dealer work toward a resolution regarding his Wolverine SXSWe have been in contact with the consumer to advise him that we are in the process of replacing his unit with a new vehicle with the help
of his servicing dealer, and we have agreed to add a Yamaha Extended Service (“Y.E.S.”) extended warranty to the vehicle as a good will gestureWe’ve explained to the consumer that through no fault of his there have been multiple communication errors that brought us to this point, but we hope to restore his faith in Yamaha and we value his support of Yamaha and our products
Thank you for allowing us the opportunity to respond to the consumer’s concerns

We sincerely apologize for any inconvenience the consumer has experienced relating to his Yamaha Rmotorcycle. We have discussed the situation with our authorized dealer, reviewed all available information, and contacted the consumer to talk about repairs to his motorcycle. While rust
is a specific exclusion to Yamaha Extended Service, we made a substantial good will offer toward the cost of parts to repair his vehicle. The consumer has the option to accept our offer and proceed with repairs at the dealer; confer with his insurance carrier, if applicable, to see if he has coverage for this situation; or to seek alternative repairs, which may cost less but of which Yamaha cannot participate nor control. We hope to provide the consumer with a good reason to remain a satisfied, loyal Yamaha customer
Thank you for allowing us the opportunity to respond to the consumer’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Yamaha Corporation's response is not correct! At the start of the 2016-2017 season, the Viper snowmobile was at the dealer, Waldoch Sports, for over 1 1/2 months while they attempted to fix the mechanical problems. After approval(s) by the Yamaha Corporation, several parts were replaced. (New front axle track driver assembly and a new engine shaft assembly. Lastly, then a new track)  On 02-10-17, I was finally able to get the Viper snowmobile back. After one hour of riding, the loud rattling engine noise returned and the track alignment problem had not been fixed. The track wasn’t aligned and the snowmobile pulled to the right when applying the throttle; this is a safety issue as well. The Viper snowmobile to date has only 804 total miles and looks like it came off the showroom floor! I advised the Yamaha Corporation and the dealer, Waldoch Sports, of the continued mechanical problems.  On 02-23-17, I was told by the dealer, Waldoch Sports, (per Yamaha Corporation) that I needed to bring the Viper snowmobile back in again for repairs. The Yamaha Corporation wanted measurements of the track alignment problem and also they, Yamaha Corporation, did not have a fix, as of yet, for the continued engine noise problem. I too have taken pictures with measurements of the track alignment problem and a video of the engine noise problem.  The snowmobile is now again back at the dealer to be fixed for the same problems. In the past, I was told by the Yamaha Corporation representative, [redacted], that... if they were unable to repair the Viper snowmobile correctly, they would look at replacing it. On 02-24-17, I spoke with the Yamaha Corporation representative, [redacted], about a refund, credit or a new snowmobile (as the new Viper snowmobile I purchased was defective from day one!). The mechanical problems have been ongoing for too long! I have only been able to ride the Viper snowmobile this season for a total of 1 1/2 days because of the ongoing mechanical problems and the fact that the snowmobile was at the dealer for attempted repairs for over... 1 1/2 months and again is now back at the dealer.   On 03-01-17, I again spoke with Yamaha Corporation representative, [redacted].  He then told me that he had no information that the snowmobile was defective and this was their (Yamaha Corporation) determination. (What?) I asked him why the Yamaha Corporation approved for the dealer to replace all the parts they had and he said, “it was a good will gesture.” (Again, what?) I re-contacted the mechanic at Waldoch Sports, [redacted], and he said he had communicated to the Yamaha Corporation RTA, Cody, that the Viper snowmobile is defective.  He, [redacted], had sent correspondence that he tried to fix the mechanical problems with the Viper snowmobile but it did not resolve the problems. [redacted] said it is all in the correspondence and [redacted] should have access to it all! On 03-03-17, I again spoke with mechanic, [redacted], and he informed me that another Yamaha Corporation representative has now advised that the chassis/tunnel should be replaced. [redacted] said he was waiting to hear back regarding this. The Yamaha Corporation authorized numerous parts to be replaced and are now looking at replacing more parts.  The Yamaha Corporation's response makes no sense. Regards,
[redacted]

As a company, Yamaha Motor Corporation, USA is concerned
with the safety of our riders; in order to respond to a possible safety issue Yamaha
formulated a response that would be the most effective with the least impact to
the user and the smallest amount of downtime. We understand the frustrations
and loss of confidence that comes with the issuance of a recall, however, we believe
the manner in which this recall has been handled has been done in the most
sensitive and efficient manner. The consumer’s contentions regarding how the
recall was handled, and his ideal resolution have been documented.
Many factors can impact or influence the value of a motorcycle,
or property in general, and is not wholly dependent upon one particular factor.
Because Yamaha is not involved in direct sales, we cannot render an opinion to
address the consumer’s concerns regarding his property’s value after the recall
has been completed.

Again, we sincerely apologize for any inconvenience the consumer has experienced relating to his Yamaha product or our authorized dealer.  We have been in telephone contact with the consumer daily, sometimes multiple times, and have always returned his calls, even outside of our office hours and days of operation.  We have verified that the replacement crate motor was received by the dealer after being expedited at our cost to the dealer.  We have communicated with our authorized dealer and verified that the vehicle in question has been repaired but remains in the service shop while they install additional accessories on it at the consumer’s request. Thank you for the opportunity to respond

We apologize to the consumer for any inconvenience related to his ATV.  Yamaha’s Extended Service ("Y.E.S.") contract, an extension of our limited factory warranty, covers repairs due to defects in workmanship or materials.  To date we have not yet identified a defect with this vehicle,...

but we will investigate further and obtain additional information from the dealer.  We value the consumer’s business and hope to resolve this in a manner which is amenable to all parties.  We have been in contact with the consumer and provided him with a personal customer relations representative while we look into his concerns.   Thank you for allowing us the opportunity to respond to the consumer’s concerns.