Freedom Debt Relief, LLC

We have reached out to[redacted] regarding her complaint and provided her with a resolution that both parties agree upon. [redacted] has been provided with a direct point of contact should she have any future questions or concerns.

Final Consumer Response /* (2000, 6, 2015/10/20) */
Issue has been resolved please close

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, only when the transaction is complete. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/30) */
Ms. [redacted] terminated from our program because she stated she was unable to afford her monthly deposit. Ms. [redacted]'s account has been terminated per her request and the funds from her dedicated account have been returned to her.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not terminate with freedom debt relief because I count afford my monthly payments. I terminated because no one was returning my emails after a month and over 6 + emails asking them why an account wasn't removed after they [redacted] it would be. I want to remove an account and add two other accounts. I had to file with consumer affairs and the Revdex.com TO Finally get a response from them. If I can't trust you to return my emails and do what you [redacted] you were going to do then why would I trust you with my money? They only sent me back $525 out of my $620. I was charged $95 in fees which is outraged which included a nsf fee because I closed my account so they couldn't charge me after I [redacted] I wanted to leave. They did nothing but take my money then charged me $95.
Final Business Response /* (4000, 9, 2015/10/15) */
Ms. [redacted] already received a refund of the amount in her dedicated account. The additional funds requested by Ms. [redacted] were the fees charged by her payment processor, Crossroads Financial. As a courtesy, we have refunded these fees to Ms. [redacted] as well.
Final Consumer Response /* (2000, 11, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: Freedom Debt Relief Sent me transcript of my account showing multiple deductions in large sum at crucial times in settlement agreement causing them to go null and void.  Afterwards they renegotiated the same accout and charged additional settlement.  
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Mr. [redacted] inquired about our debt settlement program and our New Client Enrollment Team attempted to contact Mr. [redacted] to see if we were able to provide him with any assistance. Mr. [redacted] requested that we not contact him anymore...

regarding our debt settlement program, so we have removed his contact information from our database, and will not contact him again.

We have spoken with[redacted] and apologized for any misinformation regarding her remaining settlement fees. Freedom Debt Relief has come to an agreement with the client that both parties feel resolves the complaint. The client has been assigned a point of contact should she need additional...

assistance.

We have spoken with Mr. [redacted] in regards to his account, the fees that were assessed and possible reimbursement. We have provided Mr. [redacted] with a resolution that both parties find agreeable. Mr. [redacted] has been provided with a direct point of contact, should he have any questions going forward.

Complaint: [redacted]I am rejecting this response because:
they state they did not sell my info to another company, yet [redacted] admitted freedom debt relief is how they got my information. I will ONLY accept the resolution if they REMOVE the part about not selling my information. I refuse to accept a LIE .
 
Sincerely,[redacted]

We have reached out to Mr. [redacted] in regards to his request of wanting to remove an account from our debt settlement program. Per Mr. [redacted]’s request, we were able to get the sought account removed from the program the day we reached out to him. During our conversation with Mr. [redacted], he...

wanted information on adding another account with Freedom Debt Relief and discussed how he could go about doing that.

Initial Business Response /* (1000, 5, 2015/06/21) */
While Ms. [redacted] was in our program, we successfully negotiated settlements on 7 of her 11 accounts in the program. When Ms. [redacted] terminated from our program, there were still fees owed to Freedom Debt Relief. Ms. [redacted] stated that she wanted...

the fees returned to her. We have spoken with Ms. [redacted] and explained how our fees are only collected after we negotiate a settlement that our clients approve. As a courtesy, we have offered Ms. [redacted] a partial refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received documentation from Freedom that they would in fact refund me $555, the paperwork is dated 6.17.15.
I filled out all paperwork on my end, signed and returned it to them, meeting all deadlines - 6.20.15.
I see they responded on 6.21, so they clearly received everything.
As of July 1, I am still awaiting payment. And no one will return my calls.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. We will continue to monitor emails with our direct contact and watch for the follow through. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/11/25) */
Mr. [redacted] joined our program in June of 2015 and in the first 3 months we were able to negotiate a settlement with one of his creditors. The payment of the negotiated settlement was made on time to the creditor, but the creditor made an...

error in processing the payment and rejected the settlement. Our Payment processing team is working with the creditor to reverse the amount paid and as a courtesy we have refunded our settlement fee to Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To my knowledge and due to the fact that I had to open a complaint with Revdex.com, they decided to investigate into the case and re-open. I was contacted by an agent and was instructed they were working with the creditor to honor the settlement. Now, as far as the courtesy refund I never received any notice nor the actual money back to my account. I even contacted the bank that Freedom use as the trustee and they said they have no knowledge of any refund. If the refund is true please provide details as to when was it processed and where. This makes the whole process more disappointing than what it is already. First company did not follow through with the process and now it seems they are lying about a courtesy refund for the settlement fees. Please provide proof.
Final Business Response /* (4000, 10, 2015/12/07) */
We have contacted Mr. [redacted] and confirmed that his refund was processed.
Final Consumer Response /* (2000, 12, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund thank you. However wanted to make something clear. The refund received by Freedom Debt was not a courtesy refund. Since the creditor did not honor the settlement and was forced to refund the amount paid, freedom was also forced to refund their fees as well since at the end of the day the settlement never happened. I also want to thank Kavin Mudd from Freedom Debt as so it seems was the only person to actually care and did the right thing.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/15) */
We have confirmed that Ms. [redacted] received the funds that were in her dedicated account. The fees charged for Ms. [redacted] account were reversed to her on 9/23. A transaction history showing these fee reversals was also provided to Ms....

[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged over $3000 in fees I never agreed to. I had only about $500 returned. I did have my funds returned. But if we need to have a middle ground, then I'll settle for $1200 in fees returned.
Final Business Response /* (4000, 11, 2015/11/09) */
Ms. [redacted] has requested to terminate from our program. Although we have on file that Ms. [redacted] approved a a settlement on an account that was settled by obtaining a 1099C,the fees for the account have been reversed and the remaining funds from her dedicated account with Cross Roads Financial have been returned to her.

Ms. [redacted] stated that her contract was signed before she agreed to join the program and by someone other than her. The signature on her contract was done via docusign and we confirmed this was completed by the client. Per Ms. [redacted] request her program has been canceled and her dedicated account...

has been closed.

Initial Business Response /* (1000, 5, 2015/04/30) */
Mr. [redacted] decided to terminate from our program after only being enrolled for about 9 months of a 36 month program. During his time in our program we were able to negotiate 2 settlements. Mr. [redacted] was concerned that he was not clearly...

informed about when and how we collect our fees and that when he terminated from the program we drafted the scheduled fees that were due to us. We explained that we only charge fees once we settle an account and that even if a client decides to terminate, we will collect any remaining fees at the time of termination. Mr. [redacted] did not feel this was fair and requested a refund of his fees. As a courtesy we have offered Mr. [redacted] a partial refund and he has accepted this as resolution to his complaint.

Initial Business Response /* (1000, 5, 2015/11/24) */
We have spoken with Ms. [redacted] regarding her concerns of the communication with her Account Executive and we have closed her program per her request. All funds in her dedicated account with [redacted] Financial have been returned and as a...

courtesy we have refunded the overdraft fees Ms. [redacted] was charged by her bank.

We have been in contact with[redacted] regarding her complaint and advised her that we are willing to offer a courtesy refund and we have provided the next steps in order to process this refund. We have also provided a different option, should [redacted] choose to reinstate into our program. Freedom Debt Relief followed the terms of the contract that [redacted] signed and we have confirmed that no errors were made on our behalf. We have the client’s best interest in mind and would like to successfully continue helping her, either way, in becoming debt free.

We have assisted the client with their complaint and completed the request that the account be cancelled from our program. Confirmation of cancellation has been sent to the client along with instructions for closing the dedicated account. We have advised the client to contact us with any further...

questions or concerns they may have.