Freedom Debt Relief, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I receive payment I will consider this matter resolved Sincerely, [redacted]

We have reached out to [redacted] in regards to his complaint. We have resolved the concerns [redacted] was having with the settlement authorization and payments, however [redacted] still requested to terminate the program. We have processed the cancellation and[redacted] will be receiving the...

remaining funds from his dedicated account within 7-10 business days. Should [redacted] have any further questions, he may reach out to the direct point of contact we have provided him with.

We have worked with[redacted] in order to find a resolution to his complaint. He has also been provided with a direct point of contact, should he need any assistance in the future.

Complaint: [redacted]I am rejecting this response because:
I have not talked to no one.  They have...

called twice, but tried to return the first call and was asked person info.  I told to person that I was returning a phone call gave them the extension what was left.  He seemed to not want to transfer me.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I am waiting to see what this company will resolve my problem.  Since I only have 5 days to respond to you, I don't want my complaint to just go away at this point in time.Sincerely,[redacted]

Ms. [redacted] was under the impression that one of her accounts was in a structured settlement when it was not. We are sorry for the confusion and we have offered Ms. [redacted] a partial refund to assist her in resolving this debt. We have also reached out to Ms. [redacted] and offered her to re-enroll in the program at a discount. We were able to successfully resolve 3 of her 5 accounts and we want to assist her in resolving her last couple accounts. We have reminded her that no fees were charged on the 2 accounts we did not settle. We only charge fees on accounts we negotiate settlements for.

Initial Business Response /* (1000, 5, 2015/12/20) */
Two out of the last three accounts that Mr. [redacted] wanted settled were settled on 12/3/15. We are continuing to work with his last creditor to resolve that account as well, and we will keep Mr. [redacted] updated on the progress.
Initial...

Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally after my complaint somebody helps me resolved the issues and I saw that they scheduled some progress and hope will stay that way. I told them that I have filed a complaint and as long as they are doing their job we can go on. Thank you very much and I do hope they will do what they have promised.

(The consumer indicated he/she DID NOT accept the response from the business.)Partial refund of what? We have paid over $6k in fees and did NOT receive anything back but MY money that they were holding hostage

We have worked with[redacted] to reach a resolution that both parties find agreeable. With [redacted] complaint being resolved, we continue to assist her through a direct point of contact, should she have any further questions or concerns.